Date Received: 2016-11-04
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My problem started when my loan was sold to sls from residential credit solution. I applied. Modification loan and they denied it in XX/XX/XXXX. Which reasons are not cleared to me why my application was denied. Then a week later I received a Deafault letter with so many extra charges. When I called somebody said the extra charges are for escrow and To me an escrow charge is only when buying a new house. I paid the amount though it left my family in debt. But in XX/XX/XXXX i received again a default letter stating my account is in default again for not payment even i sent money in XX/XX/XXXX, I called 3 days ago, some name XXXX told my wife that our monthly payment is already been increase to {$3400.00} instrad of {$1500.00}, which was sign by me from our previous mortgage. Apparently because they took over paying my property tax they charge extra {$15000.00} in advance every year. I told them that I could pay my own taxes and I theres a way that I will pay it myself, instead of them paying it without any sign aggrement between us. She Said no, they will keep paying it and willl charge my account XXXX every year. & will be collecting them in advance by adding {$1100.00} every month on my monthly payment .and I was advise to apply a new modification loan again to which I am not sure they willl approved me. I am afraid that this company is ripping us off and eventually will foreclose our home because of all the additional charges on my account which is not affordable .We can not afford to make a payment of {$3400.00} every month when our contractual amount is only {$1500.00} I hope you can help Us. Thank you very much
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91766
Submitted Via: Web
Date Sent: 2016-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-06
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Thank you for helping me. I received a notice that my mortgage payment was going to increase in XXXX XXXX to {$4500.00} from {$2200.00}. I called SLS that same day XXXX XXXX and they told me my new payment would be increasing in XXXX. I told them that there was no way I would be able to afford that payment. I am a single working mom of XXXX young children. I bought my home in XXXX with the father of my children. In XXXX I left their father due to his abuse to the kids and me. He demanded that I buy him out of the home loan so I was sold the loan that I have now, interest only. My income has come down since XXXX so I live a very conservative life so that I can make my house payment and bills on time. That same day, XXXX XXXX I submitted the completed modication application and sent it in along with all requested documentation. As their instructions stated I faxed the documents in XXXX set pages. I received confirmation of all XXXX sets of faxes. On the next day I called to confirm their receipt, and they did not receive it. I called the day after and they said they did receive it but the package was incomplete. I told them that I had confirmation of all pages being received ( the # of pages shows on the fax receipt ). They told me they needed me to refax the entire applications, bank states that showed the {$100.00} child support and becuase I did not circle the child support on the bankstatement it was not complete I told them that the directions did not say to circle the amounts that I did that on my own to help make it clear, and they told me it did n't matter I had to circle and refax. I also had to refax the XXXX. I told them that the instructions stated that the XXXX was for " self-employed '' people and that I was not self employed so I completed the XXXX XXXX. They said that I was wrong and that my file would not be looked at until they received the correct XXXX along with the other documents. They also told me again, " It does n't matter they do n't have the right XXXX so do it again ''. Their instructions clearly state that the XXXX is for self-emplyed. I did as they asked and refaxed all documents. When I called today XXXX XXXX to see if they received the faxed documents again the rep, XXXX was extremely insentive. He told me that they did not log in documents on Saturday and that only XXXX people him and someone else was working. I am begging for a reasonable mortgage payment. Increasing my payment to more than double is not reasonable. I save during the year to pay my property taxes, the bank did not allow me to have them added to my payments. I have worked at my job for 16 years, I am a responsible parent and cosumer and I have never even been late making my house payment. I just need help with SLS giving me a reasonable house payment. My kids and I feel very safe in our neighborhood even though we do not have family that lives close to us. I am cooperating with SLS and I am pleading that they give me a reasonable payment so that I can keep my home for me and my kids. I ask that you please help me. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91107
Submitted Via: Web
Date Sent: 2016-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-11-07
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have attempted to get Specialized Loan Servicing to correct my account since XXXX 2016. Since XXXX 2016, each month, they " lose '' the payment that is sent electronically to them directly from XXXX XXXX Bank. Each month, I call them and they state I must submit written proof of payment, which I do. XXXX and XXXX monthly payments have not yet been corrected on my account and I was charged a late fee, because SLS returned the XXXX payment claiming I had an incorrect account # on the payment. The payment set-up with XXXX XXXX electronic submission has not changed since SLS started to receive payments two years ago. I spoke with XXXX at SLS and she told me that the payment was returned in error ( the conversation was recorded by SLS ) and to re-submit the payment, which I did. Therefore, the late fee needs to be removed. The late payments on my credit report also need to be removed and corrected. I have tried to call XXXX and speak with both supervisors and managers, ( e.g., XXXX on XXXX/XXXX/16 ) to have the XXXX and XXXX payments corrected and the monthly late fee removed. I received my XXXX statement today and these corrections have still not been made.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92130
Submitted Via: Web
Date Sent: 2016-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-07
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I XXXX XXXX am a professional XXXX woman who works XXXX full time jobs to protect her family. In 2014 I went through a divorce, and my former husband did not pay the mortgage for several months. I took over the mortgage, obtained a modification on my own, and have been current with my mortgage payments for the past two years. The mortgage servicer has maintained a continuous 180-day late payment status, which reflects on my credit rating and drives my credit scores down significantly. This practice is highly discriminatory and I will bring this matter to the XXXX in XXXX Pennsylvania if it is not corrected. The account should show as no ; late payments since the approved modification in 2014. I make my claim with the CFPB to take action on this highly illegal and discriminatory practice on credit reporting. All payment histories with each respective credit reporting agencies must show no late payments since the modification approval.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19152
Submitted Via: Web
Date Sent: 2016-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-03
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: After having been discharged 7 years ago for Bankruptcy chap 7 my loan servicer does n't want to report it to the credit reporting agency. I have asked to be reinstated in form of signing or writing a letter of reinstatement but they have not acted on it. This caused me to be denied for an FHA refinance. FHA requires that I have my mortgage loan reported to the credit bureau for my situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80013
Submitted Via: Web
Date Sent: 2016-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-02
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: I mailed my check in to pay my mortgage it usually takes 10 days it took XXXX the check bounced my bank took the check out the same day but took the check out before my direct deposit went it. My bank forgave the fee because it was 20 minutes difference. I called SLS immediately to submit my payment over the phone and stop payment. They told me that it was ok to wait for a notice. I called every week for a month. XXXX said to wait, I received notice of foreclosure if I did not pay my over due payment. I called XXXX again paid immediately like I tried to do two months before I asked if this was going to show up on my credit report because I tried over and over again to fix the problem she said no it would not show up on it. I tried to refinance and was denied because SLS put on my credit report that I was 2 months overdue. I called them they said to send them a letter to review it. I called again the lady on the phone said that she could not see why it took them 2 months to put it back on my account and they would look into it to call back in a week, I called back and they said that they could not do anything for at least a month. I have asked then to help me over and over again with no results. So I do not trust them to do this and I will loose financing. please help. They doubled my loan amount. I have tried to get the loan modified. sent paper work twice was denied and I have no idea why. I asked then to look into it never heard from them. I called again they said that they have no idea why I was denied. So I have no faith that they will do what they say.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 038XX
Submitted Via: Web
Date Sent: 2016-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-02
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: In the process of refinancing. My partner had a bankruptcy and its not closed yet due to some property being sold. SLS stopped reporting our payments to the Credit bureaus. We are applying for a new VA loan. When the new mortgage company contacted them they said we were late with XXXX payments. We have our cancelled check ( attached ) that show we have made all payments and are not late. We have to have a clear report from them and they have made if very difficult to get items needed. Thank you for any help. I think my loan is conventional fixed. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92377
Submitted Via: Web
Date Sent: 2016-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-02
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I submitted a claim on XXXX/XXXX/16 [ Case number : XXXX ] SLS responded that they WILL NOT REMOVE THE 30 DAY LATE. There decision is illogical and I will continue to dispute this with more vigor.I have provided my response letter to help explain the details .... XXXX XXXX, 2016 To whom it may concern, I am completely dumbfounded at your response! You must REVIEW this attached letter and other documents AGAIN -YOUR INFO IS INCORRECT! You produce and claim you sent a letter stating payoff instructions but I NEVER RECEIVED ANY CORRESPONDENCE LETTER WITH PAYOFF amount! You stated you sent the check back! THIS IS NOT TRUE! I OBVIOUSLY DID NOT RECEIVE THE CHECK BACK or how could you cash it on XXXX when the letter is dated XXXX. If you sent this letter WITH SPECIFIC PAY OFF REQUIREMENTS AS STATED why did you cash the check when a cashier 's check was required! IT IS ILLOGICAL AND I ASSERT it is CORRUPT AND DISHONEST! If this was done properly, and YOU ACTUALLY returned the check, I would have MAILED THE CASHIER 'S CHECK AND ALL WOULD BE WELL. I YOU had NOT CASHED THE CHECK I would have been alerted and resolved this and ALL WOULD BE WELL. IF YOU WOULD HAVE APPLIED MY XXXX payment on XXXX XXXX when it was received then ALL WOULD BE WELL. IF YOUR EMPLOYESS WOULD HAVE ADVISED ME PROPERLY 4 TIMES THAT I CALLED! THEN ALL WOULD BE WELL-but YOUR COMPANY DID NONE OF THESE THINGS and THIS COMPANY SLS is therefore SOLEY RESPONSIBLE!!!! You cashed my check and did NOT APPLY IT!!!! Think about this ... If this letter was in my record WHY DIDN'TANY OF YOUR employees have any idea about it! I assert it is BECAUSE IT WAS NOT THERE. I assert that you are unfairly reporting a late payment and that I was unfairly ill advised through personal phone calls and mail correspondence and am therefore NOT RESPONSIBLE FOR 30 DAYS LATE REPORT TO CREDIT AGENCIES. It is NOT REASONABLE to consider this could be! I MADE THE LAST PAYMENT ON TIME XXXX XXXX -- -YOU HELD THE MONEY FOR OVER 50 DAYS until XXXX XXXX!!!! Even though AND ONLY AFTER I called SEVERAL times -see my LETTER again! I AM OUTRAGED BY THE DISHONESTY HERE AND HAVE REPORTED YOU TO THE CFPB
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: 833XX
Submitted Via: Web
Date Sent: 2016-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-02
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Dear Sir, I am writing to you because I have been over charged by SLS. I have tried to solve the problem directly with SLS and they are intentionally refusing to solve my problem I am demanding that they fix the following incorrect charges immediately. 1. I should have not been charged for attorney fees for late payments due to California Homeowners Bill of Rights. " Restriction on dual track foreclosure : Mortgage servicers are restricted from advancing the foreclosure process if the homeowner is working on securing a loan modification. When a homeowner completes an application for a loan modification, the Foreclosure process is essentially paused until the complete application has been fully reviewed. '' I sent the last completed loan Modification application to XXXX my previous servicer on XXXX/XXXX/XXXX. In XXXX XXXX I was notified that loan modification was transferred to SLS. I was contacted by SLS in XXXX XXXX they required for an updated XXXX. SLS denied my modification citing that my loan was not owned by XXXX XXXX saying my loan is owned by a private investor which does not participate in modification. I sent a dispute letter and proved that in fact my loan is owned by XXXX XXXX. EXHIBIT -A- I applied for assistance from Keep your home California they paid SLS {$20000.00} on XXXX XXXX, XXXX to reinstate my loan back to the original agreement. I signed a XXXX deed of Trust for this amount which was filed in XXXX XXXX County Recorder 's Office Doc # XXXX. It was my understanding that {$20000.00} will cover my mortgage payment from XXXX. My direct payment to SLS should have been commencing XXXX/XXXX/XXXX, however they send me a statement for XXXX XXXX, XXXX which I paid on XXXX XXXX, XXXX. I have been over charges and I am requesting my over payment to be applied to my XXXX XXXX Payment. Balance Owed Date Principle Interest Escrow Total XXXX/XXXX/XXXX {$440.00} {$460.00} XXXX {$1400.00} XXXX/XXXX/XXXX {$1400.00} XXXX/XXXX/XXXX {$1400.00} XXXX/XXXX/XXXX {$1400.00} XXXX/XXXX/XXXX {$1400.00} XXXX/XXXX/XXXX {$1400.00} XXXX/XXXX/XXXX 3 % {$1400.00} XXXX/XXXX/XXXX {$390.00} XXXX XXXX {$1600.00} XXXX/XXXX/XXXX {$1600.00} XXXX/XXXX/XXXX {$1600.00} XXXX/XXXX/XXXX {$1600.00} XXXX/XXXX/XXXX {$1600.00} XXXX/XXXX/XXXX {$1600.00} Total {$19000.00} Payments XXXX/XXXX/XXXX Keep your Home California {$20000.00} XXXX/XXXX/XXXX XXXX XXXX {$1600.00} Total {$21000.00} Over Payment should be applied to XXXX XXXX Payment {$1800.00} I am asking you to review and correct my payment accordingly Thank You
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 920XX
Submitted Via: Web
Date Sent: 2016-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-11-01
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My mortgage loan was sold to Specialized Loan Servicing XXXX, 2016 from XXXX XXXX XXXX XXXX XXXX . I was not given the appropriate 30 day notice per Tennessee law My wife has had a XXXX XXXX, she is unable to work. My wife has to have medical care and medication monthly that is not covered by my insurance. I requested a mortgage modification from my previous servicer. I have faxed request for modification to my new mortgage company. Please assist in this urgent matter. Thank You
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38125
Submitted Via: Web
Date Sent: 2016-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes