Date Received: 2022-12-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Truist bank my mortgage company who also holds my escrow funds. They have not paid my property taxes for the year. My taxes are late and I have penalties of over a XXXXXXXX XXXX because if theyre neglect. I went to bank in XXXX to talk to bank manager they told me to talk to settlement company which was incorrect. I talk to XXXX XXXX tax collector, he stated the tax bill was sent electronically to Truist bank and they are responsible for the late payments and property taxes being unpaid. I call Truist bank on XX/XX/XXXX and XX/XX/2022. They told me my they received tax bill and dont know why they were not paid. They said they will do a 15 day investigation. My taxes are unpaid and late fees are piling up.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19468
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: During XX/XX/2022 I refinanced my house and Suntrust administered the mortgage. At the time the mortgage was taken out, my mobile number was XXXX, and my email address was XXXX. Neither my mobile telephone number nor my e-mail address have changed. I then received emails notifying me that Suntrust had become TRUIST. On or before XX/XX/2022, I changed my address of record by logging into my mortgage account online with TRUIST to my current address which is XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX. On XX/XX/2022, the mortgage balance was paid in full. On XX/XX/2022, I called TRUIST to inquire about my escrow funds. The person I spoke with said the funds were sent to my old address where I no longer live, and that they did not have my email address or my mobile number that had been provided at the time I took out the mortgage. I asked TRUIST to place a stop pay on the escrow check and send it to me at XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX and again provided that address a second time by telephone. To date, I have not received my escrow funds that are more than {$10000.00}, nor has anyone at TRUIST attempted to contact me to tell me the status of why I have not received these funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 52245
Submitted Via: Web
Date Sent: 2022-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-06
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: This complaint is directed against TRUIST Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I am a resident of XXXX XXXX, VA XXXX and deal with the TRUIST Branch in XXXX XXXX, VA. On XX/XX/2022 TRUIST Credit Card XXXX over charged my Credit Card {$10000.00} after paying off in full the balance of the card, subsequently causing an overdraft in my TRUIST Checking account in the amount of {$1700.00} for which TRUIST charged an overdraft fee of {$36.00} On XX/XX/2022, after discovering the abuse of the above charges ( XXXX diffrent amounts on the same day, hence a proof that it was not a technical duplication as the agent claimed ), the agent on the phone removed the {$36.00} overdraft fee from my checking account. However, my checking account remained in a negative balance since the Credit Card agents refused to immediately refund the above over payment until for at least a week. THIS IS A BLATANT ABUSE. Meanwhile I had to get an advance from another account to cover the overdraft in my checking account therefore paying interest for the advance. CONCLUSION : TRUIST XXXX XXXX is holding {$10000.00} of my money while I have to get a credit advance with interest to cover the overdraft caused by TRUIST malpractice. Furthermore the overdraft will affect my XXXX XXXX. NOTE : my experience with this bank, formerly SUNTRUST, has an unusual policy of holding consumers fund longer than other banks. Example : in XX/XX/2022, I presented a check in the amount of over XXXX and TRUIST required XXXX weeks to clear it. The same check was deposited in another bank, it was cleared the next day.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 220XX
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: writing on behalf of my client ( XXXX XXXX XXXX XXXX ) who is dealing with the recent death of her father. XX/XX/XXXX she settled on the sale of her father 's house. proceeds check for over {$300000.00} was to be overnighted to her ( XXXX XXXX XXXX XXXX ) policy. Check received XX/XX/XXXX. She deposited the check at Truist Bank ( located in PA but chartered in NC ) and was told the funds would not be readily available to her
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2022-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-05
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: My checking account is through Truist bank. I was issued a fraudulent check in the amount of {$4900.00} by a scammer which I deposited XX/XX/25. I deposited {$1200.00} into my checking account and the rest out in cash. The check then bounced and I lost the money which I had sent, based on the bank issuing the cash to me " in good faith ''. I then filed a claim with Truist to recover my funds fraudulently taken from me, but denied my claim on XXXX. So essentially, I was scammed for money based on the bank issuing me cash from a fraudulent scammer 's check and now say that they can not reimburse the amount. I feel that that is patently absurd and feel that Truist should be held accountable for not having vetted the check before issuing funds based on the check being good, then claiming they are not responsible if the check turns out to be bad.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 222XX
Submitted Via: Web
Date Sent: 2022-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-05
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: In XX/XX/XXXX, I, XXXX XXXX XXXX, purchased a brand new XXXX XXXX snowmobile from XXXX XXXX, located in XXXX, MI. The snowmobile was financed through Sheffield Financial , LLC, which is located at XXXX XXXX XXXX XXXX, XXXX XXXX NC XXXX XXXX their phone number is ( XXXX ) XXXX. Despite having good credit, Sheffield Financial 's interest rate on my loan was extremely high ( about 15 %, as I recall ). All payments between XX/XX/XXXX and XX/XX/XXXX were made on or before the due date to Sheffield Financial. In XX/XX/XXXX, I contacted my personal bank ( XXXX XXXX XXXX, XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, ( XXXX ) XXXX ) to see about refinancing the loan at a lower rate. On XX/XX/XXXX, XXXX XXXX XXXX issued a check to Sheffield Financial , LLC, in the amount of {$8500.00} ( Check # XXXX ) to satisfy the remaining balance owed for the original loan from Sheffield. The loan issued to me by XXXX XXXX XXXX has also been paid in full. Despite both the original loan and the refinanced loan being paid in full, Sheffield Financial continues to show on my credit report that I owe them a balance of {$9200.00}, with the last payment being made in XX/XX/XXXX. Prior to refinancing the loan, I made a payment in XXXX of XXXX, and I believe that I also made XXXX in XX/XX/XXXX ; neither of those is reflected on my credit report. The account balance is listed as " Current '', although it should reflect a {$0.00} balance and that the account is " Closed, paid in full '' as of XX/XX/XXXX. I've contacted Sheffield Financial two or three times to have this problem corrected. Each time they have said the records would be updated, but to date, nothing has been done. I have also disputed the account through the credit reporting agencies, but to date, no changes have been made.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 545XX
Submitted Via: Web
Date Sent: 2022-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have set up mortgage payments so that I pay towards my monthly obligation twice a month. This is for two reasons : 1 ) it evens out my monthly expenses 2 ) early payments *should* help me pay down my mortgage faster. After enrolling in this program, I learned that the first payment is held in a " suspense account '' and it IS NOT applied to the mortgage at time of payment. Instead, it is held & applied at the end of the month, once the second payment is received. I am paying early, but I am not receiving any benefits related to that early payment ( balance reduction, which then impacts interest over the life of the loan, therefore helping me pay down faster. ). Truist does not have ANY other way for me to make partial payments towards my monthly obligation -- I must pay all or nothing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23832
Submitted Via: Web
Date Sent: 2022-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: During refinancing our mortgage, we were issued a mortgage refund check due to the account being closed. Check was issued XX/XX/2022 for the amount of XXXX We, didn't open that letter until XX/XX/2022 which was 180 days old and the check was void. XX/XX/2022 - I called the mortgage company gave them the details and I was told the check would be reissued but they would have to stop payment on the original check and to wait 7-10 business days before we would receive the refund check. XX/XX/2022 - another call to the mortgage company stating we had not received the check. She confirmed our mailing address for the check which was correct and further advised me she would have to stop payment and request a re issuance of the refund check. Wait another 7-10 business days for the refund check to arrive. XX/XX/2022 - still no check. I called and spoke to XXXX XXXX. I did email XXXX an attachment copy of the letter and initial refund check. She advised she could only stop payment and reissue another check. Wait another 7-10 business days. She could not give me a check number to reference should I need to call back. XX/XX/2022 - still no check. I called and spoke to XXXX, she advised the check was issued and sent XX/XX/2022 and had no explanation why we hadn't received it yet. Again, she could only stop payment and re issue another check. Asked me to call back in 7 days. XX/XX/2022 - I called and spoke to XXXX, she advised the XX/XX/2022 check had in fact not been sent. Further stating when the form requesting a re issue was submitted, if it is not submitted correctly and with accuracy it is rejected and returned. She sees that this occurred with the XX/XX/2022 check. XXXX reassures me she had correctly resubmitted the request for the refund check and she offered to call me back to make sure I had received the check. We agreed on her follow up call to be Friday, XX/XX/XXXX. XX/XX/2022 XXXX called and left a voicemail, which I have a screenshot of the voicemail stating the original check had been cashed in XXXX and for me to call her back for more information. XX/XX/2022 I called back and reached XXXX XXXX, I asked to speak to XXXX. XXXX states she is a call center and no way for her to know XXXX nor reach out to her. I go through the whole scenario again, and she puts me on HOLD> XXXX states the check was cashed in XXXX for the amount of XXXX ( I don't recall the specific amount ) I advised XXXX that these details of her information were not correct. After a few minutes on HOLD, suddenly, XXXX states she is unable to transfer me to XXXX and tells me she must be at lunch and not a break so she is unable to transfer me to XXXX. As of today, I have not received the refund check and I have not received further communication. I did not receive another call from XXXX on XX/XX/XXXX as agreed upon. I am DONE contacting the mortgage company and hoping you can follow up and resolve this for us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 662XX
Submitted Via: Web
Date Sent: 2022-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is another complaint. Truist Bank has just sent me another letter stating I missed a payment. XXXX XXXX confirmed that the issue lies with Truist Bank. Truist Bank acknowledged their error to myself and the XXXX representative. Yet, I receive another letter saying I missed a payment. Obviously, Truist Bank has issues managing it's accounts. A full audit should be performed immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91505
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-04
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: I received a letter dated XX/XX/XXXX affirming that a loan that I initiated in XXXX of XXXX ( due to be paid off in XX/XX/XXXX ), was now paid in full with NO PREPAYMENT PENALTY!!!!!!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 294XX
Submitted Via: Web
Date Sent: 2022-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A