TRUIST FINANCIAL CORPORATION


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"Products" offered by TRUIST FINANCIAL CORPORATION with at least one, but usually more complaints:

Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto debt
Debt collection - Credit card debt
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Mortgage debt
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - VA mortgage
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General-purpose prepaid card
Student loan - Federal student loan servicing
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 6867726

Date Received: 2023-04-20

Issue: Trouble during payment process

Subissue:

Consumer Complaint: I've asked many times for check images. Truist has failed again and again to provide them.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NC

Zip: 28602

Submitted Via: Web

Date Sent: 2023-04-20

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6867030

Date Received: 2023-04-20

Issue: Problems at the end of the loan or lease

Subissue: Problem with paying off the loan

Consumer Complaint: Auto was totaled in XX/XX/XXXX car was financed with BBT/Truist Bank and the GAP insurance was purchased through XXXX XXXX XXXX their was continued miscommunications between both companies which delayed the gap payoff covering the final balance of the auto loan this was paid off in early XXXX and is reporting XXXX can we please get this removed asap. Im trying to purchase a home and I am not one that does not pay my bills.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: KY

Zip: 40509

Submitted Via: Web

Date Sent: 2023-05-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6865647

Date Received: 2023-04-20

Issue: Opening an account

Subissue: Didn't receive terms that were advertised

Consumer Complaint: I opened a new Truist Simple Business Checking account using promo code XXXX at the branch on XX/XX/2023. The code was successfully applied and can be found at offers.truist.com. The promotion terms say : " XXXX. Make {$1500.00} or more in qualifying deposits into the new business checking account within 30 days of account opening. XXXX. Enroll and Sign In to Truist Online Banking for Business within 30 days of account opening. " I have completed both requirements ( please see attached screenshots for proof ). However, it still shows " Enrollment Pending '' offers.truist.com rather than " Reward Pending ''. I called Truist XXXX XXXX XXXX on XX/XX/2023 and XX/XX/2023 on a recorded line. Even though the agents I talked to confirmed that I have enrolled in this offer and I have completed the XXXX requirements ( please check the recordings on the recorded line ), they can not help me get the {$300.00} bonus. They just transferred me to another agent again and again, which put me in a loop. Would you please investigate and resolve this issue? Thanks.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: VA

Zip: 22201

Submitted Via: Web

Date Sent: 2023-04-20

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6864269

Date Received: 2023-04-19

Issue: Getting the loan

Subissue:

Consumer Complaint: Since Friday of last week, XX/XX/2023 I have been told that I was approved and was to receive my funding on Monday XX/XX/2023. I have XXXX and XXXX currently and needed my granddaughter to speak for me. I sent in everything requests and even set up auto pay and picked the date of when my payments will be deducted and they still won't speak to my granddaughter or send me my money. I have SEVERAL calls and emails to prove such. I just want my money. Can you please help me? XXXX XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: SC

Zip: 296XX

Submitted Via: Web

Date Sent: 2023-05-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6864209

Date Received: 2023-04-19

Issue: Getting a loan or lease

Subissue: Fraudulent loan

Consumer Complaint: I have a new vehicle and all my paperwork has only the dealership name on it. When I asked the company that calls everyday to send any paperwork that states that I have a contract with them they repossess my car off of private property and signs are posted stating private property.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: VA

Zip: 23235

Submitted Via: Web

Date Sent: 2023-04-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6864114

Date Received: 2023-04-19

Issue: Advertising and marketing, including promotional offers

Subissue: Didn't receive advertised or promotional terms

Consumer Complaint: I have received by first printed bill from Truist after transfering my from another card in XXXX. The terms of the Truist Credit Card balance was 0 % interest for 1 year/12 months. When I looked at the bill that I have received it was NOT 0 % ( bill attached ). When I received the letter that my balance transfer was " in process '' there was NO mention of the change of terms of the transfer. I called XXXX on XX/XX/XXXX at XXXX pm to discuss the Bait and Switch and spoke with XXXX ( who was very nice ) but told me there are NO credit cards available now for me with a 0 % balance transfer and that would create a report # XXXX. In Mid XXXX BEFORE I made this transfer my Credit rating was XXXX and I would NOT have applied for another credit card balance transfer if it wasn't 0 % interest for a set period of time!!! When I submitted my information, Truist had your choice of THREE different credit cards with different benefits but ALL THREE HAD 0 % balance transfer. Please help, there was not small print that gave the consumer a chance to decline if there were different terms!

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: DC

Zip: 20003

Submitted Via: Web

Date Sent: 2023-04-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6864059

Date Received: 2023-04-19

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: I was told that my auto loan was with XXXX and not TRUIST Bank when I did my lease end buyout with XXXX. Therefore, I did not receive the mailing from TRUIST Bank regarding my loan and did not make payment. I reached out to XXXX several times between XXXX regarding not receiving a bill for my auto loan and was told that it would be coming shortly from XXXX and not TRUIST. The communication was terrible. I also never received official looking documentation from TRUIST Bank or any communication until I contacted TRUIST Bank on XX/XX/XXXX after finally finding out from XXXX that my auto loan was serviced by TRUIST Bank. It was at this time that I explained the situation and made my entire payment in full and set up autopayment. I contacted XXXX and TRUIST Bank on XX/XX/XXXX to discuss and dispute this and my issue was not resolved. I pay all of my bills on time and would have done so if I received proper communication from XXXX and TRUIST Bank. This took over 2 months for me to find out that my load was with TRUIST Bank at which point my account was past due and I did not know about it.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CO

Zip: 80221

Submitted Via: Web

Date Sent: 2023-04-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6864003

Date Received: 2023-04-19

Issue: Getting a line of credit

Subissue:

Consumer Complaint: ON XX/XX/XXXX I VISIT THE XXXX XXXX XXXX LOCATED IN XXXX XXXXXXXX XXXX A CREDIT APPICATION WAS SUBMITTED FOR A XXXXXXXX XXXX DURING THE PROCESS NO AMOUNT WAS DISCLOSED. SHORLTY AFTER THE DEALER ASKED IF I HAD A DEPOSIT ILL BE WILLING TO PUT DOWN WHICH I DEINED. THE APPLICATION WAS RECIVED BUT HAD A PENDING STATUS AND WAS TOLD ILL BE CALL ONCE A DISCUSSION HAD BEEN REACH. XXXX XXXX XXXX I FINALLY SPOKE WITH DEALERSHIP WHERE THEY SAY SHEFFIELD FINANICAL WAS REQUESTING A CO-SIGNER. REASON STATED BECUASE OF LOAN AMOUNT. IVE EXPLAIN THAT NOT ONLY HAVE I PAID OFF EQUITMENT NOT FAR FROM THE AMOUNT IN THE PAST IT WAS PAID OFF EARLY. I ALSO INCLUDED THAT I HAD ANOTHER LOAN FOR THE WITH HIGH LIMITS PAID OFF EALRY. ON XX/XX/XXXX I CONTACTED Sheffield Financial ServicesXXXX WHERE I WAS BY XXXX XXXX. I ASKED FOR HIS COMPANY CONTACT INFORMATION. HE THEN BECAME VERY AGGESSIVE. I TOLD HIM HIM I WOULD CALL BACK. FOLLOW THAT CALL I CALLED BACK IN SPEAKING WITH XXXX XXXX. I REQUSTED THE COMPANYS INFO, I WAS THEN PLACE ON HOLD SHE STATED SHE DIDNT HAVE ANY INFORMATION. MOMENTS LATER XXXX XXXX GOT ON THE LINE STATING " IS THIS XXXX YES WE MADE OUR DECISION AND WE DONT WANT TO DO BUSINESS WITH YOU AND HUNG UP ''. HE NEVER INTRODUCED HIMSELF AND DIDNT LET ME GET A WORD IN .... I HAVE DOCUMENTS FROM THIS ACTION ALSO. ( audio files are to long for upload please provide an alterative source ).

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: VA

Zip: 236XX

Submitted Via: Web

Date Sent: 2023-04-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6863458

Date Received: 2023-04-19

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: We made a deposit in the amount of {$22000.00} on XX/XX/XXXX. It was a check from our 401K that we were using to pay our income taxes. The bank put a hold on the bulk of the funds for 11 days. They said it would be on hold till XX/XX/XXXX. I understand the reason for the hold but I think 11 days is excessive being that we have been a long time customer with no problems with our account ever. We checked with the issuer of the check and they said the funds were cleared on XX/XX/XXXX. So i again went back to the bank and asked that the hold be released since the funds were cleared. They denied my request citing bank policy. They gave a few excuses which did not make sense in this situation. Everything from the time our account has been opened ( which has been years by the way ) The large amount of the deposit, ( but ok it has been cleared ) to bank policy. I vented my problems to the bank manager, then twice to their help line. I am not one to complain but I felt this was something I should address. In the mean time we had to mail our taxes and we hope that it does not overdraw our account if the funds are still on hold. Thank you

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: PA

Zip: 19002

Submitted Via: Web

Date Sent: 2023-04-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6863308

Date Received: 2023-04-19

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone

Consumer Complaint: I openedan account with TRUIST bank, on XX/XX/XXXX ... the agent informed me, that theres was a CHARGE OFF on record, I was surprised, I NEVER had Truist, but he clarified that it was under BB & T bank, ( it went out of business ) and the CHARGE OF WAS FROM XX/XX/XXXX XXXX years ago, this created a problem with opening a checking account with Truist. Can you help?

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: FL

Zip: 33173

Submitted Via: Web

Date Sent: 2023-04-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.