Date Received: 2015-07-27
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: Hello, On XXXX XXXX, XXXX XXXX sent XXXX refunds to my closed SunTrust acct. ( Amounts and reference IDs are as follows : {$260.00} Ref ID # XXXX and {$66.00} Ref ID # XXXX. ) SunTrust supposedly issued a check, or checks, in the amount of the total refund and mailed it to my old address. I never rec 'd a check. I have requested the check be cancelled and a new check mailed -or- the money be deposited into my new SunTrust acct ( preferably ). I have spent countless hours, receiving different information from both employees and Sups as to what happened or what needs to happen in order to receive the funds that are rightfully mine. The last time I spoke to SunTrust was today, XXXX/XXXX/15 and was told by a Sup that I needed to sign an Indemnity Form before the funds could be released to me. However, I was told a few wks ago by a diff Sup that I, as well as XXXX, need to have notarized signatures on this form. XXXX can not or will not participate in SunTrust 's request for a notarized signature. They have already done their part by issuing the refund. Also, the Indemnity Form basically states that if for any reason SunTrust decides not to reissue the money, they can not be held liable for compensation, including any legal fees I, as the consumer, may incur in trying to recover the funds. The fact of the matter is SunTrust bank has and has had the funds for over a month and a half now and refuses to release them to me. Please help. Sincerely, XXXX
Company Response: Company chooses not to provide a public response
State: ID
Zip: 83642
Submitted Via: Web
Date Sent: 2015-07-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-26
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: SunTrust after being a customer for 20 years, with sole income for my XXXX direct deposited every month with no problems, suddenly had a fraudulent overdraft fee. I went to the local branch and they agreed to remove the fee, but 6 days later got an extended overdraft fee. Now I have XXXX more overdraft fees which would not have occurred if they followed through on their agreement. I live check to check and have alsways been careful in balancing my ledger and had sufficient funds from the very first overdraft fee. No one will abide by agreement and keep taking my money. I will not be able to pay XX/XX/XXXX bills thanks to them. I have learned that they have a patern targeting low-income individuals, particularly the elderly/disabled reordering and misrepresentation of account balances.
Company Response: Company chooses not to provide a public response
State: WV
Zip: 25177
Submitted Via: Web
Date Sent: 2015-07-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-24
Issue: Settlement process and costs
Subissue:
Consumer Complaint: This is an addendum to case number XXXX which was filed yesterday, XXXX/XXXX/2015. We believe the Suntrust Mortgage Company has intentionally delayed our short sale process to allow our mortgage to reset. We had all paperwork in and had been approved for the short sale. Our mortgage resets XXXX XXXX, 2015, and increases from approximately {$1200.00} to {$2400.00} per month. We can not afford the {$1000.00} increase. The agent has acknowledge receiving all documents on time, and that someone in Suntrust " dropped the ball ''. They are requiring us to resubmit all documents because of their errors resulting in " Stale dated '' documents. These delaying practices seem ominously similar to the actions of XXXX which the CFPB and Federal Trade Comission which you took serious action against XX/XX/XXXX, fining them XXXX in restitution and XXXX in civil money penalt for it 's illegal action.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 94510
Submitted Via: Web
Date Sent: 2015-07-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-23
Issue: Settlement process and costs
Subissue:
Consumer Complaint: The mortgage company sent us a letter of approval for a conditional short sale, then dropped the ball and wanted us to resubmit all paperwork. All documentation was presented in a timely fashion well before any deadlines. The mortgage agent told our sales agent that someone in the company had dropped the ball because of the XXXX of XXXX holiday, yet I received a denial letter stating the conditions of the sale were not met. The price offered was too little, yet was equal to the counter offer the mortgage company had demanded. My sales agent was shocked when I sent her a copy of the denial letter because it had the mortgage agent signature on it, not some other department. After many calls and emails the agent and her supervisor have not responded. All calls are suposed to be recorded, and we have documentation of all emails sent and received.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 94510
Submitted Via: Web
Date Sent: 2015-07-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-22
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: Suntrust Bank has duplicate reports, reflecting negative history. XXXX XXXX XXXX was mortgage service r and collected payments until XXXX 2014 which were on time along with ChXXXX arrears current status. Mortgage hard inquiry most recent not authorized to be done.
Company Response: Company chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-08-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-21
Issue: Using a debit or ATM card
Subissue:
Consumer Complaint: Over XX/XX/XXXX Weekend I discovered my driver 's license was missing. At the time, I thought I left it a pair of pants that I had on earlier that morning. It was the following business day that I went to use my XXXX card for the purchase of some material when I realized that the XXXX card was missing as well.I called it into the bank and they ran down a list of charges that were fraudulently made at various places, I immediately let them know what was accurate and what was fraudulent. On Monday, I went into the bank and they gave me a printed report of all the charges that were made to the corporate card. My partner called the various venders where the bank card was used and she was able to pinpoint where and what time the card was used at vendors. The perpetrator, was caught on film at an XXXX Stationa XXXX male XXXX was caught on surveillance tape using the bank card as was his car. Within hours of my partner identifying the thief we called the bank and spoke to XXXX XXXX our banker. We also spoke with the bank protection services and told them what she had found. As soon as I left the Bank, I immediately filed a police report. The officer came out to my house to take my statement. He was able to provide a case number to me immediately. He also informed me that he will be investigating this matter and will keep me apprised of the progress to date. He let me know it takes approximately 7-10 days for the actual report to be made available for release. Upon the officer leaving me with the case number and the time frame for the report, I immediately contacted Suntrust Protection Services. At that time I gave them the case number for the report the officer made. Suntrust informed me that once the report was available to fax it to them. The police report was ready for me to pick up on Tuesday morning. I was informed on Monday by my partner, that the bank had made a decision regarding my dispute on Friday.They had denied my claim of fraud against my account. It was the most victimized I have felt since this entire incident took place. How can Suntrust deny the claim when they have not even reviewed the evidence or the police report that was taken? Not once did they call and inform me that they had concerns regarding the validity of my claim. Not once did they give me a chance to remind them of the police report, or the XXXX male XXXX caught on camera using my corporate card. Once I had the police report in hand I walked into my Suntrust Branch and gave my banker the report, my banker informed me that there was nothing he could do as my fraud dispute was denied. He also asked me why it took so long to get a police report from the police. I informed him that I had no control over how long the police took to make the report. He informed me that I would have to wait to receive a letter of denial and I would have dispute the banks decision. The police have a copy of the thief on tape in the act of using my business card, in locations I have never frequented before. I have been violated and treated as if I were the criminal! The fact that the bank was given the case number of the police report, and was informed that the thief had been caught on tape using my card, took the action of denying my claim is beyond comprehensible. It continues to amaze me that Suntrust can even operate in this capacity. I will be taking this to the XXXX, just to let them know the actions that this enormous financial institution has taken against a woman XXXX.It is just a horrible thing that such a large company can completely debilitate a XXXX such as ours. In addition, Suntrust has not only found a way to NOT support the verified fraudulent transactions but has denied to assist any further.
Company Response: Company chooses not to provide a public response
State: FL
Zip: 33446
Submitted Via: Web
Date Sent: 2015-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-21
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: My checking account at SunTrust Bank was closed without notice ( no call, email, letter ) and I was locked out of my account with online access. After multiple ( & gt ; XXXX calls ) over 2 weeks to try and resolve the issue and to find out where my disbursement check of greater than $ 5k was, I was given vague answers and no definitive date of when I 'd receive my check for the balance of the account. SunTrust is well known ( online searches ) for this type of poor customer service and lack of transparency with account closures. Please send the balance of my account to the address on file.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 94107
Submitted Via: Web
Date Sent: 2015-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-21
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I have a business account with SunTrust Bank and I was charged a {$15.00} fee for a credit inquiry. I called SunTrust to inquire about this charge and I was told there was no information on the company doing the credit inquiry. The only thing they could give me was a fax number and told me to fax the company to see who ran the credit inquiry. I do n't think its fair to charge me a {$15.00} fee but you ca n't give me any information. I was told any company I am associated with can run this inquiry at anytime and they will charge me {$15.00} each time. I do n't think that 's fair.
Company Response: Company chooses not to provide a public response
State: NC
Zip: 27511
Submitted Via: Web
Date Sent: 2015-07-21
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-21
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: FOR THE PAST TWO MONTHS I HAVE BEEN CONTACTING XXXX SUNTRUST TO TRY TO GE THEIR HELP REMOVING A REPORTING FROM MY CREDIT BUREAUS THAT THEY ARE REPORTING TO. AND I HAVE BEEN TOLD BY SEVERAL EMPLOYEES TO JUST SEND OVER A COPY OF MY CREDIT REPORT AND A WRITTEN LETTER REQUESTING THE ACCOUNTS TO BE DELETED AND THEY WILL HAVE THEM REMOVED. THESE ACCOUNTS ARE ALREADY CLOSED AND HAVE BEEN FOR YEARS. AND I AM APPLYING FOR A HOME LOAN. IN ORDER TO GET APPROVED THESE ACCOUNTS NEED TO COME OFF. I HAVE DONE EVERYTHING THAT I CAN DO THAT SUNTRUST HAS ASKED ME TO AND THEY HAVE BROKEN THEIR PROMISE TO ME AND LIED TO ME BY TELLING ME IT WAS ALREADY REMOVED. WHEN I CALLED SUNTRUST TODAY AND SPOKE WITH XXXX EMPLOYEE ID XXXX. HE SAID THAT HE IS SORRY FOR THE MISUNDERSTANDING BUT HE WILL NOT BE HELPING ME REMOVE THIS FROM MY ACCOUNT ALL THOUGH I WAS PROMISED THAT IT WOULD BE REMOVED. BECAUSE HE DOESNT HAVE TO. AND IT IS THERE REGULATIONS TO KEEP IT THERE FOR 7 OR MORE YEARS. WHY HAVE I SPOKEN WITH SEVERAL EMPLOYEES AND NON OF THEM EXCEPT HIM KNOW THIS POLICY? AND WHY WAS I PROMISED IT WOULD BE COMPLEATLY DELETED AND NOW THEY ARE SAYING NO? AND THE FIRST COMPANY WAS CLOSED DOWN AND SUNTRUST TOOK OVER SO WHY ARE THEY STILL REPORTING IT TWICE? AND REFUSING TO STICK TO THEIR PROMISE TO ME TO DELETE IT FROM MY CREDIT HISTORY?
Company Response: Company chooses not to provide a public response
State: CA
Zip: 90620
Submitted Via: Web
Date Sent: 2015-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-21
Issue: Improper contact or sharing of info
Subissue: Talked to a third party about my debt
Consumer Complaint: This loan collateral collection agency, has made multiple calls to my phone per hour, and has egregiously called members of my family, who bear no rights or responsibility to my private financial matters.
Company Response: Company chooses not to provide a public response
State: VA
Zip: 221XX
Submitted Via: Web
Date Sent: 2015-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No