Date Received: 2021-04-13
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I have had several issues with Td Bank. One problem is because I had my account overdrawn right around the time we were all supposed to get the {$1400.00} stimulus they decided to credit my account when I didnt authorize them to credit anything on my account and now it has screwed my account up because now they said theyre going to pull this money back out of my account within 30 days they didnt talk to me first about it at all. Another issue is I had specifically told a motel hotel that they are not authorized to use my card any longer I even told Td Bank this prior to them using the card because I wasnt staying there any longer they credited me the money then they turn around and found that there was no fraud when there was because its basically like stealing my money when I told the motel manager that I didnt have the funds there so please dont run the card well because I had overdraft the bank allowed it to go through twice then I called the bank and they were supposed to cancel my card but the young lady did and they allowed a third charge to go through they refuse to reverse that either. Now because of all these issues they have screwed my account up so bad that my account is over {$500.00} overdrawn and I dont know what to do at this point. I also think I was just probably been able to get something out of that recent settlement About the overdraft accounts because I had that too. TD Bank has fraudulently I feel done things with my account that they should not have done that has caused me problems because I dont look at my account on a daily basis and for them to credit my account then pull money back out it makes it where I have no way to keep track of stuff and I feel have violated quite a few laws with everything theyve done on my account.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2021-04-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I filed 2 Complaints which have not been resolved : 1st Complaint - XXXX 2nd Complaint - XXXX Continued from past 2 complaints : The issue at hand is the difference between calculations and cause of the timely periods of which a lot of costs were added in. The loan matured and collection efforts started but the collection department, loan department, loss mitigation department couldnt figure out why I was in collections. There is penalties, interest and expenses in their figures that could have been avoided if they could have figured it out at conception of this debacle ( As I call it ). Payments never stopped even to this month with random placement of those payments ; as quoted to my by TD 's work out department " We can place it anyway we want ''. The interest added on is at a rate 2 times what the last rate was prior to loan maturity. Again, my inquires with TD kept getting shuffled around, attempted phone calls to the XXXX XXXX XXXX who serviced the loan were taken with promises of call backs only to find out he left the bank a year earlier. Only when I filed the initial complaint did TD finally figure out what was going on which also took 3-4 months. The situation is currently not resolved. TD has filed their 2nd attempt at foreclosure which will be contested again and hopefully thrown out. TD apparently filed for Judgment based on their proposed amount which we will now be filing to have removed. Since that judgment which was the cause of a withdrawl and freeze on my account last year ( Which is what spurred the initial complaint ), TD admitted do to the communication lacking within the departments and difficulty figuring out where the deficiency was, they lifted the freeze and returned the money to the account as part of their resolution from the 1st CFPB complaint. THE COMPANY DID WHAT THEY SAID THEY WOULD DO WITH MY COMPLAINT No ADDITIONAL COMMENTS TD promised to CFPB was to work out the issue. TD proposed a settlement with increased interest, penalties, added legal fees and other erroneous fees. I had offered to add another congruent property to the portfolio ( 100 % Owned ) which was owned by another entity if the rewrite could be placed in that entity name with me signing personally. Additionally I did not ask for any additional cash back, just pure equity as a collateral giving them a 25 % LTV position. Part of TD 's proposed resolution was that the property had to be added in as collateral anyway and they would not change the name or they would refuse to rewrite. A strong arm tactic not acceptable to me. Needless to say there are many faults. TD 's current stance is they have a monetary judgment which will be contested and is in question to be heard by the courts since it was placed during the time that TD even knew why collection efforts were being attempted. I completed an evaluation based on Principal Owed, Escrows paid by TD and Interest as it was prior to the lost maturity date. I offered a 30 day time for my refinance with protection for TD should delays occur due to Covid or other non-controlling by either side. Settlement offer is : Payment in XX/XX/2021 does not show on your spread sheet but has already shown cleared on my account, Terms : Satisfied Pay off total to TD Bank - {$370000.00} No additional Payment will be made from XX/XX/2021 from last cleared payment on my account. 30 days from agreement to procure financing to satisfy 1st and 2nd loans/liens on this property If finance is delayed due to appraisals, COVID or other beyond our control payments will commence immediately by the 1st of the month of XX/XX/2021 for {$4100.00} to be applied toward Interest only to TD Bank and Taxes will be paid by me for a maximum of no more than 60 days. If I can not procure finance for any reason within 60 days, the property will be immediately listed for sale based on appraised value while continuing to pay {$4100.00} in interest only payments and taxes, keeping the payoff at {$370000.00}.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: I've had my XXXX XXXX for many years & have used it responsibly. Furthermore, I've never missed or had a late payment. Recently XXXX ham my credit limit arbitrarily decreased by a substantial amount XXXX {$1700.00} XXXX. I jad a credit limit of {$2000.00} and not it's {$300.00}. I called the issuer of the credit card, TDBANK & inquired why was my credit limit decreased even though I have an excellent history with the credit card. Furthermore, I advised TDBANK that there action of decreasing my credit limit reduced my credit score by more than XXXX points. I was advised that I would get a response addressing my concern but as of todays date no one has contacted me.
Company Response:
State: MT
Zip: 595XX
Submitted Via: Web
Date Sent: 2021-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-13
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have an account with TD Retail Card Services for my XXXX account. The account was setup for Auto Pay to pay from by bank account, but it seems that the auto-pay gets cancelled frequently if the payment against a purchase is complete and the company then charges late fees and negative credit reporting. Calling the Card company multiple times does not help as they give the same run around. If the account is checked it shows as the Auto Pay is setup and the only time when you are aware that the auto pay does not work is when the late fees are charged against the account. When the auto pay is being setup it is never stated that the auto pay gets cancelled if the payment against a purchase is made and we need to setup the auto pay again
Company Response:
State: WI
Zip: 53224
Submitted Via: Web
Date Sent: 2021-04-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-13
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: XXXX : I informed TD Bank in writing that they should close my ( business ) account and I would be initiating a transfer of all of my cash out within the next week ... ... XXXX : Transferred all cash from TD Bank to an external account|Account balance : {$0.00} ... ... XXXX : TD Bank processed and rejected a bill-pay charge for the amount of XXXX as the account balance was XXXX XXXXTD Bank added two charges to the account., a {$35.00} overdraft fee to the account due to the above payment rejection. a {$20.00} maintenance fee.|Account balance : - {$55.00} ... ... XXXX : TD Bank processed and rejected the same charge ( XXXX ) ... ... XXXX : TD Bank added earned interest ( XXXX XXXX ) to the account.|Account balance : - {$49.00} ... ... XXXX : TD Bank processed nd rejected the same charge ( XXXX ) and added an additional {$35.00} overdraft fee.|Account balance : - {$84.00} ... ... XXXX : TD Bank processed and rejected the same charge ( XXXX XXXX and added an additional {$35.00} overdraft fee.|Account balance : - {$110.00} ... ... XXXX : TD Bank adds {$15.00} maintenance fee.|Account balance : - {$130.00} XXXX XXXX XXXX : XXXX Bank adds {$15.00} maintenance fee.|Account balance : - {$140.00} ... ... XXXX XXXX TD Bank submits {$140.00} bill to collections, closes account.
Company Response:
State: NJ
Zip: 07093
Submitted Via: Web
Date Sent: 2021-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-12
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I had a mortgage with TD bank, which I always paid on time. Then I received a statement from the bank that the complete amount of {$230000.00} was due. I did not receive a warning letter or anything, just the balance due statement. I immediately contacted TD Bank and was informed that the loan had matured and was due. They advised me that these type of loans are illegal but that they had previously purchased it from another bank. I immediately started the refinance process with the same bank. In the meantime TD Bank sent me threatening letters and charge me a {$12000.00} late fee. I contacted my loan officer and was told that they are two different departments, and that there was nothing they could do. How can that be? It is the same bank. The loan has now closed, but not until I paid a {$12000.00} late fee, and my credit was knocked.
Company Response:
State: GA
Zip: 300XX
Submitted Via: Web
Date Sent: 2021-04-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-13
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: the bank its reorganizing the transactions at their convenience, even if I have money on my account and I buy something with my debit card a week later It will charged me an overdraft fee. i spoke to customer service and they are not interested in giving me a solution also I be charged a maintenance fee when I was told that if I have direct deposit I wasn't going to be charged. I am very frustrated because since XXXX to now I ve charge XXXX in fees and every month its a average of XXXX per month since I open the account
Company Response:
State: NJ
Zip: 075XX
Submitted Via: Web
Date Sent: 2021-04-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-12
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: On XX/XX/2021 TD Bank in XXXX XXXX fraudulently opened a checking account under my name ; as well as two savings account. The accounts have been closed but the corporation is lying trying to say I opened the accounts. I went into a TD to see how the savings accounts where opened and the teller tried to say I had to scan a XXXX check like you receive to deposit in the atm for a new account and I said she was not being honest and got my ids bank and left. There is also a fraudulent charge from XXXX for XXXX that should only be XXXX with a tip-off XXXX dollars added later. And on XX/XX/2021 there is a fraudulent charge of XXXX for checking the ATM at was a on XXXX XXXX XXXX in XXXX Pa but it was checked at the TD at XXXX XXXX and XXXX XXXX. This is like five different issues with this bank in the last week and it needs to be thoroughly investigated by the federal government by pulling their it accounts and security footages. The bank in XXXX was near XXXX and XXXX.
Company Response:
State: PA
Zip: 19446
Submitted Via: Web
Date Sent: 2021-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I successfully opened an account online with TD Bank in the US on XX/XX/2021. I then successfully deposited over {$5000.00} online over the course of XXXX weeks but a few days later I was unable to login to my account online. When I contacted XXXXXXXX XXXX customer service to unlock my account, I was told that the account has been frozen pending identity verification and that I would need to visit a branch to confirm my identity in-person before they can unfreeze the account. However, due to the pandemic, I am unable to go to the branch as I am taking care of an elderly parent in XXXX where there are XXXX branches for XXXX. I contacted XXXX customer service XXXX times and I was escalated multiple times too but XXXX is not willing to unfreeze my account. I offered to send multiple identification documents ( passport, SSN card, DL, and bills ) by email or fax to XXXX but all my efforts were rejected. They are also refusing to close my account and refusing to release any funds. This is absolutely an anti-customer approach during a global pandemic and I am very disappointed and regretful for opening this account and depositing thousands of dollars that are now held captive by XXXX.
Company Response:
State: IL
Zip: 60605
Submitted Via: Web
Date Sent: 2021-04-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-12
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/2020 my check was deposited into a closed account the irs is stating they never got the money back this is my second time filing the same complaint with this bank
Company Response:
State: VA
Zip: 23238
Submitted Via: Web
Date Sent: 2021-04-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A