Date Received: 2018-08-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX as requested by my builder I sent XXXX from my account at XXXX XXXX to Suntrust Bank in Florida XX/XX/XXXX -- -called builder -- did you receive funds -- he says I never sent that email XX/XX/XXXX Call XXXX they open an investigation XX/XX/XXXX investigation concludes with no funds returned to my account On or about XX/XX/XXXX I called Suntrust and spoke to XXXX XXXX in their compliance department she was not only rude but would not give you any information to assist we simply want to know where our money went and if we can get it back we are hard working people that can not afford this loss as we are building our home for our family I have the account numbers for the account involved
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02026
Submitted Via: Web
Date Sent: 2018-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-07
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Please provide me with a copy of the Note for loan number XXXX as it relates to XXXX XXXX XXXX XXXX XXXX, NC XXXX. I submit this as a Qualified Written Request under the Real Estate Settlement and Procedures Act ( section 2605 ( e ) ). Thank you, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-07
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Please provide me with a copy of that certain SunTrust Mortgage , Inc . Note dated XX/XX/2008 relating to property commonly known as XXXX XXXX XXXX XXXX XXXX, NC XXXX. Please accept this Qualified Written Request under the Real Estate Settlement and Procedures Act ( section 2605 ( e ) ). Thank you, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Please accept this qualified written request for the following document relating to property commonly known as XXXX XXXX XXXX XXXX XXXX, NC XXXX. A copy of a XXXX XXXX for SunTrust loan number XXXX. Thank you, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: I paid for a XXXX service threw XXXX once the customer recieved the money i was. Blocked
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30314
Submitted Via: Web
Date Sent: 2018-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-03
Issue: Improper use of your report
Subissue: Report provided to employer without your written authorization
Consumer Complaint: I am an employee for XXXX XXXX XXXX XXXX and I have been out on medical leave from XX/XX/XXXX to the present. On XX/XX/XXXX, a direct deposit was made in error and that money was not mine because I did not work and were not entitled to any funds directly from XXXX XXXX XXXXXXXX in XXXX. On XX/XX/XXXX, I was made aware of a transaction from my company XXXX XXXX XXXX XXXX in from the Administrative Judge in my XXXX case. My employer deposited a check in the amount of {$910.00} into my closed account at Suntrust. Suntrust bank never got in contact with me about the deposited funds. Nevertheless, the reporting of the funds to social security has caused me to lose out on my XXXX because it appeared that I worked. On XX/XX/XXXX, I contacted my employer and asked them to correct the issue with the 3rd quarter reporting of wages, and to also correct my XXXX form, which they refused to do. According to my employer, I had received the funds and it was my problem. I then contacted Suntrust bank and talked with Mrs. XXXX ( the Vice President ) at the XXXX XXXX location in XXXX XXXX, NC. She typed up a letter for me stating that my account was closed on XXXX the XXXX and that any attempt to deposit money into my account would have been sent back. As it turned out, Mrs. XXXX reported to my employer that I owed the bank money and they utilized the funds to pay off my debt to Suntrust, but I never received a statement to that effect. In addition, Suntrust did not send me the remaining balance from the funds. I contacted Mr. XXXX XXXX ( Supervisor at Suntrust with the Account Recovery and Retention Department ) and explained how the money that was deposited into my account was not mine and needed to be returned to my employer. Mr. XXXX instructed me to have my employer 's ACH to contact Suntrust 's ACH and to have the funds pulled back. I told my company what he said to do ; however, XXXX XXXX ( HR ) took it upon herself to contact Mrs. XXXX On Friday, XX/XX/XXXX. Mrs. XXXX asked Mrs. XXXX to provide her with my information before she could discuss my account, which she did without my consent/ permission. On the same date, Mrs. XXXX proceeded to share the details of my bank account with Mrs. XXXX and again, this was done without my consent. There were at least four exchanges of communication with these individuals, with three of them being written exchanges of information in e-mails, which I have in my possession. I contacted my employer and discussed the misrepresentation of Mrs. XXXX with XXXX XXXX ( CFO of XXXX XXXX XXXX XXXX ) on XX/XX/XXXX ( because this should not happen to employees ). He refused to investigate the situation although he forwarded e-mails to me. When it comes to me recovering the funds, Suntrust sent me a check on XX/XX/XXXX, for only {$660.00} out of the total deposit of {$910.00}. This amount in no way covers the full deposit, which I am returning to the company, but I need the full amount.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27127
Submitted Via: Web
Date Sent: 2018-08-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-03
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I had used SunTrust for years, but when I moved to a new apartment they were unwilling to process the fund transfers needed to pay my rent. So I called in during XXXX and when I realized they wouldnt do it, I decided to switch the bulk of my banking to XXXX, who would. When I called in to cancel my other accounts ( credit card ), I asked the agent what was necessary to keep my checking account open without fees ( in case I needed to cash a check or deposit cash in person ). She told me I just needed to have {$100.00} deposited each month via direct deposit XXXX bucks ( {$50.00} keeps getting autocorrected ) biweekly into the account. Each month this would put {$50.00} into the account, and for two months each year it would be {$150.00}, thus meeting their requirements. Since then I have gotten two {$10.00} maintenance fees. During XXXX, everything played out as planned, but one XX/XX/XXXX I received a maintenance charge of {$10.00}. I called and had it reversed, assuming it was a mistake. My balance was actually higher in XXXX due to the {$50.00} deposits and other deposits from my HSA. The reversal was credited on the XXXX. I noticed that I received another XXXXdollar charge on XXXX XXXX ( sorry, {$10.00} keeps autocorrecting and deleting this ). Ive called and nobody at SunTrust can explain it or provide an answer on what would prevent this charge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20003
Submitted Via: Web
Date Sent: 2018-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2018, I sent a test run for transferring money ( {$1.00} ) from Suntrust checking acct. to XXXX XXXX, which I have a checking acct., the fund arrived ( {$1.00} ) the next day. On XX/XX/XXXX, transferred {$1100.00} the same way .... as of this day it has not arrived at XXXX acct..and it has not shown up in my Suntrust acct. I have visit Suntrust each day asking to have it checked out, which they have, we have no results from the transfer Co. ( Fiserv ) that does the electronic transfer of funds for Suntrust. On XX/XX/XXXX .... I decided to run some more tests .... I transfer {$1.00}, XX/XX/XXXX transfer another {$1.00} and XX/XX/XXXX transfer {$1.00}. All of these transfer was successful in getting to XXXX checking acct. I have asked Suntrust to give me a provisional credit to my checking acct. which they have refused to do, HELP Thanks XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Please provide the most recent version of the promissory note, and life of the loan accounting for XXXX # XXXX XXXX # XXXX and the application for credit. Thank you, XXXX XXXX XXXX XXXX XXXX. XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Please provide me a copy of the most recent version of the document titled Loan Modification Agreement originally recorded on XX/XX/2010. Additionally, please confirm if this document has been endorsed, providing a copy of the endorsement, allonge and bailee letter ( s ). Thank you, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A