Date Received: 2021-05-08
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Called TB bank and applied for a loan on XX/XX/XXXX th spoke to the loan officer filled out application and quoted a rate primary home 2.875 % Refi cash out. I applied for the loan and the loan officer was supposed to lock in the rate on XX/XX/2020 at which time the loan officer tomorrow I will lock the rate in since I'm not in the office today don't worry. When I followed up with him again the next day he said was locking in today when he gets to the office. Monday came and I asked is all good are we locked in. He stated I will lock you in today don't. Then on Tuesday or Wednesday I called he now stated after I went over the ratesthat he had given me and stated I'm sorry the rate had changed. Now he quoted me a higher rate of 3.00 % and locked me in at 3 %. The loan officer clearly did not show up to work till Monday or Tuesday or reach out to the appropriate people to lock in the rate in time prior to rate change. The loan officer had plenty of time to lock in my rate. If he would of taken the extra step of reaching out to the right people or provided me with a contact at the bank to lock in the rate. This is not how business should be conducted at TDBANK, this is not a WOW experience that they preach in their slogan. I have multiple relationships with many banks and never had a worse experience then with TD bank. This has not only cost me money but has also cost me time since trying to close my Mortgage in XXXX, this must be the WOW experience they give their customers. I'm requesting immediate resolution from TD bank in to this matter. I did not agree with the company response at all. In fact I believe that the company TD Bank does not even care for the customers. Clearly they wrote something without even asking me a question. The bosses are protecting their interests and employee. I have text messages from the employee and me telling him we should of been locked in already. Both loans were given the day I called and told XXXX to lock me in. To only find out he did not even put one of the loans into the computer. This is new to me upon their information given as an explanation. Because I put BOTH LOANS in the same day. But they say otherwise. Let me know where I can send the text messages to? I have them. Also the employee texted me that I have an " attitude '' I have that as well texted to me. Would you like that text? I have it as well. He was upset that I was telling XXXX what he promised so he texted me and offended me by saying I have an attitude. Is this protocol to call your customers in text ATTITUDE? Also your employee texted me " I tried to help you but who cares anyways, you don't ''. Would you like that text as well??? If you are serious in resolving the issue in hand please reach out to me and look into my side of the story and see the proof in writing which I have in text. Please get back to me.
Company Response:
State: NY
Zip: 10308
Submitted Via: Web
Date Sent: 2021-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-08
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I opened a checking account with TD Bank in 2020 when they offered a promotion. I deposited {$100.00} as the promotion required. But, then the pandemic occurred and I wasn't able to get service from TD Bank. Each time I called, I was on hold endlessly without anybody picking up. The branches were closed during the pandemic, but the drive thru was open. Since I couldn't reach a service rep, I decided this account wasn't worth the hassle and went thru the drive thru and told them I wanted to close the account and I wanted my {$100.00} back. The teller person said they would close the account and refunded my {$100.00}. I never got to use the account but TD Bank then began charging me fees because the {$100.00} was no longer in the account. I have tried to resolve this issue with TD Bank several times but now they give me a recovery company who is trying to recover fees for a checking account I couldn't get service on, never used, and closed, however, they didn't close the account so they could charge me fees. I am not paying for something I didn't get and they were negligent and did not close the account when told to.
Company Response:
State: CT
Zip: 06450
Submitted Via: Web
Date Sent: 2021-05-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-07
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: I've had a Target Red Card Credit Card for 12 years. Initially the Credit Limit was somewhere around {$2000.00}. For a long period of time I was continually carrying a balance on this card month after month and at times coming close to maxing out my limit. Even during this time, I never made a late payment. At some point when I was carrying a balance on the card my credit limit was increased to {$6200.00} without my knowledge. Eventually I paid down the credit card and didn't use it as frequently as I previously did. In XXXX of 2020 Target lowered my credit limit from {$6200.00} down to {$2000.00} again without my knowledge. When I found out, due to my credit score being lowered because the ratio of used credit to available credit had changed. I called Target 's credit card services who told me it was lowered due to inactivity and they would look into correcting the limit. Since that first call I've had to call back 2 more times and during the times I was questioned about my income level, which has only gone up over the last 10 years and told that the computers review these cases so they could take months to change and basically told that there was nothing they could do to fix it. If this credit card wasn't the oldest thing being reported on my Credit Report and there wouldn't be a negative impact to my credit report, I would've closed it already. I feel like extending someone's credit when they're carrying a max balance and lowering it when they're not using the card is basically predatory lending. I don't absolutely need the extended balance on this card but the principal of the situation and the lack of response from Target is what really upsets me in this situation.
Company Response:
State: FL
Zip: 34683
Submitted Via: Web
Date Sent: 2021-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-07
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I have never open up a credit card under this company
Company Response:
State: FL
Zip: 34758
Submitted Via: Web
Date Sent: 2021-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-07
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I am in an active ch. XXXX bankruptcy case and TD Auto finance has incorrectly updated my credit report. They are reporting me as being late in the month of XX/XX/XXXX. This has caused my score to drop 36 points. I have been in contact with this company over the last 40 days and was ensured that is was an error and it would be corrected. I spoke to a very rude employee by the name of XXXX XXXX. I tried to ask her for some additional information but instead of hearing me out she just transferred my call without any notice. I am due to close on my home loan in 3 weeks and this error will prevent me. I and my child should not have to suffer due the negligence of TD Auto finance. TD Auto transferred this loan to XXXX XXXX XXXX on XXXX of XXXX so why are they updating my account and updating it with inaccurate past due information? My payment have been made inside of my ch. XXXX.
Company Response:
State: SC
Zip: 29456
Submitted Via: Web
Date Sent: 2021-05-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-06
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I have a fraudulent account on my credit report that I have never heard of.
Company Response:
State: AL
Zip: 36092
Submitted Via: Web
Date Sent: 2021-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: On the XX/XX/2020 a XXXX Bank transfer was made from my Bank in XXXX of the amount of XXXX euros to a TD Bank XXXX XXXX DE XXXX XXXX. This initially i was led to believe was part payment to be made to the XXXX XXXX Department for the purchase of XXXX in XXXX. Despite several email attempts and numerous phone calls, i am unable to get them to respond. Those that arranged this Bank to accept this transfer and to whom was the money eventually sent to should be investigated as this strongly suggests fraud.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-06
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: After I reached out for the 2nd time in less than 30 days to TD, ( the 1st email was ignored by XXXX XXXX ), I was told in response to the 2nd email, that TD needs an address verification on my property for my loan modification. Then claimed they tried to contact me by phone but my phone records/bills show that they never called or left a message. They also could have emailed or mailed a letter to let me know that an address verification was holding up the process but they never did. I spent an hour plus on the phone with TD on XX/XX/21 and was transferred three times because no one knew what an address verification was. I still have no idea if this condition has been cleared or if TD needs anything else to complete the loan modification that has been taking months with seemingly no end in sight.
Company Response:
State: ME
Zip: 04103
Submitted Via: Web
Date Sent: 2021-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-06
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have a loan with XXXX XXXX/XXXX, TD BANK USA/TARGET CREDIT and XXXX/XXXX XXXX, and I have always made my payments on time. For some reason, I realized that there was a late payment on my credit report, I called XXXX XXXX/XXXX, TD BANK USA/TARGET CREDIT and XXXX/XXXX XXXX and they said their system mistakenly put me on paperless billing, which I did not request, and it caused me late account posting error. As you can see, I have always had a stellar payment record. I tried contacting XXXX, XXXX, XXXX, and XXXX XXXX/XXXX, TD BANK USA/TARGET CREDIT and XXXX/XXXX XXXX with no successful resolution. XXXX, XXXX, and XXXX reporting me having late payments. There was an error on their part. I was never late.
Company Response:
State: FL
Zip: 33186
Submitted Via: Web
Date Sent: 2021-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-06
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: For XXXX thanksgiving, i bought a XXXX XXXX XXXX from XXXX : XXXX leveraging their 0 % 36 month financing option at $ XXXX. The financing seems to be from TD bank. Phone was delivered to me promptly, however i did not receive any information on bank, card, account number, payment due, payment options etc.. In XX/XX/XXXX, i noticed a delinquency record related to XXXX phone. I called XXXX customer service and they confirmed that its TD Bank dealing with financing. I called TD Bank Customer Service - there was no option to speak with customer service agent in their IVR option. I got hold of debt collection teams number, i called and spoke to them and realized that they do not have my address and phone number so there was no communication sent to me. I gave them my address and phone number and asked them to update and issue my new card / new account number. I also paid outstanding balance at that point of time {$140.00}. This amount include late fee of {$100.00} charged to my account. They waived XXXX late fee, for the remaining they asked me to submit a dispute form. I was told that i need to submit/mail in a physical dispute form to reverse the late fees. I was hoping that problem will be solved so went ahead and submitted dispute form as well on XXXX XXXX XXXX through USPS certified mail to TD Bank Retail Card Services - XXXX XXXX XXXX XXXX, XXXX, SC XXXX. Tracking number was XXXX. This was duly delivered on XXXX XXXX. However, my ordeal with TD bank did end there. As i dint receive my new card or account number, i called them XX/XX/XXXX to enquire. Only debt collection team will speak to customer in TD bank, their customers has no option to speak with customer service agent in the IVR ( XXXX ). I connected with a debt collection agent to find out that no communication was sent to me and they had already applied additional {$38.00} as late fee towards XXXX XXXX payment. TD banks debt collection agent ( XXXX ) confirmed that they can not reverse more than 1 late fee. I enquired if they received my dispute form, they have no clue on that as well. XXXX claimed that she is transferring me to dispute team, but later updated me that she spoke to dispute team and they confirmed they did not receive the dispute. Only thing XXXX helped me with is my new account number so i can register myself online. on XX/XX/XXXX, i paid {$1000.00} for a phone that was valued at {$940.00} to close down the accound and avoid any more bad experience with them. It looks like TD Bank business model is to make money on late fees on 0 % installment loans. Through zero communication to customer, they ensure they will get late fees on every loan account. Overall, TD bank punished me for no mistake of mine and they had no intention to reverse and rectify the situation inspite of no mistake from the customer. I want CFPB to look into this issue and take strict action against TD bank for exploitng customers and take action to correct my credit report with delinquency record and refund late fees charged to my account and additional compensation for bad experience..
Company Response:
State: GA
Zip: 30339
Submitted Via: Web
Date Sent: 2021-05-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A