Date Received: 2023-01-07
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: I already filed the claim with CFPB case # XXXX regarding fraudulent loan with TRUIST Bank XXXX XXXX XXXX despite all my efforts I couldnt resolve that issue with their Fraud Management Department XXXX An Identity Theft claim was filed on my behalf on XX/XX/2022. The claim was reviewed, and a letter was mailed on XX/XX/2022. It was determined I had been the victim of the identity theft and the loan account that had been opened in my name was closed. So the case was closed and I received a letter ( attached ) from Truist Client Resolution XXXX, XXXX XXXX XXXX, stated that I was a clear victim of the identity theft. But they are still sending me monthly bills with an outstanding balance of about {$840000.00}. I again tried to solve that matter with TRUIST Bank but with no success. Thank you for your assistance XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 320XX
Submitted Via: Web
Date Sent: 2023-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-07
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On XX/XX/21 Truist bank reported to XXXX that I had an account with them and was closed overdrafted in the amount of {$1100.00}. The address they have listed for me is XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX. On XX/XX/21 XXXX XXXX XXXX reported to XXXX that I also had an account with them and was closed overdrafted in the amount of {$1000.00}. The address they have listed for me is XXXX XXXX XXXX, XXXX, XXXX XXXX. I have never had any accounts with either one of these banks and I have never lived at either one of these addresses. I have never even been to XXXX or XXXX Per CFPB regulations Im demanding that XXXX removes this false information off my report immediately! They are negatively effecting my banking relationships by reporting frivolous information. Please help me with these two frivolous reporting. Please Im begging you for your help in this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 12866
Submitted Via: Web
Date Sent: 2023-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-07
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: 1. I believe that Truist Bank has charged me double interest under my equity line of credit for the same monies during the same period in different accounts. I have tried to get a clarification of the bases/rationale for each interest assessment ( since the rational/bases is not written anywhere ), to no avail. Specifically, Truists XXXX statement shows that the interest due amount for Equity Line account A is {$1000.00}. While the interest due amount under Equity Line account B is {$750.00} for the exact same money and the exact same period. That equates to {$1800.00} in INTEREST for the same monies during the exact time period! I seek a full review of this matter. I seek a clear explanation in plain language of the bases of these concurrent interest amounts, inclusive of the time period of both interest calculations. I seek a bill reflective of a fair and just interest due amount. 2. Truists Errors, Inquiries, and Disputed Policy outlines that the customer does not have to pay any amount in question while Truist is investigating, emphasizing that the customer is still obligated to pay the parts of the customers statement that are not in question. And, that while Truist is investigating the customers question, Truist can not report the customer as delinquent or take any action to collect the amount the customer questions. Nevertheless, while I have done my part ; Truist has not. I initiated concerns about this dispute the moment I received XXXX XX/XX/2022 statement up through this very day. Yet Truist has initiated delinquent action against me via the national credit system and I have been continuously bombarded with harassing calls from collectors. I seek to have Truist compelled to honor its Errors, Inquiries, and Disputed Policy thereby ensuring that my credit record is void of all of the delinquent entries in this matter and that the harassing calls cease until this matter is resolved. Background On XX/XX/2022, I initiated a written request ( following an onsite verbal request ) to " fix '' the interest rate on the draw portion of my equity line of credit account A. On XX/XX/XXXX Truist advised that while the final terms were not entirely completed, Truist could offer a " fixed '' interest rate on the draw portion on my equity line. Since I had heard nothing back from Truist by XX/XX/XXXX, I called Truist. Truist got back with me on XX/XX/XXXX and on XX/XX/XXXX advised that the offer of the fixed rate would be on a XXXX ( XXXX ) mortgage versus my then XXXX ( XXXX ) credit line. And, if I was agreeable to that time period Truist could fix the interest rate on my draw ( account A ) to 4.9 %. Additionally Truist advised that the monthly payment would be either {$1000.00} or {$1500.00}. I accepted the offer over the telephone. On XX/XX/XXXX I received Truist XX/XX/XXXX Equity Line statement which showed XXXX amounts due -- {$1000.00} and {$1500.00}, -- a total of {$2.00}, XXXX. As such, I immediately contacted Truist about the conflict ( verbally and via email ). ( See XX/XX/XXXX XXXX attached/available to submit ) Truist responded on XX/XX/XXXX indicating receipt of my inquiry and advising that the inquiry would be forward to the loan department for an explanation. In discussion, I indicated I would pay the higher figure while the conflict was being reviewed. Having heard nothing back from Truist during XXXX, I called, as well as, emailed Truist on XX/XX/XXXX to follow-up on getting a better understanding of the bases for each of apparent duplicative accrued interest assessments. On XX/XX/XXXX Truist wrote via email : Good morning XXXX XXXX, Sorry for the delayed response, I was out of the office at the end of last week in meetings. It looks like the change in interest payment was due to a change in the interest rate. On your XXXX statement your annual percentage rate was 4.71 %. The total finance charges in XXXX were {$910.00}. In XXXX your annual percentage rate was 5.46 % and your total finance charges were {$1000.00}. Let me know if this answers your question, if not, we can definitely discuss further. All the best! Regards, ( See log/content of emails attached/available to submit ) This response was entirely unclear to me because, among other things, it did not answer why I was being charged interest concurrently for the same monies during the same period in different accounts. ( See XX/XX/XXXX Statement attached/available to submit ) As such, I called Truist and the response ( after a lengthy discussion ) was the same response as the above written message -- just in different words. Given the conflict, I was referred up the ladder to the Loan Department. On XX/XX/XXXX I ultimately spoke with a Loan Supervisor/Manager who after a lengthy discussion explained that my XX/XX/XXXX payment ( which I paid online ) was paid to the new equity line of credit ( account B ) versus the original equity line of credit. The supervisor/manager advised that he would process a correction so that those interest monies ( {$750.00} ) paid to the new equity line ( account " B '' ) were applied to the original equity line of credit ( account A ) interest due amount. This correction sounded reasonable to me because it seemingly assessed a portion of the interest charges under XXXX account for a certain portion of the month and assessed a portion of the interest charges under the other account for the remaining or other portion of the month. This would correct the apparent duplicative interest assessment, and thereby significantly reduce the total amount of interest due. However, upon receiving the XX/XX/XXXX statement on XX/XX/XXXX it continued to show the XXXX amounts due -- {$1000.00} and {$1500.00}, -- a total of {$2.00}, XXXX. The statement further showed bogus adjustments/corrections. The adjustments/corrections made by the supervisor/manager are bogus because each reversal was reapplied in the same amount, to the same account, on the exact same day in the form of a payment. ( See XX/XX/XXXX Statement attached/available to submit I contact the supervisor/manager on XX/XX/XXXX and was told that nothing more could be done, no further explanation was available and no more adjustments would be made to my account. The supervisor/manager could not explain the rationale/impact of the adjustments/corrections that he made. ( See XXXX Spreadsheet of equity line transactions attached ) I have requested of the supervisor/manager ( XXXX XXXX ) and a loan officer ( XXXX ) to initiate an internal dispute relative to this matter. I also mailed in and hand delivered written letters of dispute. ( See Letters of Dispute attached/available to submit ) During this period I have received calls from Truist Collections relative to this matter. I have repeatedly advised Truist Collections that the matter is in dispute, to no avail. The calls keep coming. Moreover, Truist has initiated delinquent action against me via the national credit system, as well as, issued a temporary suspension of credit. I have been a customer at this bank for over XXXX decades without a single delinquency or issue. Truists Errors, Inquiries, and Disputed Policy outlines that the customer does not have to pay any amount in question while Truist is investigating the matter. The policy emphasizes that the customer is still obligated to pay the parts of the customers statement that are not in question. And, that while Truist is investigating the customers question, Truist can not report the customer as delinquent or take any action to collect the amount the customer questions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 235XX
Submitted Via: Web
Date Sent: 2023-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I was recently scammed out of {$12000.00}. I was looking for a remote job where I could work flexible hours. I was contacted by someone who said they worked for XXXX XXXX. I was given the job after a remote interview through the XXXX app. I was told I would be sent a check to purchase the laptop, software, and other items I needed for the job. The check was being mailed to me so I could prove my trustworthiness to the company. I was sent a check for {$3800.00}, which I cashed on XX/XX/XXXX, at one of the Truist branch locations. There was never a hold placed on the check that I deposited, despite hardly ever depositing checks and never depositing a check of that amount before. I then sent the money via XXXX to one of their supposed vendors. I was then sent a second {$8900.00} check, which was again cashed on XX/XX/XXXX, at a Truist branch. Again there was never a hold placed on the money despite me never cashing any checks. I then sent the released funds via XXXX, XXXX, XXXX, and money orders I obtained from Truist and mailed them via XXXX. Then the checks came back as returned. It took me several phone calls even to be able to file a fraud claim. I have the names and information of the individuals I sent money. I have all of the chats that told me how to send the money from the checks. I even have two additional checks that I was sent. I received a letter on XX/XX/XXXX, stating that my fraud claim had been denied because I authorized the transactions. Yes, I authorized the transactions at the directions of the fraudsters. I received a letter on XX/XX/XXXX, stating that Truist is closing my account and have seven ( 7 ) days to make my account XXXX. If I do not, the money charged off will be reported to my credit. Truist has already taken over {$3000.00} from me to pay back the {$12000.00}, which meant that I could not pay my rent or my credit card bills. Now I am being told that because I will not be able to pay the {$9800.00} to bring my account up to XXXX, that {$9800.00} will be charged off, and the charge off will be reported to my credit. So not only was I victimized by the fraudsters, but now Truist is telling me that there is no way to get my {$12000.00} back, but they are also going to victimize me by reporting the charged-off amount to my credit report. I have been a customer of SunTrust for over a decade and have never felt like I did not matter. SunTrust was always there to help me through everything. After this merger with BB & T to Truist, the bank has gone downhill, and I will not be referring Truist to anyone.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33314
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: Incident Description I have been a victim of identity theft. My old apartment at XXXX XXXX XXXX XXXX. I believe the current residence was getting old mail and using my identity to apply for credit card loans utilities and apartments. I have been constantly getting items in my name without my permission. I am not aware of any of these items on my report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I have a XXXX card that was charged on while I was not in that state. I'm in South Carolina, the 3 charges were made on a fraudulent replica of my card at XXXX store in XXXX, XXXX, store # XXXX. Charge # XXXX XXXX, at XXXX trans. # XXXX. XXXX. Charge # XXXX at XXXX trans. # XXXX amt. XXXX. Charge # XXXX trans. # XXXX amt. XXXX. I made Police report in XXXX XXXX SC, where I live. Case # XXXX. They won't cross state lines. My bank is Truist Bank. My claim # XXXX. My card # is XXXX XXXX XXXX XXXX. XXXX. My phone # XXXX. XXXX XXXX. XXXX XXXX XXXX. XXXX XXXXXXXX XXXX XXXX. A good contact person at the bank is XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Truist charged me XXXX overdraft fees for overdrafting by {$5.00}. On XX/XX/XXXX, my starting balance was {$76.00} and I made XXXX purchases for {$81.00} and it brought my account to - {$5.00}. I included photos from my bank app so you can see my starting total and how much I spent. Some of those purchases were still pending but I was still charged an overdraft fee for going negative. When the pending purchases posted, because of the overdraft fee, I did not have enough to cover them so I was charged XXXX more overdraft fees, bringing my balance to - {$140.00}. the fees were {$36.00} each, so {$140.00} + $ XXXX {$140.00}. no more than {$5.00} was ever overdrafted by me. I talked to the bank but they said they could only reverse fees once every 2 years. I think it's ridiculous I can be charged {$140.00} for overdrafting {$5.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 18045
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Me and my wife bank with truist bank a credit card company put a writ of garnesment on her for a credit card that she forgot to pay so the bank froze our account when we found about it we called the company that she owed and explained to them that we just missed it and it was complety our fauilt so they let us set up payments to pay the card off so then they contacted our bank and told them that we are paying the card off and to stop the garnesment at witch time they did it was on XX/XX/22 so they unfroze our account but they put a hold on {$340.00} so i have called the bank and no one can tell us why they have a hold on our account they just tell us to call this number to the lawyer that put the garnesment on us witch we did and he says that he did not have them put a hold on our money and he also explained to them that he sent the leter to them to stop the garnesment witch clearley they got because they stopped it but no one can tell us why the hold is there and they will not give us our money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33069
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I am the current existing Mortgage customer of ( Truist Bank ) previously called ( Suntrust Bank ) since XXXX..Back in late XXXX, I participated in the program Mortgage called ( forbearance ) due to XXXX XXXX, and this program ended on XX/XX/XXXX. The ( Truist Bank ) then offered me after expiring the ( forbearance ) period ( The XXXX XXXX ) based on a fixed rate of 3.125 % with monthly payment of about XXXX They said in order to finalize this loan modification they would send me the paperwork that I need to sign and Notary Public.So they sent the package to me on XX/XX/XXXX, and I signed and notary public, and I returned the package to them in the same month. The package was received by ( Truist Bank ) on XX/XX/XXXX hoping they finalize my loan modification as soon as they receive my complete documents, but that did not happen.. I started calling ( Truist Bank ) on middle of XX/XX/XXXX so I can follow up with the whole process, anytime when I called and talked to them the agent of ( Truist Bank ) had no clue why my loan would not go forward. It was in late XX/XX/XXXX, I decided to call again to find out why my loan was not finalized since July when they received my paperwork. Just for your information the ( Truist Bank ) since july, never contacted me to inform me if they receive the package, or there is any issues involved with process until on late XX/XX/XXXX XXXX ( Truist Bank ) agent told me that there is an error and issues with this loan that ( Truist Bank ) caused that. Another word ( Truist Bank ) made a mistake on my loan modification to create a correct loan modification package. They promised me to send the correction package as soon as possible, also they promised to give me the heads up when this package would be sent to me so I can receive them properly and sign a return. I waited throughout the months of XXXX, and XXXX and I received nothing from them since they had all my contact info such as my Cell Phone # and email, I was very confident they would contact me when the new package was about to be sent to me.. So in XX/XX/XXXX, there was a loss of my family members, and I had to leave the town for the funeral so when I came back home on XX/XX/XXXX, I realized there was a package from ( Truist Bank ) right outside of my door and it was raining down. So the next day I took the package to my local bank and gave it to the notary public and I returned it to them. Two points I would like to make 1- ( Truist Bank ) agent never called me or emailed me to notify me that they were going to mail me the package on XXXX XXXXAlso on their package there was no such a deadline that must be received by a certain date. So when the package was sent to them in XXXX and received by them in that month, they decided to reject my package as a late arrival for no reason. Because of their false excuse they Kicked me out of this loan modification program, Now they want to implement another loan Modification on me with a much higher interest rate and monthly payment.. This is not acceptable ( Truist Bank ) covers up their mistake on me..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37211
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX XXXX I made a mobile deposit in the amount of {$4800.00} into my business account. I did not receive a confirmation number so I deposited the check again. On XX/XX/2022 I check my account and realized the check was deposited twice. I called the bank ( Trusit ) and ask if they would remove one of the deposits and explained what happened. They removed both deposits so I called Trusit again and I was told I needed to take the check in to the local branch ( Truist ) and deposit it. I did on XXXX XXXX. On XXXX XXXX the check was returned saying it was duplicate presentment. I contact the company who wrote the check and ask if they would write another check and was told they contact their bank and the check was withdrawn once, never returned. The company refused to write another check because Trusit has the money and withholding it from my business account. I have gone to the local branch to resolve the problem and still do not have my money. I called the customer service number and still do not have my money or any reason Trusit is withholding my money. I believe this is FRAUD.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 24541
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A