Date Received: 2022-12-30
Issue: Other transaction problem
Subissue:
Consumer Complaint: This concerns my attempt to help 2 of my friends cash their savings bonds. Their names are slightly incorrect on the bonds so their bank would not cash the bonds for them. I contacted the Dept. of Treasury ( DOTR ) and got the forms and instructions to resolve this situation. Their forms to use are FS Form 0385 and FS Form 1522. The process according to DOTR instructions is this : I fill out the appropriate form and take it to my bank or financial institution and they are to XXXX XXXX my signature ( verifying I am who I am with proper identification ). A notary stamp will not do. After that, my friends are to fill out their forms ( which I sign also ) stating that their names on the bonds are slightly incorrect and they are actually the person on the bonds. Interestingly enough, they do not have to have their signatures notarized or XXXX XXXX since the amount of their bonds are less than {$1000.00}. So the DOTR has this clear cut process whereby I am certifying who these people are so that these they can cash their bonds. However, my bank, Truist Bank, that has the XXXX XXXX, refuses to use it on my signature in compliance with the DOTR procedure. They refuse to do this because ( get this! ) they have not seen this process before so they won't look into it and do their required job. I have never seen this process before either but I took the time to it learn about it and follow the DOTR instructions to resolve this problem. The people at my Truist Bank XXXX location that refuse to help me are : XXXX XXXX, XXXX, XXXX ; and XXXX XXXX, XXXX, XXXX. Please help me!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22310
Submitted Via: Web
Date Sent: 2022-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-30
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I had a previous complaint for the same company XXXX. The issue has NOT been fully resolved. When I log into my account on their app it says the current amount due is {$0.00}. However when I look at the paper statement it says XXXX different amounts. It says my regular payment of {$320.00} then below it says current amount due {$290.00}. They have several XXXX XXXX XXXX XXXX links that show a phone number to call but you can not reach a human. You literally have to send an online message, then wait for a response from them telling you to call a different number with an extension. It is completely inconvenient when I'm getting incorrect info from all areas. This company is a joke. It seems they are providing incorrect info so they can charge people fees and make their money that way.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 553XX
Submitted Via: Web
Date Sent: 2022-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-30
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: 15 USC 6802 company never disclosed my right to opt out clearly and i never gave permission to report to credit bureaus. which is a consumer law violation 15 USC 1602 means a use of a credit card by a person other than the cardholder who does not have actual, implied, or apparent authority for such use and from which the cardholder receives no benefit. 15 USC 1602 i received absolutely no benefit from them running my credit card which is a consumer law violation. 15 USC 1611 gives false or inaccurate information or fails to provide information which he is required to disclose under the provisions of this subchapter or any regulation issued thereunder.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30093
Submitted Via: Web
Date Sent: 2022-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My bank charged me fees for making principal payments without informing me. I made my additional payments on the payment coupon provided by my bank/lender. I made these at the branch, not by phone nor online. Im not delinquent ; I make my payments each month on time at the bank. I dont have a pre-payment penalty. Ive had my loan over 7 years, and as I approach retirement want to pay down my mortgage. I wasnt informed of any fees if I make principal payments regardless of the amount. They are holding my extra payment in a suspense account I have no access to. This wasnt a partial payment on my regular mortgage payment. It was an additional payment. I havent received any documentation as to where the additional principal payments are. No suspense account statement. I attached documents ( mortgage statements, bank receipts of principal payments ). Im concerned this is an illegal practice. I clarified with the Truist bank employees at the branch that I completed the mortgage coupon correctly ; twice they told me extra payments go directly toward the principal with no mention of any fees for this service.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28677
Submitted Via: Web
Date Sent: 2022-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-29
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Truist informed me that there were two merchants that charged checking account. One of them is called " XXXX '' which charged my account 7 times, and the other merchant is called " XXXX '' which charged my account XXXX time. These seems to be related to crypto purchases as both are online places to buy crypto. I have never used these two online sites, and reported as unauthorized when I found out over a month ago on XXXX the XXXX. Truist gave me provisional credit for these 8 total charges last week. Today they informed me that 3 of these transactions are still being investigated, 4 were finalize credits, and 1 was deemed " authorize ''. I would like to know how can it be authorize, while the other 4 that were not deem authorize from the same merchant were not deemed " authorize ''. I ask truist to look better into this matter, as these are fraudulent transactions which I never made and the amount I had was essentially all of my life savings. Additionally, I have also reported this to the police and FBI which you can find attached the reports.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78741
Submitted Via: Web
Date Sent: 2022-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited checks on XX/XX/XXXX & XX/XX/XXXX. The bank has placed a hold on both checks. I have verified they already have the funds from the XX/XX/XXXX check and they refuse to release the funds. Every check I have deposited in the last 6 months have had holds placed on them. The bank is Truist.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 36092
Submitted Via: Web
Date Sent: 2022-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-29
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act this creditor has violated my rights under 15 USC 1681 section 602 states " I have the right to privacy. '' 15 USC 1681 section 604a section 2 it also states " a consumer reporting agency can not furnish an account without my written instructions. '' Under 15 USCS 1666b, a creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27529
Submitted Via: Web
Date Sent: 2022-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-29
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Hello : This complaint is in addition to complaint XXXX. Once again this morning I awoke to an additional overdraft for a charge made on XX/XX/22. It is now XX/XX/22, and according to the screenshots of my account and this transaction attached I had the funds, and the transaction did not put my account in the negative. According to Truist 's following statement, the deduction of this transaction would have been included in my available balance : " Your available balance is the money currently available to make purchases, withdrawals, and payments. This balance is updated throughout the day with the transactions you make, including pending transactions and holds. It does not include bill pay checks or checks you've written or deposited that have not yet posted. This balance is used in making payment decisions and triggering overdraft fees if applicable. '' Now I see ANOTHER pending charge for {$12.00} from XX/XX/22 that's probably going to be charged an overdraft fee, even though it was listed as pending for two days, and the deduction should've been included in my available balance, and there was previously no overdraft fee associated with it. Also, why did the date of the transaction for {$12.00} change from XX/XX/22 to yesterday, XX/XX/22? I didn't take any XXXX yesterday because Truist screwed up my account. Truist is engaging in unscrupulous banking practices to charge customers overdraft fees. I live paycheck-to-paycheck, and now once again on payday, just like last pay period, Truist is going to probably deduct as much as {$110.00} in overdraft fees from my paycheck. This bank is behaving like a predatory payday loan company. Please see the screenshots attached. I also have text messages listing deductions and balances, and well as phone recordings with customer service.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33313
Submitted Via: Web
Date Sent: 2022-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-29
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Truist is repeatedly delaying the processing of my payments and is charging me late fees. All of my payments were sent via TD Bank Bill Pay and were scheduled to arrive prior to the payment due date. I have called Truist about this issue and to have the fees reversed. But to date, they have only reversed one {$27.00} fee. The following fees have been charged to my account. Truist charged me a {$27.00} late fee on XX/XX/XXXX ( XX/XX/XXXX statement ). Truist charged me a {$27.00} late fee on XX/XX/XXXX ( XX/XX/XXXX statement ). Truist charged me a {$38.00} late fee on XX/XX/XXXX ( XX/XX/XXXX statement ). Truist reversed XXXX {$27.00} late fee on XX/XX/XXXX ( XX/XX/XXXX statement ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33709
Submitted Via: Web
Date Sent: 2022-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-29
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2022, I paid {$150.00} to XXXX through my debit card with SunTrust Bank ( now Truist ). The charge was for a yearly subscription box service, which should have resulted in XXXX boxes of products being shipped throughout the year. XXXX, XXXX XXXX, went into bankruptcy shortly after my payment was issued, and I did not receive my boxes. XXXX advised that I should request a chargeback from my bank for the amount of the subscription. I filed a claim with Truist ; however, they denied the claim without refunding my money. I also have not received a refund from XXXX, and their website continues to say that I have to go through my bank for a chargeback rather than receiving a refund directly from XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30082
Submitted Via: Web
Date Sent: 2022-12-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A