Date Received: 2018-10-04
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: XXXX XXXX XXXX ( a unlicensed debt collection agency ) on behalf of Transworld Systems and XXXX XXXX XXXX XXXX XXXX filed several lawsuits that resulted in default judgements between XXXX-XXXX and one lawsuit in XXXX/XXXX where I was provided with incomplete information showing ownership and chain of custody. This deceptive information included an affidavit stating that XXXX owned the loan in question along with a promissory note and other documents. I have never been given the requested chain of custody/assignment that shows XXXX owns the loans in question per y numerous requests. I have filed unsuccessfully motions to set aside these default judgments. I have since been garnished of both my state income refunds and paychecks. I have received debt collection letters dated XX/XX/XXXX & XX/XX/XXXX from Transworld Systems and XX/XX/XXXX from XXXX XXXX XXXX XXXX regarding these loans. XXXX is a servicer who is reporting these loans on my credit report as of date that included incorrect information. XXXX stated in a prior complaint filed with CFPB that they only have information from when they obtained these loans in question in the years XXXX-XXXX, however, upon calling XXXX they were the servicer on all loans upon date of origination on all loans in question. XXXX is reporting on my credit report to contact current furnisher, without knowing who truly own these loans its impossible to do so.
Company Response:
State: MI
Zip: 48228
Submitted Via: Web
Date Sent: 2018-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been in active repayment via autopay ( ACH ) with my Health Professional Student Loan ( HPSL ) from XXXX University and serviced by XXXX since XXXX. On XX/XX/XXXX, XXXX took over XXXX as the loan servicer and continued to withdraw funds from my account via ACH without issue. I received a late fee notice in XX/XX/XXXX that a payment was missed and I spoke with a representative on XX/XX/XXXX @ XXXX who processed the payment immediately. The next scheduled payment was for XX/XX/XXXX and I received a statement on XX/XX/XXXX stating " The total amount due plus {$500.00} is schedule to be automatically withdrawn from your account on XX/XX/XXXX. '' The amount due on the statement is {$710.00} for the HPSL loan. It is clearly indicated on the statement as the " Total amount due '' and the note on the statement clearly states " The total amount due plus {$500.00} is schedule to be automatically withdrawn from your account on XX/XX/XXXX. '' This led me to believe that everything was back on track with the autopay agreement. Unfortunately, on XX/XX/XXXX, I received another notice that the payment due on XX/XX/XXXX was never processed by XXXX and that I was now TWO months past due and this was reported to the credit bureaus. I have made multiple attempts to work with XXXX directly but with no progress. I was told via email on XX/XX/XXXX by XXXX that " We didnt stop your automatic payment, it automatically stopped due to the transition of both servicers. '' and that is why payments didn't go through for XXXX or XXXX. However, this transition occurred on XX/XX/XXXX and since that date, FIVE automatic withdrawals for this account were successfully completed by XXXX until XX/XX/XXXX. Furthermore, their website clearly states that borrowers do not need to do anything if they are currently enrolled in autopay through XXXX, as I was. So, I have been enrolled in autopay with XXXX since XXXX. The website states that after the transition on XX/XX/XXXX, borrowers do not need to re-enroll in autopay to continue with autopay. Every due date since XX/XX/XXXX had successfully accepted payment via autopay ( proving the representative wrong in that I needed to re-enroll because it automatically stopped ) until XX/XX/XXXX when I discussed the issue with a representative. They now state the representative told me in XXXX that I needed to re-enroll and in XXXX, my billing statement for XX/XX/XXXX clearly confirms that I am enrolled in autopay. I never receive a notice in XXXX that the account was past due and on XX/XX/XXXX, I'm told the account is two months past due and a negative report was submitted to the credit bureau. I have not received any answer as to why they were able to process FIVE separate autopay withdrawals after they took over servicing the loans in XXXX although they state in an email that " We didnt stop your automatic payment, it automatically stopped due to the transition of both servicers. '' They can not explain why my statement clearly states that the total due will be automatically withdrawn on XX/XX/XXXX and have in fact requested a copy of that statement ( which I sent them )! Also, they can't even explain why there is actually an overpayment resulting in a credit balance of {$93.00} to the other loan being serviced on this account! Everything about how they handled this since XX/XX/XXXX has been a complete debacle and the most insulting part is they refuse to remove the negative reporting as they state " we practice fair and accurate negative reporting ''.
Company Response:
State: VA
Zip: 20105
Submitted Via: Web
Date Sent: 2018-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-02
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I'm a couple months into trying to finalize buying my first home. The mortgage company wants to know about the charge off student loan for {$11000.00}. So we do a XXXX XXXX conference call on XX/XX/XXXX with XXXX, they state they have the loan in there office but now we are sending it to XXXX XXXX XXXX for XXXX. They give me the info and I call the firm the following week and they don't have anything still to date XX/XX/XXXX. We do another conference call on XX/XX/XXXX with Trans word Systems and they state the account balance is XXXX and it had been turned over to XXXX XXXX for {$20000.00} in XX/XX/XXXX. I demanded full loan Documentation and I got a credit application with my signature on it. I asked for other documents and got nothing. I know this loan has been transferred numerous times to various companies. I had been getting threatening phone calls and harassment months before I filed a Ch XXXX in XX/XX/XXXX when it showed up on my report as a charge off. I'm under the assumption that this debt has already been claimed on someone's taxes as it showed up as charge off on my credit report. Possibly Double dipping?
Company Response:
State: NE
Zip: 680XX
Submitted Via: Web
Date Sent: 2018-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-30
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: This issue started with fraudulent charges to my XXXX account. I received 4 different invoices starting in XX/XX/XXXX. These invoices were dated XX/XX/XXXX,XX/XX/XXXXXXXX, XX/XX/XXXX, and XX/XX/XXXX. I reported the fraud to XXXX. I called on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, and on each occasion I was assured by different people that they had taken care of the issue and closed my account, and I did not owe any money for this fraud, but despite this, I continued to receive bills. The invoice dated XX/XX/XXXX I did not receive until XX/XX/XXXX! I received Past Due notices for the XX/XX/XXXX invoice and the XX/XX/XXXX invoice, but no others. I was assigned a case person from the fraud department- XXXX XXXX , and given her direct phone and email contact information. Despite multiple phone calls and emails using the contact information I was given, no one ever answered or returned my phone calls or emails. In XX/XX/XXXX I had my last conversation with XX/XX/XXXX and was again assured by a supervisor in the XXXX fraud department that the issue was resolved, my account was closed, and I needed to take no further actions. I received no further Past Due statements. As of today, I received notification that I have been sent to a debt collection agency Transworld Systems INC for the sum of XXXX over the fraudulent charges.
Company Response:
State: CO
Zip: 80528
Submitted Via: Web
Date Sent: 2018-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-28
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: I disputed an account listed on my credit reports by XXXX XXXX, XXXX hat did not belong to me and it was removed because they could not verify it. Apparently XXXX XXXX, XXXX then sold it to Transworld Systems Inc. and it was added to all three of my credit reports. I did not receive a dunning notice nor a notice of my right to dispute before that added this account to my credit reports. I wold like the erroneous debt removed from my credit reports immediately
Company Response:
State: PA
Zip: 191XX
Submitted Via: Web
Date Sent: 2018-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-28
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: In XX/XX/XXXX, I was disbursed a Federal Perkins Loan for my first year of XXXX XXXXl at XXXX University. This was my first year of three for XXXX XXXX. I subsequently transferred to XXXX University XXXX XXXX XXXX in XXXX XXXX XXXX. I did the subsequent two years of XXXX XXXX in XXXX XXXX XXXX. When I moved, I still had this Perkins Loan outstanding. My loan servicer is XXXX for this loan. After graduating from XXXX XXXX in XX/XX/XXXX, I again moved to XXXX, XXXX. On XX/XX/XXXX, I logged in to XXXX ' portal to find out that I was 60 days overdue. Not once has XXXX contacted me about my repayment options, when my first payment is due, what my interest rate is, or any other information regarding this loan. The effect on my credit report has been drastic : my score has dropped from mid to high 700 's, down to 650 's. On the phone, XXXX lied to my multiple times. First, I asked them what address they had on file. They responded : " XXXX XXXX XXXX XXXX, XXXX XXXX, LA, XXXX. '' This address does not exist. They said they've been mailing notices since XXXX of this year. I'm pretty sure the USPS sends mail back to sender if the address isn't correct. Second, I asked them how they are going to correct this. They said they are going to correct the negative credit reporting. Then, they said they can not. They are deflecting responsibility. There are several issues here : 1. ) I provided my address to XXXX University when I moved. 2. ) I was never told until I called XXXX a few days ago that XXXX was my Perkins loan servicer. 3. ) XXXX was using a fake mailing address, and they tried telling me it is a proper address. 4. ) XXXX had my correct email address on file. 5. ) XXXX never used my correct email address. 6. ) XXXX never attempted to contact me using a correct contact address prior to my payment due date, my delinquency status, or any other repayment options.
Company Response:
State: MI
Zip: 48126
Submitted Via: Web
Date Sent: 2018-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-27
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: On XX/XX/2018 letter from Transworld System. Informing me I owe XXXX. This is 3rd letter from a third party collection on XXXX account. I have written to Attorney General & FCRA on this same XXXX account. I have copies. I would like notify Tranwworld System this account should be handled with XXXX only. I always informed XXXX that we could go to court on this unjust issue. Now I realized that I will have the lawyer mail Intend to sue letter. Senior Abuse I am a XXXX XXXX XXXX XXXX survivor trying my best to take care of mother with XXXX. I am on Social Security can be verified. I do not need anyone to mess up my credit report with unjust claim of me owing something. All other collection company gave them file back. I do not truly believe Transworld is aware of this situation! So I am being hope that you will do the right thing. Thanks hope hear from you soon.
Company Response:
State: CA
Zip: 90404
Submitted Via: Web
Date Sent: 2018-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-27
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: I went to the ER for XXXX XXXX in XX/XX/2018. I was told that all I had to pay for about {$250.00} for my bills since I didn't have insurance. I payed and left. Weeks later I get a bill from the hospital which I couldn't pay because it was over {$1500.00}. I didn't know I would get billed like this because it wasn't discussed in the hospital or else I would've left. Time passes, and now apparently the bill was sent to collections. I didn't receive any mail that notified me about the dept collection or how I can resolve the issue. I did receive a lot of random calls for 800 numbers but I never answer them because I don't know who it is. Now when I checked my credit score report, it shows I have been placed in collections and that it won't go away for years. I called the company and asked that if it can be removed if I payed them. The lady told me no. I asked for an online link to pay for the dept and the link I received along with the account number also didn't work for me to get into my account.
Company Response:
State: KY
Zip: 42101
Submitted Via: Web
Date Sent: 2018-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-27
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I received a " Notice of Violation '' in XX/XX/2018 for allegedly running a red light in XXXX XXXX, Texas on XX/XX/2018. This notice indicated that I owed the " XXXX XXXX XXXX XXXX, Texas XXXX XXXX XXXX XXXX '' a balance of {$75.00}. On XX/XX/2018, I sent a cease and desist letter to this corporation located in XXXX, Ohio. I formally notified them that non-compliance would result in my filing complaints with both the Federal Trade Commission and the Texas Attorney General 's Office. I sent this letter via Certified Mail, and I received a receipt from the corporation that they received my letter. I have copies of all correspondence and receipts. On XX/XX/2018, I received a debt collection notice from TransWorld Systems , Inc. from XXXX, Ohio. This notice informed me that the account had been placed with them for collection, and the balance had increased to {$100.00}. I contacted the Consumer Financial Protection Bureau on XX/XX/18 and spoke to XXXX ( ID # XXXX ) to begin the formal complaint process, and I was referred to this website to continue my complaint. I plan to send an additional cease and desist letter via certified mail to TransWorld Systems , Inc. today.
Company Response:
State: TX
Zip: 760XX
Submitted Via: Web
Date Sent: 2018-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-26
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: 609a1a of the fair credit reporting act XXXX or Transworld systems nether one of them was able to properly verify the collection account but will not remove it from my credit file. the law is very clear. i have therr letters and there respond saying it is verifed but never showed me no original documents. witch the law states that they have to provide.
Company Response:
State: TX
Zip: 75216
Submitted Via: Web
Date Sent: 2018-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A