Date Received: 2023-04-13
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Hello. I have had an ongoing dispute with truist bank. Multiple times they have overdrafted my account. The last time this happened was XX/XX/XXXX and most recent is today XXXX XXXX XXXX. This has happened 4-5 times where truist incorrectly displays my pending charges and remaining balance and I end up going XXXX XXXX over my balance but I have and have always had overdraft protection and coverage off. I have stated this numerous times to customer support asking them to turn off this feature because I do not want to be overdrafted. Despite this they refused to refund the fee and since then have continued to charge me overdraft fees. I am at an impass as I dont have any money to pay it back so they are going to charge me an additional XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94597
Submitted Via: Web
Date Sent: 2023-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: 1. XXXX ( Father ) came to GA with me to check out the XXXX XXXX XXXX and agreed to move my Mother here to a facility called the XXXX XXXX XXXXXXXX. He also agreed this would be his new home in the assisted living portion of the facility. 2. He wired the funds for entry and first month to the facility {$10000.00} @ the XXXX of XXXX. 3. I signed the contract per his request and wire transfer of the funds ; I received the funds got a cashiers check from my account and paid the facility signed the contract. 4. 7-10 days later he decided he changed his mind. His physician still had not responded to the form noting need for guardianshipconservatorship of him. Keep in mind the contract was signed. 5. I spoke with XXXX XXXX ( nursing home on XXXX XXXX in XXXX ), and they told me I was free to get my mother with Medical POA as she already had an accepting facility. 6. My sister and I came and got her on the XXXX of XXXX and she now resides at the XXXX XXXX XXXX. This was with confirmation from his physician that he was in need of guardianship/conservatorship ( I mailed you the official document XXXX ). Apparently the decision was shortly after I sent the form back in late XXXX. The physicians office actually called my sister at her work in Florida for us to send a notary to notarize the guardianship/conservatorship form. 7. My Father then decided to file a fraud against the transaction he wired to my account to pay for the XXXX XXXX XXXXXXXX. My accounts are all frozen until the investigation between my bank ( Truist ) and XXXX XXXX XXXX XXXX is complete. The holidays delayed that as he filed around the XXXX XXXX of XXXX. Of course the facility already has the funds from the transaction. As you can imagine that has really messed things up for me, and has prevented me from even receiving my funds from work as my account is frozen. I had to open a new account with a new institution. I took all supporting documents into my local Truist branch. The branch manager at XXXX XXXX XXXX, XXXXXXXX GA XXXX ( XXXX ) XXXX scanned my documents of proof including XXXX XXXX of my father and invoice from the assisted living facility ( XXXX XXXX XXXX XXXXXXXX ). Truist has a copy of the cashier 's check made to the exact amount of the wire transfer for the care of the man that filed the false fraud claim ( my stepfather ) and my mother. Despite all efforts and over 100 days passing, my account is still frozen. I have called no fewer than 20 times since the account was frozen on XXXX XXXX XXXX They claim it is in the hands of their corporate fraud division and there is no contact number for them. They have sent no corespondence to me as to when there will be a resolution although they told me it would be unfrozen within 90 days from the customer service side. Truist is refusing to release my funds with NO explanation. It doesn't take 4 months to determine the truth and they refuse to update me or tell me when I can remove my funds and close my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30180
Submitted Via: Web
Date Sent: 2023-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: This involves Truist Bank, which is overseen by the FDIC. I just filed this identical complaint about Truist at the FDIC website : On XXXX, I opened a Business Checking Account with this bank, # XXXX, in response to a bonus that it was offering : open an account with a {$1500.00} or more deposit, sign up for Online Banking For Business, and receive a {$300.00} bonus within 28 days after the deposit was received. I have a credit card with Truist and I'm already enrolled in online banking. The bank received my {$1500.00} deposit on XX/XX/16. A day or 2 after I opened the account, the bank added the checking account to my online banking for the credit card. Today was the XXXX day after the bank received my {$1500.00}. Yesterday, I had an online chat with XXXX (? I'm not sure that that was her name, but it definitely started with an XXXX ) I asked her why the bonus hadn't been posted to my account yet. She told me that she would look into it. This afternoon I received an email from Truist stating that since I didn't enroll the account in Online Banking For Business, I didn't qualify for the bonus. Why do I have to enroll the account in Online Banking For Business? My credit card and checking account were both ALREADY enrolled in online banking. I could ALREADY transfer funds into and out of my checking account with accounts that I have with other banks. I could ALREADY make bill payments with my account, and I could ALREADY send cash to others from my account. There is NOTHING that I can't do with the online banking that I already have that I could ONLY do if I was enrolled in Online Banking For Business!! Why do I need 2 different usernames and 2 different passwords in order to log into THE SAME ACCOUNT?? If I specifically needed Online Banking For Business for some reason then Truist should have notified me of that when I opened the account rather than adding my checking account to the online banking coverage which I already had. This is bait-and-switch FRAUD.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20850
Submitted Via: Web
Date Sent: 2023-04-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Truist ( loan company ) failed in any type of communication to me regarding my loan. Especially when the recurring payment stopped going through I was never notified. No notices were received about any payment status at any point since XX/XX/XXXX and it wasn't until XX/XX/XXXX that I saw an impact on my credit report and investigated. They've waived all penalties on the late payments and have agreed to send all future notifications in all available methods including mail, phone, and email so this never happens again. I do not believe XXXX investigated the issue properly in the two days since I sent a dispute argument and has not fixed the bad mark on my credit report. I sincerely believe both organizations require further investigation on their process and failure to properly handle their customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78702
Submitted Via: Web
Date Sent: 2023-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Truist recently completed a XXXX XXXX XXXX XXXX on or around XX/XX/XXXX and which has been the subject of previous CFPB complaints. The process took nearly 14-months and by no fault of my own ( completed my trial in XX/XX/XXXX ). I have requested since the beginning of this process that any additional funds left over after modification ( or left over for any reason ) be applied to my escrow account due to the expected and substantial homeowner insurance increase for XXXX for nearly all Florida homeowners. Upon completing the modification on XX/XX/XXXX, there was {$3400.00} of unapplied funds with the first modified mortgage payment due for XX/XX/XXXX. Truist applied {$780.00}, the new mortgage payment, for XXXX mortgage obligation, XXXX obligation, XXXX obligation, XXXX obligation plus {$340.00} paid toward principal. I was already one-month prepaid going into this final mortgage modification due to how Truist handled an overpayment in XX/XX/XXXX and refused to apply to escrow. My new homeowner insurance renewal, as Truist knows, is {$4100.00}, nearly a 2.5x increase on the renewal. I was expecting an increase, but even this increase took me by surprise. As I previously indicated to Truist in both electronic and mailed writings and by phone, I knew I had a serious escrow shortage for XXXX and Truist 's escrow analysis were not taking into account ANY increase in homeowner insurance, which for XXXX is expected to be substantial for nearly ALL Florida homeowners and mine approved to be very substantial. I am moving with great expedience to try and quote new homeowner policies, but it seems many will still be 1.5x or more than my policy this past year due to the age of my roof and other factors ( like lack of wind mitigation discounts ). On XX/XX/XXXX I called Truist XXXX XXXX department as I've been directed to contact for questions/concerns and I said I do not want Truist to XXXX themselves yet another month ( paying me all the way through XX/XX/XXXX before payment is past due ) and I certainly do not want more money to go to principal. At the very least I would like one of these payments to be reversed for {$780.00} and the principal payment for {$340.00} be reversed and a total {$1100.00} be applied to my escrow account which currently sits at {$2400.00}. This would bring the escrow account up to {$3500.00} with a homeowner insurance payment due for {$4100.00} XX/XX/XXXX. This is more than a shortage, I will have a deficiency. However, hopefully the deficiency will clear by XX/XX/XXXX. Then I have property insurance coming up for {$2400.00} in XX/XX/XXXX and if additional funds are not placed into escrow ongoing, that will be a deficiency as well. Therefore, as I've requested previously by writing and phone but was ignored or denied that Truist even has the ability to do this, I would like to request any additional funds paid each month from HAF advance payments please go to escrow. Currently my payment is {$780.00}. HAF is going to continue paying {$1100.00} monthly. I ask that this additional {$370.00} go to escrow each month and for the remainder of XXXX. This represents a monthly escrow payment of {$720.00}. If this does not happen, I suspect within 30-days Truist will be sending me a deficiency notice on my escrow account and requesting I write them a check for $ XXXX. I do NOT have this money. That should be obvious being I just completed a mortgage modification because I can not afford payments. Truist reps on XX/XX/XXXX told me that I have NO CONTROL over how to DIRECT PAYMENTS, which sub-accounts they are applied to. I have searched and searched and can not find these restrictions anywhere in my original mortgage contract. I am not aware of any Federal law that restricts my ability to put additional payments in escrow. As for HAF funds, escrow is an appropriate destination for those funds as long as they are not refunded in cash to me, the homeowner. Truist reps are restricting me from directing the additional funds to escrow instead of paying a future mortgage obligation or being forced to pay down principal. I am low income. I do NOT want to be forced to pay down anymore principal. That does nothing to reduce my payment, reduce interest, nothing and if it sits there 40-years, it will be worth almost nothing due to time-value-of-money ( especially in current inflationary environment ). I do not recognize Truist 's authority to restrict the direction of additional funds paid to my primary mortgage account and that Truist as full discretion to do whatever they want. If there is a Federal matrix that shows x amount of dollars must go toward prepaying four-months, please show me. If my mortgage contract states any additional funds I paid will be post however Truist feels they should be posted, please make me aware of these clauses or language. OTHERWSE - PLEASE - reverse one payment for {$780.00} ( the XXXX XXXX obligation ), {$340.00} principal payment be reversed, and a total {$1100.00} be applied to my escrow account THEN ongoing, change my escrow to {$720.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32605
Submitted Via: Web
Date Sent: 2023-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-14
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have submitted minimum 3 disputes per account below through credit karma to XXXX XXXX and XXXX with no help. The following inquires are not mine, I have no knowledge of them : XXXX : Inquiry XX/XX/22 XXXX XXXX : inquiry XX/XX/22 XXXX : Inquiry XX/XX/22 XXXX XXXX XXXX : Inquiry XX/XX/22 XXXX XXXX XXXX : Inquiry XX/XX/22 XXXX XXXX XXXX : Inquiry XX/XX/22 XXXX XXXX : Inquiry XX/XX/22 XXXX XXXX XXXX : Inquiry XX/XX/22 XXXX XXXX XXXX : Debt {$970.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14227
Submitted Via: Web
Date Sent: 2023-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-13
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Service Finance Did hard inquiry 2 days in a row. I only approved one of those but 2 are on my report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 344XX
Submitted Via: Web
Date Sent: 2023-04-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Truist says payments were applied for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. However the principal owed doesn't go down more than {$250.00} to show I made payments during these months. Information is missing from my bank statements. I can't give you amounts or check numbers because they're entirely missing from my statements. I'd like Truist 's assistance in providing me with check images so I know which bank is missing information. By the way this is XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28602
Submitted Via: Web
Date Sent: 2023-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-12
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I pulled up a recent copy of my credit file with XXXX, XXXX and XXXX. I was very surprised at what I encountered. There was an inquiry that I do not recognize. I have never even heard of the company or what they do. I never authorized or gave permission for them to view my credit file. I called the number associated with it and it went to a voicemail, even scarier.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77007
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-12
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: An account was open with TRUIST BANK without my knowledge. Account Number XXXX Account Type Installment Account Account Condition Closed Date Opened XXXX XXXX XXXX Last Reported XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22405
Submitted Via: Web
Date Sent: 2023-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A