Date Received: 2022-11-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I currently owe less than {$77000.00} on my primary residence of over 6 years. My XXXX is less than XXXX XXXX. The original purchase price was {$99000.00}. By law my PMI should have been removed. I've already requested removal of PMI by mail and was denied. My payments are up to date in good standing, with additional payments to principal made monthly. Truist has violated the XXXX by refusing to remove PMI even after a written request.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 349XX
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On the XXXX of XX/XX/2020 SunTrust now known as truist bank restricted my online banking and restricted me from withdrawing from my bank account because I initiated a XXXX transfer of about XXXX $ to my family member... I called the customer service and was told to walk into a branch branch to resolve my bank issue .... I visited the local bank branch in XXXX GA where I live and I was told my account is closed because I violated the terms and condition and that my account will be closed and my funds mailed to me in 90 day over a {$10.00} XXXX transfer????? I was shocked .... I kept getting notification of my daily balance on my email address and still kept seeing my available balance, I had {$11000.00} in my account and they kept notifying me of it daily ... then on day I noticed the available balance was {$0.00} and finally I was excited my check had been mailed out and then I noticed at a point again my account balance was & XXXX, I was surprised the account I was told was closed was still active and still getting emails but then one day I stopped recieveing emails .... And after waiting for almost 2 years now I am still yet to get my {$11000.00} I had in my account when it was closed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 315XX
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX I deposited a check for {$97000.00} at my local branch. The funds were held and I was given no indication in writing was to when they funds would be available, how much or when I could have access. I called multiple times and was told when the funds would be available and why they were held. No one would put anything in writing or help me find the funds or when they would be available. I still have not received the funds. I have attached the information sheet that the bank left blank and would not send me info.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: My social security number, drivers license and business ID was illegally used by my sister and husbands tax preparer for their personal gains. I paid him XXXX XXXX dollars on XX/XX/XXXX to help get me some type of aid and assistance that will help my business thrive without the stress of constantly working 60 hrs a week. Throughout that process of waiting, my fiancs brother stole my wallet not even six months later, due to his lack of accountability in our friendship. I have XXXX growing sons that I work hard to keep out of the realms of the vanity that exist this world. XXXX thing is once I told him No for the first time he steals my wallet and piles onto the compile of defrauding the XXXX and other lenders for illicit. I finally checked my credit score and noticed an extreme amount of inquiries. Just received a business credit report just to see my tax were altered from XXXX til now. Help please.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32304
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: We have a business account with Truist. We'veTruis had this account since 1998. We received our statements on time but when we sat down and did the reconciliation in XXXX we discovered the bank deposited a check from myself as an individual to some bogus company and Truist withdrew {$1500.00} out of my business account. Very clearly a bank error or intentional on the part of the Bank teller. I don't even have a personal checking account. The check they cashed didn't even have my company name anywhere on it. The transaction took place XX/XX/XXXX. We received the statement that clearly shows the fraudulent activity towards the end of XXXX. We didn't sit down to reconcile as soon as we received the statement unfortunately, but we did catch it and made the complaint to the Truist fraud department in early XXXX. They are saying because there is more than 30 days from the time of the statement to the time we reported it they are rejecting the claim and we are just out the {$1500.00} from our business account. Again, I only have a business account with Truist and no personal. The check they cashed was a bogus check with my personal name on it, our business account number, and a signature line stating, " no signature required ''. They should have caught this within the 30 days if anything. We could have missed it reconciling but it is still their error.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32712
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My wife and I pay an additional {$1000.00}, {$2000.00}, XXXX XXXXXXXX, and sometimes more each XXXX on our mortgage payment to Truist Bank and we expect the excess to always go to principal reduction. Our regular mortgage payment is {$1000.00}. XXXX times in the last XXXX XXXX Truist has applied our payment as XXXX regular payments of {$1000.00} each which includes an extra interest payment and an extra escrow payment. This reduces our principal reduction by the total of XXXX extra interest and escrow payment. I have called Truist many times to get these extra {$1000.00} payments reapplied. They have corrected XXXX of the XXXX. I have called Truist at least XXXX times over the last XXXXXXXX XXXX to get these extra payment reapplied. Each time I talk to them I ask that they put a note in my file indicating that all excess be applied to principal reduction. They have stated several times that my file is so annotated. They have not corrected the XX/XX/2022 payment. Truist received my payment of {$4000.00} on XX/XX/2022 They applied this as XXXX regular payments of {$1000.00} with an additional escrow reduction of {$1900.00}. Truist should have applied my {$4000.00} as XXXX regular payment of {$1000.00} and an additional principal reduction payment of {$3000.00}. I called Truist in early XX/XX/2022 and asked that they correctly apply the payments I had made in XX/XX/2022 and in XX/XX/2022. They said that this would be done. They did correct the XXXX payment which lowered my mortgage balance by {$760.00}. They did not make any changes to the XXXX payment. I did not notice that the XXXX payment had not been corrected. I next contacted Truist in XXXX and asked that they correctly apply the XXXX payment. They did so and my mortgage balance decreased by {$730.00}. I next contacted Truist on XX/XX/2022 and asked that they correctly apply the payment of {$3000.00} that they had received the previous day on XX/XX/XXXX. I also asked that they correct the XXXX payment that they had previously told me would be corrected and which had not. They told me that both the XXXX and the XXXX payments would be corrected on XX/XX/XXXX. The XXXX payment was corrected and again my mortgage balance decreased by over {$700.00}. The XXXX payment was not corrected. I next called Truist on XX/XX/XXXX and asked that the XXXX payment be corrected. I was told that this correction had been denied. I next wrote a NOTICE OF ERROR letter to Truist on XX/XX/XXXX explaining everything that had been going on for many XXXX. I demanded that they immediately correct the XXXX payment. I received Truist 's response letter dated XX/XX/2022. Truist 's response did not even address the XXXX payment. They instead addressed the XXXX payment that had been corrected on XX/XX/2022 in response to my phone call at that time. In XXXX of my conversations with Truist employees in an attempt to have these corrections made, the employee told me that this is fleecing. If the XXXX payment is corrected it will lower my mortgage balance by {$750.00}. I need help getting this XXXX payment corrected and I want Truist to stop " fleecing '' ( a Truist employee 's word ) my mortgage account. Truist believes that I would rather pay them an extra interest payment and an extra escrow payment as opposed to reducing my principal balance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 502XX
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: There are unauthorized businesses on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 53217
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Going trough various documents and mailing I planned on shredding i cam across two letters from Truist which I assumed were bank solicitation. Upon opening I discovered the each letter demanded {$50.00} ( a total of {$100.00} ) to close accounts that I never opened and was not even aware I had. The account number on each letters differs but the mailing date is the same. In the letters Truist demand {$50.00} which includes a " {$30.00} Charge off fee ''. The letters also threatens reporting the alleged debt to " specialty check reporting agencies ''. Note that I never banked with Truist or any of their recent bank buyout. This seems to be a XXXX XXXX scam redo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32174
Submitted Via: Web
Date Sent: 2022-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-25
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I made this claim with my bank XXXX because I made a transaction for an amount of {$880.00} on XX/XX/XXXX, at that time the merchant couldnt charge my card for " technical '' reason or connection problems so It wasnt posted or pending to my account. As a result the merchant didnt provide the product and the transacion was " closed ''. After almost 3 month later they same merchant charged my account without my permission and without giving any product. This is a kind of bad practice or fraud by the merchant, charging my card long time after the first transaction was tried. Right now im abroad so the phone number on profile is not working, if you need to contact me please send me an email Thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77043
Submitted Via: Web
Date Sent: 2022-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-25
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: HELLO MY NAME IS XXXX XXXX XXXX XXXX THE BANK MADE THE DECISION TO CLOSE MY PERSONAL CHECKING ACCOUNT BUT I HAVE NOT RECEIVED THE FUNDS I HAVE MORE THAN 10 BUSINESS DAYS SINCE THE ACCOUNTS CLOSED AND I DID NOT RECEIVE MY MONEY WHAT HAPPENED WITH MY MONEY
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32210
Submitted Via: Web
Date Sent: 2022-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A