Date Received: 2019-08-05
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: XXXX/19 - {$35.00} overdraft fee XXXX/19 - {$35.00} overdraft fee XXXX/19 - {$15.00} maintenance fee XXXX/19 - {$35.00} overdraft fee XXXX/19 - {$35.00} overdraft return fee XXXX/19 - {$15.00} maintenance fee XXXX/19 - {$15.00} maintenance fee XXXX/19 - {$35.00} overdraft fee XXXX/19 - {$35.00} overdraft fee XXXX/19 - {$35.00} overdraft return fee XXXX/19 - {$15.00} maintenance fee XXXX/19 - {$35.00} overdraft fee XXXX/19 - {$35.00} overdraft return fee XXXX/19 - {$35.00} overdraft return fee XXXX/19 - {$35.00} overdraft fee XXXX/19 - {$35.00} overdraft fee XXXX/19 - {$35.00} overdraft return fee XXXX/19 - {$35.00} overdraft return fee XXXX/19 - {$15.00} maintenance fee As listed from the above transactions, my bank has been charging me fees over and over. Despite my calls and in person meetings to stop allowing overdraft on my account, the bank allows companies to access my account multiple times a month for the same transaction. The bank doesn't fund the transaction, it simply overdrafts my account to charge me an overdraft fee then returns it to charge me a transaction return fee. To finish it up, it charges me a maintenance fee for my balance being under there threshold. The bank allows companies to access my account at least 3 times a month for the same transaction and continuously keeps me in the whole while profiting from my inability to pay those fees they are laying on me. This is a shameful behavior that banks need to stop. For someone who studied finance, I know the need of banks and what they can do to enable a prosperous economy. But their current practices to obtain money in any methods possible from the least fortunate is shameful. I hope as we move forward there will be banks that help lift people out of poverty, not dig hole that will fortify the barriers already faced by those folks.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2019-08-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-05
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Someone filed a change of address online for my credit card account. I received a confirmation letter in the mail for an address change a I never made.
Company Response:
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2019-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-05
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2019 I had a TD bank checking account balance of XXXX with 2 outstanding checks totaling less than 200.00, leaving me with at least 200.00+ in my checking. On XX/XX/XXXX, the automated system said I had a XXXX dollar balance. I spoke to TD bank and this is what happened. XXXX from TD Bank told me that she saw something called " deposit correction '' in my account, and that unfortunately sometimes an employee of the bank puts money in an incorrect account, and that she would e-mail her with copies of my bank statement and the withdrawing of my personal checking and savings account. She told me the person who did this was XXXX XXXX, Teleservice Manager at the XXXX, New Jersey TD Bank. To make matters worse, as I had XXXX in my account the day before, she withdrew XXXX - XXXX from my checking account, and then took XXXX from my savings as I had overdraft protection to total the XXXX. She left me in a dire situation as I could not pay my bills, the 2 outstanding checks were going to bounce so more fees, and the overdraft fee. XXXX gave me the name, number of the employee, her manager and his number, the CEO 's number, but due to it being a weekend, was unable to contact these specific people. She told me I should contact XXXX XXXX and ask her to refund my accounts, or talk to her manager to help rectify this situation XXXX XXXX at XXXX, and then gave me the CEO XXXX XXXX at XXXX. I should not have to contact anyone to solve this problem due to an internal error that they made and how am I supposed to figure all this out? And that I need to investigate their system 's internal problem. I have never heard of anyone being asked to resolve this error. She left me in a financial hardship situation as I am on Social Security XXXX and the 2 outstanding checks were going to bounce as well as the fee for overdraft protection, etc, not to mention possibly affecting my credit score which used to be XXXX. I live in XXXX, MA and my TD Bank is in XXXX, MA. I have never authorized anyone to just withdraw money from my accounts. What she did was illegal and she should solve this immediately. Also, by the way, since that was the exact amount of my mortgage, who I do NOT have automatic withdrawal with, I thought it was my mortgage company XXXX XXXX, so I had filed a complaint with you as I didn't know at the time it was actually from TD Bank and not XXXX XXXX.
Company Response:
State: MA
Zip: 02151
Submitted Via: Web
Date Sent: 2019-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-03
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I disputed this company because there were discrepancies reporting on each of my credit reports. They have been reporting the incorrect information for years. Instead of deleting this from my credit report they updated the information. I was wronged by this company for falsely reporting and updating information when it was incorrect.
Company Response:
State: CA
Zip: 94533
Submitted Via: Web
Date Sent: 2019-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I had originally filed a complaint about TD Bank with the CFPB on XX/XX/XXXX. That complaint ID number is XXXX. To summarize, I included an additional principal payment with my normal mortgage payment, and it was mishandled. The entire payment was put into unapplied funds instead of being applied properly. TD Bank fixed the payment after the complaint was filed. TD Bank has performed the same actions every month since then with my extra payment. Every month I put in an extra principal amount. I fill out their payment coupon properly, clearly stating in the line marked extra principal the extra amount. Every month, the payment is put into unapplied funds until I call or possibly a week later. During these times, my online account has always stated I owe {$0.00} on the first of the month. I wrote a follow up to my original complaint, but it was unanswered. This last month, XXXX, I made yet another mortgage payment with an additional principal. The payment was made on XX/XX/XXXX. As normal, the payment showed up as unapplied funds. I waited a few days, and this time, the payment was changed improperly. Online, it showed my unapplied funds going totally to my extra principal instead of a normal mortgage payment with additional principal. My online account also was updated since the first of the month stating that I owe my normal mortgage amount, due this past XX/XX/XXXX. I called TD Bank on XX/XX/XXXX concerning this. I was told my issue had been forwarded to a higher department to fix. As of today, XX/XX/XXXX, the funds have still not been applied properly. My mortgage was due on XX/XX/XXXX. Since these funds were not properly serviced by TD Bank, I am now late with my mortgage payment. It is quite obvious TD Bank is in direct violation of the UDAAP ( unfair, deceptive, or abusive acts or practices ). TD Bank repeatedly mishandles my mortgage payments. A quick view of my payment history shows how every month I have dealt with the same issue. Having my online mortgage statement say I owe XXXX $ is deceptive. Adding this extra burden for me to repeatedly and constantly follow up every mortgage payment with phone calls and non-stop monitoring is unfair. TD Banks response to my previous complaint included a phone number for me to call if issues re-appeared. That phone number is incorrect. Again, more blatant abuse from TD Bank. There is no way I can avoid these abusive acts by TD Bank. Please review my previous complaint & unanswered follow up to that complaint, attached below. I believe any hint of a late payment should be expunged from all records, credit reports, or other history and TD Bank should be heavily fined for these continued unfair practices. ORIGINAL COMPLAINT : On XX/XX/XXXX I attempted to pay my mortgage at a TD Bank Branch. The mortgage payment coupon/slip clearly states " Mortgage Payment ''. It also has a part for you to add additional principle or additional escrow and to total. I added an additional XXXX towards my principle. The transaction took quite a while and included XXXX members of the staff including the manager. I heard them clearly state to put the amount of XXXX in the extra principle field. I received a simple receipt stating I made a " LOAN PYMT '' in the total of my normal payment plus the XXXX extra principle. On XX/XX/XXXX, my account had not been properly credited. The online account showed there was a Misc Receipt made on XX/XX/XXXX, and the outstanding balance of my mortgage had not reflected ANY payment since the prior month. I went back to the branch that day and spoke with the manager, XXXX XXXX. She was one of the employees present when I attempted my payment. While with her, she contacted her account support by phone. They said my payment was used as a pre-payment for future mortgage payments, NOT as a normal mortgage payment with an extra principle deposit. Ms. XXXX explained how the local branch put applied the payment accordingly and was told something went wrong. She was reassured the issue would be corrected that evening and the change would show the next day. This change would also reflect the payment was made on the XXXX XXXX. Ms. XXXX suggested in the future I write two checks and make separate payments to my mortgage if I want to pre-pay my principle. This is a bit odd as the mortgage coupon/slip and the banks system has a spot for me to make an extra principle deposit. I was also told by Ms. XXXX that she would follow up with my payment and contact me the next day to ensure it was done properly. I have not received any contact from TD Bank as of yet. As of today, XX/XX/XXXX, my account has NOT been updated. This costs me the daily interest accruing on the mortgage. It is very wrong for a bank to treat its customers this way. I do not blame the branch employees, as they did what they could have to make the proper payment. Requiring me to write separate checks to make extra principle payments should not happen. ORIGINAL FOLLOW UP : Prior to receiving TD Banks response to my compliant, I received a phone call from XXXX XXXX on this issue. My account was properly adjusted as stated. I was told if I have any other questions to contact her directly via the number on the reply I would ( and did XXXX receive. I believed everything would be fine and this complaint could be put to rest. In XXXX, I made a payment to my loan for the normal amount plus XXXX extra principle. The check cleared my bank on XX/XX/XXXX. My online account once again had the payment entered as a Misc receipt. I tried to contact XXXX XXXX via the number given to me on TD Banks reply to this complaint, XXXX. That number does not reach XXXX, but a voicemail for XXXX XXXX I left messages with no reply. There was no indication XXXX XXXX has any affiliation with TD Bank. I later looked at my cellphones history and tried the number I was contacted from after the first complaint. I left a message with my name. I did not receive a return call, but the next day, the funds were properly allocated. The next paper statement mailed statement states unapplied funds were added on XX/XX/XXXX. It continues to state on XX/XX/XXXX the proper amounts were taken from the unapplied funds. Online, the account shows all transactions happening on XX/XX/XXXX. In XXXX, I made the payment for the normal amount plus XXXX extra principle. The check cleared on XX/XX/XXXX. I tried calling the number from TD Banks response again to no avail, it was still for XXXX XXXX and she never returned my calls. I have since lost the other number which may or may not be related. It was not until this morning, XX/XX/XXXX, in which my account has been properly updated. Maybe it was because I called to inquire about the payoff amount the night before. There is no reason in todays technological environment that this should occur. In my conversation with XXXX prior to the TD Bank response to the complaint, I inquired on how I can help TD Bank properly process my payment. I was told there was nothing more I could do as filling out the coupon properly does this. Looking back at my mortgages history, I see that back between XXXX & XXXX I regularly made payments with extra principle. They were consistently deposited properly. Both my online account history and paper statements prove this. Why has TD Bank chosen to make this a challenge now. My online account has misleadingly said the amount due was XXXX since this issue was supposedly resolved back in XXXX. Even though the proper amounts were finally distributed today, my account still states I owe XXXX on XX/XX/XXXX. I will receive my statement in the mail with an amount due soon, as I have in the past. It will state I own my normal payment, as expected. Why does the website try to deceive me? It seems like TD Bank has a pattern of improperly applying my mortgage payments as instructed. It is unfair that I can not seem to avoid this extra effort to ensure this account is serviced properly and in a timely manner. I was more than willing and tried repeatedly to contact XXXX instead of continuing this complaint. Unfortunately, that too was fruitless. In searching online, I have noticed I am not alone. Others have also had their additional principle put into unapplied funds. ( see https : //www.consumeraffairs.com/finance/td_ameritrade.html for one example ) This pattern of unfair and deceptive practices should be stopped.
Company Response:
State: FL
Zip: 33463
Submitted Via: Web
Date Sent: 2019-08-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-02
Issue: Took or threatened to take negative or legal action
Subissue: Sued you without properly notifying you of lawsuit
Consumer Complaint: I have no clue Im just now receiving a summons in the mail telling me to appear for court. XX/XX/2019and this is the first Im hearing about someone suing me.
Company Response:
State: NY
Zip: 10035
Submitted Via: Web
Date Sent: 2019-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have been with Target Card services since XXXX. On XX/XX/XXXX I called to do a customer assistance due to medical issues with my spouse. On XX/XX/XXXX at XXXX XXXX, I was told by the rep that he would waive the {$93.00} and I did not need to make a payment until XX/XX/XXXX of {$28.00} and I would not be reported to the credit bureau. This is also stated on my statement and the letter I received. On XX/XX/XXXX, I realized I was reported 30 days past due reached out and spoke with a rude rep and then requested to speak with the supervisor. I spoke to the supervisor after 3 more phone calls she stated I would need to write a letter to get the call reviewed because the rep gave me the incorrect info and I needed to make the payment of XXXX and will be no longer 30 days past due. I made the payment then reached out the next week to see if there was a status on the letter and I was told no but the rep put in the dispute as well that was not previously put in. The next week I called and was told I would receive a letter with the status and my account is current and not past due. On XX/XX/XXXX I called with a follow to make sure I was not past due and was advised that I was not past due on my account and a letter was sent in XX/XX/XXXX with the results of the investigation. On XX/XX/XXXX I receive a notification from XXXX that I was 30 days past due for XX/XX/XXXX and XX/XX/XXXX, which was confusing because I made a payment 3 times in XXXX on XX/XX/XXXX, XXXX and the payment was due on XX/XX/XXXX. I spoke with a rep that then said I was 60 days past due even though I spoke with several ppl that stated I Current. I called back and spoke with a lead that stated he did not understand the reporting being my payment was due yesterday and the system will not report to the credit bureau until the XX/XX/XXXX of the month. He stated for me to call back on the XX/XX/XXXX, with the update and provided me with a case number. This is ridiculous and poor customer service and training on their end. The reps provide you with the incorrect information and the consumer pays the consequences. This is unethical practices!
Company Response:
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-02
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My XXXX phone number was ported to another carrier cancelling my telephone number with XXXX on XX/XX/2019. On XX/XX/2019 two {$1000.00} transactions were processed through Tdbank using XXXX in Td mobile app. It was probably accessed using the phone number that was active on another carrier since I also received email notifications from other institutions I used stating that someone was trying to log in using my old phone number from a different state. Td bank is trying to deny the claim saying that phone transactions were varified using my phone number. I have a document that lists all of the phone information with the carrier XXXX that says that the phone was canceled from device and sim card on XX/XX/XXXX thefore refuting there claim that transactions were made by my actual phone.
Company Response:
State: NY
Zip: 11208
Submitted Via: Web
Date Sent: 2019-08-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-02
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have sent THREE letters now to TD Bank regarding an accout they are reporting on my credit report and they have sent me a letter back saying they can not continue with an investigation because I have have not provided my account number, name, address, and last 4 of social. This is NONSENSE I included all this information clearly in the attached THREE letters. This company has failed to properly preform an investigation as required by FACTA 312. I am demanding that this item be deleted immediately. Please see attached letters.
Company Response:
State: MA
Zip: 01752
Submitted Via: Web
Date Sent: 2019-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-02
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Credit Card primary user information was changed to an out of State address without consent or knowledge of owner resulting in refused repeat transaction with a vendor. Financial institution was contacted in person the following day to initiate a fraud investigation. Account activity monitoring was initiated and credit card was cancelled. Financial institution replaced the credit card a week later with a new account number and continues to monitor account activity. The period report on activity is pending to determine if any fraudulent transactions were made.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A