Date Received: 2022-03-24
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: To whom it may concern, I am writing to you because I reviewed my credit report, and this company is reporting a hard inquiry on my credit report. I never applied for credit with this company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19148
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I have a secured credit card through BB & T which is now truist. I got this to repair my credit. I haven't used it since XX/XX/2021 and when I did use it, I used it for only gas and therapy. Then suddenly I see in a text that I have a balance of XXXX and there were about 15 more transactions that got declined when I checked what it was about. I've called the bank several times and have gotten the run around each time telling me things will be resolved in 3-5 business days and that was XX/XX/XXXX and it is now XX/XX/XXXX. I still don't have a new card, still have a pending balance and each time I call I have to wait at least thirty minutes before I speak to someone. Either their systems are down or I have to be transferred to another department just to get hung up on or lied to telling me it's getting taken care of.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28027
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I have tried repeatedly to contact employees at Truist bank to find out how to change my Auto Loan auto draft bank account to a new bank. No one at the bank replies. I need to know who the auto loan lender is, and how to change the payment account, as I am closing down all business and personal relationships with Truist do to their lack of customer care.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30339
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: In XX/XX/XXXX, I closed my checking account with Truist Bank. Early this year, I tried to log in the online banking to access the tax form and the system did not allow me to log in. On XX/XX/XXXX, I called Truist Bank to resolve this issue but was told there is nothing they can do because the account was closed. They did not send the tax form via physical mail neither. Therefore, I can not finish my tax return due to a missing 1099 form from them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07093
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: As part of the CARES act we deferred payments on our mortgage for six months from XX/XX/XXXX - XX/XX/XXXX and opted to move the payments to the end of the loan. We received paperwork dated XX/XX/XXXX ( due XX/XX/XXXX ) to resume payments which we returned on time. In XX/XX/XXXX, after realizing our autopay for XXXX was not taken out of our account, we called customer service and were told we had to make payments via phone and that we were unable to use autopay while the paperwork was being finalized. We were then given a 90 day timeframe for completion for Truist to have our loan modified. In XX/XX/XXXX, after months of paying by phone and one month where Truist pulled our mortgage payment twice without authorization, we received another set of Loan Modification paperwork in the mail stating Truist made several errors, that they were increasing our monthly payment, and asked that we re-execute the paperwork. We did so, on time, and were told that the 90 day window for Truist to complete our Loan Modification would start again and would presumably be finalized by XX/XX/XXXX. In the months since starting this process and paying our mortgage by phone, we have received 4+ sets of paperwork telling us our mortgage was increasing, with different amounts each time, and that we had an increasing escrow shortage. While looking further into this matter, we discovered that all of our mortgage payments from the past 8 months are being held by Truist and have not been applied to our loan which is showing a forbearance status as of almost XX/XX/XXXX. We have been calling repeatedly over the past 8 months only to be on hold for 60+ minutes, we have been hung up on several times, and each time we are assured that the staff member assigned to our mortgage would reach out to us, which she has never done. We then emailed the Truist staff member, and those attempts at communication were also ignored. This was a six-month payment deferral started in XXXX that is now a never ending forbearance in XXXX. Truist has been holding on to our payments without applying them to the loan and will not take our mortgage off the forbearance status. It is impacting our credit and ability to relocate. We have missed out on lower interest rates on a new mortgage because they are reporting us as being on forbearance, they will not apply our funds to our mortgage or escrow account, will not return our calls or emails, they have not serviced our loan since XXXX, and will not bring the account current.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Opened XXXX children saving accounts at same time when it was suntrust no problems when it became truist and I try to access the 5 accounts on line can't see 2 of them called truist 4 times and everything I have to wait an hour to talk to some one and when some one comes on they tell me 2 of the accounts are restricted but no one can tell me why or who done this. Even been to 2 different branches and get told restricted but don't know who or why and can unrestrict them. Only way I can get balance is driving or calling branch. If accounts get hacked won't know until I go to bank or call them. This problem has been going on for a month.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 317XX
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In late XXXX I took out a {$65000.00} mortgage with Sun Trust Bank. At that time we arranged for {$620.00} to be debited via ACH from my XXXX XXXX XXXX XXXX ( North Carolina ) checking account early each month. This amount would be deposited into my Sun Trust checking account. Sun Trust would then take the {$620.00} from that Sun Trust checking account to make the monthly payment on my mortgage on the XXXX of each month. I put {$300.00} into my Sun Trust checking account to set up that account. This system worked fine from XX/XX/XXXX, when my mortgage payments began, through XX/XX/XXXX, when Sun Trust became Truist. For the XX/XX/XXXX mortgage payment, Truist did not ACH the {$620.00} from my XXXX XXXX XXXX XXXX into my now Truist checking account. I checked with XXXX XXXX XXXX XXXX, which said it had no record of an attempt by Truist to ACH the funds. Because Truist did not ACH the funds into my Truist checking account in XXXX, when Truist tried to take {$620.00} from that account, there were insufficient funds to make the monthly mortgage payment. Truist then began to assess fees, which so far have amounted to over {$200.00}, reducing my Truist checking account balance from {$300.00} to {$72.00}. Truist claims it tried to ACH the funds, but there were insufficient funds in my XXXX XXXX XXXX XXXX account. I have provided Truist with a running total of my checking account balance in XXXX through the XXXX of the month, when Truist tried to take my mortgage payment from my Truist checking account. That running balance shows there was always more than {$2000.00} in my XXXX XXXX XXXX XXXX checking account. So Truist 's claim of insufficient funds in my XXXX XXXX XXXX XXXX account is not true. So much for the bank 's name. I have made the XX/XX/XXXX mortgage payment by check today ( XXXX ). I have spoken to a banker in a Truist branch, but she has no authority to reverse the over {$200.00} in charges on my Truist checking account and no ability to determine whether Truist in fact tried to ACH {$620.00} from my XXXX XXXX XXXX XXXX checking account. I want the fees Truist has assessed -- and any fees Truist will assess going forward -- restored to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27401
Submitted Via: Web
Date Sent: 2022-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or about XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX ( the XXXX ), with the design, development, manufacture, promoting, marketing, distribution, labelling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains. Money was transferred from my account via debit card and through an intermediary named XXXX and XXXX in the total amount of XXXX USD utilizing Suntrust services.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 315XX
Submitted Via: Web
Date Sent: 2022-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I don't believe Truist ( formerly Suntrust ) has been applying my payments correctly. My Promissory note for {$110000.00}, XXXX XXXX interest, dated XXXX. It is a XXXX loan ( which I don't quite understand ). I filed for bankruptcy, Ch XXXX in XXXX. I reaffirmed my loan with Suntrust. At the time my balance was {$100000.00}. They lowered the interest rate to XXXX XXXX and the agreement stated that I have to pay {$520.00} for XXXX months, beginning XX/XX/XXXX. Scheduled to end XX/XX/XXXX. I have been made all payments. I know it takes quite some time for mortgages balances to drop because the interest is applied first, but it doesn't seem like my balance is going down. My current balance is {$92000.00}. Meaning over the past XXXX years, I've only paid {$11000.00} towards the principal. I have made all payments, even paying more than the amount due at times. I don't understand how this is possible. I began calling Truist XX/XX/XXXX. At first every representative I spoke with said my account is fine and that it will be paid off by XX/XX/XXXX. Then I explained that in order for this to happen, every payment I make for the remaining XXXX payments would have to be XXXX XXXX towards the principal. Then they research and claim that my loan maturity date was changed to the year XXXX. I tried multiple times to escalate my complaints with Truists. Each attempt has not yielded any success. I feel like I am being defrauded and I don't know how to get help. I have tried with my mortgage company, but I am not getting any answers. They keep sending me letters that don't address my complaint. When I call they say that my account should be complete and paid by XX/XX/XXXX but the paperwork they send through the mail is contradictory. I am worried that they will still say I owe money past the maturity date of XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21014
Submitted Via: Web
Date Sent: 2022-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-23
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: This pertains to a previous CFPB complaint ( # XXXX ) against XXXX that was inappropriately closed by CFPB, due to lack of resolution. Bank 's response was woefully insufficient. We have had dozens of interactions with SunTrust/Truist bank reps, but the upshot is that Truist STILL has not reimbursed us for a {$7900.00} counterfeit check that it ( as SunTrust ) allowed someone to cash from our account on XX/XX/2022. We have had dozens of interactions with many different bank customer service reps -- including XXXX XXXX and XXXX XXXX, who were both understanding and sympathetic, but ultimately unable to bring about resolution. We have NOT been allowed to speak directly with anyone in the fraud department. Both we and Truist possess clear evidence that SunTrust was at fault. We sent XXXX XXXX XXXX at Truist a picture of the BLANK check -- still sitting in our pad of checks -- with the same number that was used on the counterfeit. We SAW an image on the cashed counterfeit check on SunTrust 's before that account was closed -- and saw that it was obviously NOT an authentic signature. SunTrust employee XXXX XXXX can tell you that on XX/XX/XXXX there was a similar attempt -- quite possibly by the same party -- to cash a *second* counterfeit check, but fortunately XXXX XXXX noticed XXXXrregularities, such as the signature mismatch, and stopped it. We have written acknowledgement from XXXX XXXX that SunTrust/Truist 's Fraud Department mishandled our case because it did not carefully read the case details. He therefore re-opened and re-escalated the case, but we have heard nothing since. This issue has inexplicably and inexcusably dragged on for more than two months. These funds are FDIC-insured, and multiple third parties ( including the police ) have said the money should have already been refunded, and expressed incredulity at the delay. We want ( a ) our full {$7900.00} refunded ; ( b ) full results of the investigation; and ( c ) reimbursement for other related fees. We would also be very happy to speak directly to an investigator to clarify and/or provide any additional information that might be helpful.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20814
Submitted Via: Web
Date Sent: 2022-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A