SPECIALIZED LOAN SERVICING HOLDINGS LLC


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"Products" offered by SPECIALIZED LOAN SERVICING HOLDINGS LLC with at least one, but usually more complaints:

Bank account or service - Other bank product/service
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Debt collection - I do not know
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Manufactured home loan
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan

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Complaint ID: 2060564

Date Received: 2016-08-12

Issue: Loan servicing, payments, escrow account

Subissue:

Consumer Complaint: SLS loan servicing is the most unresponsive, irresponsible, unprofessional loan servicing company I have ever seen. I have been in communication trying to get relief for a hardship experienced early in 2016. It is as if they lose my paperwork every 29 days. This is my second complaint and their response to the last complaint was to write a bunch of jargon that basically said XXXX you, you ca n't do nothing about it. Unfortunately there 's not much protection for the consumer. HOW MANY COMPLAINTS DOES IT TAKE TO GET ACTION? In the month of XXXX there were XXXX complaints filed and the consumer basically had the same complaint in each of their cases. Is there anyone that regulates these scammers? I was unemployed for 6 weeks so I missed two payments and have been making payments on time since XXXX when I returned to work but was forced to sell my home because there is no help available to deal with the two payments missed in the spring. PLEASE HELP WITH THESE SCAMMERS. When you call, you get a new story which is basically just another stall tactic. SLS claims they have no history of any communication prior to XXXX XXXX, 2016. The attached supporting documents prove otherwise

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 77573

Submitted Via: Web

Date Sent: 2016-08-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: No


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Complaint ID: 2060462

Date Received: 2016-08-12

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: Specialized Loan Servicing, XXXX XXXX : Refinanced my HELOC about 4 years ago. They represented it as a 30 year fixed loan for about $ XXXX. I asked for a letter confirming this and got it. About 2 months ago, XXXX XXXX XXXX XXXX notified me they had possession of the loan and I was to repay them. No one knew anything about the 30 year fixed loan from SLS. Weeks later I got a notice to pay $ XXXX in back interest on the loan. I protested and they backed down. Now they 've decided the full amount $ XXXX or so, is due on XXXX XXXX, 2016. They declined my request for a refinance. Something is very wrong here. Can you help?

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IL

Zip: 61265

Submitted Via: Web

Date Sent: 2016-08-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: No


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Complaint ID: 2058355

Date Received: 2016-08-11

Issue: Loan modification,collection,foreclosure

Subissue:

Consumer Complaint: XXXX XXXX loan modification review has been mis-handled. SLS has been requesting documents that do n't exist and ultimately denied the file for NOT sending in documents that do not exist. The handling of this file is negligent, unacceptable and ultimately putting the homeowners home in jeopardy. This file was sent for review to SLS on XXXX/XXXX/XXXX. It contained a complete package with all forms of income and proof of. I called SLS to follow up on the submission on XXXX/XXXX/XXXX I spoke with XXXX ID # XXXX whom confirmed they have received the package and they are in need of a letter of explanation on the rental income, asking if it ia a separate investment property? They also asked for proof of XXXX Unemployment income. We immediately sent a letter to SLS from the homeowner stating the following FACTS : 1 ) There is no separate rental property, the rental income is from a tenant that resides in the home in the XXXX principal residence. The XXXX only own XXXX home at XXXX XXXX XXXX. 2 ) XXXX has not received any income from unemployment since XX/XX/XXXX! 3 ) XXXX has not received any unemployment income since XX/XX/XXXX. On XXXX/XXXX/XXXX I called SLS-i spoke with XXXX whom confirmed the letters were received and the file is under review. On XXXX/XXXX/XXXX I called SLS to follow up again-i s/w XXXX in the BK department. He stated they are asking me to re-send the rental agreement -AGAIN-even though i sent it in on XXXX/XXXX/XXXX. I resent right away. On XXXX/XXXX/XXXX I called SLS XXXX-i spoke with XXXX, she asked me for " a mortgage statement for their investment property and the proof of unemployment benefits. I very clearly once again advised there is NO investment property and no unemployment income. I told her this was addressed already with letters and supporting proof that was sent on XXXX/XXXX/XXXX. She escalated with her supervisor via email and asked a supervisor to call me back- I asked to speak with someone right away as 16 days have gone by since this was last addressed and there seems to be no progress. I was transferred to XXXX ( a supervisor ). She escalated this problem, again. She agreed with me that the letters were in the file and this should no longer be an issue. She assured me this would be cleared up. She also said she will call me with an update in 24-48 hrs. I never received a call back from XXXX. As usual. So I called SLS on XXXX/XXXX/XXXX I spoke with XXXX he said the escalation is still open. There is no new news yet. On XXXX/XXXX/XXXX I called SLS XXXX-i spoke with XXXX ID # XXXX she said the escalation is still open, no new news. I at that time advised I was supposed to receive a call back from XXXX, the supervisor a week ago and had yet to receive a call. I asked to speak with a supervisor and XXXX told me the best she can do is " place a request for someone to call me back ''. I told her that does not seem to work and that I would call back. On XXXX/XXXX/XXXX I called SLS XXXX-I spoke with XXXX-he said that SLS is requiring and requesting proof of the Unemployment income. I got very upset and asked if I could please speak with XXXX the supervisor that was supposed to have escalated and cleared this up 18 days prior spoke. He placed me on hold and said " she can not speak with me as there are no updates '' I asked to speak with another supervisor, as this is getting ridiculous. He said he can ask someone to " call me back, that 's it ''. He was told there is nothing that can be done. He took my phone # and my extension and promised me someone would call me back in 24-48hrs. When I never received a call back, on XXXX/XXXX/XXXX I called SLS, I spoke with XXXX whom advised that the modification was denied due to NOT sending in the proof of unemployment documents, which again do n't exist.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NY

Zip: 117XX

Submitted Via: Web

Date Sent: 2016-08-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: No


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Complaint ID: 2058061

Date Received: 2016-08-10

Issue: Loan modification,collection,foreclosure

Subissue:

Consumer Complaint: SLS is attempting to do fraud on this loan by illegally inflating the value of the property because they did n't like the value they just got back from their own paid for interior bpo. On XXXX/XXXX/XXXX was advised that the lender 's interior value came in around XXXX which was around the amount of my current offer. At that time we countered buyer to highest and best and received an offer meeting the lender 's counter. On XXXX/XXXX/XXXX lender confirmed receipt of docs and stated file was under review. On XXXX/XXXX/XXXX was advised that the file was closed due to requested docs however the file should of not been closed as they gave no time for us to submit the XXXX pieces of paper they were looking for. On XXXX/XXXX/XXXX was advised there was a sale date which is a violation of CA anti dual tracking laws as this file was in a foreclosure alternative program and we were then advised that SLS decided to revise up their value to XXXX. This is completely unethical, illegal, illogical and unacceptable. SLS decided on their own to take an old report and try and selectively pull old data to inflate the property value as is today. The market is contracting, not expanding so any data from a month ago, 2 months ago or 3 months ago is not reflective as to what is happening today. SLS hired a licensed professional to assess the property as of this month and that value came in at XXXX that is the value. SLS needs to CEASE and DESIST from illegally trying to inflate property values which is exactly what happened in XXXX which led to the housing bust.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 92264

Submitted Via: Web

Date Sent: 2016-08-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: Yes


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Complaint ID: 2056295

Date Received: 2016-08-10

Issue: Loan servicing, payments, escrow account

Subissue:

Consumer Complaint: Specialized Loan Servicing ( SLS ) engaged in the prohibited practice of " Dual tracking '' while I 'm applying for a loan modification. I 've submitted all the required and requested documents. I provide SLS with the enclosed Notice of Error & Request letter for Information pursuant to XXXX. SLS never responded or took any corrective action pertaining to my my monthly income. SLS never directly responded to my Notice of Error & Request for Information letter as required pursuant to XXXX SLS incorrectly calculated my gross monthly income at {$1900.00}, when I provided a profit & loss statement showing {$6300.00}. per month on XXXX XXXX, 2016. This error makes it appear my loan modification request did not meet the requirements. I also previously sent via fax and email the same updated profit & loss statement on XXXX XXXX, 2016 and verified with a SLS representative via phone call that they received the profit & loss statement. The SLS representative told that they did not use the updated profit & loss statement during the processing of my loan modification request and instead pursued the prohibited practice of dual tracking.

Company Response:

State: NJ

Zip: 07304

Submitted Via: Web

Date Sent: 2016-08-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: Yes


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Complaint ID: 2056210

Date Received: 2016-08-10

Issue: Loan servicing, payments, escrow account

Subissue:

Consumer Complaint: XXXX XXXX Mortgage sold my home loan to Specialized Loan Servicing ( SLS ) in XXXX 2016. In the process, SLS did n't get my insurance information and did n't pay the premium from the escrow balance. SLS sent me a notice and asked me to upload a copy of the insurance. I did that around XXXX XXXX, 2016. At that point, I understood that the problem was solved. However, apparently the insurance premium was never paid ( from the escrow balance ) and the insurance company cancelled the policy. I was n't aware of this. Meanwhile, SLS went ahead and purchased new insurance for me without telling me. ( I guess they sent me a letter but they did n't call me ). The new insurance was {$2200.00} per year. The insurance I bought was {$1000.00} per year, so their insurance was {$1200.00} per year more and my escrow payment went up {$100.00} per month. I had automatic payments set up and was {$100.00} short on a few payments. They put my account into delinquent status and they dinged my credit report. All of this resulted from SLS 's failure to get my insurance information from the other bank. Nobody called to let me know. I 'm getting screwed by SLS. Please help!

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CO

Zip: 80108

Submitted Via: Web

Date Sent: 2016-08-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: No


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Complaint ID: 2054575

Date Received: 2016-08-09

Issue: Loan modification,collection,foreclosure

Subissue:

Consumer Complaint: A Loan Modification Package was submitted to SLS on XXXX/XXXX/2016 37 days prior to a scheduled sale date ( Here to attached ). SLS provided a missing documents letter request on XXXX/XXXX/2016 requesting Tax Returns. A XXXX Form was provided with the package and due to HAMP new streamlined guidelines Tax Returns are no longer required to be considered a complete package. On XXXX/XXXX/2016 the requested documents was sent in the form of a Letter of Explanation stating the borrower 's Non-Filing status ( Fax Confirmation and letter of explanation are hereto attached. ) Confirmation of receipt of the conditions was confirmed with a XXXX at extension XXXX. SLS denied the loan modification request on XXXX XXXX but the borrower 's legal representative did not receive the denial letter until XXXX XXXX, 2016. ( Here to attached. ) SLS did not provide a new request for missing documents nor did they allow the borrower the allotted time to provide such missing documents as required by HAMP Directives prior to denying the loan modification on XXXX/XXXX/2016. In fact SLS sent a letter Dated XXXX XXXX, 2016 received by the borrower 's legal representative on XXXX XXXX, 2016 requesting for the borrower to contact them to provide instructions on how to apply for a loan modification request when the loan modification request was already provided. SLS was diverting there responsibilities as required by HAMP Directives to forward the loan modification request to the new servicer. SLS never provided the borrower nor their legal representative of the servicing transfer rights. The new servicer XXXX XXXX XXXX provided a servicing transfer letter dated XXXX XXXX, 2016 stating the servicing transfer became effective on XX/XX/2016 ( Hereto Attached ). SLS continues to send mortgage statements after transferring effective date of XXXX XXXX, 2016 ( Hereto attached ). SLS denied the loan without proper justification, did not allow the borrower proper time to provide requested documentation as required by hamp directives and did not allow the borrower the right to appeal such decision. SLS did so as a diversion of it responsibilities to transfer the loan modification request to the new servicer as it new in advance of the servicing transfer prior to the denial.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: FL

Zip: 33184

Submitted Via: Web

Date Sent: 2016-08-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: No


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Complaint ID: 2054162

Date Received: 2016-08-09

Issue: Loan servicing, payments, escrow account

Subissue:

Consumer Complaint: Specialized Loan Servicing ( SLS ) who acts a servicing company for mortgage banks, started servicing a current loan, on XXXX/XXXX/16 SLS sent a letter indicating " that if i dispute the debt within 30 days SLS will obtain verification of the debt, on XXXX/XXXX/16 i sent a dispute letter together with a QWR but as of today there is no response from SLS but they are continuing to collect on the debt,

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NY

Zip: 10977

Submitted Via: Web

Date Sent: 2016-08-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: Yes


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Complaint ID: 2053538

Date Received: 2016-08-09

Issue: Application, originator, mortgage broker

Subissue:

Consumer Complaint: I am shocked that XXXX XXXX XXXX has refused to review my complete modification packet despite being told to submit a new packet while my appeal is being reviewed. Apparently, they are using my active sale date for XXXX XXXX against me even though they were aware of my sale date since I constantly voiced my fear of losing my home. However, I provided all documents needed for a modification review but XXXX does not want to move forward and review my loan. I have an appeal letter currently under review with XXXX and was promised to have a rush review due to having the active sale date. But again, XXXX is using it against me that I did not submit my modification packet before the 37 days but how can I summit a packet when my appeal is under review? Clearly, I am being set up for failure to ensure I lose my home. When I submitted my appeal I was told the sale date would be canceled if a decision was not reached or if it was I would still be able to resubmit. They lied and the appeal assures they will not move forward with a foreclosure should one be pending. Moreover, I was advice by agent XXXX ID # XXXX that in order to have my sale date put on hold or suspended I needed to submit a complete packet. Obviously, I because suspicious because the appeal states after the outcome I would have 30 days to re-apply but yet she requested I immediately submit a packet since the decision for appeal was pending. Now, because I submitted the packet they are using it against me despite having my appeal under review. This is grossly unjust and they need to stop doing this to struggling home \owners such as myself. I am in shocked and absolutely angry with the way they set me up to fail. I am in tears because as a single mother you can only imagine the XXXX I am experience at being left homeless.I have and continue to do everything XXXX has requested of me. The modifications offered in the past where not affordable and was told they would be reviewing me for the HAMP Tier 2 and not to worry. I am reaching out to you as my last desperate attempt to help me. They need to stop my foreclosure date as told and considered for the HAMP Tier 2. Please I hope you help me and I do not lose my home. Thank you so much for listening and helping me with this.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IL

Zip: 60634

Submitted Via: Web

Date Sent: 2016-08-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: Yes


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Complaint ID: 2052462

Date Received: 2016-08-08

Issue: Loan servicing, payments, escrow account

Subissue:

Consumer Complaint: Original HELOC with XXXX since XXXX, Filed Bankruptcy XX/XX/XXXX, XXXX " charged-off '' loan XXXX/XXXX/XXXX adding charge-off fees, added " unexplained interest ' ( $ XXXX ) held loan through the duration of the Bankruptcy applied all payments to principal - ( Internal decision, given charge-off, as per BK Specialist ). XXXX XXXX sold/transferred loan to SLS ( Specialized Loan Servicing ) who confirmed balance, XXXX % going forward, statements confirmed balance, XXXX %. Wrote XXXX/SLS ( certified return receipt from both ) XXXX, XXXX, regarding explanation of unexplained fees, interest, etc., XXXX has not responded, received call from BK Specialist saying they no longer held the loan, could not/would not answer any questions, reconfirming balance and 0 % " going forward ''. SLS acknowledged our written concerns and would contact within 30 days ... never did. As of XXXX, XXXX SLS has reversed Trustee payments ( $ XXXX+ ) to interest, showing " past due '' as of XX/XX/XXXX with $ XXXX+ due immediately. Not one agent is able to explain why, evading, will look into it, will escalate etc., We not only do not have answers to our initial concerns, we now have unexplained ( $ XXXX+ ) past due amount that SLS agents can not explain. Numerous calls have all been futile, have filed complaint with Dept. Insurance and Financial Services, 1st request went unanswered, 2nd answered, can not comment on past servicers ' transactions. States account is past due XXXX XXXX, cites Trustee as to how payments were applied. Have spoken to BK Attorney - Loan should not have been Charged-off, fees, interest, etc,, with an active BK - could be re-opened by Judge. Spoke to Trustee, Trustee pays the claims submitted, does not designate how a claim is paid. SLS will not answer our concerns, on countless repeated demands, phone calls, complaints. Has frivolously reversed Trustee payments applied to principal as stated on previous statements, now appear as interest, on statements, cites past due as of XX/XX/XXXX, we were in an active CHXXXX Bankruptcy, ( XX/XX/XXXX-XX/XX/XXXX ) which they acknowledge. Complaints are not adequately answered, as per Dept. Insurance and Financial Services

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MI

Zip: 48038

Submitted Via: Web

Date Sent: 2016-08-08

Company Response to Consumer: Closed

Timely Response: Yes

Consumer Disputed: Yes


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