Date Received: 2018-01-21
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: On XX/XX/XXXX i was served bank garnishment papers on collecting a XXXX balance on a private student loan. Back in XX/XX/XXXX and XX/XX/XXXX I reached out to my credit report bureau and was told they couldn't locate the debt or find any contact information for the original lender. I then found an artical that XXXX XXXX XXXX XXXX trust was being sued and while under investigation they aren't legally allowed to collect on any of the accounts due to lack of records. I was told by the credit bureau XXXX that it would be removed and was after they completed there investigation.
Company Response:
State: MI
Zip: 488XX
Submitted Via: Web
Date Sent: 2018-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-19
Issue: Took or threatened to take negative or legal action
Subissue: Sued you without properly notifying you of lawsuit
Consumer Complaint: Exchange Collections Department claims that Transworld Systems Inc has a debt in which it was stated that I owed over {$9000.00}. That is totally impossible. Today I received a statement and the company was unable to pull up an account in my name or by the account number I provided. Something is going on that is not legal. I pay $ XXXXmonth as agreed when I found out about this, but this statement also states, If your debt is submitted to the TOP by either XXXX or the US Treasury ... then you may not receive another notice after this one before funds due you from the federal government are offset under TOP. I called these agencies today to inquire about this since I am making payments as I agreed that I would. I do not have anything to offset from the government, plus the balance changed by over {$6000.00} since I spoke to Transworld. Yet they are unable to find an account in my name. XXXX is the last person I spoke to. I dont know who this company is or what kind of scam they are pulling, but this is unacceptable.
Company Response:
State: MS
Zip: 39564
Submitted Via: Web
Date Sent: 2018-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-19
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XX/XX/XXXX - Received a confirmation email that XXXX XXXX XXXX received my payment of $XXXX via my XXXX account (that I did authorize) for 1 T-shirt and 1 lapel pin. Contact info for XXXX XXXX XXXX (XXXX XXXX), XXXX XXXX XXXX XXXX XXXX XXXX WA XXXX. Phone: XXXX The confirmation email is pasted below: From: XXXX XXXX XXXX To: ME (I've taken out my email address for privacy) Sent: Wednesday, XX/XX/XXXXXXXX XXXX Subject: Thank you for your order! Order No. XXXX Thank you for your purchase! $XXXX XXXXl Billing Information XXXX Order Summary ITEM DESC QUANTITY TOTAL XXXX Lapel Pin (RARE) [Original - No Longer Produced] 2nd Version (XX/XX/XXXX 1 XXXX XXXX T-Shirt (Black) Available in S-XXL Also Available in OD, Tan, White, Grey 1 $XXXX Subtotal $XXXX Shipping - USPS PRIORITY FLAT RATE $XXXX Tax $XXXX TOTAL $XXXX Notes XXXX T-Shirt needs to be XL with Small front logo and Large Back logo as pictured. This email was sent to you by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX WA XXXX XXXX | XXXX 1XX/XX/XXXX- I contacted XXXX XXXX (of XXXX XXXX XXXX) via email to inquire about the whereabouts of my purchase. I also indicated that I would contact XXXX Resolution services for a refund if I received no response. XX/XX/XXXX - XXXX responded via email), " It takes 7 to 14 days to process an order and shirts have a 3 to 6 week lead time. How dare you threaten me? Please contact XXXX. I'll have your account sent to collections, report you to all three credit bureaus and sue you for breach of contract. Try me." NOTE: This was the only response I will ever receive from XXXX XXXX. XX/XX/XXXX- Between these dates I may 7 more email contacts with XXXX XXXX to inquire about items I paid for over 5 weeks, and eventually just requesting a full refund - to no avail. XX/XX/XXXXXX/XX/XXXX- I contacted XXXX Resolution services to request a refund. XX/XX/XXXX - Shortly after contacting XXXX, I received an email from USPS that a Shipping Label was created by XXXX XXXX XXXX. XX/XX/XXXX - I "XXXX" XXXX XXXX XXXX and discovered many people that have been threatened by him, like myself, and received letters from collection agencies regarding XXXX XXXX XXXX for items that had already been paid for. XX/XX/XXXX - I received the products I purchased from XXXX XXXX XXXX. Even though the T-shirt was not the size I ordered, especially after reading the scams of XXXX XXXX XXXX, I decided to just leave matters alone and move on. XX/XX/XXXX - I received a letter from a collection agency, Transworld Systems Inc., XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX (Phone: XXXX) stating I owed Creditor: XXXX XXXX XXXX $XXXX USD. My reference number on their file is: XXXX. 1XX/XX/XXXX - I contacted Transworld (I poke with Agent ID XXXX), explained the scam, and was told that this account was "On Hold" as they were waiting for more information from XXXX XXXX XXXX. I asked if XXXX XXXX XXXX had a time limit to provide information before disregarding this particular collection, and I was told there was no time limit. I informed them that I was given a 30 day time limit to respond and why does XXXX XXXX XXXX have no time limit. Again, the agent repeated XXXX XXXX XXXX has no time limit. In my opinion, XXXX XXXX XXXX can keep my collection on hold as long as desired, based on Transworld's response, and keep me in a state of concern indefinitely. XX/XX/XXXX - I contacted the Consumer Protection Agency regarding this complaint and was directed to file a complaint against Transworld Systems Inc. on this Consumer Protection Agency web page, and to contact the Federal Trade Commission regarding XXXX XXXX scam operation. It is important to note that XXXX XXXX XXXX has a very long "Terms of Service Agreement" disclaimer on it's website. This agreement stipulates a few of the following and my communication inquiries (NOTES) to XXXX XXXX: 1)" If an issue does arise, we are more than willing to work with our customers on correcting any such issues to the extent of considering a refund on a case by case basis." Additionally, "We offer a 100% Customer Satisfaction Guarantee...All of your purchases are protected by XXXX Buyer Protection Program." NOTE: XXXX XXXX XXXX XXXX XXXX (XXXX) in fact did not uphold the Terms of Service contract himself by NOT applying this so-called "willingness" to communicate with your customer, or consider my particular case to be a "case by case" refund consideration. XXXX failed to update me on my paid for merchandise or offer me a refund in full seems to indicate XXXX XXXX was doing nothing more than trying to frustrate me in a vindictive manner. I mentioned to XXXX on numerous emails that I am a completely unsatisfied Customer, and the fact that XXXX does not truly apply the "100% Customer Satisfaction Guarantee." XXXX website claims have been proven to be false based on it's failure to professionally respond to my own customer inquiries and concerns. 2) " Failure by a customer or buyer to first communicate an issue with XXXX, and the act of filing premature or fraudulent disputes or chargebacks is bank fraud." NOTE: I have repeatedly communicated my concerns on my PAID FOR merchandise - with NO RESPONSE from XXXX, and even requested a total REFUND - with NO RESPONSE. XXXX in no way honored it's own Terms of Service Agreement with me the Customer. 3) "As a general policy refunds WILL NOT be issued for unreasonable expectations, or extended shipping times, or delays due to international shipping periods." NOTE: Per your XXXX website, the following is posted, "Up to 47 dozen shirts an hour. Quick turn around...priority shipping standard on most domestic orders." "Up to 47 Dozen Shirts an hour?" Really? Where is the 1 and only T-shirt I ordered almost 6 WEEKS AGO? I also paid you for Priority Shipping on a Domestic Order! After 6 weeks without my paid for merchandise, surely that is not even considered "Priority" shipping. Your website again makes claims that are not supported at all! 4) "...disputes are a Breach of Contract, as you, the consumer, have a responsibility to contact XXXX, and inform us if there is an issue with an order or whether an order failed to arrive." NOTE: I have complied fully with your Terms of Service by repeatedly contacting you via email with my Customer issues, yet you have failed to answer my multiple inquiries and my multiple requests for a TOTAL REFUND due to my complete dissatisfaction regarding your TOTAL FAILURE to respond to any of my purchased customer issues with you. Unbelievably you also specify that "...Disputes are a Breach of Contract'? Oh, really? Seems like you and XXXX have no intention to hear any disputes from your customers. Of course your failure to respond in kind to any of my customer inquiries validates your lack of real intentions towards any of your customer concerns and exercising Best Business practices. The Disclaimer details of "XXXX XXXX XXXX (XXXX)", as referenced above, can be found posted on the webpage internet link: XXXXXXXX. The following are the actual posted XXXX Terms of Service Agreement Disclaimers, including other posted claims regarding customer satisfaction guarantees: Web Hosting by XXXX XXXX XXXX and XXXX XXXX XXXX XXXX (c) XX/XX/XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX are Not-For-Profit Corporations. All proceeds from all sales of all items and merchandise offered go to benefit the Not-For-Profit efforts of XXXX XXXX XXXX XXXX and 40 other veteran and law enforcement organizations in four countries. XXXX XXXX XXXX XXXX is a XXXX XXXX XXXX whose efforts are focused on helping the families of our XXXX XXXX. AS A CUSTOMER, YOU ARE RESPONSIBLE FOR KNOWING THE TERMS AND CONDITIONS TO WHICH YOU ARE AGREEING TO BY COMPLETING AN ORDER OR PURCHASE ON XXXX. PLEASE BE AWARE THAT THE TERMS AND CONDITIONS YOU ARE AGREEING TO BY COMPLETING AN ORDER OR PURCHASE ON XXXX ARE LEGALLY BINDING. TERMS OF SERVICE AGREEMENT As a general policy we do not offer refunds, but we understand that at times issues may arise. If an issue does arise, we are more than willing to work with our customers on correcting any such issues to the extent of considering a refund on a case by case basis. Our items are customized to fit, and if it is a size or fit issue we will work with you to correct it. If necessary, we will honor a refund on a returned item. Exchanges are also available and our preferred method of rectifying an issue. We will do our best to work with our customers on matters that require returns or exchanges. We gladly accept exchanges or returns of unwashed, unworn or defective merchandise within 30 days of receiving your purchase. As a general policy refunds WILL NOT be issued for unreasonable expectations, or extended shipping times, or delays due to international shipping periods. These are handmade items and when there is an increase in orders there is an increase in production time. Chargebacks and disputes are both in direct violation of XXXX Terms of Service. Customers and Buyers have a responsibility to read all of the information provided on the website, information pertaining to lead times and processing time frames and contact information. Failure by a customer or buyer to first communicate an issue with XXXX, and the act of filing premature or fraudulent disputes or chargebacks is bank fraud. When a customer wantonly files a premature or fraudulent chargeback or dispute, XXXX reserves the right to pursue compensation in full through legal action, including small claims court and collection efforts by a third party collection agency, which does report the debt to all three credit bureaus. Premature and fraudulent chargebacks and disputes will incur an automatic $XXXX fee in addition to any fees charged by the original payment processor and the collection agency. In addition to this, any legal action involving a small claims court will automatically incur a XXXX additional charge. Chargebacks and disputes are a Breach of Contract, as you, the consumer, have a responsibility to contact XXXX, and inform us if there is an issue with an order or whether an order failed to arrive. Placing the blame for mail loss or mail theft on XXXX is simply the incorrect way of handling a situation, as we deal with mail loss and mail theft on a daily basis. Falsely or fraudulently initiating an illegal chargeback or an illegal dispute is a direct violation of XXXX Terms of Service and a Breach of Contract. You will be sued for the amount of your purchase, and you will be reported to all three credit bureaus and you will be submitted to collections for the entirety of your bill, including a 50% surcharge and $XXXX in fees along with any additional fees or costs associated with any collection effort. Additionally, on the XXXX website, it clearly indicates the following: 1) FOR ANY QUESTIONS OR CONCERNS OR SPECIAL ORDERS PLEASE CONTACT US AT XXXX OR UTILIZE OUR CONTACT FORM AVAILABLE AT OUR "CONTACT US" PAGE. 2) We offer a 100% Customer Satisfaction Guarantee. If you are not satisfied with an item you purchase from us we will gladly exchange it for you. All of your purchases are protected by XXXX Buyer Protection Program. 3) UP TO 47 DOZEN SHIRTS AN HOUR. QUICK TURN AROUND. AS LOW AS $XXXX PER SHIRT. MADE IN THE U.S.A. 4) PRIORITY SHIPPING STANDARD ON MOST DOMESTIC ORDERS! 5) 7 TO 14 DAY PROCESSING PERIOD ON ALL ORDERS PROCESSING DOES NOT INCLUDE PRODUCTION TIME FRAMES Lastly, Transworld Systems Inc, is supporting the XXXX scam by supporting a creditor that has a record of scam complaints. The following sites have listed many consumer complaints against XXXX: XXXX:XXXX XXXX
Company Response:
State: TX
Zip: 784XX
Submitted Via: Web
Date Sent: 2018-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-19
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Transworld Systems Inc XXXX XXXX XXXX XXXX, DE XXXX Consumer Hotline : XXXX Consumer Hotline Fax : ( XXXX ) XXXX Has been repeatedly calling me from the following numbers : ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX I do not have any delinquent debt, they have my phone number confused with someone with similar name.
Company Response:
State: MO
Zip: 63901
Submitted Via: Web
Date Sent: 2018-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-19
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Written Dispute was sent certified mail and receipt with the Transworld and XXXX XXXX XXXX on XX/XX/XXXX. Dispute was filed with XXXX, XXXX and XXXX. A direct dispute with the Credit Agency was filed on XX/XX/XXXX as a follow-up when no validation of the amount owed was provided. Verified that the dispute is still open with the Credit Bureaus. Called Transworld ( XXXX ) on XX/XX/XXXX and verified that they indeed received the disputed on XX/XX/XXXX and was awaiting XXXX XXXX to give them more information to validate the account, however continued to report the debt as derogatory against FCRA regulations on XX/XX/XXXX and XX/XX/XXXX and then again on XX/XX/XXXX and XX/XX/XXXX. Demanded that they remove the debt from my credit report immediately and the response that was given was they are trying to validate the account even past the 30-day timeframe from the initial dispute received on XX/XX/XXXX
Company Response:
State: FL
Zip: 33594
Submitted Via: Web
Date Sent: 2018-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-18
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Transworld Systems is acting as a collection agency for the State of Wisconsin to collect state income tax from me for a seven-year period for a total of {$12000.00}. The only sale I have made to a company in Wisconsin is one for {$3400.00} in XXXX. ( See the attached invoice. ) I have no sales presence, resellers, stocking sellers or any company activity located in the State of Wisconsin. All my sales are internet sales. I have never been to Wisconsin. I have patiently explained all of this in detail to the State of Wisconsin and Transworld Systems, but keep getting auto-replies. I pay state income tax in the state of Idaho where my home-based business ( XXXX XXXX ) is located. I owe nothing to the state of Wisconsin or Transworld Systems. Transworld 's latest letter was XXXX/XXXX/XXXX.
Company Response:
State: ID
Zip: 838XX
Submitted Via: Web
Date Sent: 2018-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-18
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: My credit report has a collection account showing a {$5.00} balance from a water company. The water company says nothing is owed and it was paid a year ago. The collection company says the debt is owed and wo n't remove it from my report with the bureaus until an investigation can be completed. I 'm trying to purchase a home currently and this issue could cost me thousands of dollars in fees and a higher interest rate on the mortgage.
Company Response:
State: NV
Zip: 89044
Submitted Via: Web
Date Sent: 2018-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-18
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: I have been called 2 - 4 times daily, including weekends by Transworld Systems since XXXX XXXX. They refuse to talk to me unless I confirm my information is correct. I told them, you called me, I do not know who you are and refuse to give you any information. They immediately become aggressive, and tell me they will not remove my phone number without first confirming my information and that if I want anything from them then I have to confirm my information. They refuse to remove my phone number or send me correspondence through writing unless I confirm my information and I refuse! They leave and empty voicemail, which fills my voicemail box before the end of the week. I can not delete them quick enough and have missed numerous important calls because my voicemail box is full from there blank messages. They continue calling from different numbers starting with XXXX. Several have claimed to have already contacted me via writing, I have no idea what they are calling for as they refuse to tell me unless again I confirm my information. If they have contacted me via writing, then they know my information and do not need me to confirm it. I believe this an attempt to collect a debt from XXXX XXXX XXXX XXXX XXXX, whom has already told me that I have no debt.
Company Response:
State: TX
Zip: 77479
Submitted Via: Web
Date Sent: 2018-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-18
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: On Tuesday XX/XX/XXXX I received the first phone message from Trans World Systems Inc., ( these are calls to my home number, that I do not answer, allowing calls to go to voicemail. ). The message was from XXXX XXXX at XXXX. I returned the call, XXXX XXXX was not available, they asked for my phone number and was told that I do not have an account with them. They must have dialed the wrong number. After receiving a call on XX/XX/XXXX I spoke with XXXX XXXX XXXX explaining that this is not my debt, please do not call again. I was told that my number would be removed. On Wednesday XX/XX/XXXX. I was called twice at XXXX XXXX and XXXX. I returned the call, explained previous conversations, and was told they were calling for a XXXX XXXX. I again said that there was no XXXX XXXX living here and to please remove my number. This same conversation was repeated again on Thursday XX/XX/XXXX.at XXXX XXXX, Saturday XX/XX/XXXX. at XXXX XXXX., Sunday XX/XX/XXXX. at XXXX XXXX., Monday XX/XX/XXXX.at XXXX XXXX. On Monday XX/XX/XXXX at XXXX XXXX.I again asked to have my number removed from their calling list. I was then given the names of two other people on their call list. I repeated to please remove my number and also asked for an alternate number to call if I received more calls.I then called XXXX at XXXX XXXX. and was assured that my number would be removed and I would not receive any more calls after 24 hours. Tuesday XX/XX/XXXX I received a message to call them giving me a ID code number of XXXX.Again calling on Wednesday XX/XX/XXXX. at XXXX XXXX. and this morning at about XXXX XXXX, I just deleted the message without bothering to return the call. At XXXX XXXX.I received another message .Every time that I call them and ask to speak to XXXX XXXX XXXX which is who I am supposed to talk to, they say he is unavailable. I explain that perhaps XXXX XXXX is not getting the message that he needs to stop calling me. I am not returning their calls, it is pointless to keep going through the same song and dance on a daily, sometimes several times daily with them. This is total harassment considering that we have had this same conversation so many times and have repeatedly requested they remove my number and stop calling me. Trans World Systems Inc. XXXX. XXXX XXXX XXXX DE XXXX XXXX.
Company Response:
State: SC
Zip: 29455
Submitted Via: Web
Date Sent: 2018-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-18
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: In XX/XX/XXXX Federal Direct Consolidation Loan in the amount of {$25000.00}. In XX/XX/XXXX FAFSA stated that the balance on the Direct Consolidation loan was {$35000.00}. In XX/XX/XXXXI was given a forbearance by XXXX XXXX XXXX, and she forgot to file the paperwork for that, which sent my loan into default. She had me wright a letter stating that there was financial hardship because they ceased my income tax because XXXX did not file the paperwork. I wrote that letter based on a conversation with XXXX XX/XX/XXXX, and also a follow up conversations with XXXX on XX/XX/XXXX. Per conversation with XXXX onXX/XX/XXXXat XXXX that would have been MT Time, she stated that the tax seizure would be returned, and the forbearance would go into effect. She did not do that, and she was fired. In XX/XX/XXXXI received a letter from FAFSA in response to my request for hearing, and my objections to collection of a defaulted student loan. They stated that their decision was that there was nothing that they could do. The wage garnishment has continued, and the seizure of taxes since XX/XX/XXXX. In XX/XX/XXXX I sent a letter to President Barack Obama with my objection to the defaulted student loans, and the hardship it was causing my family. FAFSA gave me a phone number to call, at XXXX XXXX. In XX/XX/XXXX I called XXXX XXXX, I spoke with XXXX XXXX. Her number was XXXX, and then in XX/XX/XXXX I spoke to XXXX XXXX, and that was XXXX manager, and then she referred me to XXXX XXXX, and he was XXXX manager, and his phone number was XXXX, and on that phone conversation XXXX stated that for my student loans had consolidated, and that the total amount borrowed, including interest was {$58000.00}. He stated that I had paid to date the amount of {$40000.00}, and that the current balance was {$48000.00}, and they offered to settle the student loan at {$35000.00}, which meant that I would have paid {$75000.00}, on a loan that I only borrowed on {$58000.00}. When I asked XXXX why there was such large difference between what I owed, including principal and interest he stated that federal regulations did not stipulate what collection agencies could impose as penalties for their collection agency fees. When I tried to contact them this week, I received a recorded message at Transworld Systems stating that due to the temporary restraining order by Judge XXXX they could no longer service my loan. I called FAFSA, and spoke to XXXX, and she stated that Transworld Systems had not updated my account since XXXX. So although they were collecting money it did not get applied to my account. In garnishments alone since the time I spoke to XXXX XXXX in XX/XX/XXXX, I have paid an additional {$30000.00} that is well over the amount of the original loan plus interest. I spoke to the Federal Clerk at the Federal Claims Office, and he gave me the phone number for XXXX XXXX at the Department of Ed. XXXX XXXX stated that his number should not have been given out since he is not part of the case on XX/XX/XXXX. He gave me the number to XXXX XXXX, and her phone number is XXXX, and her voicemail box is full. I called back to the Federal Court of Claims, and spoke to the clerk again. He pulled up the internal email with direction regarding Judge XXXX decision to uphold the restraining order, and to halt the collection of defaulted student loans that had already been issuedXX/XX/XXXX. The clerk stated the email regarding contacting XXXX XXXX was correct, and he also provided names of attorneys that would be helpful, and then I called you.
Company Response:
State: MO
Zip: 658XX
Submitted Via: Web
Date Sent: 2018-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A