Date Received: 2018-02-12
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: On XX/XX/2007 my ex-husband and I took out a small second mortgage on our home. The loan amount was somewhere around {$8000.00} with payments at {$110.00} per month. This was done with XXXX XXXX in XXXX, MI. During our divorce, my husband became responsible for the payments and this loan is currently reflecting as past due on my credit report, showing that {$4500.00} is still owed on the account. Based upon my calculations, 10 years and 6 months later we have paid out almost {$15000.00} for the loan. I feel we over paid dramatically and to still have an amount owing is ridiculous. I can not find the original loan paperwork, I have called XXXX XXXX to try to obtain the old loan information to no avail. I want this amount discharged completely and removed from my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 49221
Submitted Via: Web
Date Sent: 2018-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-12
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have tried to request a loan modification and has been unsuccessful and now the loan is now in foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30253
Submitted Via: Web
Date Sent: 2018-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-09
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I purchased my property via a first & second mortgage ( 80/20 loan ) originated by XXXX XXXX Loans. XXXX XXXX Loans debt was assumed by XXXX XXXX XXXX. XXXX XXXX XXXX became my servicer. XXXX XXXX XXXX XXXX was/is my investor. The Attorney Generals lawsuit aka National Mortgage Settlement was announced which included XXXX XXXX XXXX. In the state of Nevada, XXXX XXXX XXXX had to pay additional moneies due to all of the XXXX XXXX XXXX XXXX bad debt to the state of Nevada for principal reductions and second lien extinguishments. If you qualified for the lawsuit XXXX XXXX XXXX would reach out to you in that attempts to rework any and all loans to save the property. Specialized loan servicing seems to think that the settlement was geared towards the Loans & not geared towards the specific properties. The lawsuit was to stop foreclosures and forgive bad debt. During the announcement of the settlement I had the first and second lien serviced by XXXX XXXX XXXX. After the announcement of the lawsuit ( Approximately two weeks & SLS has all of these documents on file ). The second mortgage was bundled up and sold to a company called XXXX XXXX XXXX which is now at XXXX. Shortly after that I started receiving letters from XXXX XXXX XXXX that my property met the criteria for the national mortgage settlement lawsuit and that I needed to send in specific financials so they could work the formula in the lawsuit to get my new payment amount and the principal reduction amount. I have sent these documents to specialized loan servicing along with the 300 plus page of United States of America vs. XXXX XXXX XXXX. Note- Per the lawsuit documentation the lawsuit carries and is binding & transferable from servicer to servicer. Which means just because it left XXXX XXXX XXXX and went to XXXX and then to specialize loan servicing does not mean the lawsuit is not still legally binding. The lawsuit is 100 % legally binding no matter the servicer. To try to be as brief as possible : AFTER the announcement of the lawsuit & I am included in said lawsuit ... The second mortgage servicer became XXXX. XXXX try to collect on the second mortgage and I informed them of the situation and I did not hear from XXXX again. Specialized loan servicing became the servicer after it was removed from the previous servicer. I have tried to resolve this issue without going the route of a quiet title action. I have provided specialized loan servicing, multiple times, Showing the letters to me saying that I am part of the Attorney Generals National Mortgage Settlement. I have sent in the specific parts of the lawsuit that show if a XXXX XXXX XXXX Nevada first lien had a principal reduction that the XXXX XXXX XXXX second lien shall be extinguished Per the lawsuit. I have received letters from specialized loan services full of inaccuracies and blatant negligence. 1- I was told that I was not part of the settlement even though I have sent in the official county recorded modified principal reduction paperwork. 2- I was told in one of the letters that my investor didnt participate in the program Even though the lawsuit was against the servicers and it was not up to the investor whether or not they were willing to participate. Having said that, my investor was named in the lawsuit and was ordered to give principal reduction and second lien extinguishments. 3- I was told one time that just because my house was foreclosed upon doesnt mean I still dont know the money. My house was not foreclosed upon and I still own it but these are the type of responses I am getting. I want this to go to the legal department a specialized loan servicing and not to customer care department that does not understand federal and state law. This is regarding a lawsuit and should be handled by the legal department. This needs to be reviewed by somebody that comprehends what I am stating and that knows how to interpret the law. I want this escalated to the right department. The legal department of specialized loan servicing. All of the documentation is already on file with specialized loan servicing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89084
Submitted Via: Web
Date Sent: 2018-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Our loan was transferred to SLS on XX/XX/XXXX, we recieved notification from our previous mortgage holder XXXX on XX/XX/XXXX with a letter dated XX/XX/XXXX stating they would no longer be accepting payments as of XX/XX/XXXX. We never recieved a welcome packet as indicated we would be from the new servicer SLS. I had to research company and find out how/where to send payments etc. I set up payment and was advised they did not have all documents as of yet. We have been battling back and forth since this date about payments not being reflected/ or dated properly. I have sent in documents repeatedly showing proof of payments including but not limited to prior statements from XXXX, bank statements, bill pay auth. etc. to date they have still not corrected issue and have been reporting 30-60-90 days late since transfer date, even though they are now receiving payments directly and on time. every time i try to contact them to resolve issue they ask for additional or duplicate documents and proof that has already sent. The last contact on XX/XX/XXXX I was told the account was in bankruptcy and that is why payments were not being properly posted and were not being reported to credit bureaus. The account was reaffirmed during a previous BK filed and discharged XX/XX/XXXX. I have sent them proof of this as well. Previous company ( XXXX ) has verified account not included in BK and account has been reported to credit bureau since BK until XX/XX/XXXX month of transfer, and SLS will still not correct issue. We were in process of a refinance on home loan when this account was transferred, they have repeatedly reported to company we were working with that account is past due when it isn't and wasn't at time of transfer per XXXX and credit report ( see enclosed credit report reported states paying as agreed no late payments ) Due to SLS reporting false information we have been unable to continue with refi per lender policy even though we have sent supporting documents that info is incorrect, FHA rules will not allow refi due to late payments. Which has now cost us out of pocket {$530.00} for a non refundable appraisal fee. We believe SLS is attempting to stop new loan so they can continue to assess fees and and collect additional monies for their own benefit or to falsely foreclose on property without cause or merit. Customer service has been rude, hung up on me when i have contacted them, rerouted me to various different departments without any answers/assistance or information from any dept. contacted, just continue to get the run around. each time we send in supporting document they state that ticket will be open and resolution in 7-10 days, no resolutions and no one contacts back after 7-10 and when we inquire about ticket they advise it was closed same day it was open due to needing documentation even when document ( s ) was sent within hour of being requested. SLS advised me that all documents they received from prior company were available on their website and i could use them to dispute their accuracy of account. We attempted to access documents from their own website to dispute information and found 101 documents all dated XX/XX/XXXX, no chronological order, documents were statements from different loan companies in random order dating back to original loan with XXXX on XX/XX/XXXX thru statements from XXXX XX/XX/XXXX no possible way to locate accurate information needed, no documents about service transfer or anything pertinent for dispute
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63052
Submitted Via: Web
Date Sent: 2018-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX XXXX XXXX increased our mortgage payment in XX/XX/2016 because they said our taxes had increased. We learned our property taxes and escrow were increased in error because someone and somehow our square feet of our house was illegally, unlawfully and wrongfully increased to nearly 5000sq. Ft. After we notified XXXX XXXX XXXX and advised them we needed our old mortgage payment reinstated and any overages refunded to us, they transferred our loan to sls, llc. They too acknowledged the problem but refused to fix ANYTHING. We since stopped all payments. Our local tax assessers office has fixed and properly lowered our taxes again because of the error. But no1 wants to change the higher monthly payment or refund our money.
Company Response:
State: MD
Zip: 20774
Submitted Via: Web
Date Sent: 2018-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/2017 I prepaid my property taxes in the amount of {$5500.00}. I promptly called SLS the same day, spoke with a rep who asked me to upload a copy of the receipt I received as proof of payment. The same rep acknowledged receipt of the proof of payment while I was on the phone and said within 7 days I should get a call back. Shortly after the XX/XX/XXXX, I called XXXX back and was told an escrow analysis will be conducted and I should get a check in the mail in about three weeks for the escrow balance. I called SLS again on XX/XX/XXXX and spoke with XXXX, teller ID # XXXX, on a recorded line, who confirmed all the above facts ( I asked him to walk through the details purposely to ensure the facts were clear ). XXXX could not advise why the escrow analysis was not done, why no check was sent to me, and asked I give him until close of business XXXX for a return phone call before filing a complaint with the CFPB. I received no such phone call from SLS. All calls with SLS are on a recorded line, and after multiple attempts at trying to resolve this with SLS, the CFPB is my only recourse here. SLS has a pattern and practice of mortgage servicing weaknesses, I have to had to file a previous complaint concerning improper withholding of PMI. Thanks in advance for your help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2018-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-08
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: this company has been calling me every single day, both on my phone and my cell phone since XXXX XXXX, 2018- for no reason. I make all my payments on time the message says, " this is a private matter, please call me back '' so unprofessional, unethical. how do we make them stop calling me?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32836
Submitted Via: Web
Date Sent: 2018-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-06
Issue: Incorrect information on your report
Subissue: Personal information incorrect
Consumer Complaint: The mortgage servicer - XXXX XXXX XXXX - incorrectly used the wrong property address, whereas the Mailing Address Certification form the loan origination had the correct address listed on it. So they were sending mail to the wrong address and I never received any mail from them. No statements, nothing. When I pulled my credit report, I noticed a 90-day late on it. Then I called the company and found out they were my loan servicer. I immediately paid the amount due, and became current within 2 days of finding out who was my loan servicer. Now I have a negative mark on my credit. I spoke to a very nice, informative gentleman from the CFPB. He was very helpful and thorough. I am really glad you all are here looking out for homeowners. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Our loan was transferred XX/XX/2017 from XXXX XXXX XXXX, a fairly reputable institution, to Specialized Loan Servicing SLS ( not so reputable ). Upon conversation with new agent he recommended we sign up for autopay that directly drafts from checking to the loan, we signed on. I went online and entered an amount of an even {$900.00} to be drafted on the XXXX of every month. On XX/XX/XXXX they took out the {$900.00} AND {$900.00} which is the TRUE payment but I always pay {$900.00} to keep my records simple. They took 2 payments for 1 month and left me without monies to pay the rest of my obligations for the beginning of the month! ( TOOK WITHOUT PERMISSION TO TAKE MORE THAN I AUTHORIZED! ) I phoned immediately Friday XX/XX/XXXX and was told the money would be refunded. I phoned today to verify this to be true and I was told it was sent for further review and may or may NOT be refunded and there will be an answer by XX/XX/XXXX. I feel this is unfair lending practices as they no right to take more out of my personal checking without my consent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89147
Submitted Via: Web
Date Sent: 2018-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-01
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Dear CFPB, In XX/XX/2010, I received a supplemental loan modification document from XXXX dated XX/XX/2010. XXXX has since went out of business leaving my loan in the hands of Specialized Loan Servicing. I have tried tirelessly on numerous occasions to resolve this matter with SLS. I have spoken with SLS Senior Counsel, XXXX XXXX who has treated me both unfair and in a very discriminatory manner. XXXX XXXX has belittled me and have hung up on me whenever I try to understand WHY SLS is not honoring the Supplemental Modification Document from XXXX. SLS continuous demand for collection of the incorrect amount is forcing me into a financial crisis. Please see the Supplemental Modification Document attached. Thank you
Company Response:
State: MO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A