Date Received: 2022-08-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We made an {$11000.00} payment towards principal to reduce the loan balance to {$380000.00} which is 75 % of the assessed value of {$510000.00}. SLS keeps moving the needle. Originally they repeatedly told us we just needed to meet 80 % of the assessed value, even though they knew we bought the house less than 5 years ago. Now everything has now been met to remove the PMI. I have attached and enclosed proof of the principal payment that we made today.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 201XX
Submitted Via: Web
Date Sent: 2022-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My name is XXXX XXXX I have been receiving calls from Specialized Loan servicing center. They have been calling me over my dads acct. I know its a mortgage because they disclosed some of his information on a acct I have no part of. My dad never gave them my number called them twice to tell them to remove my number XXXX company is rude and refuse to stop harassing me over a loan I do not owe
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 236XX
Submitted Via: Web
Date Sent: 2022-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-17
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Hi, this servicer ( Specialized Loan Servicer, XXXX XXXX XXXX. # XXXX, XXXX XXXX, CO XXXX XXXX ) ( XXXX ) has been negligent in the way they handle their clients information. They continue to report business loans on my personal credit in error. I've called them on similar previous issues and after much time and effort they would acknowledge the error and remove the incorrect reporting. This is happening once again, they now show one active account on XXXX credit report ( after i complained it showed on my XXXX and they removed it ), balance of {$100000.00}. They also still show multiple " closed '' accounts on my XXXX report that is impacting my credit report. Please please please make sure they correct these errors and prevent them from reporting incorrectly again, this is preventing me and my new wife of purchasing our new home with all these commercial loans showing as active or closed on my credit reporting agency reports. Thank you!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46038
Submitted Via: Web
Date Sent: 2022-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Dear CFPB : My second mortgage loan is currently being serviced by Specialized Loan Servicing. The account is currently delinquent due to hardships relating to the Covid 19 pandemic. SLS is refusing to offer loss mitigation assistance or process a loan modification. The will not take in a standard loss mitigation package and process it accordingly. Moreover they are demanding that {$40000.00} be paid as a down payment in order to avoid foreclosure proceedings. SLS is in violation of many CFPB laws relating to loss mitigation and loan modifications, primarily CFPB 1024.41. The rules listed below clarify the obligations of SLS ( see below ). 1024.41 Loss mitigation procedures. CFPB Rule 41 ( b ) ( 3 ) 1. Foreclosure sale not scheduled. If no foreclosure sale has been scheduled as of the date that a complete loss mitigation application is received, the application is considered to have been received more than 90 days before any foreclosure sale. 2. Foreclosure sale re-scheduled. The protections under 1024.41 that have been determined to apply to a borrower pursuant to 1024.41 ( b ) ( 3 ) remain in effect thereafter, even if a foreclosure sale is later scheduled or rescheduled. CFPB Rule 41 ( b ) ( 1 ) A servicer has flexibility to establish its own application requirements and to decide the type and amount of information it will require from borrowers applying for loss mitigation options. In the course of gathering documents and information from a borrower to complete a loss mitigation application, a servicer may stop collecting documents and information for a particular loss mitigation option after receiving information confirming that, pursuant to any requirements established by the owner or assignee of the borrower 's mortgage loan, the borrower is ineligible for that option. A servicer may not stop collecting documents and information for any loss mitigation option based solely upon the borrower 's stated preference but may stop collecting documents and information for any loss mitigation option based on the borrower 's stated preference in conjunction with other information, as prescribed by any requirements established by the owner or assignee. A servicer must continue to exercise reasonable diligence to obtain documents and information from the borrower that the servicer requires to evaluate the borrower as to all other loss mitigation options available to the borrower 1024.41 ( c ) ( 4 ) ( ii ) ( B ) ( 4 ) Denial of loan modification options. If a borrower 's complete loss mitigation application is denied for any trial or permanent loan modification option available to the borrower pursuant to paragraph ( c ) of this section, a servicer shall state in the notice sent to the borrower pursuant to paragraph ( c ) ( 1 ) ( ii ) of this section the specific reason or reasons for the servicer 's determination for each such trial or permanent loan modification option and, if applicable, that the borrower was not evaluated on other criteria. Furthermore, SLS has not provided a full accounting breakdown to prove up the validity of the debt. I have requested this information on numerous occasions via qualified written request XXXX The XXXX request has issues raised regarding deed and title transfers that have not XXXX been responded too. Per 12 CFR 1024.36, SLS is required to respond based on HUD law. 12 CFR 1024.36 - Requests for information. ( a ) Information request. A servicer shall comply with the requirements of this section for any written request for information from a borrower that includes the name of the borrower, information that enables the servicer to identify the borrower 's mortgage loan account, and states the information the borrower is requesting with respect to the borrower 's mortgage loan. A request on a payment coupon or other payment form supplied by the servicer need not be treated by the servicer as a request for information. A request for a payoff balance need not be treated by the servicer as a request for information. A qualified written request that requests information relating to the servicing of the mortgage loan is a request for information for purposes of this section, and a servicer must comply with all requirements applicable to a request for information with respect to such qualified written request. ( ii ) Extension of time limit. For requests for information governed by the time limit set forth in paragraph ( d ) ( 2 ) ( i ) ( B ) of this section, a servicer may extend the time period for responding by an additional 15 days ( excluding legal public holidays, XXXX, and XXXX XXXX ) if, before the end of the 30-day period, the servicer notifies the borrower of the extension and the reasons for the extension in writing. A servicer may not extend the time period for requests for information governed by paragraph ( d ) ( 2 ) ( i ) ( A ) of this section. Based on the information submitted within, I am seeking your assistance on this matter. You can reach me direct at XXXX or XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: On the XXXX of XX/XX/XXXX my property has been burned down and fire started at my property at XXXXXXXX XXXX Alaska Standard time. I received an alert call from the Fire Chief department in XXXX, AK that my place was burned down. I immediately contacted my XXXX ( military home insurance ) adjuster to have my property fixed. During this frustration times, SLS mortgage from the loss department got my {$330000.00} dwelling damage that I was granted from my XXXX adjuster to get my property fixed. SLS mortgage loss claims department agent instructed me to mail my XXXX insurance check of {$330000.00} and they received once I mailed it to them in a couple of days. Once received, the SLS loss claims department agent send me a check for {$170000.00} on the XXXX XXXX XXXX XXXX XXXX XXXX which has been my father who was deceased XXXX years ago. I was battling it out with them for months and months on sending them proof of documents that my probate attorney instructed me to send them a copy of my judge 's order with my case number : XXXX XXXX in the Superior Court for the State of Alaska that I was awarded from the judge that I inherit the property at XXXX XXXX XXXX XXXX, XXXX AK XXXX on the XXXX of XX/XX/XXXX. I was also the successors interest and the successors deed. I also notarized two documents of assumption agreement requested from SLS for another proof of documents that I am taking over my fathers property. I explained it to them several times from the past complaint I made here is that they can not removed my fathers estate name on the account, when I send them proof of documents from my attorney and proof of documents that it was recorded at the records department at the Municipality of the State of Alaska. Unfortunately, the Loss claims department told me that they going to re issue the check to me of {$170000.00} on my name with the bid contractor that I found. In 15 days. After 15 days, I called them back to check up on the status. They told me another excuse that I needed a W9- form from my bid contractor. I expedited the mail with the W-9 form so I can receive the new check on my name in 15 days. After 15 days, I called them back and they told me this time that they cant re issue the check because they needed my W-9 form as well and I must wait 15 days again for another re issue check. An Agent told me on the XXXX of XX/XX/XXXX at around XXXX XXXX Alaska Standard time, that they will re issue the check to me with my name and the bid contractors name on one check. I explained to them why they are having a hard time to re issuing my check that they received from XXXX and only gave me half of my {$330000.00}. The agent couldnt explain why it was half given to me and I told her over the phone, that after my property is being built, what will happen to my remaining funds at XXXX? The agent told me they will keep it. I told them thats not right because my XXXX insurance agent told me the rest of the fund not used will be mailed you a check of the remaining funds coming from SLS mortgage. Also, my attorney told me that is your right by law to get those funds back to them once your property is being built. The SLS mortgage needs to be investigated and poor customer service from the Loss Department is not giving me answers. I tried to tell them few months ago, how would I take my fathers name off since I already send proof of documents from my attorney that I was awarded from the court judge. They told me to refinance it from my bank that has the SLS mortgage? I told them how since you guys took over XXXX XXXX account mortgage and they told me I have no right to refinance the mortgage its because its my fathers estate. I have been frustrated with SLS employees how they treat me and not giving me the right answers. I am an U.S. Veteran, XXXX XXXX XXXX XXXX from the XXXX XXXX XXXX XXXX XXXX XXXX University & also XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX. Im also a XXXX XXXX that run XXXX XXXX XXXX for 12 years. Please investigate that my name should be changed from my fathers estate and send me a check that has my name so that my local bank can accept my check and get my property fixed. SLS Loan Number : XXXX. They also send out real estate agents who does sideline of subcontractors without my permission taking photos and making false statements on m y property. His name is XXXX XXXX and I wasn't informed correctly by the SLS loss claims department. SLS are unprofessional and they need to do their jobs to put my name on the account and the check to re issue with my name not my name with the bid contractor 's name that I already contacted my local bank and they said only my name not the bid contractors name with your name on the check. This has been going on since XX/XX/XXXX after my house burned down and SLS can't do their job right. Please investigate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AK
Zip: 99504
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We have opened a missing XX/XX/2021 payment investigation with XXXX XXXX XXXX that is still outstanding and not resolved despite it now being XXXX and having provided all the information requested. Previous cases just keep getting closed without notice and we have to reopend them only to find out they needed something else and we have then always complied. Also despite the investigation, we keep getting calls daily for late payment and even after telling the callers to stop calling as we have an ongoing investigation and they agreeing to do so, they keep calling for late payment almost daily. Our bank has provided them a copy of the check that was sent and cashed. The latest excuse was full banking statement was not provided so when I went to do so for all the months they requested, I found a sent email where I did previously sent them a full banking statement for XXXX. I feel the case keeps getting closed and we have to reopen it and nothing is getting done. I also feel the company continuing to call us despite this investigation for late payment is wrong.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 20120
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: SLS uploaded their Broker 's Price Opinion on XX/XX/XXXX stating that our home was valued at {$510000.00} after we paid for a new appraisal to have the PMI for this property removed. That means we have over {$110000.00} of equity versus the current loan amount of {$390000.00}, which results in well over 20 % of equity in relation to both the current loan and original purchase price. We have the regulatory right to have the PMI removed. However, just two days later on XX/XX/XXXX SLS did a new escrow analysis saying they expected us to pay PMI for another year. The process of having this PMI removed has been onerous and taking months, including having to battle against the lender just to have the appraisal done in the first place.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 201XX
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-15
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: My recent mortgage was underwritten by XXXX Mortgage ( BHM ) for XXXX XXXX XXXX XXXX XXXX XXXX ). During the application, we advised XXXX that we intended to make a large payment to the principal amount shortly after closing and seek a recast of the payments. We were advised by XXXX that we could do this at any time. Shortly after we closed and before we had made a single payment, our loan was apparently purchased by XXXX and servicing transferred to Specialized Loan Servicing ( XXXX ). When I called XXXX to do the recast, I was told that I would have to " apply '' for the recast, pay a {$500.00} fee, and that it could not be done according to XXXX 's internal policy until after 90 days had elapsed from closing. I spoke to XXXX and this is not a requirement it imposes, but seems to be imposed by XXXX at its volition in an attempt to generate fee and interest income by charging unwarranted amounts to consumers. It is not disclosed in any of the documents I received from XXXX, XXXX, or XXXX. This seems to me to be an unfair practice under the XXXX XXXX XXXX as it causes substantial ( financial ) injury ( in my case, I estimate more than {$2000.00} ) ; it is not reasonably avoidable as it is not disclosed prior to closing ; and its benefit is not outweighed by the harm it caused me and potentially numerous other consumers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28803
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-15
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: We refinanced a home on XX/XX/XXXX. At the time of refinance XXXX was taken as lender reserve for the first 3 months of payments. Our loan was transferred to Specialized Loan Servicing LLC. We sold this property on XX/XX/XXXX ( prior to the first payment being due ). The XXXX was not credited back to us on the payoff statement. When I called Specialized Loan Servicing I was told this would delay if a new payoff request was performed and that the money would be mailed to me. I never received the check. When I call back 10 days after close I was told the check was in the mail. Then I received a check for XXXX. When I called back the third time I was told that the company never received the XXXX. After continuing to press the company that this was inaccurate I was told that I was charged for those three future payments ( meaning I was charged for future interest and my principle amount wasn't reduced ). I can provide all closing, loan documentation. Each call to this company takes over an hour with multiple people unfamiliar transferring calls to new people.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70448
Submitted Via: Web
Date Sent: 2022-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: SUBMITTED TO FOUR ( 4 ) US LAW ENFORCEMENT AGENCIES VIA USPS REGISTERED MAIL Re : Specialized Loan Servicing Variable Mortgage Loan Acct # : XXXX and XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXXXXXX XXXX # : XXXX ; Non-Posting of Mortgage Payments, Embezzlement of Funds by a Fiduciary This report is intended to supplement our reports of Crimes perpetrated in CFPB Case No. : XXXX, CFPB Case No. : XXXX, and supplemental complaint filed XX/XX/XXXX ( Exhibit A ) ( CFPB cases ). Since XXXX of XXXX, Specialized Loan Servicing, LLC ( SLS ) refuses to send Mortgage Statements for over 32 months and refuses to comply with bankruptcy law ( Bankruptcy Rule XXXX ). XX/XX/XXXX : Last Notice of Payment Change ( Bankruptcy Rule XXXX ) from XXXX XXXX XXXX XXXX XXXX XXXX ) XX/XX/XXXX : Last Bank Statement from XXXX Upon inquiry with XXXX in XXXX of XXXX, XXXX asserts this loan has been DISCHARGED AND NOT SOLD. SLS provided False statements intended to obstruct your agencys investigations with no intentions of complying with the law. To present date, SLS still refuses to provide statements required by law. XXXX. On XX/XX/XXXX, our XXXX XXXXXXXX Trustee, XXXX XXXX XXXX, XXXX, contacted SLS stating : I am currently the XXXX XXXX Trustee in this pending XXXX XXXX case, Case No. XXXX. Claim number XXXX was filed on XXXX. To date it has not been amended. On this case, the Bells have notified Specialized Loan Servicing, LLC asking to be sent monthly statements. To date, they have not received them. That is presenting a problem. Also, XXXX XXXX has identified certain issues with her account- for example the variable interest rate. She has asked how this variable interest is calculated. She has not received any meaningful responses. Following the CFPB rules- they have made a request to receive statements. There does not appear to be any valid reason to not comply with their request and I am not familiar with any exemption. CFPB Rule effective as of XXXX, XXXX -provided amendments to RESPA and the TILA mortgage servicing rules. According to the final Rule, servicers must send monthly statements to borrows in bankruptcy. The Bells ' are currently in an active XXXX XXXX bankruptcy case and they are not surrendering the real estate property or have any pre-petition arrearages. They are current on all post-petition mortgage payments. I am not aware of any other servicer not providing statements to individuals in XXXX XXXX cases. Despite having evidence of our confirmed payment total of {$41000.00} paid directly to SLS and according to contract in the same e-mail chain, the following events occurred : After stating on XX/XX/XXXX that you are in default to the Trustee in the amount of {$39000.00} ( You are due for {$1200.00} x 34 months, and have paid a total of {$4300.00} ), on XX/XX/XXXX, Trustees office attempted to evade felony embezzlement by stating Specialized Loan Servicing, LLC ( no arrears on this claim ) which under the law does not release the criminal liability as reported to the CFPBs Director on XX/XX/XXXX. To present date, we have paid {$46.00}, XXXX as listed and confirmed on Exhibit B which equals a payment total of {$41000.00} paid directly to SLS and according to contract including {$8700.00} paid directly to BOA. ( Exhibit B ) Now in spite of the Trustees offices change in position on XX/XX/XXXX to cover-up their collusion with SLSs crime stating Specialized Loan Servicing, LLC ( no arrears on this claim ) ( Exhibit C ) in an attemto to further interfere with our mortgage payments, now SLS is causing our electronic payment to be returned without any explanation as occurred on XX/XX/XXXX when a credit was issued to return our payment submitted XX/XX/XXXX. Due to SLSs serious criminal conduct by and through their intentional violations of servicer regulations such as TILA, RESPA, and Regulation Z along together with serious violations of criminal statutes to embezzle more than {$39000.00} dollars timely paid directly by us to SLS with irrefutable verified confirmation notices from our bank to threaten the theft of our homestead, we have forced to tolerate and endure immense pain and suffering. SLS deceived the CFPB on more than three ( 3 ) occasions which is documented by your agency and other law enforcement agencies. After committing Federal crimes by lying to the CFPB in both of their responses to our CFPB complaints, SLS continues to commit Federal crimes knowingly, willfully, and fraudulently. SLSs blatant disregard for the law and abusive behavior by committing serious felonies crimes causing us thirty-two ( 32 ) months of extreme pain and suffering requires prosecution by the Department of Justice XXXX Accordingly, combine our complaints and refer this matter for criminal prosecution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21158
Submitted Via: Web
Date Sent: 2022-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A