Date Received: 2021-07-23
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Hello my name is XXXX XXXX XXXX. I live at XXXX XXXX XXXX XXXX XXXX, MA XXXX. I went to the local TD bank to open my account but the bank says there is already an open account under my name and SSN number so they. They gave me this website to report fraud. My SSN XXXX. My phone XXXX
Company Response:
State: MA
Zip: 013XX
Submitted Via: Web
Date Sent: 2021-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Account Name : TD BANK N.A. Account Number : XXXX Date Opened : XX/XX/2013 Balance : XXXX Reason : Identity theft Please remove it from my credit report
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2021-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-22
Issue: Written notification about debt
Subissue: Notification didn't disclose it was an attempt to collect a debt
Consumer Complaint: Td bank is adding negative fees to my account after letting charges I ask to not accept and my account is negative right now something that's never happened to me and I just got back from XXXX XXXX so I won't be getting paid no time soon
Company Response:
State: NY
Zip: 10453
Submitted Via: Web
Date Sent: 2021-07-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: On XX/XX/2021, we received a phone call from a XXXXXXXX XXXX XXXXXXXX employee. At the time I was at quarantined at home with XXXX children on " XXXX '' school. After a pressured conversation and threats to cut the power to our home in which he brought a number of proofs to validate himself, we paid him in 2 transactions totaling an amount of {$2200.00} for an account that we believed was in arrears. Immediately, after hanging up the call, we realized that the call was fraudulent. Running over to TD Bank in a panic, we tried to stop the transactions. Both of them said " pending '' and we were told that there was a chance to stop the payment. We began a series of desperate phone calls to bank managers, supervisors and higher ups in the hopes of somehow recouping the money. The calls were either not answered, or were not returned. We essentially, were " blown off ''. For us, the amount of this transaction is significant and the absolute disregard and lack of attention from the bank was appalling to us. We have been banking with TD Bank for 10 years and have 9 accounts with them. When we finally reached a vice chairman, after an initial very rude exchange in which he implied that we were a bother, we were told that there was nothing they could do for us as the payment went through immediately. This is very strange to us as the bank records show the 2 payments posting on 2 different days, yet they were made minutes apart. As such, we believe that had we received the appropriate attention, we could have stopped them from going through. It has been a large case of neglect, negligence and general disrespect towards us the customer. We are still seeking recompense for this maleficence and are strongly considering closing our accounts and going elsewhere. In the meanwhile, maybe if this complaint is seriously recognized we might get the deserved attention and compensation.
Company Response:
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: In approximately XX/XX/XXXX, TD Bank solicited our credit card merchant processing business with false promises. Since then, TD Bank has been over-charging our checking account by fees that are significantly higher than what was promised and agreed, and TD Bank - after being repeatedly advised of the discrepancies since early XXXX - refused to make necessary corrections. We are a small business and have to work hard for every dollar we make. When a large bank like TD Bank promises rates and coerces us to use their services in return, we need these promises to be met. In around XXXX of this year, I was referred to Mrs. XXXX ( TD Bank ) by Mr. XXXX ( TD Bank ), after sending Mr. XXXX relevant merchant account statements from XXXX, generated by a different merchant processor. Mr. XXXX referred me to Mrs. XXXX, stating that I " would like what XXXX has to say. '' During subsequent phone conversations, Mrs. XXXX stated to me that she had analyzed our account statements, and stated that we were " charged way too much '' by our previous processor. I stated to Mrs. XXXX that this made sense to me, since TD Bank is a bigger bank than our previous processor. I mentioned to Mrs. XXXX that in approximately XXXX, I had spoken with a representative of TD Bank merchant solutions, and I explained to her that at the time the TD Bank offer was not very attractive. I explained that in XX/XX/XXXX, we were offered rates that were only marginally lower than what we had at our then-current processor. I explained that for " a few hundred dollars '' in savings in XXXX, I did not think making a switch would be worthwhile at that time. Mrs. XXXX agreed that this was the right decision in XXXX, and then said that " times are different '' now. Mrs. XXXX went on to explain that we would be part of a three-tier program, and that - in reviewing the XXXX transaction statements - most of our customers would fall into the 1.65 % category. With the exception of some monthly fees, we should expect our fees to be " close to that number. '' At most, we would be looking at a 2 % fee for our credit transactions processed through TD Bank. Mrs. XXXX estimated that our fees would be " almost cut in half '' and that XXXX NJ XXXX would benefit from several thousands of dollars in savings each month. I explained to Mrs. XXXX that we had just begun our busy season, and that making a switch of merchant processors would be time consuming. However, given the significant savings promised by Mrs. XXXX, it would be worth it. As a direct result of this conversation, and in reliance on the statements Mrs. XXXX made, we changed processors approximately at the beginning of XX/XX/XXXX. At the beginning of XXXX, after the first fee withdrawal from our checking account, I immediately noticed a discrepancy between what she had promised, and what we were being charged. I immediately reached out to Mrs. XXXX via email and voicemail to discuss the issue, pointing out the significant discrepancies between her offer and the actual fees. I also notified Mr. XXXX. Despite several follow up voicemails and emails, I did not get any response until the beginning of XXXX. We have been overcharged since beginning to work with TD Bank by a total of {$2800.00} as of the end of XX/XX/XXXX. I am looking for help in resolving this issue with TD Bank. I can provide contemporaneous phone call notes, email correspondence or other documentation, if needed. I feel like we are being defrauded by our bank and hope that the CFPB can help. Thank you
Company Response:
State: NJ
Zip: 08807
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have spoke with Target representatives several times, they are stating I am late 3 different times on my credit report which is simply not true. I do have proof that they were paid and how they were paid. I even sent a letter to the CEO and financial services of Target and they will not respond. I need help at this point because they are reporting incorrect information on my report. I am trying to purchase a home for my family of XXXX. I did have XXXX and I did get behind in XX/XX/XXXX, but they are not reporting correctly for XXXX and XX/XX/XXXX, I was NOT late. Thank you
Company Response:
State: TX
Zip: 76112
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2021 I checked my TD Bank accounts on my app. There was a charge for {$440.00} from the joint account that I had opened with a former partner ( XXXX XXXX ). His account had been overdrawn for the same amount due to negligence on paying back the overdraw fees on his part over the course of 4.5 months. I was able to access the history of transfers and deposits to the joint account from my phone, which was connected to all of my utility accounts for the house we lived in together. It clearly states that his personal account had not contributed or taken from this joint account for the same amount of time he started accruing this massive overdraw amount. I made sure to check that before immediately calling TD Bank to try getting it resolved. I had received zero notification that this was going go happen. I would have moved my money and changed the account that my utilities come out of to my personal account, but I was never given the chance. I spent that morning on the phone and at my local branch, where I was treated with coldness and a not sure what we can do attitude, even after explaining in detail everything that had happened and why, and that it was crystal clear that the money that had been taken out to cover his debt had been put into the joint account by me and me alone. I was told to get back on the phone with upper management, and the clerk at the branch provided me with a number to call. At this point, I was so agitated and discouraged that I was in hysterics, so much so that I had an anxiety attack. When I had calmed down, I called the upper management number they had provided for me and I was told once again that there was nothing that could be done. In addition, the next time I went to my local branch ( the same one I visited on XX/XX/XXXX ), the clerk who spoke down to me, chastised me for being upset, and brushed me off with a phone number came to the window just to say hi while keeping intense eye contact with me. She was not the clerk helping me make that days deposit and it was very uncomfortable, extremely unprofessional and humiliating, especially when she was the one I had explained this trying situation to less than a week prior. Id like to reiterate that the date this happened was XX/XX/2021. This was rent money that TD Bank stole from me to cover a debt that was someone elses responsibility following a global pandemic that unemployed literally millions of people. TD Bank used what were clearly my funds to cover someone elses debt to them, treated me poorly when I was doing all the work to get it resolved, and decided to further mock me by coming to see me deposit a measly {$20.00} into my account because that following week I was scrambling to pay my rent following this hit. I have never done anything like submit a complaint before because I believe in personal responsibility, but that is also why I am doing this. My ex had a personal responsibility to pay back his debt and TD Bank had a personal responsibility to do their due diligence and see plain as day with the records I also had access to that it wasnt his money they were taking - it was mine. I feel I am being held financially responsible for not only a negligent persons actions, but a major bank that I have entrusted with all the money I have. {$450.00} might not be a lot to some people, but that is a huge blow to me with the income I earn to merely survive. Thank you for considering my complaint and hearing me out. I hope to hear from you soon. XXXX XXXX
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I purchased a new vehicle using a TD Auto Finance Loan. Their website is the primary bill pay mechanism. When you go to set up autopay the ONLY OPTION is to pay the exact monthly payment amount. You can not set up an autopay schedule to contribute MORE than the monthly minimum payment. This is CLEARLY SET UP TO MAXIMIZE THE COMPANY 'S PROFIT. I tried calling TD Auto Finance to set up an autopay amount greater than my monthly minimum payment which would benefit me, the consumer, by reducing the principal and thereby the total interest owed. Further, the website is confusing for most users as it tries to give you the option of applying any excess payment to next month 's minimum payment rather than the principal. TD Auto Finance is preying on unsophisticated borrowers and creating artificial barriers to reducing overall costs to people financing vehicles.
Company Response:
State: VA
Zip: 22201
Submitted Via: Web
Date Sent: 2021-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was a victim of a foreign initiated elder abuse financial scamming scheme that was facilitated, in part, by improper actions taken by representatives TD Bank NA. Scam occurred on XX/XX/2021in the amount of {$28000.00}, see attached summary documents for a more defined understanding of my complaint.
Company Response:
State: PA
Zip: 19026
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have some concerns about how my deceased fathers bank account at TD Bank was managed prior to his death. The TD Bank Fraud Department was informed by XXXX, who managed his IRA, that he was a victim of on-going fraud and scams. This notification was shared with the TD Bank fraud team on XX/XX/XXXX. While a customer of TD Bank, I also personally reached out to two branch managers at the TD Bank XXXX branch to alert them that my father is a victim of fraud. This did not result in any changes to their handling of his account. Between XX/XX/XXXX and XX/XX/XXXX, when he took his own life as a result of financial distress, I believe that TD Bank did not follow proper procedures in order to protect him and his assets. My father sold his home and made a large deposit of {$280000.00} into his TD Bank account on XX/XX/XXXX. On several occasions, my father walked into different branches on the same day and withdrew large amounts of cash without question. On XX/XX/XXXX, he went into a branch and withdrew {$15000.00} in cash. The very next day, on XX/XX/XXXX, he withdrew another {$15000.00} in cash. On XX/XX/XXXX, he took out another {$16000.00} in cash. On XXXX, he pulled out another {$33000.00} in cash. In addition, he made two large wire transfers out of his account. On XX/XX/XXXX, he wire transferred {$65000.00}. And, again on XX/XX/XXXX, he wire transferred another {$95000.00}. He essentially was allowed to drain his entire TD Bank account between XX/XX/XXXX and XX/XX/XXXX. As far as I can tell, there was little oversight to his suspicious transactions. He eventually took his own life on XX/XX/XXXX, stating in his suicide note that his death was a result of financial distress.
Company Response:
State: MD
Zip: 20817
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A