Date Received: 2015-06-03
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: I had an account with Suntrust for over XXXX years. Both Business and Personal. Today without notice they closed all my accounts. I never received a call. Now on my wife 's direct deposit is going in and we can not get to that either. We XXXX opened this account XXXX. Now On my business account I was working with a client who gave me a bad payment and no Suntrust did not lose any money. But I can not get to my money either and I have a good standing for over XXXX
Company Response: Company chooses not to provide a public response
State: FL
Zip: 33541
Submitted Via: Web
Date Sent: 2015-06-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: I made a deal via XXXX. The seller wanted to be paid via wire transfer. I contacted XXXX through " live chat '' and XXXX approved it. I wire transfered the money. XXXX XXXX, XXXX, I made the wire transfer from my Suntrust Bank accout to the seller 's account at XXXX Bank. Following the transfer the seller contacted me and asked me change the XXXX account where the money was getting transfered to. I contacted XXXX again to inform them of the seller 's request. The XXXX receptionist asked me the item 's ID number, I gave it to her ( XXXX ), she told me that they had no such item listed. I asked to speak with her superviser who aknowledged the item and the transaction and told me that it was a scam and to try to get my money back. I returned to Suntrust bank and asked to stop the wire transfer. The teller told me it was too late to stop the wire transfer ; however, for a {$25.00} fee we could fill out a form to avert XXXX XXXX that the transaction was fraudlent and try to recoup the money. We did that and are now waiting to hear from XXXX XXXX. My intent is to get my money back. Can you help me?
Company Response: Company chooses not to provide a public response
State: FL
Zip: 33606
Submitted Via: Web
Date Sent: 2015-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-02
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: This is a request for SunTrust Bank to reimburse me a total of {$100.00} for XXXX items ( {$64.00} and {$36.00} ), both for the same account. Item # XXXX : {$64.00} -- the merchandise I ordered on XXXX was not delivered ; this transaction was posted on XXXX/XXXX/2015. The merchandise was to have been delivered in 5 days. After 10 days, I attempted to contact the merchant via phone and email, but to no avail. I contacted SunTrust at this 10 days mark ( the end of XXXX ) after the merchandise was due. I have constantly been given the run around, each time with the promise that my request would be " escalated ''. Then, on XXXX XXXX, 2015 I was sent a merchant dispute form via email. I completed it, and sent it to the address listed on Saturday, XXXX XXXX via USPS Priority Mail ( so I have the tracking number ). Since then, I have called several times to follow up, and each time was told that it was under review. Once again, I called a couple of weeks ago and indicated that it had been over 3 months!! Once again, I was told that my refund request would be " escalated. '' Then on Friday XXXX/XXXX/2015, I received a letter from SunTrust ( dated XXXX/XXXX/2015 ) indicating that I had n't notified them in writing within 60 days, and they were not going to assist me. SunTrust sent this response despite the fact that I sent the form on XXXX XXXX via USPS Priority Mail to SunTrust, XXXX XXXX XXXX, XXXX, FL XXXX ; SunTrust reps acknowledged that they received the form ; and I have continually followed up over the phone! This is absolutely unacceptable! Item # XXXX : {$36.00} for stop payment. I was advised that I would have to call on the same day ( i.e., Thursday XXXX ) to cancel the stop payment and not incur the {$36.00} fee. I called at XXXX EST. I was told that I should have been advised that I had to cancel XXXX hour before they close -- i.e., at XXXX!! So I was XXXX minutes too late. The rep apologized for the misinformation then hung up when I asked to speak to the Manager! Unacceptable!
Company Response: Company chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-06-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-02
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: On XXXX/XXXX/2015 there was a withdrawal for {$3100.00} made on my account at a branch in XXXX, GA. This was a fraudulent withdrawal and I made initial contact with the bank on the day of the transaction. On initial contact on XX/XX/XXXX I was given on confirmation number of a fraud claim, on XX/XX/XXXX I went into the branch where the associate assured me a fraud claim had been initiated. I was out of the country from XX/XX/XXXX to XX/XX/XXXX on my XXXX. Upon returning I discovered the fraud claim had not been opened. This was odd since my checking account no longer appeared in my online banking and on XX/XX/XXXX when I visited the branch the associate confirmed my account had been flagged for fraud. On XX/XX/XXXX after XXXX hours in the branch we opened up a new fraud claim and it is now XX/XX/XXXX and I have received no contact other than on the day of XX/XX/XXXX from a fraud investigator. Several things stand out ... I was shown the withdrawal slip that was used in the fraud transaction:1. my last name was misspelled2. the teller wrote down a driver license number that was not mine on the slip3. The signature looked nothing like my signature ( what is the point of signature cards? ) 4. I have never previously withdrawn anything of that magnitude from a teller window transaction. And yet it has taken SunTrust nearly a month to process this fraud claim and no one at the company can tell me when I will have my money back.
Company Response: Company chooses not to provide a public response
State: VA
Zip: 23060
Submitted Via: Web
Date Sent: 2015-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-01
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: In 2010 I was wrongfully foreclosed while in loan modification with SunTrust Bank. I was initially denied loan modification and had to hire a XXXX party to get the bank to respond. While I was in loan modification the bank foreclsed on me and demanded I vacate my house. For the first 8 months of the loan modification ( which was only supposed to be XXXX payments as per their documentation ) SunTrust sent back all my payments, I had to resend XXXX XXXX x, the bank claimed I did not have a note with them! The loan modification docs indicated it would be XXXX payments, they kept it in loan mod for XXXX as long. They did not do correct accounting and by refusing my payments while in loan mod they attempted to deny again. They delayed the loan modification by stalling on accepting payments and creating late fees. They foreclosed on me while in loan mod and then did not change ownership back to me when the foreclosure was rescinded in court. It took almost 2 years to get that wrongfull action addressed and SunTrust did go back to the court and rescind the foreclosure, I then had to threaten lawsuit to the law firm for not changing back the county filed record of ownership whcih took 3 years for them to correct. I qualify for multiple compensation categorys as a result of wrongs committed by SunTrust and their law firm XXXX and XXXX. I received in the mail a notification of a class action settlement for the above. I contacted the agency that is responsible for processing the SunTrust HAMP Settlement to individuals who had been wronged by SunTrust. IN the participation and release form it states that if you qualify for more compensation and would like a review of your case to notify them in writing which I did. I sent them XXXX pages of documentation for the additional deeds that were committed by SunTrust . I sent a letter requesting a review with the release form as directed by the XXXX, XXXX, at the Hamp settlement location. I followed up with the agency 2 weeks later to find out status of reivew, they told me there is no process for such and that I released them from any further claims!!! Under their direction I had signed that release form, the agent, XXXX had said that is the process to start the review. When I called back, I got another agent that told me I was given wrong information and that there is NO Review process. THEY LIED once again!!! NOt only have I been lied to by SunTrust, but now am being lied to by the very government mandated agency that is supposed to right a wrong! I sent proof of the mulitple wrong doings of the bank and they told me I was not eligible, even though it clearly states in the form sent out to me to file the claim. My desired resolution is for the case to be reviewed given the evidence that SunTrust is obviously not releasing, and to be compensated as per the stated damages mandated through court action. SunTrust knowingly called my insurance company while I was in loan mod, and told them I was no longer the owner so that my policy would be cancelled and suntrust could bilk me for an outrageous insurance binder thereby increasing what I owe, this I believe was rolled into the modification amount. I also was dealt a very bad loan modification deal and am upside down with the loan still, ie the loan is more then the house is worth.I wish that they reduce the loan amount to reflect the value, and get a fixed rate that is manageable.
Company Response: Company chooses not to provide a public response
State: CO
Zip: 811XX
Submitted Via: Web
Date Sent: 2015-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-31
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: In 2008 I met a gentleman by the name of XXXX XXXX. His home address is XXXX XXXX XXXX XXXX ; XXXX XXXX, FL XXXX. His mobile phone number is XXXX. He told me that he was selling homes that he owned at a great price and that there would be a {$10000.00} USD profit pay-out at closing if I decided to purchase. He also advised that I contact a mortgage broker that he works with named XXXX XXXX. Her company is XXXX XXXX XXXX XXXX , XXXX. The address is XXXX XXXX XXXX ; XXXX XXXX ; XXXX XXXX, FL XXXX. Her office number is XXXX and her mobile number is XXXX. The first time I met XXXX, XXXX, myself, and my sister were all in her office at XXXX XXXX XXXX XXXX at XXXX XXXX XXXX ; XXXX, FL XXXX. She and XXXX were explaining that I would generate $ XXXX to do the repairs and upgrades to the home upon closing on XXXX of XXXX 's homes that he was selling. The address of the home that I purchased and currently occupy is XXXX XXXX XXXX XXXX. XXXX never took me to the home to look around and check it out. She never advised that I should take such actions either. Still, XXXX ( the seller ) told me that the sales price would be {$170000.00} USD. Upon getting a pre-approval and an approval for an FHA mortgage from a private financial intermediary ( XXXX of who I also believe partook in this mortgage fraud ), XXXX never mentioned that I would be required to put a down payment on the home, let alone 3.5 %. I believe that a private lender financed the home and sold the mortgage to SUNTRUST BANK in addition to an inflated interest rate. Furthermore, according to the credit history, strength and income-to-debt ratio, the SUNTRUST agent should have known that it was a fraudulent transaction. I was under the false pretense that I would be receiving 100 % financing, get the additional $ XXXX to do the repairs and upgrades on the home, and have the closing cost paid by the seller. There was an appraisal conducted by XXXX XXXX from XXXX. The location is XXXX XXXX XXXX XXXX ; XXXX XXXX # XXXX ; XXXX, FL XXXX. Her mobile number is XXXX and the office number is XXXX. She appraised the home at $ XXXXUSD. I also believe that the appraiser inflated the value of the home in accordance to this ordeal. Around XX/XX/2008, I received a call from XXXX to come to her office. She advised me that " the bank '' was having problems approving the loan and that she would have to increase the price of the home from {$170000.00} to {$180000.00} USD in order to get an approval. I had recently signed a contract on the home for {$170000.00}. She assured me that it was n't going to make a difference because I would now be receiving the amount of {$25000.00} USD.
Company Response: Company chooses not to provide a public response
State: FL
Zip: 33023
Submitted Via: Web
Date Sent: 2015-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-29
Issue: Taking out the loan or lease
Subissue:
Consumer Complaint: SUNTRUST BANK HAS PULLED A COPY IMPERMISSIBLY FROM MY CREDIT REPORT ON XXXX XXXX AND XXXX. THEY ARE REPORTING AS XXXX XXXX XXXX THAT IS NOT MY NAME AND AS SUCH MIXED MY FILE WITH ANOTHER. I WANT THE INQUIRIES REMOVED IMMEDIATELY
Company Response: Company chooses not to provide a public response
State: TX
Zip: 782XX
Submitted Via: Web
Date Sent: 2015-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-28
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: I 've been a member of Suntrust Bank for over 15 years. I have a checking account with the bank and I recently had several overdraft fees on my account. I reached out to the Customer Service Department about removing some of the fees and they stated since I have been a long time customer and since I have a direct deposit that the fees can be removed. And the conversation that took place XXXX XXXX, 2015 the representative stated that I would see the refund posted back in my account within 24hrs. I never got any refunds. I made another call to the bank and got transfer from XXXX representative to another and that was it.
Company Response: Company chooses not to provide a public response
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2015-05-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-27
Issue: Using a debit or ATM card
Subissue:
Consumer Complaint: Due to the aging process, in which I 'am currently XXXX years old ; I added my daughter to my bank accounts ( I have a Money Market and checking account at SunTrust Bank ) as a joint account holder XX/XX/XXXX. I also moved into a Senior Living Community, since my retirement and social security benefits sought of equals my rental expenses, so I figured that I could afford to live alone. Due to my age and no longer do I have access to my own transportation, she and I agreed that she would assist in managing my monthly expenses and possibly, any other unexpected situational crisis that may arise such as emergencies, hospitalization and even, in the event that death may occur, she would have access to my money. These mentioned accounts are my life savings, and I had preplanned for many years to use my money for retirement to afford me my independence and most of all, to avoid imposing on my XXXX daughters and other family member 's lives. I was solely depended upon my youngest daughter and entrusted that she would oversee that my monthly financial responsibilities were met on a daily basis without taking advantage of me. After a year had passed, and although I believe that my youngest daughter had been managing my monthly expenses, my intuition told me to visit the bank to inquire about my account balances, and on the day of XX/XX/XXXX, my grandson and I visited the SunTrust bank located at XXXX XXXX XXXX, XXXX, Md., to learn that my life savings were {$26000.00} short. The evening of XXXX XXXX, my grandson contacts my youngest daughter to inquire her knowledge of the missing money from my account. While referring to the printouts that the bank representative provided us, he referred to the last XXXX transactions and my daughter admitted to withdrawing all XXXX transactions. He advised her to contact me as I was very disturbed of the discovery of my missing money. When she called me, she was crying, and apologized. She further told me that she really needed the money. My grandson and I contacted the SunTrust Fraud Protection Department and I was told that my daughter was making " Over the Counter '' withdrawals from my account using her own issued ATM/debit card to receive cash disbursement transactions using via pin number. I was n't aware that she even possessed an ATM card. The fraud department reported that approximately XXXX cash withdrawal transactions were processed by use of this ATM card. The Fraud investigator explained to my grandson that although this happens quite frequently, it 's a valid act of the joint accountholder as the joint accountholder have full rights and access to the money in my account. She further mentioned that SunTrust is not liable for reimbursement. When seeking assistance to pursue criminal charges against my daughter, the XXXX Maryland XXXX rejected my request for a warrant to be issued due to failure to provide the exact location where each ATM withdrawal transaction took place to show probable cause for an arrest. When we returned to SunTrust to request the needed information, they refused to provide us with the information needed and suggested that this request requires extensive research which is very time consuming and may impose an exuberant cost or expense. At this time SunTrust Bank will not provide me any further assistance to enable me to take the necessary legal action to recover my loss.
Company Response: Company chooses not to provide a public response
State: MD
Zip: 20772
Submitted Via: Web
Date Sent: 2015-05-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: Signed an agreement to sell 10 weeks of our timeshare through a realtor and a title company in XXXX, CO. The buyer was in XXXX. We were told we needed to be registered in XXXX in order to conduct business there. I wired {$2400.00} to a bank in XXXX. I just learned that the whole thing is a scam. Both of the companies in XXXX use fake addresses, etc. Any way to recoup the {$2400.00}? Thank you.
Company Response: Company chooses not to provide a public response
State: SC
Zip: 29926
Submitted Via: Web
Date Sent: 2015-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes