Date Received: 2023-11-17
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I learned from a TD Bank teller ( at a different branch that I normally use ) in XXXX of this year that the Preferred Savings Account that my money had been in since 2019 doesn't exist anymore and that it's now a Signature Savings Account and the interest rate is 2.47 %. I had been getting 0.01 % with the Preferred Savings. I should have been automatically switched over to the Signature Savings, or at the vey least, informed of the change when it happened. I was not aware of the change and therefore not able to receive the increased interest rate. I believe TD Bank owes me the back interest from the time TD Bank discontinued the Preferred to the date I was switched to Signature.
Company Response:
State: MA
Zip: 01960
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Closing on a mortgage
Subissue: Fees or costs after closing
Consumer Complaint: Good Afternoon, I believe TD Bank has made a UDAAP violation. I called and inquired about a HELOC on an investment property. They told me they had a great HELOC program that would not have any closing costs. There was only an application fee of {$99.00}. This was discussed multiple times throughout the entire process that can be verified on their recored lines. Once they called me with my clear to close they now are saying that this loan does not fit the product they initially put me in and say closing costs would be {$930.00} in addition to the {$99.00} application fee. Had they mentioned this earlier in the process could have avoided this by not moving forward. the entire process I told them the only reason I'm working with TD is because there were no closing costs. at no point until I received my clear to close had they admitted there would be closing costs, the lied through the entire process and took advantage of a well qualified individual. I feel like I was put in an unfair position as I needed the funds to use on my properties and have now wasted an entire month that I could have been applying for a loan somewhere else with less closing costs. I called and asked what they could do about this and the loan processor XXXX XXXX instead of trying to remedy said ok we won't close and ended the call. I tried to speak to the lender who said they would escalate it and their manager said they couldn't help at all. I'm concerned many other individuals are being taken advantage of by TD Bank and this is not right. Personally I work at a bank and understand the rules and regulations and this is absolutely deceptive and taking advantage. The offenders include : XXXX XXXX - Loan Processor XXXX XXXXXXXX XXXX XXXX - Loan Officer XXXX XXXX XXXXXXXX XXXX - Loan officer XXXX XXXX
Company Response:
State: NH
Zip: 038XX
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-18
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I had made a payment of {$240.00} on XX/XX/. I was told it would take a couple days to clear. To this day, XXXX XXXX XXXX my available balance has not reflected this payment. The bank was charged a day after payment was made and the payment shows it went through through the credit card 's online services. I made several calls. At first I was told it would take a couple days. So I called five days after the payment was made and I was told it would take 5-7 business days and the reason it would take this long was because I made several payments in one billing cycle. I called last week and was told it would take two weeks so by the end of the week ( today, XX/XX/XXXX ), my balance should reflect payment. I was told in order for it to clear before the date, I needed to have a conference with my bank. The representative I called on TuesdayXXXX XXXX XXXX XXXXXXXX said he couldn't complete the conference because there's a lock on payments that not even a supervisor can override. I called today, XX/XX/XXXX, and had a conference with my bank, but the representative was only able to reflect my most recent payment which was {$40.00} made on XXXX XXXX XXXX, posted through my bank account XX/XX/. So when I called back again, a different representative told me the {$240.00} payment had a 15-day hold on it. The only way to clear before then was to have a conference with the bank. However, the call where I had a conference with the bank mentioned both payments ( {$240.00} and {$40.00} ). So I told the representative I already had a conference and mentioned both payments posted. He just kept saying it should clear by tomorrow, XXXX XXXX XXXX. When I asked him why this hold took place, he couldn't give me a direct answer. And when I asked him how to avoid this from happening again, he kept saying to have a conference with my bank and was assuring me it actually wouldn't happen again. When I asked him how this hold would be any different from any future ( potential ) hold he said, " Very good question. You see, Target- '' and he disconnected the call to avoid giving me an answer.
Company Response:
State: CA
Zip: 92802
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There are multiple credit inquiries on my credit report that I did not request or give permission to any of the companies that pulled my report
Company Response:
State: FL
Zip: 33130
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Company violated FCRA 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information
Company Response:
State: MO
Zip: 63136
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Problem with a company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: I am the a XXXX for a nonprofit Florida XXXX named XXXX XXXX XXXX XXXX XXXX XXXX whose EIN is XXXX. This corporation had a checking account with TD Bank, of which I am a XXXX, that had a balance of {$570.00} ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) since XX/XX/XXXX. The account has had no activity since XX/XX/XXXX. I visited a branch of TD Bank in XXXX, Florida Wednesday, XX/XX/XXXXXXXX to close the account out and donate the balance of the account to another non-profit organization. The tellar pretened to have trouble finding the account because the account, she said had been inactive for so long. She asked me for my social security number and I told her that this is a non-profit organization and I am only a XXXX on the account, and that my social security number would not be associated with the account. She continued to predend that she could not locate the account in her system even though I gave a her a blank business check with the account number on it. I unwittingly relented and finally gave her my social security number to try to help her find the account. After I gave her my social security number she informed me that the account was in closed and had been turned over to TD Banks collection department and that the organization owed {$69.00} ( XXXX XXXX XXXX XXXX XXXX ). The tellar falsely represented her purpose for collecting my social security number with the intent of surrepticiously using it to collect on a debt. Apparently TD Bank had been charging a periodic fee on this account which exhausted the existing balance and overdrafted the acount. TD Bank had a policy of no fees on this account as long as it had a running balance of at least {$500.00} ( XXXX XXXX XXXX XXXX XXXX XXXX ). I never received bank statements in the mail nor did I recieve a notice about the overdraft due to fees on the account.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On XX/XX/2023 I made my scheduled payment at TD Bank of {$490.00} my payment was made on time. On XX/XX/2023 I received a letter stating that the payment was not received I called TD XXXX number and was informed that the teller made a error and the payment was applied to principal and not to payment and to go into the branch to have this matter taken care of. I received and alert that the late payment was sent to my credit report. I would like this late payment to be removed from my credit report.
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-15
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX No callback option XXXX XXXX XXXX Highest level of management XXXX of management XXXX XXXX XXXX XX/XX/XXXX transferred XXXX XXXX XX/XX/XXXX XXXX said XXXX filed XXXX dispute Called back XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX ordered new card XXXX XXXX XX/XX/XXXX TD Bank filed XXXX XXXX and blocked my card with my knowledge. I called and got a virtual card and a manager by the name of XXXX blocked my card. She told me she did not block my account and today a manager told me she did. I am out of town and not close to a branch. I have no cash and the last TD Bank manager by the name of XXXX basically told me to XXXX it up and ordered a new card.
Company Response:
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2023-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Georgia XXXX XX/XX/2023 XXXX XXXX XXXX XXXX XXXX TX XXXX To whom it may concern : Please accept this letter as my formal written request for the following items on my credit report to be investigated. Your failure to positively verify these accounts has hurt my ability to obtain credit. Under the FCRA, unverified accounts must be removed and if you are unable to provide me a copy of verifiable proof that I own this debt, you must remove the accounts listed below. I demand the following accounts to be removed immediately : TD XXXX XXXX XXXX XXXX - Under 15 USC 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies ( a ) Duty of furnishers to provide accurate information- Please delete immediately.
Company Response:
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I checked my credit report & I found that I had XXXX unauthorized inquries on my report, one from XXXX, one from XXXX bank, and the last one being from TD bank, I never made nor authorized any of these inquries on my credit report.
Company Response:
State: MA
Zip: 019XX
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A