Date Received: 2019-09-16
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: My name is XXXX XXXX.I had a business account with SunTrust bank my account number was XXXX by the name of XXXX XXXX.without giving any reason suntrust closed my account when i called the bank they said you can't use our services and the funds will be sent to you within 15 days via check.now its been more than 3 months i called the bank more than 50 times they are not sending the money.every time they are saying its on hold.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33971
Submitted Via: Web
Date Sent: 2019-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-13
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: End of XX/XX/XXXX I received a letter stating that my bank for many years was closing my account as of XX/XX/XXXX. Which my daughters account is connected to and would close hers out also. I was upset because no reason was given and as I said we had been with Suntrust a long time. XX/XX/XXXX my daughter goes the the ATM to put {$200.00} so she can pay a bill layer that night but when she tried to get online at home she couldnt see her account info, asked me couldnt I see mine so I checked and no I couldnt. So of course we are upset because this is how we pay our bills online. XX/XX/XXXX Me and my daughter go to our local branch to see whats going on and I was going to with drawl my only income I have right now SSI for me and my son, we lost my husband XX/XX/XXXX and yes the one year Anniversary was only a few days away and we were all emotional already. The bank said there was nothing they could do its from the higher up people and out of there hands. I had one bank lady very upset at what was happening to us call XXXX as I was in her office pleading with them that they cant hold a government check for no amount of days that against the law but the lady on the phone said she cant do anything about it. The local bank workers knew me since I had been a customer for so long and there were very upset with me but there was nothing they could do my fines were locked they couldnt access them either. Finally a lady from XXXX called me apologizing saying she is investigating this because this should have never happened, my account should not have ever had restrictions on it or not allowed me to withdrawal my money on XX/XX/XXXX. I told her that all my bills are late and have late fee charges ect. My credit score is getting bad hits from my payments being late with is awful because Im trying to get my score back up so I can finalize the mortgage loan that me and my husband started building our home XX/XX/XXXXbut I lost him XX/XX/XXXX only three days after I had got laid off from my job at the hospital. So needless to say with Suntrust doing this to me and my kids has done nothing but caused us more stress and grief at time we were trying to heal from losing my husband. Trying to save our family home and then getting full custody of my husbands XXXX year old son who I have raised since he was a year and half. And trying to deal with Suntrust breaking the law on keeping my only income and my daughters only income which she has XXXX young girls age XXXX and XXXX that she is raising .. it took them 35 days to get my check and my daughters check of what was in our accounts to my local bank. Then I go down there to get them and they said we can cash these out for you I said ok then was told but since your not a customer no more you have to pay a fee for each check, I was in such shock and dispair I said thats fine I will take this up with the higher ups with all of the other issues they have caused me. So the lady in XXXX said Im sorry we can reimburse you the fees they charged to cash the checks I said what about all of the late fees from my bills ect she said send everything to me and I can go to the board to see about refunded these to you. I asked what about all the stress and anguish your bank has put on me, my daughter our kids, not knowing day by day how we was going to feed them with no money? We had to borrow money from family and friends to stay afloat on food so then once we get our money we pay back every one and then pay our bills with all the late fees and we were negative in our new bank accounts because of Suntrust not taking responsibility of doing the right thing once they seem what was going on. 35 days this was going on Im sure they could have contacted me to settle this that would have helped keep me afloat due to there mistakes they caused me. I need some help on getting Suntrust to pay what that rightfully should to me and my daughter and what they did to us for 35 days. My mortgage company sent me a letter stating they needing my payment by a certain date and time or they would not carry no loan. I was so scared and crises for days, I couldnt loss our family home me and my husband build on family land besides his patents so we could watch over them as they getting older and need help. The stress nearly killed me I stayed sick, couldnt eat or sleep.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 24153
Submitted Via: Web
Date Sent: 2019-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-13
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: After 20 years as a customer, I got a letter saying on XX/XX/XXXX they will be closing my account, what they didnt tell me was that they froze my account on XX/XX/XXXX and they are processing my closing account, really XXXX weeks and it s still processing, that money I wanted for my wedding, its not much but its still over XXXX and I have talked to everyone and I get the same runaround processing, you dont do that to people, I just want my money back
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34711
Submitted Via: Web
Date Sent: 2019-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-10
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: Two weeks ago I opened an account with Suntrust bank online. The {$100.00} initially deposited was returned. I also deposited a {$490.00} which was also returned. When I attempted to use the online app I instructed to call the bank which I did. I was informed that the account was closed that was on XX/XX/2019. I immediately called social security regarding my direct deposit to this bank. I was informed that they would not be able to re-route my check, however if the account is closed it will be returned to social security and they would then be able to route it to a different account. On XX/XX/XXXX I received a new PIN number for a new debit card that was on the way. On XX/XX/XXXX I received the debit card and activated it. I called the bank and was informed I did have an account and that my social security deposit would be available on XX/XX/XXXX. Today I contacted the Suntrust bank and was informed that I would not have access to the funds. The funds were verified that it was at the bank. They informed me that when they decide to close that account again I would receive a check in 7-10 days. Im retired and use my monthly check to pay my rent. If I am unable to access my funds that they are holding I will be unable to pay my rent and will be evicted. I called Suntrust back and asked to speak to a supervisor. He informed that they did in fact have the funds. I asked if I would have access to the funds on XX/XX/XXXX. I was informed they couldnt say for sure. Im in desperate need of my funds and Suntrust is not able to give a yes or no answer and suggested I contact them on XX/XX/XXXX. I do not see any reason why I can not access funds that they are holding. Suntrust does not seem to know whats going on or when I will receive my funds. Im begging for immediate assistance in this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 293XX
Submitted Via: Web
Date Sent: 2019-09-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-09
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Suntrust close my account after I told them not too. And on top of that I still have not received my new check card.. Im XXXX and this bank should be fined. As a customer I reserve the right to say not to shut down my card I was going to call back. But of course they did it anyway..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23234
Submitted Via: Web
Date Sent: 2019-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a conventional mortgage with Suntrust bank originated at 90 % LTV requiring PMI at {$100.00} per month. I recast my mortgage with Suntrust bank by making a one time payment that brought my LTV ratio to 45 %. Suntrust did not automatically remove my PMI as required by 12 USC 4902 ( d, e, & f ) and continued to charge PMI. Suntrust responded to my original complaint that my PMI dates are valid as in my original loan documents and refused to refund the erroneously collected PMI payments, but Suntrust was required to recalculate the PMI dates. I was told by a customer service representative that the loan modification dept does not notify the PMI dept in instances of a loan recast so the dates are not automatically recalculated by the mortgagor. This seems to be in violation of federal law and would indicate a systemic problem with the way the mortgagor services loans. A recast is by definition, a loan modification of the payment terms. Suntrust was required by law to recalculate all dates associated with PMI termination as set forth in 12 U.S.C. This recalculation of dates was not completed in violation of 12 U.S.C. Suntrust did not follow the HPA requirements as set forth in 12 U.S.C. United States Code, 2017 Edition Title 12 - BANKS AND BANKING CHAPTER 49 - HOMEOWNERS PROTECTION Sec. 4902 - Termination of private mortgage insurance ( d ) Treatment of loan modifications If a mortgagor and mortgagee ( or holder of the mortgage ) agree to a modification of the terms or conditions of a loan pursuant to a residential mortgage transaction, the cancellation date, termination date, or final termination shall be recalculated to reflect the modified terms and conditions of such loan. Suntrust did not recalculate the dates as required by federal law which would have immediately caused the mortgagor to terminate the PMI upon executing the loan recast.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19083
Submitted Via: Web
Date Sent: 2019-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: I would like {$1600.00} return back to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91744
Submitted Via: Web
Date Sent: 2019-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-09
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: This complaint is about SunTrust not wanting ti have as business relationship with me no longer which is fine, This is about SunTrust closing my accounts and then them placing a freeze on all of my account to where I can not have access to any money. The type of problem that I am having with SunTrust is that time hey have placed a freeze on, all of my bank accounts to where all of my money is in the SunTrust account and now I can not pay my bills and I'm going to loose my lively hood due to this bank illegally placing a freeze on my accounts. I have these individual or a corporation that's have been hacking into all of jy accounts my XXXX XXXX devices and all of my XXXX machines these people will not leave me alone. So I'm to believe that this is them placing these charges on my account due to that I have Benn through 2 other backing institutions prior to me being with SunTrust but neither of the last 2 banking instituions did not place a freeze on none of those accounts. In which I'm to believe or I'm to know that this is illegal for them to do to me considering I have done nothing wrong? The companies complaint about me was that they will not tell me to why they have poached ed this freeze on my account nor will they tell me why they closed my accounts all they tell me is to read " there ' '' rules and regulations. I said what about our government rules and regulations. Theres over proceeds our government rules and regulations I'm under the assumption? They also have not sent me one single document stating anything about what is going with my banking institution with them nor the freeze on my account I had to find all this out by with me calling them??? The people that are involved ion to know that there is a XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX and XXXX XXXX now? Due to these people compromising my life for the past 900 days and SunTrust of course as well in which they have denied all of my charge backs in which I DID NOTY CHARGE ANY OF THESE CHARGE BACKS ON MY BANK ACCOUNT. So now I'm the one being penalized from other 's doing to me what I would never wish done to None other???? I would greatly appreciate a answer ASAP due to that this is mine and my families lively hoods on the steak here. Please get back to me ASAP!! Sincerely XXXX XXXX ( XXXX ) XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32810
Submitted Via: Web
Date Sent: 2019-09-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-08
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Suntrust blocked my card from any type of transaction, locked me out of the app and then closed my account. The account was in good stands, no overdraft. They simply pursue this method because I didnt go to the bank with my id to state my employment situation, of which I told them on the phone that currently I was a stay at home mom. I have this same account for over a decade. I called them today and nobody cant tell me where my money is, I will have to call Monday. It is a disgrace that a bank can wreck my finances like this, I am lucky that I have credit card otherwise I wouldnt have access to any cash until I get, if I get, the cash I had in my account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 330XX
Submitted Via: Web
Date Sent: 2019-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-06
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I have a car loan being serviced by SunTrust Bank. I want to be able to see how my payments are being applied to interest and principal. I can log into my account, but the information provided online by SunTrust does not include a breakdown of how my payments are being applied, so I have no way to assess whether they are being applied properly. I have contacted SunTrust by telephone and by online messaging, and they informed me that I can go through a cumbersome process to have the information sent to me by snail mail. I don't want to have to go through this every time I make a payment! This information should be readily available to me! ( I've attached a transcript of my most recent attempt to communicate with SunTrust -- a difficult and fruitless process. )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-09-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A