Date Received: 2022-01-07
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Bank account opened with TD Bank in XX/XX/2021 Bank account opened with XXXX XXXX in XX/XX/2021 2021
Company Response:
State: NY
Zip: 11706
Submitted Via: Web
Date Sent: 2022-01-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-06
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I am a consumer and I feel that my federal consumer rights have been violated. I heard that they don't follow the XXXX. On XX/XX/2021, I sent in a payment overnight to TD Bank USA N. A. for my Target Credit Card to be credited. I called the following week to ensure they received the payment and representative said they don't have my payment. I gave the Express tracking number XXXX and she said it didn't matter, but will note my account that I called about my payment. Shortly, after that my statement due date passed, I received another statement, but my account was not credited. I recently sent a notice of billing error to Target Credit Card via certified mail XX/XX/2021 about this credit that should be applied.
Company Response:
State: IL
Zip: 60506
Submitted Via: Web
Date Sent: 2022-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: This complaint is in regards to another complaint filed XXXX in which TD banks claims I removed a fraud block. However, out of the 6 fraudulent charges, I only removed 1 fraud block. I did not receive any td bank alerts on all the other fraudulent charges. Please provide me with a record on all fraud removals for each fraudulent transactions. Because I only have a record of 1 td bank text alert.
Company Response:
State: FL
Zip: 33064
Submitted Via: Web
Date Sent: 2022-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-05
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: TD BANK XXXX XXXX I owe {$0.00} Status current Date opened XX/XX/2018 I have never signed any written document saying that I owe this debt to the collector. They are violating my rights of the FCRA as a consumer. I do not know who they are and have not written consent from my end. Also, they have not verified that I owe this debt to this alleged company. Please have this removed from XXXX and XXXX.
Company Response:
State: GA
Zip: 30344
Submitted Via: Web
Date Sent: 2022-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-05
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: - td bank charged me excessive overdraft fees and they wont give me my money back. They credit my account and they debit it in a same time. I paid excessive overdraft fees for the last 2 years
Company Response:
State: FL
Zip: 33442
Submitted Via: Web
Date Sent: 2022-01-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-05
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My TD bank debit card was used fraudulently while the card was still in my possession. The scammer used my debit cards information and made several transactions totaling {$7900.00} made to XXXX Resorts and XXXX. The transactions were itself suspicious in nature, yet no action was made to stop the transactions from going through. I started a fraud claim with TD Bank on XX/XX/XXXX and it resulted in the bank denying any fraudulent activity had taken place. List of fraudulent transactions : XX/XX/XXXX - XXXX Resorts - {$530.00} XX/XX/XXXX - XXXX Resorts - {$530.00} XX/XX/XXXX - XXXX Resorts - {$530.00} XX/XX/XXXX - XXXX Resorts - {$530.00} XX/XX/XXXX - XXXX Resorts - {$530.00} XX/XX/XXXX - XXXX Resorts - {$1000.00} XX/XX/XXXX - XXXX Resorts - {$1000.00} XX/XX/XXXX - XXXX Resorts - {$1000.00} XX/XX/XXXX - XXXX - {$300.00} XX/XX/XXXX - XXXX XXXX {$610.00} XX/XX/XXXX - EVI XXXX - {$1000.00}
Company Response:
State: NY
Zip: 11355
Submitted Via: Web
Date Sent: 2022-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-05
Issue: False statements or representation
Subissue: Impersonated attorney, law enforcement, or government official
Consumer Complaint: Td Bank/Td Card services has been illegally upcharging interest on my credit card bills. For example, Td Card Services charges interest on debits that have been refunded. Td Card services/Td Bank also claims I paid late, when I never did. In fact, I have proof via their outdated faux-app which is merely a website saved on an iphone/android homescreen that proves i paid, yet TD charged me late fee 's regardless of the fact. I have reached out to TD via phone, mail, email and even social media, to no avail. I have screenshots, screen recordings, call logs and countless pieces of proof that shows the negligence and outright illegal acts TD has displayed. I am a XXXX veteran, regardless, TD shoud n't be taking advantage of any one person, whether they served the United States Military and was rendered XXXX due to valor on the battlefield.
Company Response:
State: NY
Zip: 10028
Submitted Via: Web
Date Sent: 2022-01-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-05
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: I have been unable to view my TD Bank credit card in the app since this card account was purchased from XXXX Bank years ago. I called TD Bank customer service and spoke to XXXX. She was unable to assist and said she had to transfer me. I asked follow-up questions as to why I had to be transferred. I told her to " hold on '' while I was taking notes of her telling me why she was unable to assist. Before I had consented she transfered the call away. Terrible customer service when I asked her to please hold on. The original issue was never resolved and I still can not view my TD Bank credit card in the TD app
Company Response:
State: WA
Zip: 98004
Submitted Via: Web
Date Sent: 2022-01-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I live in XXXX XXXX NJ. A blank unsigned check was stolen from my car. It was written for {$4000.00} and forged ( with a non matching signature ) and deposited in to the thief 's account at the same bank I bank with, TD Bank. I called TD customer service when I noticed the withdrawal and alerted them of the fraudulent check and froze the account immediately. Later that day the thief went back to the same TD branch and tried to withdraw the funds. The bank called me to question the transaction and they were alerted it was fraud. They wouldn't call the police with the thief in the lobby or help detain him, however I was able to get the police to the bank. The thief was arrested and charges are being pressed for the check/theft. An affidavit was filled out at the bank and notarized and sent in for processing. It has now been a month, and nothing has been done. The bank hasn't called me or even sent me a letter acknowledging the incident. I have called in to customer service and they say it's under investigation but that department can't be contacted. They then told me to take it up with the branch. I spoke with the branch and they alerted me it's in TD 's hands and that they have done everything they are supposed to do. No one has taken responsibility for the situation and everyone seems to point the finger to someone else. The bottom line is the bank should have checked my signature on file and never cashed the check. Even if they did, the transaction was from a TD to TD account, so it should have been a quick reversal. Not sure how much investigation needs to take place when the person was arrested for the check in their own bank lobby. It's not fair I should be out the {$4000.00}.
Company Response:
State: NJ
Zip: 079XX
Submitted Via: Web
Date Sent: 2022-01-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-04
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: This submission is NOT from a third party. I, XXXX XXXX XXXX XXXX the natural person, consumer, & agent is currently being suppressed by not being able to exercise my rights as a federally protected consumer. On XXXX I sent out a Debt Validation letter along with a cease & desist with requested information via certified mail to TARGET CARD SERVICES for debt validation purposes. Im not asking for verification of an alleged debt, Im requesting information to validate the alleged debt. I gave them 30 days upon receipt to investigate information & they received it on XXXX. They are now 30+ days late. They are knowingly reporting false misleading information without proper validation. All references to this account must be deleted and completely removed from my credit file and a copy of such deletion request shall be sent to me immediately. Can I get some assistance with this issue? Thanks. I will attach attachments
Company Response:
State: VA
Zip: 23324
Submitted Via: Web
Date Sent: 2022-01-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A