Date Received: 2023-03-19
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting act XXXX XXXX XXXX has violated my rights. 15 U.S.C 1681 section 602 A. States I have a right to privacy. 15 U.S.C 1681 section 604 A section 2 : it also states a consumer reporting agency can not furnish a account without my written instructions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60636
Submitted Via: Web
Date Sent: 2023-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-19
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: On XX/XX/2022 we closed on a XXXX with Truist Bank. We were advised that the promo rate of 3.3 % was locked for 1 year and a copy is enclosed. We took a draw of {$85000.00} on XX/XX/2022. Since our draw our rate has increased as follows : In XXXX the rate was 4.05 % XXXX 4.80 % XXXX 5.55 % These increases were done with no written notice. Since then we have received two written notices of increase to 6.80 % and 7.050 %. Copies of these increases are enclosed. At no time during the application was there a mention of a rate increase during the first year. We were only told what the rate would be after 1 year. We were also talking at this time with XXXX XXXX XXXX which had a promo twelve month rate of 3 %. We certainly wouldn't have closed with the Truist Bank if it wasn't a twelve month locked in rate. We have called Truist Bank on several occasions and gone to the original bank and another branch to rectify this problem. We haven't had any success.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33928
Submitted Via: Web
Date Sent: 2023-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-19
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: My husband and I both had checking accounts with BBT ( branch banking and Trust ) now known as Truist. I noticed that for both checking accounts {$30.00} was deducted each month, totally $ XXXX monthly since XXXX. Apparently the bank had signed us up for accounts that require $ XXXX minimum balance. We have NEVER had that amount in our checking accounts. Once we refinanced in XXXX, the bank started charging us as we no longer had a mortgage with the account. Neither of us noticed this charge as the amount was so small each month and it was listed as " maintenance fee '' online. We both assumed if was for our son 's apartment at school. Truist calls me weekly to offer new products and not once were we informed about this fee. We met with branch manager XXXX XXXX on XX/XX/XXXX. We requested an investigation and he stated he would have to file it on our behalf and someone would reach out to us within a week. I have been emailing XXXX weekly and have yet to hear back from someone at the complaint department. When we met with XXXX on XX/XX/XXXX, he informed us the type of checking account we had that charges the XXXX XXXX monthly maintenance fee is no longer being used by Truist. We have concerns if that is true, then why were we still be charged monthly for an account they no longer utilize. It is very shady practice. I am sure we aren't the only people who are being charged and have no idea.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2023-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-19
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I Am Not Liable For This Debt With BB & T And Do Not Have A Contract With ( BB & T ) They Did Not Provide Me With The Original Application As Requested.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20020
Submitted Via: Web
Date Sent: 2023-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-18
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: We are XXXX who routinely spent our winter months in Florida. Due to XXXX, we were unable to come to XXXX in XXXX and XXXX. Our Suntrust Bank switched over to Truist in XXXX of XXXX and we have been unable to access the checking account since. With declining health, we can no longer live the snowbird life and want to close the account and withdraw the money, a significant amount to us- {$6800.00}. After many attempts to phone and email Truist, we finally spoke to a branch manager who informed us the account had been declared dormant in XX/XX/XXXX, less than 2 years since we last visited a branch XXXX Florida. I believe the account should have stated current for 5 years, by Florida law. The advice we were given was to contact Florida Treasure Hunters to claim our money. We have accessed fltreasurehunters.gov numerous times, both on line and attempted phone calls but we can not find any information in our account. We would appreciate any advice on how to proceed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-18
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I opened a credit card with SunTrust bank at the time of that event. I set up the auto pay feature to make monthly payments on time withdrawn from my checking account. However, SunTrust was purchased by Truist bank at the time of the bank purchase transfer. I was never informed that the auto pay feature that I set up with SunTrust bank would stop instead, I made the assumption that they will continue to deduct monthly payments from my account as the previous bank whom they purchased on XX/XX/2023, I was hit for a late payment by Truist bank for not making the payment on time upon contacting Truist bank, they acknowledge the error, and they promise to correct the issue by deleting the late payment, which they never did I was forced to file complains and disputes with the credit agencies, and as usual, the credit agencies reaffirmed the late payment without taking the time to investigate properly. At this point I have no one to turn to as I am trying to purchase, a home which the mortgage company declined because the reduction of my credit score I am looking for help from this agency to correct the grave mistake that Truist bank has committed. When a bank is purchased by another bank my understanding is that the purchasing bank will continue the practice of the bank which was bought in this case SunTrust. This information was conveyed to me by a representative of Truist bank. To this date Truist bank continues to show the payment as late, even though I took extra steps to go into their portal and set up a new auto pay, which was cumbersome to say the least. I feel that their unethical practice caused me hardship, and the decline of my credit score, which caused me the denial of my mortgage to purchase a house
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21403
Submitted Via: Web
Date Sent: 2023-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-18
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have no relationship with this company and did not authorize this inquiry.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44122
Submitted Via: Web
Date Sent: 2023-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-18
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: HELLO MY NAME IS XXXX XXXX XXXX XXXX, MY CHECKING ACCOUNT HAS BEEN RESTRICTED, FOR MORE THAN 6 MONTHS, DUE TO SOME CHECKS THAT I DEPOSITED IN MY ACCOUNT, THEY REQUESTED A NOTARIZED DOCUMENT FROM THE PERSON WHO MADE THE CHECKS AND THAT INFORMATION WAS ALREADY DELIVERED TO THE BANK 2 MONTHS AGO AND THEY DID NOT GIVE ME THE FUNDS, THEY ONLY TELL ME THAT THE BACK OFFICE MADE THE DECISION TO CLOSE MY ACCOUNTS, BUT THEY DID NOT GIVE ME MY MONEY WHAT IS HAPPENING.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32210
Submitted Via: Web
Date Sent: 2023-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-18
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: I have made several payments to them in the last two months of what I could pay as my normal payment amount and Im only a month behind, they continue to call 2-3 times a day and now they are calling me on the weekends. I feel harassed as they havent sent me any paperwork only called multiple times and disrupting my home life with 3 kids and a pregnant wife. Its continued added stress that we dont need
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32084
Submitted Via: Web
Date Sent: 2023-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-18
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My XXXX car payment is due on XX/XX/XXXX. I went into a local bank branch on XX/XX/XXXX and made a payment of XXXX which was specified by the teller for my XXXX car payment. I asked the teller if this was the total amount due she double checked, and stated yes. I gave her the payment and left the branch. I later noticed that on my credit report I have a 30 day late payment reporting for my car payment for the month of XXXX which is incorrect because the payment was not 30 days late. I went to the branch and they stated that the teller applied the XXXX payment incorrectly on the date that I made it at the branch and that this was a bank error. They stated that they would enter a request to have my credit file updated, but for some reason it keeps getting denied because they do not have proof of this Bank error. It is noted that when I went into the branch to make the payment that I specified that I only wanted to make my monthly payment for the month of XXXX, how the teller applied the payment was not what I requested. Truist finally tells me that it will be updated but did not tell me when. I feel since Ive had to wait for 5 months to update a error the bank made that this shouldve been corrected immediately. I should not have to wait XXXX days.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 272XX
Submitted Via: Web
Date Sent: 2023-03-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A