Date Received: 2021-05-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Im a retired operating engineer and a lifelong resident of the area. Im also an XXXX veteran, and I feel Im being mistreated by my loan servicer TD Bank. I have pension and Social Security incomes and I believe my income is more than enough to afford a reasonable monthly payment. Ive been trying to resolve this issue of default with TD Bank for over 8 years after inheriting the property from my deceased sister. On multiple occasions I thought the problem had been solved by a loan modification. However, TD Banks modifications have been deceitful and dishonest ( fraud? ) each time. As soon as I sign the loan agreement and TD Bank finalizes the modification, they send me a mortgage statement which shows the new terms ALONG WITH AN OUTSTANDING BALANCE!! Whats the point of having a loan agreement thats signed and notarized if TD Bank will immediately contradict it by claiming there is still an outstanding balance and the payment is almost a {$1000.00} more per month because of it?
Company Response:
State: PA
Zip: 19139
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-18
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: On XX/XX/2021, I visited the TD Bank branch at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, NJ XXXX. I asked for the first 6 months of statements after my account opening. The branch employee I spoke to did not disclose the {$140.00} research fee. Once I found out about the fee, I didn't know what it was, so I called the TD Bank Call Center and spoke to a supervisor. The supervisor informed me that there is no way to escalate the call and there is no department to forward the complaints to ( everything on the line was recorded ). The call center supervisor informed me that I have to visit the branch to have the fees removed, even after I told the supervisor that didn't feel comfortable visiting that branch due to prior past negative experiences ( actually she told me that she would call in me in two days, but I never received a phone call ). On XX/XX/XXXX, I visited the branch directly and told them my issue. The employee said that it was a fee assessed by Corporate and that it wasn't her job to fix, and I told the employee that it was her job to disclose the fee to which she did not respond. I also feel that because I am an immigrant struggling with XXXX as a Second Language, I am viewed as vulnerable or XXXX.
Company Response:
State: NJ
Zip: 08332
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-18
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: TD Banks Deceptive and perhaps Fraudulent practice Background : During summer 2020, I received an unsolicited promotional mailer from TD Bank for opening a savings account that will earn a promotion bonus of {$200.00} ; if the savings account is paired with a checking account, TD will pay an additional promotion bonus, $ XXXX/ {$350.00}. The mailer had my property address, but it was addressed to someone who neither belongs to my household nor has ever lived in this residence. I used the weblink contained on the mailer and followed the instructions thereon to open online two savings accounts, one of which was paired with a checking account with a direct deposit advice. On XX/XX/2020, my spouse and I physically went to the local TD bank, funded the accounts, and was CONFIRMED by the teller and her supervisor that our accounts qualify for the promotion bonus as on the mailer that we brought along. We were assured that upon meeting the required conditions, we will receive the promotion bonuses on BOTH accounts, one held by me and the other by my spouse. My spouse held the savings and checking combo accounts. Dispute : Recently, while trying to get an update on the promotion bonus, I find that TD bank mark our accounts as ineligible for the promotion bonus- the reason : the account holders do not match the name on the mailer XXXX I find TD Banks reasoning for its refusal to pay the bonus is flawed at best and misleading and deceptive at worst. First, TD seemingly argues that any bonus-eligible account MUST uniquely match with the name and address on the mailer and the mailer promotion is NOT an online promotion. I do not see the distinction between mailer promotion and online promotion when the link on the mailer specifically instructs to open the account online. But more importantly, if TDs intention is to match the name and address on the mailer with those of the new account holders, its TDs responsibility to ensure that i.e., AUTOMATICALLY populate the name and address fields on the webpage or the bank provides a unique reference code on each mailer to be keyed in while opening a new account. The fact I was able to open multiple accounts online using the same link clearly negates TDs unique match claim. Second, TD had the opportunity to match the name and address on the mailer when on XX/XX/2020, right after I opened the accounts online, my wife and I physically went to a local TD branch to fund the accounts i.e., make the initial deposits. Not only did the bank gladly (! ) accepted the deposits but CONFIRMED that both our accounts are eligible for the promotions. Did the bank staff not know that the name and address on the mailer MUST match those on the accounts and there can be only ONE account per mailer? My opportunity cost of diverting funds to TD bank is not trivial and I would not let TD Bank get away with deceptive banking practice causing financial harms to account holders. In fact, I would like OCC and CFPB to investigate TDs account promotion practice and determine how many account holders have been duped by false promotions.
Company Response:
State: CT
Zip: 06824
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-18
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: This complaint is related to a Target Credit Card. I had been a customer for 13 years in good standing and regularly used the card and paid the bill on-time. Normally paid through the mail on a monthly basis. In XX/XX/2021, I submitted a payment using a checking account for XXXX XXXX Bank that had been transferred to XXXX XXXX. The new XXXX XXXX checks had not arrived so I used a XXXX XXXX XXXX check to make payment. The payment arrived at Target approximately 3 weeks late due to delays in mail being delivered. When received and opened by Target, the check was not valid due to account transfer to XXXX XXXX. They communicated with me via mail which took several weeks to arrive to me before I was aware my 1st payment had not processed. I was not aware of the 1st payment not processing until the following month when I sent a following month payment using the same checks. Finally after this 2nd check was sent and tried to cash which did not go through, I was able to set-up autopay and have the account autopay and reconcile all previous payment errors and late charges were waived by Target. I was under the impression that all was resolved as they had waived late fees and seemed to understand that the delay in mail was their responsibility and that the transfer of the checking account from XXXX XXXX XXXX to XXXX XXXX was an extraordinary situation that had been resolved with setting up monthly autopay. A week later I received a correspondence that stated my account had been closed due to returned payments. This was one of my largest and oldest credit lines that had really established a strong payment history for my credit bureau profile. The closure of the account negatively impacted my credit score by approximately 50 points for both the credit line and the length of time I had the account. Once I realized this had happened, I called Target and they said this was an auto decision that could not be reversed/reinstated and that they were sorry. They suggested that I try to open a new account. I was very disappointed that they could not reinstate my account as I had been a loyal customer for 13 years and this account had really helped to establish my credit and was used regularly. I will not be opening a new account with them. What I would like is for them to look at the full picture of my account and not just the past two months that in my opinion was some their fault and some due to the process of transferring checking accounts from bank to bank. I would like to reinstate my account to its previous status, which is what I asked that they do when I spoke with their customer service. It was an honest situation that I am sure happens to many customers when banks purchase other banks. It was not a situation that happened regularly with my account to try to play the float game. The old bank checks can become stale and with the delay in mail and only communicating with me about the situation via mail that seemed to really slow down the process to resolve. Then, even when I felt the situation had been resolved, they went ahead and closed my account without my knowledge. Thanks in advance for your assistance with this matter.
Company Response:
State: IL
Zip: 617XX
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-18
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened a XXXX XXXX account on offer with a {$300.00} bonus with a direct deposit. TD Bank is denying the offer saying I got a bonus in 2018 even though I have fulfilled all requirements to get the bonus. I opened a Savings account woth $ XXXX opening deposit to get an additional {$200.00}. All that was said was I should not have an account with them in the last 12 months. Please refer to the attached offer from TD Bank. Footnote terms were given in the last few pages of the attached file. " Offer is available to new personal checking Customers who do not have an existing or prior personal checking account at TD Bank within the preceding 12 months, open their account online via this web page and complete the required qualifying criteria. {$300.00} bonus offer available to eligible new personal checking Customers when opening a TD XXXX XXXX account with cumulative direct deposit funds of {$2500.00} or more into the new account within 60 days of account opening. ''
Company Response:
State: CT
Zip: 060XX
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-17
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I opened TD XXXX Credit Card on XX/XX/XXXX. In the credit card terms and conditions there was no foreign transaction fee listed. Today when my statement closed I noticed that TD Bank had started charging me foreign transaction fee since XX/XX/XXXX. TD Bank didn't send me any notifications about changes in fees. When I called TD Bank customer service looking to have this issue resolved, they confirmed the change in fees but refused to refund any of the fees charged. I believe that my consumer rights have been violated as TD Bank has added new fees without informing me as a customer.
Company Response:
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2021-05-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-17
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I received a debit card from TD Bank today that I did not apply for. I called them and alerted them to that fact and they said they would refer my case to their fraud team to investigate. The person I spoke to said I should contact several website including the FTC who referred me to this website.
Company Response:
State: NY
Zip: 120XX
Submitted Via: Web
Date Sent: 2021-05-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-17
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I received a letter dated XX/XX/2021 re : Your TD Bank Checking account ending in : XXXX. I did and do not have a checking account with TD Bank. After a couple of days, I received two packages with two sets of TD Bank check books inside that have different account numbers at the bottom. I did not order these because I do not have an account with this bank and never had any account with this bank.
Company Response:
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2021-05-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-16
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2021, i used a TD bank atm at XXXX XXXX NY to deposit my cash. I had a total of {$50.00} XXXX and {$20.00} XXXX to make my total of {$4100.00}. I had counted my cash prior to getting to the bank. I used the first atm and placed more than the required number of bills that included 50s and 20s, the atm took some of the bills which were mostly 50s, and returned very few 50s and 20s. Without noticing the error, i told it to deposit the first set of bills and tried to deposit the rest however, the machine wouldnt take the rest of the cash. That deposit came to {$1000.00}. I did a final deposit on the next machine only to realize my funds were incomplete which came to a total of {$690.00} and {$900.00} respectfully. Which means i was missing {$1500.00}. Then it occured to me that the first deposit stated {$1000.00} which should have been {$2500.00} because it had taken only the {$50.00} bills and should not have been {$1000.00}. i ran into the bank after the atm error which could mean the ATM counted my {$50.00} bills as {$20.00} bills. They filed a claim and told me to wait 5 buiness days. I called on the 5th business day and they said its 10 business days now. I called on the 10th business day and i was told the claim was not in my favour. I ran to the bank to speak with the manager. He looked at the claim and said the initial claim was done incorrectly. He stated they count the overages every friday and the claim stated overages counted on XX/XX/XXXX when it should have been counted on XX/XX/XXXX. He stated he was going to look into this and get back to me. He called me back 3 days later on XX/XX/XXXX and stated their account did not have any overages for the week of the XX/XX/XXXX and he had his atm tech open the machine to see if there were funds stuck there but there wasnt so they would be closing my claims. I kept insisting that i know my total funds and its still missing from their machine. He stated he looked at the camera and saw the atm gave me back some funds which i deposited in the next machine. And i told him, thats been true and in my inital statement. The first ATM gave me back some bills and was refusing to take the rest of the bills multiple times so i had to use the other ATM. Whoever fixed the issue from the first atm must know the atm machine wasnt taking any more cash. He said the bank can no longer do anything about this, and would be closing my second claim and ended the call. My total funds is still missing {$1500.00} and i dont know what else to do.
Company Response:
State: NJ
Zip: 07450
Submitted Via: Web
Date Sent: 2021-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-15
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XXXX XXXX, 2021 I received a form letter from Nordstrom stating that it had " blocked '' an account for " security. '' The day it issued the card, it says, {$800.00} was charged to the card, so it blocked it. The charges occurred at two stores fifty miles from my home. There is a Nordstrom store three miles from my home. I wrote a letter to Nordstrom, on XX/XX/XXXX, stating I have no credit card relationship with Nordstrom, never had. I received phone calls from Nordstrom, restated the fact that Nordstrom and I have no legal relationship whatever. I confirmed the statement a second time by letter dated XX/XX/2021. " Nordstrom '' refuses to go away, it keeps sending monthly statements, robo calls, and now states it has reported its claim to a credit agency. I wrote a third letter, dated XX/XX/XXXX, enclosing a copy of my driver license and a copy of the State Bar of California page showing I am licensed to practice law. I repeated that whoever and however Nordstrom issued a card, it did not issue it to me. I demanded all documents which show how it issued the card and what facts it possesses that supports its claim it issued the card to me. " Nordstrom '' has not responded in writing to the letters. I am XXXX, a male, and have never purchased anything in a Nordstrom store. How to make this block of stone stop harassing me? Suing it is not a solution for a XXXX year old man with severe congestive XXXX XXXX.
Company Response:
State: CA
Zip: 90274
Submitted Via: Web
Date Sent: 2021-05-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A