Date Received: 2015-04-28
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: XXXX, via a debt from XXXX, BOTH with horrendous track records and even federal suits for their practices, have falsifed phone records and dates related to a " supposed debt '' and now are either unreachable, not willing to provide any records or proof, and are extending the date of the supposed debt to keep it on my credit report in order to maintain leverage. I spoke with our cable/tv/internet provider, XXXX XXXX, and they verified that from XXXX XXXX - XXXX, we had our services through them. On our credit report, it shows XXXX, via their company Transworld Sys Inc, claims a debt of {$310.00} owed for XXXX service. Again, we cancelled this service in XXXX, as proven by XXXX 's records and other evidence. After not in any way being able to get through to anyone at Transworld for hours, being sent to dead end numbers, etc, I called XXXX XXXX. They also refused to produce any proof, even if I was willing to pay the debt, because it was sent to collections, although apparently XXXX after we stopped paying. They had changed the dates from XXXX to XXXX, and said my wife called in to say " we couldnt afford the service '', made a payment for what was owed, but then, becuase they say " she didnt discontinue the service '' ( which is a lie, because she ordered XXXX, and the entire incident was XXXX not XXXX ), they kept billing. Even now, they say if I give them {$410.00}, even though they can and will provide no proof ( and I can so they will not ) they will only " discontinue the service '', now XXXX years after we did cancel it, even XXXX years after they said we last called and paid. But they can not remove it or mark it paid becuase I would have to do that with XXXX Transworld XXXX who I can not get anyone to even discus taking payment for this fraudulent bill. Then, Transworld, did a {$310.00} " write off '' in XXXX XXXX, making it look like a new debt and resetting the seven yr period, almost a XXXX after I last had this service. NEITHER company will provide any proof, address the credit issue even if I pay this fraudulent bill, that all it would take it XXXX of them changing the notes and date in their private records, and then Transworld making a " Credit Action '' in XXXX, right in line with their deviant and criminal corporate history that has landed them in hot water with the FTC previously, and in court- and losing the case. I am disgusted. Even I WANTED to pay for this pile of lies, I have no counter-party, no bill ( because I live in another state ), no one who will provide any record, no one who will agree to mark it paid if I were to pay for this fraudulent bill ... nothing. BOTH companies should be fined for their illegal activities and my credit report made right unless something besides the provably wrong " records and notes '' in their internal systems, not to mention them intentionally not disconnecting the service when we asked it be in XXXX of XXXX, ALL designed to produce this outcome in which the consumer has no way to defend themselves ( it has been a XXXX ) and no recourse whatsoever. No one will even send a bill. They dont even know my address. These people should all be jailed. Please live up to your name and " Protect the consumer '' from these predatory and illegal actions, as these companies operate with such impunity and arrogance knowing there is nothing that can be done t stop them
Company Response:
State: TX
Zip: 787XX
Submitted Via: Web
Date Sent: 2015-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-27
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: 8 years ago I rented a house in XXXX as I married a woman from the XXXX and waiting for her to come here with her XXXX kids. So for entertainment, I signed up with XXXX XXXX. I signed a form for items that I wanted with XXXX, They did not fulfill the contact and would not. So after a week, I told them I no longer want XXXX and had them come out an uninstall XXXX. I paid for the whole month, though I only had it for one week. After about 8-10 months, they started sending me bills and calling me. I told them several times that the contract was cancelled and they got paid for XXXX extra weeks that I did not use XXXX. This went on for three years. 5 years ago, I got a call from my bank and asked me if I had authorized XXXX to take {$750.00} from my account. I told them know, that I knew nothing about it. I filled out some forms from the bank, had to cancel my debit/credit cards and get new cards. The bank got my money back from them. I just ca n't believe they can go into anyone 's bank account and steal money. It is amazing that the XXXX government allows them to do this. Very dangerous as many people have let them draw money to pay their bills. So now my money goes to a collect agency XXXX and they start harassing me. It also goes on my credit report. We live in a small town in XXXX and want to move XXXX miles XXXX of where we live now into a bigger town. It took us a month to get a house because as soon as a house hits XXXX, they are gone within a day or XXXX. We found XXXX, XXXX day after it went on the market. But because of XXXX we were told we had to pay them before we could get the house. Even though I do n't owe them money, I went ahead and paid it. Even though I paid it by credit card, that does not assure us of getting the house. They said it would take XXXX days for the card to go through. Then XXXX will send me an email that it was paid. The property management people said that they will consider it once they get the confirmation letter faxed to them that it was paid. So because of Money I do not owe, because of XXXX and XXXX We may have lost a house that we so need and want. Plus it will stay on my credit report for a year after I paythe money. How can this happen?
Company Response:
State: CO
Zip: 810XX
Submitted Via: Web
Date Sent: 2015-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-26
Issue: Can't repay my loan
Subissue: Can't get flexible payment options
Consumer Complaint: I attended XXXX XXXX University. I thought I only borrowed federal loans for school, however, it looks like I borrowed a private school loan for 15,000 at 11 %. I began paying it because I started receiving the bill at my mothers house. Then I was going through a child support issue and I could not pay the bill. I asked to file for a forbearance and they said I could but a few days later the loan went into default. I called AES and they said the agent should have told me I needed to complete the form immediately. I tried calling the collection agency to create a payment plan and they refused. XXXX XXXX threatened to take my Mother 's house and her retirement. I called AES to have them release the contract and they could not find it. They had my birthday as XXXX when its in XXXX. Now I 'm thinking this might not be my loan. My XXXX XXXX loans were completed with federal loans. So now I 'm clueless because XXXX XXXX XXXX wants 23,000 dollars paid in full. I am a XXXX and do n't have that kind of money.
Company Response:
State: MD
Zip: 21207
Submitted Via: Web
Date Sent: 2015-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-24
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: This is a copy of the voice transcript of a message from Trans world Systems. They think I have a debt. " company (? ). This is an attempt to collect a debt and any information obtained will be used for that purpose. Please return the call to XXXX XXXX-either (? ) at XXXX. Again that 's XXXX had either (? ) at XXXX. Thank you. Trans world systems Incorporated is a debt collection company. This is an attempt to collect a debt and any information obtained will be used for that purpose. When calling please refer to your ID code XXXX. Thank you. ''
Company Response:
State: WA
Zip: 98338
Submitted Via: Web
Date Sent: 2015-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-24
Issue: Disclosure verification of debt
Subissue: Right to dispute notice not received
Consumer Complaint: I noticed XXXX items on my credit that I did n't recognize that were listed by XXXX so I got their # and called them, the girl said they were tolls from XXXX..I live in XXXX ... I told her I just wanted them gone and agreed to pay XXXX to do so, the girl refused to send me an email or letter spelling out that they would settle account for that amount. She said they do n't have " the legal dept '' to do that ...???? I just wanted proof they would close these accounts for that amount as they said they would. I asked for her supervisor and a validation of debt because I did n't remember being in illinois then, and she gave the XXXX thing and said hold on, the supervisor came on who said first thing that she was busy and what did I want???? Seriously?? She also refused to send a letter or email and told me I had til XXXX their time or the price would go up, and HUNG UP ON ME! almost three weeks later, I get a letter from Trans World Systems saying that they now have my debt, and I need to call THEM. I called Trans world, and the girl said they ARE nco???? I nicely explained what happened before and that I was willing to close out the account even tho I was n't sure it was mine, I just wanted some proof before I gave them my credit card that they would indeed close the account out for that amount, the girl got snippy with me and again refused, take it or leave it, oh, and ya, now its {$430.00}!!!!! Who are these shady people and why are they switching my account to different but same companies???
Company Response:
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2015-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-21
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: on XXXX XXXX 2014 i maid a contract with XXXX company for lawn service and we agree to cancel contract any time with no penalty for cancellation ( iam sending you copy of contract ) for my house thy promise my in XXXX to XXXX mounts everything will be green. After XXXX mounts my lawn was getting ugly and worstI called to company and spoke with XXXX to cancel contract he told me give us XXXX more chance and i will com to your house personally see WATS going on he never came and thy continue charge and take money from my credit card on i called again and cancel my contract and i told them i am not happy with service and i do n't want to your workers com to my property no one deed not came for service after XXXX and thy continue charging my credit cardI called my credit card company and stop the payments and dispute the charges credit company send them request and no answer from them and refund my money XXXX for the XXXX time services witch i never receivedAfter that thy start abusing me with tel calls and letters and some collection agencies {$180.00}
Company Response:
State: CA
Zip: 91501
Submitted Via: Web
Date Sent: 2015-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-04-21
Issue: Disclosure verification of debt
Subissue: Not disclosed as an attempt to collect
Consumer Complaint: I have received multiple letters from XXXX Inc. attempting to collect a medical debt from me. The phone number they provide on their letters goes to an automatic voice message stating that all representatives are busy and to leave my personal information. I have left a handful of voice messages with my name and contact information ; however I have not XXXX received a phone call back. This process has been ongoing for well over a month now and I can only imagine how much worse my credit score is being affected by this process. I am looking to pay my debt ; however can not reach anybody via phone and the website they provide also does not allow me to log in. I promptly get logged out to due an " error '' each time I attempt to log in. This is getting extremely frustrating and has caused me to file a complaint.
Company Response:
State: NJ
Zip: 07731
Submitted Via: Web
Date Sent: 2015-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-21
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: Have requested multiple times for detailed invoices reflecting the charges owed - have not received anything. Contacting the office via their XXXX # regularly puts you in a voice mail loop. I 'm considering this fraud at this point.
Company Response:
State: MD
Zip: 21037
Submitted Via: Web
Date Sent: 2015-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-20
Issue: Dealing with my lender or servicer
Subissue: Need information about my balance/terms
Consumer Complaint: I had a hard paying my private student loan. Now a law firm is suing me. I hired a lawyer to help me. He has been trying to contact the firm to negotiate but they are not responding. Today I received a new summons about the same loan from another firm. I would like to settle this loan and stop wasting money on the lawyer when that money could be going towards the loan.
Company Response:
State: CT
Zip: 06109
Submitted Via: Web
Date Sent: 2015-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-20
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: In XX/XX/2007, I bought a new house and contacted XXXX Security to install a security system. According to city ordinances in XXXX, NC, any new alarm system installed in a home is to be registered with the XXXX XXXX Police Department. XXXX subcontracted the job to a third party installer who never registered the system with the Police Department or notified me to do so. The house was robbed shortly thereafter and since the system was not registered, the police were never notified. I filed a complaint with XXXX Security for breach of contract and terminated my contract since they never fulfilled their duties under the agreement. Almost XXXX years later, XXXX has chosen to levy a fee of {$390.00} and turn the account over to a collection agency, Transworld Systems Inc., of XXXX XXXX XXXX, XXXX, PA, XXXX. This collection agency chose to contact me now, while I 'm in the process of obtaining a loan to buy a new house as a means of exerting pressure and collecting what is a fraudulent debt. I ask for the Consumer Financial Protection Bureau 's assistance with this matter so that I can preserve my good name and credit history. The account number being used by the collection agency is XXXX. Thank you sincerely for your assistance with this matter.
Company Response:
State: NC
Zip: 28214
Submitted Via: Web
Date Sent: 2015-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No