Date Received: 2023-05-03
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I am the victim of twXXXX financial crimes perpetrated on XX/XX/2023 in the amount of {$2600.00} and {$2900.00} involving your bank. I filed a fraud claim on XX/XX/XXXX at my local branch in XXXX managed by XXXX XXXX ( see attached ). I received a letter in the mail from your institution yesterday stating that your institution intends to honor these transactions and to allow the criminals who perpetrated these crimes to keep the money belonging to me that your institution gave them. I called the only Truest number available to me that anyone would answer, and was provided the attached document as evidence of an investigation. I spoke with someone named XXXX XXXX who was identified as a supervisor for financial fraud, and he told me there was nothing he could do and I should drive to my local branch and see if they could help me. He also indicated that this was actually my fault for not noticing it sooner. I asked to be put into contact with whomever investigated this crime. I was told I could not contact them nor would they contact me. I asked for the investigation report, and all I was provided was what I attached to this e-mail, which is clearly not a report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30106
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have tried to work with Truist Mortgage for the past 3 years to get current and apply for a modification or repayment plan. I believe they are treating me unfairly and they do not want to assist me with keeping my home and I have been going back-and-forth with him about the tax liens. They said the title has to be clear but the tax liens are from a payroll business debt not personally but that shouldnt matter but i wanted to apply for a repayment plan and/or modification. Im not trying to refinance the home and they keep saying that the title needs to be clear but looking at research and other mortgage companies they dont really worry about that because they already first on the title. But theyre already first on the title, but I understand Tax Lien supersede any debt on the property, but I also offered and turned in the paperwork for a subordination agreement for the tax liens and they would not proceed with any assistance. when it comes to that issue when trying to refinance or modification, I dont think theyre being that reasonable with me and I think they keep telling me no because they just do not want to provide me with mortgage assistance. And, they want to sell my property and get the money because there is equity in the property. I need to get some assistance for the mortgage an keep my home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 220XX
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Copied via email to Truist on XX/XX/XXXX Well when I first joined with BB & T when I first opened this loan everything was wonderful. The customer service was always on point every time I needed help with my mortgage I was accommodated. Before the merge I had experienced hardship during covid due to covid. Me and my family went without wages leaving me as a single mom to be behind on my mortgage. We attempted this repayment plan being insured that everything would be okay. We are also in the State of Florida where we have suffered natural disasters almost every year. I needed the repayment plan so that I could officially be caught up on my mortgage as I have been a client with this company for almost 10 years. When the merch happen with truest I was ready to start closing my repayment plan to go ahead and finalize all the paperwork so that I could start making payments and getting ahead. However I received my paperwork back incorrectly named and incorrectly addressed to the wrong people. As I have provided proof attached. This third or fourth time sending back paperwork most recently ended up coming in 2 days after it's due date. I understand that things have to happen in a timely manner however XXXX stated that I received my package on the 6th however it did not show up on my doorstep until the 23rd. I'm not quite sure how that happened but it was mixed with some other packages that I was waiting on as well. I filled out the paperwork and waited until I could get it notarized to send it in I also was in contact with customer service on the 22nd to let them know what was going on they insured that everything would be okay. I tried my best to get it back in a timely manner. However because my paperwork has been sent to me incorrectly so many times causing this situation to go out a duration of an additional year and a half I have been continuing to make payments and stay loyal customer of truist. But now I have been informed by customer service that because my paperwork was received two days after the due date which I was not aware of exactly what day that would be. Now my entire case is discarded including the paperwork that I sent with all of my confidential documentation so here is an official email attached. I have all the copies of incorrect paperwork from truist!. I have also request new paperwork in the event my paperwork is discarded..Please make sure that all the information is correct it should read the following.. let 's please not drag this out I'm really just trying to get passed this as I called to make payments today... please make sure the information is correct because I'm not trying to drag this out another year or so.. Information should be in as following.. XXXX XXXX XXXX A Single Woman XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX Owner occupied Yes I reside in my home And I am desperately trying to keep it but if Truist doesn't want my business I will refinance somewhere else. Copied from email sent to Truist on XX/XX/XXXX XXXX again. I called customer service on XX/XX/XXXX. The representative on the phone heard the situation described in this email feed. The representative also noted that I called to check the status of my paperwork and make 2 scheduled payments for XXXX and XXXX. She informed me about my case with my repayment plan with truist home preservation is being canceled over my paperwork coming 2 days after due date. She noted that I went through the previous conversation when I contacted customer service on the 22nd about not receiving my paperwork. She said I received on the 6th but I didn't receive it until the XXXX of XXXX. Then had to wait for the opportunity to get it notarized again with my notary. Then sent back the following week via ups drop box sight as soon as I could get it signed. She stated that she notated all of this information. The representative on XXXX said she would send an email to the department handling paperwork to see if they can consider my case because it's been dragged out long enough. The representative informed me she would contact me within 24-48 hours to give me an answer. I still have yet to hear back on if I have to AGAIN restart this plan paperwork with correct naming and addressing information and ownership. She told me I could not make anymore payments. I told her I just wanted to get passed all of this. I offered to call back just in case she the repeated her response to stating she would be in contact with me. There was a second call to home preservation made from myself on XXXX. This time the representative told me she didn't want to give me false hope because the department will automatically discard my paperwork the day after the due date.. ( even though I never was aware of a specific due date )... she then informed me that she will send another hardship packet to start all over again.. that it would also take 60 days to get processed.. ( due to the misstransfer on information being incorrectly documented by truist when arranged and finalized with bb & t prior. I sent paperwork originally then had to re do the entire process again because it " got lost in the merge '' i.e prior conversation with XXXX XXXX when I originally started to close my repayment plan period ) When I asked the previous representative on the XXXX of XXXX what the date was because I never received my paperwork though it showed received on the XXXX of XXXX. I however received it the next day along with XXXX other boxes of late orders of boxes from things I have been waiting on. I asked her when it was due no specific answer. I kept in contact and informed I would have it notarized the next week when I could get with my notary. She said " I know that home preservation has a time limit on those '' in addition she noted my situation... phone calls are all recorded.. She never told me a due date for the return of the " final draft '' of the XXXX or XXXX time corrected packet. I also stated I would send at the end of next week because I had to wait on my notary. I have been making payments over the phone for 2 years now during this confusing transition of bb & t and truist. I turned it in as soon as I could get to a ups as I work almost around the clock now thankful for my blessings. Please consider that I have been through the circumstances stated and now on my feet as I have been continuing to make payments. I have been through alot. The hardship started in XXXX during covid and I was sick for about a week missing work in XX/XX/XXXX, XX/XX/XXXX we were laid off from my previous employer for 8 weeks forcing to file unemployment and the State of Florida was so backed up that when I received it I was returning to work. I then somehow managed to get going to start catching up on my other bills like insurance and car payments and continued to make the mortgage payments. In XXXX XXXX I went through another divorce. Then my previous employer started garnishing wages in my commissions at work and taking pto money saved and forcing closing on all benefits. And I endured an extremely hostile environment during employment and was forced to work elsewhere for a while so I felt safe. I continued to make payments to mortgage on a $ 1200 monthly pay cut. When working conditions changed slightly safer 6 months later I returned to full time to my previous employer. I was only making about XXXX a week but I had to feed my family and provide clothes for my kids. I still managed to make payments to the mortgage. In XXXX my kids got sick. We all were covid positive. I missed work to take care of my children and myself. Until I was officially clear via testing. This caused me to become behind in my mortgage payments again. Bb & t offered prior to the merge that I can do a repayment plan until I could handle my payments again. I also had to catch up on lights and car payments and insurance and phone and gas and groceries and everything else etc. I agreed and they entered all the information on the phone with me. Then I requested to come off the repayment forbearance period and finalize the paperwork. I have been making steady payments as timely as possible and staying in contact with home preservation/loss prevention department XXXX Then during the merge my paperwork was somehow not located though it was delivered to bb & t / truist home preservation loss prevention department. Then when I had to start it over when I got the paperwork re sent it was not my correct name now was my marital status updated. This is funny because bb & t had already corrected the misinformation on the finalized paperwork returned and signed ( customer copy attached in feed ). Then customer service also stated while my paperwork was lost in transition because it was scanned in but not on my account... it took about 2 years for Truist to finally fix it to current legal information for mortgage note and agreement signing. Now because of it arriving 2 days late I have to go through allllll of that again according to customer service. Awaiting my new paperwork packet that was said to be sent. Afraid all my hard work was discarded for being 2 days late of a due date I had no information on. Please consider the paperwork that is to be finalized so that I, myself, my family, my career, my future, my life and my credit to move on. I am capable of making payments as I have managed to continue making during the hardship paperwork process via phone calls to customer service. I an just waiting to stay in the home my kids have had with me for over 10 years now. Please take the finalized paperwork. Please contact me on a status of my paperwork as promised by customer service. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Company has been throwing around my forbearance from covid since XXXX and has ongoing errors since XX/XX/XXXX I have a XXXX XXXX XXXX email feed and was kicked out of forbearance due to their errors and lack of customer service and legal document correction. they are trying to send me into foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32303
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: In full attempt retaliate my prior complaint against REGIONAL ACCEPTANCE CORPORATION I attempted to make my payment on XX/XX/XXXX ; my prior payment methods using bank account and debit cards have been blocked by RAC. I notified the ASSISTANT VP XXXX on XX/XX/XXXX ; immediately my account was listed as 30 days late on XX/XX/XXXX ; it was 1 day past the due date In the meantime I was sent an extension reqyfor another consumer, XXXX XXXX. I is very clear this company likely has an extension history of incompetence and retaliation. What are my rights to be financially compensated for retaliation for a previous complaint? What are the consumer rights to be protected against retaliation by a company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77449
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I bought a condo in XX/XX/2023. I was notified by XXXX XXXX XXXX that my first mortgage payment would be with them on XX/XX/2023. I set up the account with them. I received a notice of sale from XXXX XXXX XXXX that my mortgage was bought and the transfer date was XX/XX/2023. I made my first payment on XX/XX/2023 to XXXX XXXX based on the notice of sale effective date. The mortgage was bought by Truist and the prematurely set-up my loan on XX/XX/2023 before the mortgage was transferred and said that I owe them for the XX/XX/2023 payment. As of today, my mortgage was transferred as it is no longer on the XXXX account, but Truist is still arguing that I owe them for XXXX and have not applied my first payment. I also paid a {$100.00} additional principal balance with the XX/XX/2023 payment that has since not been applied and I'm not incurring additional interest by Truist. I have contact both XXXX and Truist several times. I have documentation of this and both parties are just blaming each other, but I can not get anyone to resolve this,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22042
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2023 I was sent an email telling me that my XXXX anti-virus protection was renewed for 3 years as per an agreement and that {$350.00} was debited from my checking account. I felt that {$350.00} was too much so I found a phone number to call them to cancel the transaction. I was told that the only way to get my money back was to do it online. I explained that I did not do banking online and was told that that would be the only way to get my money back. Of course, I wanted my money back, so I set my banking up on line while I was on the phone with them. Once my online banking was set up, I was told that I would have to enter the amount to be refunded. I entered XXXX, which somehow ended up being XXXX without the decimal point. The person freaked out on the phone and was flabbergasted and told me that I had just taken {$35000.00} from them. I explained that that was not my intent and I would gladly return the money. I was told that it could only be done through a wire transfer. I wanted them to have their money back so I got the information I needed from them and went to my Truist bank branch in XXXX and had the money wired to the beneficiary for which they gave me the information. I was also told to remain on the phone with them during the transaction which I did. This is one of the reasons that I do not feel that I was being protected by Truist bank. I would have hoped that being my bank for almost 30 years, they would have warned me about the possibility of this being a scam. While completing the wire transfer, it was never questioned about the possibility of this being a scam. Once the wire transfer was complete, I left and I spoke again on the phone with the person doing the scam. I was told by the scammer that since I was being so honest that they would clean by computer for free. I was asked to leave my computer on for the next XXXX hours. I was out of town on XX/XX/XXXX. On XX/XX/XXXX, I was contacted again by someone doing the scam regarding the cleaning of my computer. I truthfully do not remember what the conversation was, but it had me so frustrated with the process that I said I was going to go to my bank to see what was going on with my account. He tried tell me that the bank was going to freeze all my accounts if I did this and that I would not have any access to my account. Again, I was so frustrated with everything that I didn't care. I went to another branch of my bank in XXXX to explain what was going on. I spoke with the branch leader II Vice President, XXXX XXXX XXXX who does know me, and told him briefly what was going on. We sat down to looked up my account and he verified that there was an attempt to wire money, but it had been denied. He did tell me however that it looked like there was {$35000.00} transferred to my account. I told him that was not my money and that was why I did the wire to try to give the money back. I was told again that the wire transfer did not go through and it looked like I scammed the scammers and that everything was fine with my account. There was nothing else unusual. I also went back on XX/XX/XXXX and asked him to verify that there was nothing unusual going on with my accounts. I again was told that everything was fine and that I had an extra {$35000.00} in my account and that the wire did not go through. It was not until I didnt receive my bank statements in the mail as I usually would, that I went back to that same bank branch to have them printed out. XXXX XXXX XXXX did explain that since I opened my banking on-line that I was no longer receiving them in the mail like I had always done in the past. I asked him to print them out and sat down with him for about an hour to see if the money was still there. I was consistently told by XXXX that my money was still there and that it had just been moved around. I still was not seeing it and could tell that he was getting frustrated with me. After about an hour, I left to sit down with my statements and see what I could figure out. I concluded that the money he saw coming into my checking account was actually from other accounts that I have with Truist. This was verified when I sat down with another person, XXXX XXXX at the XXXX branch who went through my statements with me. At that time, I filed a fraud claim with the bank. Since then, I have been in touch with my broker and another member at the bank. I was then advised to file this police report and close all my current bank accounts and set up new ones, which I have completed. Since that time, I have received two letters in response to complaints that were made by branch members on my behalf. Both stating that my claims have been denied. One of the letters even said bases on the additional information you provided. I was never even contacted at that point to provided additional information. I have had no significant conversations with any branch members other than my investment broker, XXXX XXXX who works with Truist. On Friday, XX/XX/XXXX I received a phone call by someone from Truist. That was the first time since XXXX that someone other than a branch member team, or my broker had contacted me. That conversation was them telling me that they were sympathetic and there was nothing that they could do. I told him that I did not feel my bank had my best interests in mind during this entire scam, or fraud, and that they did nothing to protect me, whether it was when I was doing the wire, or checking about my account. I told them I was not going to let this go until I got my money back. I was told that they would report my complaint, yet again, to someone higher up in Truist.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 20121
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Approximately 90 days ago, I opened a personal checking account with Truist bank, using the promotional code XXXX. The promotion offered a {$400.00} bonus to customers who opened a new checking account and completed two direct deposits. I called Truist on XX/XX/23 to verify that the code was entered and that I would receive the bonus if I complied with the terms. A supervisor assured me that the promotion was applied to my account, and I had nothing to worry about. Based on this promotion and assurances, I maintained an account in compliance with the terms of the promotion. However, on XX/XX/23, I called Truist to find out the status of the account. The agent transferred me to a supervisor who informed me that the promotion was not applied to my account, and there was no way to get the promotion that was offered, despite me opening and maintaining an account in good faith. I believe that Truist 's failure to honor the promotion is a clear case of false advertising and is an unethical way for the bank to take advantage of its customers. I opened an account with the expectation of receiving a {$400.00} bonus, and Truist 's failure to honor the promotion is a breach of their agreement with me. I plan to escalate this matter to higher management within Truist and request a thorough investigation into the matter. I will also file a complaint with the Consumer Financial Protection Bureau ( CFPB ) to ensure that Truist is held accountable for its actions. Finally, I am considering closing my account with Truist and taking my business elsewhere if I feel that I can not trust the bank to honor its agreements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30350
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Improper use of your report
Subissue: Report provided to employer without your written authorization
Consumer Complaint: I am writing this letter in response to the information provided in my credit report. Pursuant to 15 USC 1681e ( b ), I am exercising my right to dispute the accuracy of the information contained in my credit report. I have reviewed my credit report and found that there are errors and inaccuracies that need to be corrected. Specifically, [ describe the errors or inaccuracies in detail, including the account name and number, and any other relevant information ]. I have attached copies of supporting documents that prove the inaccuracies in my credit report. According to 15 USC 1681i ( a ), the credit reporting agency has 30 days from the receipt of my dispute to investigate and correct any inaccurate information. I request that you investigate and correct the inaccurate information in my credit report as soon as possible. Furthermore, I also request that you provide me with a written report of the results of your investigation, as well as a copy of my updated credit report. If you need any additional information from me, please let me know. I would like to remind you that it is your legal obligation under 15 USC 1681e ( b ) to ensure that the information in my credit report is accurate and up to date. Failure to comply with these code compliance procedures may result in legal action. Thank you for your prompt attention to this matter. Sincerely, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21157
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-02
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Ref. Letter dated XX/XX/XXXX RE : Acct # XXXX To : Truist General Recovery and Credit Card Departments, and Consumer Financial Protection Bureau/complaint dept. I am responding to a letter, dated XX/XX/XXXX, from Truist Recovery Department, a copy is enclosed, in which {$1200.00} plus interest {$2.00} for Total Balance {$1200.00} from the above RE : acct. is demanded! Your attempt to collect on my account is erroneous, has damaged my credit standing and maybe considered illegal and possible criminal based on the following : 1. The account you listed above is and always has been secured credit card account # XXXX. 2. The secured credit card account was funded from my personal account held with this bank. 3. The account has never been in default, no balance is due and the personal money that your institution has seized, should have been returned and your actions could be considered theft. 4. The above account was opened on or about XX/XX/XXXX by XXXX XXXX at local branch office in XXXX XXXX with {$4000.00} from one of my personal accounts XXXX or XXXX, ( these accounts were closed on XX/XX/XXXX and transferred to new accounts opened at local branch XXXX ). 5. Due to unrelated circumstances, I filed for XXXX XXXX XXXX XXXX protection in the XXXX XXXX XXXX Florida on XX/XX/XXXX, specifically the above referenced account was not listed on the schedules to be discharged in bankruptcy! 6. The above account was closed on XX/XX/XXXX, XXXXby Truist bank! The assets in the account were mine until I filed bankruptcy. At which time this asset ( {$2700.00} ) became under the Federal Bankruptcy court control, until disposed of by court, were seized and never turned over to the court or returned to my account after the bankruptcy case was dismissed. 7. As a direct result of Truist actions, in which they told a credit bureau about a late payment, missed payment or other default on my account without any further explanation or validation of such claim. I have been damaged, credit slandered, lost money, and suffered emotional distress and harm I find it exceedingly unprofessional for a banking institution to take this action without proper notice, and factual content, even after the bank admitted that they would return my money. Instead, they now claim I am in default after I have tried for over 18 months of contacting various departments, ( credit card department, bankruptcy, charge off and recovery departments ) within your bank, and even local banking branches to no avail. After repeatedly leaving numerous voice messages on multiple dates, as no one ever answers the telephone nor will any representative return a call. Local branch officers refuse to even discuss anything and will not provide me with any documentation to substantiate an alleged default by myself at your banking institution. This account was closed on XX/XX/XXXX by the bankruptcy department of Truist bank, without any notification, and {$2700.00} of my personal assets was seized by the bank. After a discussion with my BB & T banker XXXX XXXX on XX/XX/XXXX, I was informed the next day that the truist bankruptcy department was responsible for the closure and seizure of my monetary asset. On or about XX/XX/XXXX I called and spoke with a representative from this department, who refused to provide her name. After a lengthy discussion, I was informed that the closing of my account was normal banking procedure and the balance of {$2700.00} would be returned to my account upon the closing of my bankruptcy case. From XX/XX/XXXX forward, no one from Truist bank has never written or sent me any monthly statement, balance notification, default notice, charge off notice or any other letter about this account until XX/XX/XXXX. In fact, the bank has taken extraordinary measures to prevent me from resolving the account and receive the balance owed to me. However, even after XX/XX/XXXX when my bankruptcy case was closed by administrative order and the bank was noticed by the bankruptcy court. Curtailed the banks actions, I most recently learned the charge off department charged off the account on or about XX/XX/XXXX and never refunded the balance to my account. Unfortunately, on XX/XX/XXXX I was in an XXXX XXXX XXXX XXXX on XX/XX/XXXX with over a year long recovery period. In addition, I was forced to move from XXXX to XXXX Florida in XX/XX/XXXX. Throughout the last two years I have attempted numerous times to resolve this issue through the local branch office and repeated phone calls to the charge off, and bankruptcy departments, and more recently to the recovery department at XXXX. To no avail, no Truist Bank department accepts or returns my calls or voice messages. Nor do they accept any responsibility for their actions. The bank transaction records clearly show the account was opened with monies from my personal account, and the Truist bankruptcy department seized and closed my secured credit account that was an my asset and under bankruptcy court protection. It is further evidence that the charged off department, was responsible for charging off the account without notice and refused to return the monies owed to me. To make matters worse, Truist Bank has now reported this account to the credit bureaus and my credit has been damaged because of their negligence. Subsequently, within 30 days of the date of this letter I am requesting the return of monies {$2700.00} to my account plus interest. If, after the 30 day time period, from the date of this letter no action is taken to refund my monies and restore my credit rating to satisfactory. I will proceed with further legal action, and will seek a full refund of earnest money, plus interest, costs, attorney fees, damages, and possible criminal charges. I have tried to resolve or at least have a meaningful discussion with a bank representative in good faith effort to resolve this issue but to no avail. The banks predatory attitude and actions warrant further action from consumer protection agencies and if necessary the judicial system. Thank you for your time and consideration. Respectfully, Mark Secured Credit Card Account holder
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33026
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-02
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I went to XXXX XXXX XXXX with a cash to buy my car. I didnt finance with them only to see an inquiry on my account when I get home. On XX/XX/2023 I saw this 5 credit inquiries on my account. Am not aware of this credit inquiry because I didnt approve it. I didnt give them any consent to pull my credit. Have try to contact all of them, I even contact XXXX. All they told me is not to worry that the inquiry we disappear in one year. They didnt give me a reason why they pull my credit. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A