Date Received: 2016-01-11
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Based on reports released, I was eligible for payments ; a borrower must have had a mortgage loan owned by the XXXX ( better known as " XXXX '' ) or the XXXX ( better known as " XXXX XXXX '' ). The loan had to have been serviced by SunTrust and the borrower must have applied for and started a HAMP trial with SunTrust by XX/XX/XXXX. The borrower must also qualify for at least one Victim Compensation and Restitution Plan category. However, the borrower 's loan does not need to be currently serviced by SunTrust, and it does not matter whether the borrower entered into a HAMP or alternative modification, the HAMP application was denied, or the loan went into default or foreclosure. ( ) The loan servicer failed to adequately respond to a Qualified Written Request ( and an bona fide issue over whether there is a default or what amount was actually owed etc. ) ( 4 ) The lender or loan servicer ( agent of lender ) failed to follow the foreclosure rules ( ex. in regard to the notice of default / notice of sale / contact requirements under 2923.5 etc. ) ( 5 ) The default was " cured '' most likely due to a modification agreement / trial plan agreement etc. According to XXXX This settlement resolves an investigation by the United States Department of Justice ( `` the Government '' ) into the administration of the Home Affordable Modification Program ( " HAMP '' ) by SunTrust Mortgage , Inc. ( `` SunTrust '' ). The Government 's investigation confirmed, and SunTrust agreed, that there were numerous problems with SunTrust 's administration of HAMP from XX/XX/XXXX through at least XX/XX/XXXX. This included, statements to customers that were not accurate, and thousands of homeowners who applied for a HAMP modification with SunTrust suffering harms that included damage to their credit scores, excessive capitalized interest, and being prevented from making an informed choice about saving or disposing of their homes. Congress enacted the Fair Housing Act of XX/XX/XXXX in order to promote equal access to housing opportunities. The Fair Housing Act ( along with its amendments ) states that property owners, financial institutions, and landlords may not discriminate on the basis of race and national origin ( the Act also prohibits discrimination based on sex, religion, family status, disability, and more ). Specifically, property owners, financial institutions, and landlords may not take the following action ( or inaction ) based on race of the actual or potential buyer, tenant, or applicant : Refusing to rent or sell housing ; Refusing to negotiate for housing ; Making housing unavailable ; Providing different terms to different people ; Setting different conditions or privileges for sale or rental of a property ; Denying access to or membership in a facility or service related to the sale or rental of housing ; Imposing different rates and terms on a loan ; Refusing to make a mortgage loan ; and Discriminating in appraising property. Almost all forms of housing are covered by the Fair Housing Act. There are, however, several exceptions to these prohibitions. Generally, owner-occupied buildings with no more than XXXX units, single family housing sold or rented without the use of a broker, and housing operated by organizations and private clubs that limit occupancy to members do not have to comply with the Act. - See more at : XXXX
Company Response: Company chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-01-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-08
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We have been in our home for 2.5 years and have done a lot of work on it. We have a conventional, fixed rate mortgage to which we initially put down 10 % at closing. We have contacted our mortgage provider in order to obtain a reappraisal because we believe the value of the home has increased and that our loan to value should give us at least 20 % equity in the home. The mortgager ( to whom our mortgage was sold by our original mortgage company ) stated that because we have not been in the home for at least 5 years that our loan to value must exceed 25 % equity. Is this consistent with Homeowners Protection Act?
Company Response: Company chooses not to provide a public response
State: OH
Zip: 43065
Submitted Via: Web
Date Sent: 2016-01-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-07
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: My personal account is with Sun Trust bank. The paoblem is with a practice that banks use known as reordering transactions. On XXXX XXXX XXXX I had numerous transactions that I made for the XXXX season. On Monday XXXX XXXX XXXX I had a balance of {$45.00}. I went to XXXX and spent about {$10.00} on my debit card, The next morning XXXX XXXX XXXX i look at my phone and see that I am now negative over {$400.00}. I expected to see XXXX overdraft fee because my wifes check that was direct depositied from her employer was incorrect, they did not pay her the full amount due by XXXX of dollars. That being said if the bank had made the debits the way the transactions were made then that would have been acceptable. Instead they switched everything around they paid a large transaction they claim on the XXXX and put the smaller ones that I had made on XXXX/XXXX/XXXX after they cleared the larger XXXX from the XXXX this change caused me to have XXXX overdrafts or {$240.00} in fees. I went to my local branch and spoke to the Branch manager, XXXX XXXX he said that he did not have the authority to drop the charges and that he woudl have to send the information to another department. As of this date XXXX/XXXX/XXXX at XXXX nothing has been done.
Company Response: Company chooses not to provide a public response
State: VA
Zip: 23454
Submitted Via: Web
Date Sent: 2016-01-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-07
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: I opened several accounts with SunTrust Bank. When I returned back to the XXXX after several years to check on the accounts SunTrust Bank representative donot recognize any of the accounts ( one account was an IRA ). I have checked such websites XXXX. These accounts were opened in the late XXXX.
Company Response: Company chooses not to provide a public response
State: GA
Zip: 30296
Submitted Via: Web
Date Sent: 2016-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-06
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: I 'm being charged an ISF penalty that does not make sense to me. The bank says larger entries are prioritized when payments are pending regardless if those smaller entries come previous ( 3 days ), even if those previous pending entries were being covered with sufficient funds. How so?
Company Response: Company chooses not to provide a public response
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2016-01-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-06
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: cfpb compliant # XXXX Sometime in 2015 a so call, friend, XXXX XXXX XXXX XXXX XXXX XXXX , XXXX XXXX , Maryland XXXX, ( XXXX ) XXXX illegally and without my authorization apparently withdrew over {$40000.00} from my SunTrust checking account. SunTrust bank allowed this to happen and refused to investigate after my repeated request to do so. Another friend and neighbor, XXXX XXXX on my behalf went to SunTrust Bank several times and requested that they investigate the theft of my funds. I requested SunTrust to forward my checking account statement including copies of all withdrawals. They refused to do so. At no time knowingly did I give XXXX XXXX a financial power of attorney to make withdrawals from my bank account.
Company Response: Company chooses not to provide a public response
State: DC
Zip: 20020
Submitted Via: Web
Date Sent: 2016-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-01-03
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: On the XXXX of XXXX I made a payment for {$600.00} to my mortgage company ( SunTrust ). I made that payment using my banks web-site service. On the XXXX I made another payment using the SunTrust ( ST ) web-site. That payment got lost and they claim they never received it. I contacted SunTrust and informed them that I had a tracking number and the money was taken out of my account. ST told me they have not received it and that their web-site takes you to a third party when I make this kind of payment and they have no control over it. I was also told to fax my account statement to prove my complaint. After getting no where I was able to talk to management and I was told my second payment was mailed instead of being sent e-pay by third party which provides this service for ST. She told me that she would waive the late payment and she was sorry. On XXXX XXXX, received an email stating next payment due for XXXX 2016 is {$1100.00} so I assumed the problem was corrected. On XXXX XXXX, 2016 I received another e-mail that a payment of {$2300.00} is due now.
Company Response: Company chooses not to provide a public response
State: TX
Zip: 77598
Submitted Via: Web
Date Sent: 2016-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-05
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: I have pictures to support my claim. Suntrust has charged me overdraft fees on settled positive balances. On XXXX XXXX, I had an ACH payment and credit card payment that has been posted on my account on the XX/XX/XXXX, but they have, on their end posted it as a pending transaction and moved a payment that was done on XXXX under the posted XXXX payments. I was told by the manager of Suntrust that this is a practice of theirs. To move the higher items, even though they are not posted under the lower items that are posted, and directly above deposits to pay those first. As a result, I am paying overdraft fees on items that were not overdrawn on my account. The bank manager told me that this practice is legal and how they do their banking. This ca n't be a legal practice moving items in our accounts to get over drawn payments. No way this is legal, but they told me they do this to all customers. I was warned from a coworker not to do banking with them because they do this and now I wish I would have listed. They did this same thing last month and I was given back my over drawn payment. They refuse to take those overdrawn payments off my account. I will be closing this account. Please help! I am sure they have been doing this all along now. Now I understand why when I check my account and it 's good then I check it again and it is overdrawn. They are moving items around in my account to get money. This needs to stop.
Company Response: Company chooses not to provide a public response
State: GA
Zip: 30215
Submitted Via: Web
Date Sent: 2016-01-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-05
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: On Sunday XX/XX/XXXX I incurred a restaurant charge on my debit card for {$61.00}. I at the time had an outstanding balance in excess of {$200.00}. This item was listed immediately as a pending charge. On Tuesday XX/XX/XXXX I submitted a return for a purchase that was credited {$22.00} to my debit card from where I returned an item. This credit did not show until XX/XX/XXXX. I also purchased an item for {$8.00}. Again I had an outstanding balance of at least {$200.00}. This item also showed up immediately as pending. On XX/XX/XXXX I had a utility payment to hit my checking account in the amount of {$210.00}, leaving my balance of approximately {$7.00}. It was at this time that the debit charge from XX/XX/XXXX & XX/XX/XXXX were applied incurring XXXX overdraft fees in the amount of {$36.00} each. Due to the holiday a pension check was delayed by a day causing my funds shortage. My issue with SunTrust bank is they debited the largest amount first causing me to have XXXX overdraft fees as opposed to a single overdraft fee for the utility payment. This is not the first instance of SunTrust Bank manipulating the check register to pad fees from my account.
Company Response: Company chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-04
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We sold our home. During the closing process, our title attorney requested, and received, a payoff letter from Suntrust Mortgage. On receiving this letter, he noted that there was a typo in the through date provided at the start of the letter, but not in the terms listed at the bottom. Given the nature of the transaction, he verified with Suntrust that the payoff amount was correct and the typo would not effect the closing of our home. Suntrust Mortgage assured him that the payoff amount stated in their letter was correct and nothing would hold up the closing of our home. Our attorney verified this on at least 3 occasions, and so we proceeded with the closing and paid Suntrust in full according to the payoff quote Suntrust had given us. The next day, our title attorney contacted us stating that Suntrust was demanding an additional XXXX dollars. As we had been assured on several occasions that the payoff was correct and our attorney seemed unclear on why, exactly, Suntrust was requesting additional money, we called Suntrust Mortgage to speak to a representative about this request. After several hours of back and forth and general confusion, we were told this XXXX discrepancy was due to the typo that we were assured would not be an issue. After another few hours of explaining this situation over and over to different reps, all who seemed unable or unwilling to forward us to their legal department to dispute this and, instead, continued to inform us that this money was owed because of a typo that we were fully and excruciatingly aware of at this point, we were informed that Suntrust was very sorry that they had made this mistake no less than 4 times over the period of a month but they are issuing a new payoff quote. They have yet to issue a new payoff or, in accordance with their own terms also set forth on the initial payoff quote, refunded the over {$100000.00} paid to them so that we can issue them another check. Until this matter is resolved, we can not close on our new home.
Company Response: Company chooses not to provide a public response
State: FL
Zip: 33486
Submitted Via: Web
Date Sent: 2016-01-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No