Date Received: 2021-12-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SLS ( XXXX ) has misrepresented me by using a much lower XXXX score I have just received documents from SLS ( Specialized Loan Servicing ) on XXXX ( see attachment with errors ) We have rented rooms out to roommates/tenants to help us with our 1st mortgage monthly payment of {$4200.00} and other maintenance expenses. Second Mortgage - Original loan of {$180000.00} by ( XXXX XXXX XXXX ) XX/XX/XXXX to XXXX, then XXXX Then SLSXXXX ( new creditor ) After disclosing all the options with our tax adviser, he recommends the option ( in XXXX ) would be practical ( see attachment ). Other option offered in XXXX of XXXX, ( see attachment ) will force us to be default or foreclose later or bankruptcy Now it has increased to {$400000.00} because of the High-interest rate ( as we were victims of the predatory lending in XXXX ) SLS/XXXX refused HUD-assisted modification package SLS/XXXX has created its own MODIFICATION, demanding an {$80000.00} cash down payment with a high-interest rate on the balance of {$320000.00}. Due to family difficulties and additional financial expenses during the COVID LOCKDOWN AND UNEMPLOYMENT, we have used up our savings to maintain. SLSXXXX refused to give us an affordable modification SLSXXXX threatens us with Foreclosure as its now in Pre-foreclosure status SLS XXXX XXXX XXXX this company appears to not follow the California state laws and should be investigated. SLS is very abusive and unprofessional by phone SLS refused to communicate or correspond by email Specialized Loan Servicing ( SLS ) representing creditor ( XXXX XXXX XXXX XXXX )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92117
Submitted Via: Web
Date Sent: 2021-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-17
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I have a brand new mortgage. The XXXX XXXX XXXX sold the servicing to Specialized Loan Servicing effective XX/XX/2021. The XXXX mortgage payment correctly went to The XXXX XXXX XXXX. I am receiving multiple calls each day from Specialized Loan Servicing trying to collect the debt that I do not owe them ( or anyone ). On the phone they acknowledge I do not owe them and that they will continue to make the calls. I have asked for a letter from Specialized Loan Servicing stating that as of the current date, I do not have any past due amount and they will not comply. I have requested that I be put in touch with someone who has the authority to send that letter and they will not comply. The standard offer has been to have someone contact me in 24-48 hours and that time elapses without any communication aside from more debt collection calls. The phone numbers are masked so it will be hard for me to prove how often they are calling but it is very frequent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27410
Submitted Via: Web
Date Sent: 2022-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am a part of the group where where SLS took my house in 2014. I was distraught when I was paying my mortgage as suscribes in my contract and i received absolutely no help from them. SLS had me running around providing documentation to keep my house when they were already in the foreclosing process. They provided me with false hopes and information. My loan initially was with XXXX who sold my loan to SLS. The issue started when I wanted to refi my loan to get a better interest rate, this is when the nightmare began. XXXX also ran me around and sent me to a counseling department with XXXX, where the counselor advised to stop making payments because that way the program will approve my request. Unbeknown to me I totally believe that is what I was to do, they were the so-called experts. Well, thats when my payments fell far behind and there was way for to recover. Still waiting for XXXX to advise if my request was approved, they sold the loan to SLS. As I stated at the beginning, SLS took the loan and sat on it and did absolutely nothing. The foreclosure process went pretty quick, I didnt have a chance, I was losing my beautiful first home. I contacted and spoke to so many people and none of them helped. I then contacted Congressmen XXXX office to seek help as I was desperate to keep my house. The Congressmens office contacted SLS and were told they would look into the matter. They did not, they sat on the request and shortly after, the paperwork was on its way to the court. I remember this like it was yesterday, I tried so very hard to keep my house. Til this day, I know something wasnt right about my foreclosure, I strongly feel that my house was illegally foreclosed. I did everything in my power to reach to everyone I could, and received no assistance. I am not submitting my complain so it could be included in the lawsuit against SLS. I may already be included because I received correspondence along with a small amount check advising me if the lawsuit. I wanted you all to really look into my case, there was some Shady stuff going on. Thank you for taking the time to read my complaint. If Im needed for clarification and more details, I may be read at the following : XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33411
Submitted Via: Web
Date Sent: 2021-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized loan servicing is not paying back the overpayment in ESCROW Good afternoon, Please I need your help to collect the money, but also fine SLS. What they do to me probably they do to other people. If I dont pay, SLS would fine me $ $ late fee and extra interest and collection fee. I ask for the same. I ask my escrow money and a fine payable to me XXXX XXXX XXXX XXXX of {$1000.00} SLS did not refund the {$2500.00} overpayment in escrow after selling the house XX/XX/XXXX. Today XX/XX/XXXX I still have nothing. I called SLS on several occasions, I also send out letters with the request to SPESIALIZED LOAN SERVICING to use XXXX and send the check. I also reported this incident at XXXX The letter I add to this email is dated XX/XX/XXXX from SLS. It stated that they send out a check twice which I never received. SLS did mention that they can not track the envelope because it was send by regular mail. You would think that XXXX IS going to send a XXXX XXXX check overnight with XXXX OR XXXX after failing again. They did not!! Today XX/XX/XXXX I gave SLS a call, XXXX, and spoke with XXXX, XXXX and XXXX XXXX from Arizona office. SLS has done nothing, what they good say that the checks where never collected. What miss XXXX mentioned that they are going, again, block the second Check and reissue another one in 15 days, so you should receive it, hopefully in XX/XX/2022. Ridiculous, against the law and absolutely not to tolerate. I told them that they have to reissue a check today and send out today or tomorrow, XX/XX/XXXX overnight with XXXX EXPEDITED and with a tracking number. This ups tracking number you have to Email immediately to me. They dont know, we can not do that. I told SLS that all your mail I received correctly over the last 5 or 10 years. Also this letter attached to the email I did receive. Co -accidentally, twice I did not receive the check. It probably was never send out, or maybe someone inside the company SLS is sitting on it?? SLS LOAN SERVICING IS IN DEFAULT BY law. Please, I hope you can help. They should loose their mortgage license by doing those type of behavior. I want them to wire the monies including a {$1000.00} settlement. I spend so much unnecessary time on it. Today XX/XX/XXXX th, still nothing. Thank you very much for your assistance, P
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32836
Submitted Via: Web
Date Sent: 2021-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is precisely what happened to me. https : //www.consumerfinance.gov/ask-cfpb/what-can-i-do-if-my-mortgage-lender-servicer-is-charging-me-for-force-placed-homeowners-insurance-en-219/ The lender ( Specialized Loan Servicing ; SLS ) rejected the bill from my homeowners insurance company ( XXXX XXXX XXXX XXXX While claiming they had paid it in my escrow statement and even increasing my escrow payments! When the insurer offered to reinstate I immediately alerted the lender. But they still let the policy get cancelled, sending the payment to the insurer only after the policy was already cancelled and then insurer refunded me that money. Only then lender started putting pressure on me for proof of insurance and threatening to place a more expensive insurance. I managed to get my insurer issue a new policy. But now the lender wants to charge me retroactively for the period I was not insured due to their incompetence ( or malicious intention? - one never knows these days what will the desperately greedy come up with to fleece us ) at their insurance prices! Despite this is now past tense, and for 2/3 of the time of the laps I couldn't even know the policy would be cancelled in the end due to their negligence, because policy continued to be listed as active both on the lender 's and on the insurer 's website. This is unfair, unethical, and wrong. Should be criminal. On XX/XX/XXXX I received a cynical letter dated XX/XX/XXXX from the lender informing me there was a lapse in my homewners insurance coverage from XXXX and threatening to add a bogus " insurance charge '' to my account in amount of {$1300.00} - at a hugely inflated rate ( given that my homeowners insurance premium for the entire year is now {$1100.00} ). I have absolutely no intention of paying that criminally assessed charge. The lapse in my homeowners insurance coverage is fully manufactured and engineered by the actions of the lender. They are responsible for the insurance cancellation. And they should be forced by the law to bear the consequences. I was not at all aware that the insurance would be cancelled retroactively until it was actually cancelled. The lender deliberately let my insurance lapse only to create this situation and now try to extort exorbitant sum of money to cover the lapsed period by the product they are pushing. They should be held responsible for letting my insurance lapse - despite my numerous warnings over the span of four months! This lender places unreasonable hurdles in access and communication. There is a different address for everything. Which purpose is only to confuse homeowners. It is their responsibility to provide customers support and respond to homeowners timely. I sent numerous notices of error, requests for information and qualified written request regarding this matter to the lender that where answered late, not answering my questions, and not solving the problem at hand, XXXX. preventing my homeowners insurance from lapsing. This was a completely preventable problem if the lender responded to my letters timely and with intelligence. Given that it did not I can only deduct that they are either incompetent or did that with a criminal intention. Today it is XX/XX/XXXX. And the lender still did not pay the new homeowners insurance policy that I just obtained. Typically for them, confusing their customers, the lender still lists my old policy at their customer service web site ( sls.servicingloans.com ), and the new policy at their insurance website ( www.mycoverageinfo.com/sls ). The insurer sent me a letter today - informing me that the lender still did not pay the insurance from XX/XX/XXXX that I obtained- are they doing the same thing again? I would be perfectly fine to pay it myself! So, I called SLS today and after despairing 20 minutes among the menu choices none of which includes speaking with a live human being I was lucky to get someone to speak to me. She said they are going to pay. She said they are going to send payment next Monday ( XX/XX/XXXX ). Why? That's too late. The insurer wrote on the bill the due date is XX/XX/XXXX. She placed me on hold. When she came back she said they will send payment by XXXX tomorrow. Am I paranoid not beleiving them a word they say, until I see that payment made? No. I have bad experience with them. And I want everybody to bear witness to that. I disagree that I can be billed to insure the past. Whatever happened from XXXX happened. We can't get that time back. We are incredibly lucky that nothing happened that would require a claim to be filed against my homeowners insurance. It was indeed indolent and irresponsible for lender to let my insurance lapse despite me warning them in several letters over four months and providing them with detailed information to contact the insurer and address the issue timely. But nothing insurable can happen anymore during that period. I needed an insurance then, and to my best knowledge I had insurance then : I had no reasons to believe from the information that I could see about my accounts both at my insurer 's web page and on my lender 's web page that my coverage was not in force, until the insurer sent a cancellation notice late in XXXX. I don't need an insurance now for the period that passed and will never come back, and I have no intention of buying it. Particularly because I am not at fault for this lapse of coverage : the lender is. They should be penalized for ruining my summer over that. Timeline : XXXX automatically renewed my homeowners insurance policy for period XXXX and billed the lender. My lender changed since the last year, but I did update the insurer with the new lender 's address and the loan number. Travelers informed me ( in an email by XXXX XXXX, XXXX XXXX XXXX, on XX/XX/XXXX ) that they sent electronic bill on XX/XX/XXXX to Specialized Loan Services and that the bill was rejected by the mortgage company. Why? How? XXXX then sent me a bill on XX/XX/XXXX. Specialized Loan Servicing also on XX/XX/XXXX sent me a letter informing me they are increasing my motnhly payment due to the escrow shortage. In that letter in my Escrow Account History table they listed {$1000.00} as " what we paid out '' for homeowners insurance in XX/XX/XXXX. I sent a letter to SLS on XX/XX/XXXX asking them to look into that before the policy expires on XX/XX/XXXX, giving them XXXX contact information. On XX/XX/XXXX XXXX sent me a letter ( which I received a week later, so after my policy already expired ), saying they received my correspondence, however " not at designated address for such inquiries ''. What kind of rank XXXX is that? I sent an urgent letter informing them of the imminent lapse in my homeowners insurance, and they receive it, and don't do anything, because they did not receive it at their preferred address? This is callous disregard for homeowners. I resent the letter on XX/XX/XXXX to their " designated address for such inquiries '' which they acknowledged receiving on XX/XX/XXXX, after the policy already expired with them being duly informed about that by me, but responded only that my case is under review and that they will have a response issued to me within applicable federal timeframes. No actionable response about insurance. Meanwhile, XXXX sent an offer to reinstate on XX/XX/XXXX. SLS sent another non-response to me on XX/XX/XXXX saying they will have a response issued within 15 days. No mention of whether they contacted the insurer and accepted their offer to reinstate. Finally, in a letter on XX/XX/XXXX, SLS responded to my inquiry from XX/XX/XXXX, more than 60 days after my rather urgent notice and request to prevent my homeowners insurance from lapsing. In that letter they stated " Regarding the insurance payment referenced in your dispute, SLS records indicate that the policy was cancelled due to non-payment as a result of an assumption of the loan occurring at that time. As such, the payment of {$1100.00} was requested for an overnight disbursement on XX/XX/XXXX. '' The loan assumption occurred moths before, and the insurance was never cancelled before. Also, note the precise language : the payment was requested. It doesn't say whether the payment was submitted. It was not. I sent another letter to SLS on XX/XX/XXXX asking them to clarify whether they actually paid or not. On XX/XX/XXXX they responded with yet another stupid letter telling they will have a response issued to me within applicable federal timeframe. Finally on XX/XX/XXXX SLS sent me a letter informing me that they sent a {$1100.00} payment - due in XXXX- to XXXX on XX/XX/XXXX. XXXX meanwhile cancelled that policy, and rejected that payment, and sent me a refund. I informed SLS about that in the letter on XX/XX/XXXX. On XX/XX/XXXX they informed me that they " forwarded my letter to the appropriate department for review '' - funny how they did not know to forward my letter from XX/XX/XXXX to the appropriate department but instead deliberately let my insurance lapse, isn't it? On XX/XX/XXXX XXXX sent me a letter titled " Cancellation Notice Received '', asking me to call my insurance and get a new policy, after they screwed up my old. On the record : I managed to get XXXX issue me a new policy, despite the cancellation, which got effective on XX/XX/XXXX. On XX/XX/XXXX just to emphasize how suddenly important for them is that I have a homeowners insurance now after they had let it get cancelled, SLS sent me a threatening letter stating " Because hazard insurance is required on your property, we plan to buy insurance for your property. You must pay us for any period during which the insurance we buy is in effect but you do not have insurance. '' I must do nothing but XXXX. This is precisely what precipitates the rise in XXXX that drove the life expectancy in this wealthy developed country down even before the pandemic as desribed in the phenomenal book by XXXX XXXX and XXXX XXXX, XXXX XXXX XXXX : the malignant, malevolent behavior of utterly immoral corporations that prey on people- they destroyed my insurance and now they want to bill me for it! On XX/XX/XXXX the SLS finally answered my letter of XX/XX/XXXX ( which they acknowledged receiving on XX/XX/XXXX ). In that letter they say some downright fantastic things like : " On XX/XX/XXXX we requested that a premium payment of {$1100.00} be sent to XXXX XXXX XXXX. The premium payment was issued to XXXX XXXX XXXX on XX/XX/XXXX. '' - I requested the payment be sent on XX/XX/XXXX. Why it took TWO MONTHS for the lender to even acknowledge that request? And why did it then take more than a month for them to actually make that payment? Despite rising my escrow payment and charging me for it! When they say " we requested '' - who are we? Whom did they request it from? They are writing this as if their various offices and departments are separate companies?! Also from the SLS letter of XX/XX/XXXX : " Our records indicated XXXX XXXX XXXX as your homeowners insurance carrier for the period of XXXX. On XX/XX/XXXX we received a cancelation notice from XXXX XXXX XXXX effective XX/XX/XXXX, along with a premium notice. However, a payment was inadvertently not sent to XXXX XXXX XXXX. '' So, if they had XXXX on the record as my insurer why did they reject their bill on XX/XX/XXXX? And if they knew they need to pay by XX/XX/XXXX, why didn't they pay? Oh, they did. But inadvertently they didn't send the payment to XXXX?! Despite having them as my insurer on the record and despite me sharing with them all relevant information in the letter that they acknowledged receiving on XX/XX/XXXX. How can that then be my fault now? Because, this is precisely what SLS wants to make it look like now : my fault. I just received their letter dated XX/XX/XXXX, where they are threatening to charge {$1300.00} to my account as an insurance charge for the period in which they engineered a lapse in my homeowners insurance policy from XXXX. Prorated for that period under my insurance the charge would be {$570.00}. Theirs is a manufactured charge that does not insure anything because events that already happened can not be insured retroactively. And it is 2.3x more than I would pay if they did not XXXX up my account by their negligence. So now the negligence is coupled with extortion. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VT
Zip: 057XX
Submitted Via: Web
Date Sent: 2021-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received a first notice of tax sale from a lawyer dated XX/XX/XXXX and contacted the local XXXX XXXX Department of Finance/ went to the courthouse to speak with someone. I was not receiving any of their notices as they were being sent to the previous owner and the reason for it was that only half of the XXXX tax bill was paid. I called SLS on XX/XX/XXXX and informed them of the issue, and was told they would look into it and provide an update. This required two attempts at calling, with the first person telling me that I was bringing up a scam when I mentioned that a lawyer purchased the tax lien since it went unpaid for so long. That first person appeared to hang up on me and did not call me back at the number I provided at the beginning of the call. On XX/XX/XXXX, I was contacted by the contact I spoke to with the Department of Finance saying that the tax was paid, but the lien still existed due to unpaid legal fees. I see an escrow analysis document showing the payment on XX/XX/XXXX in my online portal, but I was never told about this or contacted by SLS in any way to tell me that they were paid. I was originally recommended by the Department of Finance to not personally contact the lawyer but to instead go through the mortgage company. I called the mortgage company later that day, and again was met with hesitancy regarding fixing the issue. They refused to take the name and contact information of the lawyer and insisted that they had paid everything even though the Department of Finance disagreed. I received a second notice of sale from the lawyer on XX/XX/XXXX by certified mail, though it is dated XX/XX/XXXX in the letter. I was told by SLS that they would fix the issue by XX/XX/XXXX, but I have spent a cumulative 14 hours on hold these past two days without being able to contact someone outside of being hung up on immediately after connecting once. I believe that I am very close to the six months since the sale of the tax lien and have gotten no help or answers about it. I have attached the letters sent by the lawyer. The first one got ripped by a pet, but the only difference is " First Notice '' instead of " Second Notice. ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20878
Submitted Via: Web
Date Sent: 2021-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Over a month ago, I exited the COVID-19 forbearances for my loan into COVID-19 Payment deferral arrangements. I then asked to have the total forbearance amount ( PITI ) including escrow shortages from COVID-19 forbearance put at the back of the loan in a non-interest bearing lump sum. This is not yet done.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75024
Submitted Via: Web
Date Sent: 2021-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: This is a credit card / 2nd mortgage the previous server XXXX. The Superior Court XXXX XXXX XXXX XXXX Dismissed the case. This loan was apart of the global wide settlement with the Department of Justices. Its Ben 12 years since any activity on this debt. I dispute this debt. The loan was allegedly placed in a trust which as taken its losses. XXXX attempted to foreclose and the foreclosure was stopped about 9 years ago. I received a new Notice of Default from the new Server Specialized Loan Servicing and I am disputing this debt again. This was a XXXX and with definitely was apart of U.S.Global wide settlement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2021-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: At the onset of the pandemic, Specialized Loan Servicing offered a forbearance of 3 months to me because I was experiencing a financial hardship. I am a first responder in XXXX XXXX XXXX, Ca and found myself in the midst of riots and civil unrest which left my children to be cared for my childcare providers. XXXX closed and my children were left home. I incurred additional tutoring costs, living expenses and child care costs. At the end of the 3 months, I completed an application for mortgage assistance with SLS. I was seeking a deferral or repayment plan. The lender assured me they would work with me. I was denied all the programs with exception of a short sale. Nothing that allowed me to keep my home. I was forced to request an additional forbearance which was grated. I again completed a request for assistance and was denied all options except short sale The last denial was dated XXXX. With no options offered to me, I again requested an extension of the forbearance in the hopes of obtaining a personal loan or other means to bring my account current. My forbearance ends on XXXX and my total amount due is {$22000.00}. I have completed the request for mortgage assistance packet again and submitted it to the lender but I'm not optimistic of the outcome. I feel this company has taken advantage of the situation and me. I have equity in my home and I feel they are trying to force me into foreclosure or short sale. All I need is the payments to be deferred to the end of the loan. I was hospitalized in XXXX of 2021 with XXXX XXXX and XXXX due to XXXX I was off work for over a month, resulting in loss of pay. I contracted the XXXX while serving the public of XXXX XXXX XXXX. I have provided all this documentation to SLS, along with a pleading letter. Im turning to your agency for help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92860
Submitted Via: Web
Date Sent: 2021-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: At the end of XX/XX/2021, I exited the COVID-19 forbearances for my loan into COVID-19 Payment deferral arrangement. My payments since are on time factoring in delays on the bank side in finalizing the COVID-19 Payment Deferral Arrangement. However the bank has charged me late fees and charges on my loan, has reported me as not current to the credit bureaus and has started moving the property to foreclosure. Bank/Mortgage Servicer details : Specialized Loan Servicing : Part of the XXXX XXXX Specialized Loan Servicing LLC XXXX XXXX XXXX XXXX, CO XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75024
Submitted Via: Web
Date Sent: 2021-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A