Date Received: 2022-07-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022, I found an item to purchase online and paid {$270.00} for the item via XXXX through my bank 's wbsite. I later found that the seller 's website is similar to the legit website of the manufacturer. The scammer 's website is XXXX XXXX XXXX and legit website is XXXX. I contacted my bank, Truist, as instructed by XXXX, and filed a claim on XX/XX/2022. On XX/XX/XXXX, Truist Bank sent me an email stating that my claim was denied because the payment was authorized and was not fraud. I was told by XXXX that that the scammer has a retail token and opened the account XX/XX/XXXX, and is depositing funds in XXXX XXXX I would like my funds refunded because it's obvious now and well known in government that XXXX does not vet applicants thoroughly along with the bank XXXX association with XXXX. Please help in any way you can.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2022-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-08
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX XXXX was taken from my business acct at Truist bank. That bank was alerted from the Receiving bank ( XXXX ) on XX/XX/XXXX that there was possible fraud. I was never alerted and my acct was never frozen. On XX/XX/XXXX, they allowed a second withdrawal to happen via ACH payment in the amount of $ XXXX. I reported the 2 transactions after realizing what was going on a month later. I was never asked to verify the transaction in any form. Keep in mind this is a high volume acct and I do large transactions. Truist is still pending weeks later on whether they will return my money or not. I am now seeing news reports and XXXX '' XXXX of other cases similar to mine since the merge. Truist not taking responsibility and keeping the funds. People on the news and in these XXXX chats are all saying the same story... money just suddenly removed some in real time while on phone with Truist. Most are indicating this may be an inside job. I think so in my case being that they were alerted about the fraud and allowed it to continue. I know of someone else personally that just got their account with Truist wiped out yesterday. I can prove everything Im saying in writing. Pls help! This is not your normal scam. The bank is not practicing guidelines and something is wrong.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30328
Submitted Via: Web
Date Sent: 2022-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Got initial notice from XXXX XXXX saying there was a credit check done by Truist. then received a letter from Truist that this request was determined fraud and they closed the account. Account number that was created : XXXX Truist caught this was fraud and closed the account to protect me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77379
Submitted Via: Web
Date Sent: 2022-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-08
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Received an email XX/XX/22 at XXXX a checking account at Truist Bank was opened in my name. Called them immediately to close the account as this was a result of fraud/identity theft. I then received a notice in the mail dated XX/XX/22 that the closure of checking account number XXXX was finalized. On XX/XX/22 at XXXX, I called a local branch to see if someone opened it in person. XXXX XXXX informed me it was opened online and not in person. Oddly, all correspondence from Truist went to my personal email and my home address. All information on the account matched correctly ; nothing was changed to the scammers information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77389
Submitted Via: Web
Date Sent: 2022-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I was a Suntrust customer since the merger of the XXXX banks i haven't been able to register for online access I have went to the bank around a year ago it was supposed to be taken care of Now I'm getting weaker due to complications of my health declining from XXXX im unable to leave my house I have call no help or long holds
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33176
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: XXXX was closed in 2012 and a Letter of Satisfaction was never sent to the county Register of Deeds. A request has been made ( over 60 days ago ) and another XXXX 45 days ago requesting letter to be sent and no response as of today.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I received an email from " Truist Alerts '' informing me that my new Truist user ID is ready. It stares the account was created on XX/XX/22 at XXXX. It includes a number to call if I don't recognize the changes to the account. When I XXXX the bank/company, a completely different number is associated with the bank. I did not open any accounts with Truist.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 16602
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: This is a Suntrust XXXX XXXX credit card. TRUIST took over SunTrust. TRUIST told me they can not help me because Suntrust gave this account to a " third party ''. I made my payments before the due date but they still charged me extra interest and a late fee. They will not help me on the phone. They give the runaround. The letter I sent to their XXXX XXXX was returned by the post office, labeled " no such number '' I want the interest and late fee refunded.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32773
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: Hard Inquiries : XXXX XXXX ( Bank ) XX/XX/XXXX I've written to the company and explained how these inquiries were unauthorized, they are fraud. XXXX ( Bank ) XX/XX/XXXX I've written to the company and explained how these inquiries were unauthorized, they are fraud. -XXXX ( XXXX XXXX XXXX XXXX. ) XX/XX/XXXX I've written to the company and explained how these inquiries were unauthorized, they are fraud. -Truist Bank ( Bank ) XX/XX/XXXX I've written to the company and explained how these inquiries were unauthorized, they are fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32837
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: SUBMITTED FRAUD CLAIM ON A STOLEN CHECK THAT WAS CASHED AT TRUIST BRANCH VIA " XXXX CASHED ''. NO VALIDATION WAS DONE ON CHECK AND PERSON IT SEEMS HAD NO ACCOUNT TO BE ALLOWED TO CASH CHECK ON SPOT. CHECK STOLEN, FORGERY OF CHECK, BANK DENIED MY CLAIM STATING " CONSUMER SHOULD HAVE HAD CHECKS LOCKED IN A SAFE OR OTHERWISE SECURE AREA '' CHECK WAS INSIDE MY KITCHEN DRAW NOT VISABLE, INSIDE MY SECURE HOUSEHOLD, LOCKED DOORS, XXXX THEIF WAITED TILL I HAD TO LEAVE AREA TO STEAL CHECK FROM SECURED AREA IN DRAW OF KITCHEN XXXX TRUIST IS NOT ACCECTING MY CLAIMS DUE TO THERE OWN FAULT ... COVERUP OF BROKEN/NEGILIANCE PROCESS AT THEIR BRANCH BANK SHOULD NOT IMPACT COMSUMER, AS THEY ARE DENIED CLAIMS REALLY DUE TO BRANCHES MISTAKE
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28173
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A