Date Received: 2017-05-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My loan was tran sferred to Specialized Loan Servicing in XXXX XXXX . SLS h as failed to honor the payment amount that XXXX XXXX had in place while they serviced my loan. My payment amount was {$2600.00}. SLS says that my payment is over {$2600.00}. This is clearly wrong.
In addition, XXXX XXXX ran an escrow analysis in XXXX XXXX , and my payment adjusted. When the loan transferred , SLS failed to honor the escrow analysis, and ran another analysis. The payments increased again, and I was given limited help in having this issue rectified.Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11758
Submitted Via: Web
Date Sent: 2017-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: To the attention of Specialized Loan Servicing : # XXXX After man y attempts to resolve the issues that have been submitted in prior complaints, there has been no effort or attempt to investigate or look into the issues we have brought to the attention of Specialized Loan Servicing ( SLS ). I have informed you that these documents alleged to be my loan agreement are not the papers I signed at any time. So it stands to reason you have no authority from me or my wife to be collecting o n papers I did not authorize. PLEASE NOTE TH AT ALL PAST, PRESENT AND FUTURE PAYMENTS ARE MADE AND HAVE BEEN MADE TO PROTECT US FROM HARM AND ARE MADE UNDER PROTEST AND WITHOUT PREJUDICE.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28451
Submitted Via: Web
Date Sent: 2017-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-30
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am trying to process a short sale with SLS. On XXXX XXXX , XXXX , I calle d SLS a nd spoke with XXXX ID XXXX . I called to confirm receipt of the new contract sent on XXXX , they requested the some revisions to the HUD, and that 's all they need at this point. On XXXX XXXX , XXXX , the foreclosure sale date was re-scheduled to XXXX XXXX , XXXX . On XXXX XXXX , I calle d SLS and spoke with XXXX ID XXXX , he said he sent the updated HUD to the underwriter on XXXX and they have not reviewed it. I asked about postponing the sale date of XXXX and he said " it is postponed. '' I told him they are not allowed to re-schedule it since they have a complete application on file more than 37 days prior to the sale date. He said this is the XXXX application and I said they are still required to postpone the sale date. He was incredibly rude and continued to interrupt. I asked for his supervisor and he said he 's not available. He said I would not continue to hold for a supervisor and hung-up on me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60015
Submitted Via: Web
Date Sent: 2017-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage was purchased by SLS lending. They had been given the incorrect address by the previous company a nd there was a delay in payments being made directly to SLS. As payments were being made to the previous lender the account was kept up to date. Once the error was realized I reached out to my previous lender and was given the SLS conta ct information. I called them on X/XX/17 ( loan was sold on X/X/17 ) and set my account up with my correct contact information. At this time I asked what amount needed to be payed to get my account in good standing and the current balance paid. I was told an amount by their customer service rep and I paid this using their website that was received. On XXXX I received a call from SLS asking when my XXXX payment would be received. At that time I said " I 've already paid it ''. The representative on the phone was not able to research but said that the payment I made was not sufficient to make the XXXX payment. After researching myself I have found ov er one and half mortgage payments were put towards my principal even though I had outstanding payments to SLS. They have charged me " late fees '' and " property inspection fees '' due to my supposed late payments. The amount they have received since XXXX has been sufficient to keep my account current but they are incapable of applying the funds correctly and then ask for further payment. When contacting customer service today ( XXXX ) to inquire about the property inspection fee I was told it was an inspection of the property due to the late XXXX payment ( which they had received via the previous lender ). I was being transferred to an account executive b ut instead just hung up on. The service reps are no help and give me incorrect information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80128
Submitted Via: Web
Date Sent: 2017-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Loan number : XXXX Mortgage company : Specialized Loan Service ( SLS ) B ought this property in XXXX 2014 at {>= $1,000,000} ( with PMI ). 15 year fixed and I made some additional payment ( now, the outstanding principal is {$340000.00 } ( lo w to value ratio is below 78 % ). I sent every required doc to SLS and asked them to cancel PMI. They did another round appraiser ( Broker Price Option, BPO ) and rejected my application. The reason is that they gave an estimated value of {$420000.00}. What they did is ridiculous : they compared my home with recent sal es with much smaller size and lower selling price. If they compared with similar model, no hom e ( same model as mine ) was sold below {$460000.00}. It is simply unfair comparison. Any one has basic statistic training knows the the importance of picking right sample. Plus, XXXX estimate for my home is around {$530000.00}. Even thou gh it may overestimates, I can not believe they came with this number.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33431
Submitted Via: Web
Date Sent: 2017-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is a XXXX complaint regarding Specialized Loan Services , XXXX XXXX XXXX XXXX . XXXX complaint was regarding the doubling of taxes/insurance in escrow. In that complaint I determined they owed me {$1400.00}. They sent a check to me for {$1200.00} which was {$240.00} short of what they owed back. This was for over payment on mortgage due to the duplication of taxes/insurance they were escrowing for the year. I then received a letter from them dated XXXX XXXX that stated the monthly payment stated on the XXXX statement XXXX {$1400.00} XXXX is the correct monthly payment amount. They then closed the complaint without confirming with me this was resolved. I place phone calls back to them but never was able to speak to the correct person or someone that could address the complaint that has not been resolved. At this point, I was going to live with the fact they shorted me the {$240.00} in what they owed me just to be done with dealing with their ineptness and my busy work schedule prohibits the time to spend an hours on the phone trying to get the right person who could fix. This took XXXX XXXX months to what I thought resolved the issue even though it was not completely resolved. I then get a new statement for XXXX monthly payment that says amount due is {$2900.00} and regular monthly payment that again states it is {$1400.00}. This is right back where we started with the first complaint!!! I paid the normal {$1100.00} for XXXX that I have been paying all along. My XXXX statement comes and it says my regular monthly is {$1200.00} and that I am passed due and owe a total of {$1500.00}! I called and spoke on the phone to a representative on XXXX XXXX around XXXX pm after calls the past XXXX days during my work hours. Again after many minutes of waiting and voice prompts I speak to a representative who tells me that there needs to be some " buffer '' hold to pay for taxes/insurance of around {$500.00}. I told them you guys just sent me a check back ( {$1200.00} XXXX so why did you do this if you needed to " hold '' money? They representative just repeated her claim of the amount owed and I told her I would be sending the regular monthly of {$1100.00} and that I will be filing a XXXX complaint regarding their inept loan processing/payment procedures and the harassing phone calls. It is nearly impossible to figure out what is owed each month because of the changing statements. I will make the {$1100.00} a month payments until this issue is resolved to my satisfaction.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 494XX
Submitted Via: Web
Date Sent: 2017-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I initiated a mortgage loan on XXXX / XXXX / XXXX and the only insurance requirement indicated was for hazard insurance. Since origination, the loan servicing has been transferred twice. At no time did either of the servicing companies state a requirement for any insurance other than hazard insurance. On XXXX / XXXX / XXXX , Specialized Loan Servicing LLC ( SLS ), th e current loan servicing company sent a letter stating that windstorm insurance was required. I promptly ordered and paid for a windstorm policy, which became effective XXXX / XXXX / XXXX . I was further notified by SLS that I was required to have windstorm insurance for the period XXXX / XXXX / XXXX through XXXX / XXXX / XXXX . I called and spoke with t he SLS Insurance Center p ersonnel, explaining that there was no indication of requirement for windstorm insurance prior to their letter of XXXX / XXXX / XXXX . I inquired why a policy was required retroactively. SLS personnel advised that the mortgage required it. SLS then force-placed a windstorm on the property, for the period XXXX / XXXX / XXXX through XXXX / XXXX / XXXX , and they charged the {$2000.00} premium to my escrow account. I call ed the SLS Insurance Center again and asked that the charge for that premium be removed from my escrow account for the reasons already cited. SLS has refused to remove the premium charge .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22206
Submitted Via: Web
Date Sent: 2017-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have been here for over 10 years I 'm not really good at this or any kind of paperwork my ex always did the paperwork so to my knowledged I just paid the mortgage some how we had XXXX mortgages started out with XXXX XXXX what the primary mortgage XXXX XXXX XXXX for the the low er one a s each year went by both increased each year well XX/XX/XXXX it got way out of hand and they wanted me to do a home modification to lower my payments needs to say the same thing happened in this other lender XXXX XX/XX/XXXX to XX/XX/XXXX I left a job the following year because I wa s working full time XXXX and Thursday Friday and Saturday from XXXX XXXX to XXXX XXXX . I worked at a XXXX XXXX for 17 years my body needed to take a break im almost XXXX soon well in XX/XX/XXXX a friend of mine needed a place to stay she fell ill at XXXX and had to let XXXX of he r jobs go because of lifting she and her XXXX kids and XXXX dogs XXXX cat as time went on I was having a had time with work had slowed down XXXX XXXX and she became XXXX XXXX could not work very sad to see a strong person sick but because of all this XXXX has made it harder for her to get better but my point that I was writing about is all these mortgage companies or scamming me and I had lost over {$100000.00} in this house and I filled out the application for the hardest hit fund and because she did not go with me I did not understand and they said will let you know in a few weeks well she called to find out what was going on and they said that we were tonight and come to find out that it was n't for the hardest hit fund it was for a mortgage something but I ca n't understand why my other lender transferred by deed without me knowing only because I wa s one mon th behind and we were already making arrangements to get this all taken care of so I am out once again and now I 'm about to be out of my home and these people that need help also not going to have a question though and I do n't think it 's fair at least companies just take but they wo n't and they make a start all back over again. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: RI
Zip: 028XX
Submitted Via: Web
Date Sent: 2017-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing is the lo an servicer for my mortgage. They sent me a paper notice that they had messed up my escrow balance in early XXXX . Since then, I have received no follow-up mortgage statements, as I normally do, to pay my monthly loan balance. I tried to pay the balance online but no one can explain to me how/why I can not pay online. I have called and tried on several occasions to pay the monthly balance of my mortgage and I 'm concerned that they are trying to make me late on my payments and/or have inaccurately accounted for my loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20912
Submitted Via: Web
Date Sent: 2017-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-22
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have disputed with the company many times about reporting my account as delinquent. I have sent in my bank statement showing on time payments for the due amount or more. The company just reported " late payments '' the credit reporting agencies from XXXX 2015 to XXXX 2015. The y are reportin g 9 missed payments. This reporting is incorrect and causing issues on me being able to obtain financing. I went through this with the company on another account and for this account already. Something needs to be done as I am ready to obtain counseling for this issue. I have attached my bank statement for year 2015 showing a payment every month to XXXX Web Pmt Single - Online Pm t Sls
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20904
Submitted Via: Web
Date Sent: 2017-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A