Date Received: 2019-05-29
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I opened my Savings Account with SunTrust Bank in XXXX in XX/XX/XXXX. SunTrust sent the XXXX form to me every year so that my husband and I could complete and return it. Around XXXX / XXXX XXXX XXXX had a protracted postal strike and our postal system all but collapsed. During that period we didn't receive these forms and I think this started our problems. We emailed SunTrust a letter instructing them to close our account and pay the money into our XXXX XXXX XXXX account. SunTrust 's XXXX XXXX replied in an email on XX/XX/XXXX that our signatures didn't match the signatures on her records which is absolutely nonsense as they received our signed XXXX forms for at least 10 years. On XX/XX/XXXX we received a notice that the account had been closed and the money transferred to some lost property account!! We need assistance in tracing where our money was transferred to and how to get hold of it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am an attorney in New York. On XX/XX/2019 my client 's email system was hacked and used to authorize the transfer of {$89000.00} into an account at SunTrust Bank. Within ten minutes of the wire being sent, we were able to detect the fraud and immediately had our financial institution reach out to SunTrust to report the fraud and place a hold on the account where the money was sent. Our financial institution followed ALL of SunTrust 's protocols inclusive of various versions of hold harmless agreements. We have been told that banks generally will have this rectified and the funds returned in a very short period of time. We know the funds were caught before being sent out and that SunTrust is holding the funds. It has been well over a month now. SunTrust not only has not yet returned the funds, but they continue to be non-responsive to both myself and our financial institution for weeks. We have calls in every single business day, emails as well, with no response and no courtesy of an update. We would like to know what our rights are here with regard to SunTrust and their failure to act professionally in handling this fraud that took place using one of their accounts. In the meantime, my client continues to be waiting for the return of his funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11581
Submitted Via: Web
Date Sent: 2019-05-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-27
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX is reporting false accounts on my report and I haven't been able to open a bank account. I have been a victim of identity theft and my character is being assassinated and defamed. Someone stole my information and opened bank accounts. XXXX is reporting identity theft and fraud on my name by having this accounts on my report. SunTrust, XXXX, XXXX, XXXX XXXX financial institutions have been reporting balances owed, I never opened accounts with them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44128
Submitted Via: Web
Date Sent: 2019-05-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-25
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I open a business checking account with Suntrust bank in XX/XX/2019 and make 3 deposit between 3 days total amount of XXXX and the same day that I receive my debit card I couldnt activate the card and when I call customer service they said that my account was terminated and if I want more information about it I have to visit the branch when I visit the branch they tell me that my account was closed but the banker said there was any note noticing why they terminate the account, she call someone through the phone and the person said in speaker that they cant tell me why but they just cut the relationship and business with me but in a couples of days they would send a check with my money and a letter letting me know that they close the account because they cant give me my money back in the branch, they havent send the check or the letter and I even use the account as a young entrepreneur and father of a family im very frustrated because this was my startup business and my first payments received and I lost the clients and potentially income ( around {$85000.00} ) i even want to continue with my business Im very disappointed because of the unfairly and discrimination against clients by this institution Im making a call to CFPB to investigate this institution because if you do some research this is not the first time that Suntrust banks do this unfairly actions against clients they let people open accounts and make deposit and in a time lap of 3 to 5 days they closed and hold the funds for several days or weeks without any concrete or reasonable reason
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 328XX
Submitted Via: Web
Date Sent: 2019-05-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-25
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Good Morning, for almost 3 years i still see new inquires in my credit reports which has not done by me, i have left the United States back on XXXX, but i definetely know that somebody has been using my identity for their own purpose for the years, I kindly ask you to delete these inquires from my XXXX, XXXX, XXXX, Chexsystems reports also i have already made report at XXXX XXXX Inquiry from XX/XX/XXXX XXXX Inquiry from XX/XX/XXXX Suntrust Bank Dba XXXX Inquiry from XX/XX/XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-24
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: HELLO AS THEY ARE TALKING ABOUT A DISPUTE WITH SUNTRUST BANK ON UNAUTHORIZED CHARGES, I SUBMIT A DISPUTE WITH SUNTRUST BANK ON SOME CHARGES IN MY BANK ACCOUNT FOR THE LOSS OF MY DEBIT CARD ON XX/XX/19 I WILL SEND ME SOME DOCUMENTS WHAT WILL FILL IN PERSON TO THE BRANCH AND FILL OUT SUCH DOCUMENTS BUT THE DAY OF XX/XX/19 I RECEIVED A CALL FROM THE AGENT WHO CARRIED OUT THE CASE TO ASK ME QUESTIONS I ANSWERED ALL YOUR QUESTIONS WITH SUCH DISPUTE I ANSWERED EVERYTHING ACCORDING TO WHAT WHAT HAPPENED TO ME AND WHAT I SAID THE DAY THAT I CALLED YOU TO REPORT MY LOST CARD THAT WAS THE DAY THAT I REALIZED THAT THE CARD WAS NOT WITH ME BUT I DID NOT REALIZE WHEN I LOST IT OR STOLE MY PROPERTY PLEASE RE-OPE THE CASE AND REIMBURSE ME ALL UNAUTHORIZED CHARGES THANK YOU.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32210
Submitted Via: Web
Date Sent: 2019-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-24
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I applied for a bank promotion. I have met all the qualifications as required. They are not paying the account bonus. I will attach records to prove it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33062
Submitted Via: Web
Date Sent: 2019-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-23
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: On XX/XX/2019, opened in XXXX XXXX, VA branch a personal and business checking account. At the time of account opening, I provided the banker with a promotional code for personal account that give {$250.00} for new account and {$200.00} for new business checking account. At this time, I also received an email asking me to create a log in for the ability to check the status of meeting the requirements for the bonuses. Shortly after, in early XXXX, I checked the status of both bonuses and noticed that despite meeting the requirements none of the check marks indicating same were noted. I then sent a secure banking message to SunTrust to inquire about my enrollment and received varied responses, that to some end stated that the accounts were never enrolled in the promotions, despite having provided the promotional codes at account opening. The two codes provided are XXXX ( business promotion code for {$200.00} ) and XXXX ( personal account promotion code for {$250.00} ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22204
Submitted Via: Web
Date Sent: 2019-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-22
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I checked my account mobile app SunTrust and noticed a check in the amount of {$30.00}. This check was a digital check from a company that fraudulently accessed my account. I called the number on the check XXXX the representative said this was XXXX and XXXX busy signal. The check with my named misspelled was not signed or authorized by me was cleared XXXX XXXX. I have no idea who or what XXXX XXXX is or how they obtained my information.It is a mystery what XXXX XXXX actually as a web search produces sketchy results. The company appears to offer mediation for business and customers for a fee. It appearing that SunTrust may be motivated to may have consulted with tis company and the company charged my account by mistake. In the past SunTrust has denied claims in the past with XXXX unrealistic excuses and perhaps this is retaliation for filing a complaint. SunTrust denied a claim for {$27.00} that is completely its fault and another fraud claim back in XXXX for XXXX XXXX who took {$130.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2019-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: After negotiating a payoff amount of the loan, and sending payment on the mortgage. SunTrust has failed to send satisfaction of mortgage notice to the county clerk. I have requested of them to comply with the law and have them then quotes from the law.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32750
Submitted Via: Web
Date Sent: 2019-05-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A