Date Received: 2018-12-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Have been trying since XXXX to get a pay off statement. After not receiving in XXXX we called again. We simply want to pay off loan. Last request was XX/XX/XXXX. They said we would have pay off quote in 7 to 10 days. Its now been 15 days.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: 838XX
Submitted Via: Web
Date Sent: 2018-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: PAYMENT DISPUTE Specialized Loan Services " hereafter Lender '' XX/XX/XXXX : On or about XX/XX/XXXX, i made my monthly mortgage payment. Lender notified me that they did not receive the payment. I provided lender all evidence which included a money order and proof of it being cashed. While the matter was being investigated by lender, i decided to pay to avoid additional penalties. XX/XX/XXXX : On or about XX/XX/XXXX, i made my monthly mortgage payment. Lender notified me that they did not receive the payment. I provided lender all evidence which included a money order and proof of it being cashed. While the matter was being investigated by lender, i decided to pay to avoid additional penalties. XX/XX/XXXX : The lender acknowledged of error and applied both the above payments towards interest. My issue : I would like the lender to return both payments to me instead of applying towards my interest, as I was forced to borrow the money to avoid a foreclosure for an issue caused by the lender.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92201
Submitted Via: Web
Date Sent: 2018-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-19
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: My husband and I filed chapter XXXX bankruptcy in XX/XX/XXXX. The bankruptcy was discharged in XX/XX/XXXX. Our Home was included in the bankruptcy. The home was mortgaged through XXXX XXXX. I have previously filed complaints against XXXX XXXX for their continued correspondence regarding payment of mortgage, insurance coverage and real estate taxes. I currently have an active complaint against XXXX XXXX - XXXX-XXXX. On XX/XX/XXXX, we received a packet of information from Specialized Loan Servicing LLC regarding our unpaid mortgage. Speaking with these individuals is like speaking to wall. I am frustrated beyond belief. These financial institutions are the most corrupt people I have ever encountered. I wish to pursue any and all avenues of recourse available to me. thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2018-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: The Company involved is the new loan servicing agent for the mortgage lender/mortgagee ( a subsidiary of XXXX XXXX ). The former loan service company and loan originator was XXXX XXXX XXXX XXXX. The transfer date for the new loan servicing Company, as the new loan servicing agent, was XX/XX/2018. The XX/XX/2018 mortgage loan payment was received by the new loan service Company on XX/XX/2018, which the Company acknowledges. However, the Company provided me a mortgage payment statement, dated XX/XX/2018, that shows the XX/XX/2018 payment is past due pending receipt of the payment. The Company acknowledges that the payment was in fact received on XX/XX/XXXX but additional time ( 7 days in this case ) is needed to process received payments. Therefore their statement reporting system ( per phone call to company on XX/XX/2018 ) shows XX/XX/XXXX as the payment received date, instead of actual date of receipt, which they acknowledge to be XX/XX/XXXX. In telephone discussion with company, and the Company 's on line status information, they acknowledge that the payment in question was received on XX/XX/2018, but they report that they need an additional 7 days to process loan payments after they are received electronically or by mail. Therefore, even though the payment was received on XX/XX/XXXX, their statement system shows it was received on XX/XX/XXXX, one day after the attached XX/XX/XXXX statement date. The Company 's payment received reporting system correctly reported the payment received date ( XX/XX/XXXX ). The company 's statement reporting system shows a later date ( XX/XX/XXXX ). In essence, the company has " two sets of books ''. The discrepancy in reporting dates for payment received is of critical importance to the mortgagor, because it effects total interest paid on the loan, may impact credit reporting and also could impact annual interest paid annual amounts for the IRS and State income tax deduction filings. The company may utilize this " two sets of books '' practice to collect accrued interest from the reporting delay between the date the payment was received ( XX/XX/XXXX ) and the date reported for receipt of payment ( XX/XX/XXXX ). Although it was confirmed with the mortgagor ( me ) that the payment was received on XX/XX/XXXX, for record purposes and loan statement purposes, the loan service company is able to report to the mortgagee that the payment was received on a later date of XX/XX/XXXX. Using this accrual method, allows the loan service company to earn additional accrual payment amounts on the loan over their regular contractual loan servicing fees. In other words, the loan service company keeps the accrued interest for the difference in the payment received dates, in this case, accrued interest between the dates XX/XX/XXXX and XX/XX/XXXX. The Company is reporting to both the mortgagee and mortgagor that the payment was received on XX/XX/XXXX and not the XX/XX/XXXX actual date. On several thousand different loans the Company may be providing loan servicing, the difference in reporting dates for payments received can add up to $ millions in XXXX XXXX that the company may be able to keep, not the mortgagee. The mortgagor in the party paying for this difference. Over the life of the mortgage, this difference can add up to $ thousands, which is directly the result of incorrect reporting by the loan service Company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92009
Submitted Via: Web
Date Sent: 2018-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing sls.servicingloans.com XXXX XXXX XXXX # This company drafted a payment in the amount of {$1600.00} from a bank account WITHOUT authorization, and also the payment was taken form a bank account that belongs to another business. This happened in the past already!!! They serviced other loans in the past, we own several XXXX that own XXXX XXXX. Not only did they mix up the bank account but also they drafted payment without authorization at least twice. This mistake messes up our accounting and it also has tax consequences!!! This is unacceptable, they MUST follow regulation, train their personnel or get out of the market.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2018-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-07
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: XXXX XXXX has informed me to contact the Servicer ( SLS ) and now I have been declined information from both the so called Servicer SLS so called owner XXXX XXXX. XXXX XXXX stated SLS in fact is not affiliated with XXXX XXXX in anyway ( per the 4 letter attached from XXXX XXXX ). These statements from XXXX XXXX & SLS are misleading, deceptive and confusing. Per Servicer : ( SLS ) Specialized Loan Servicer is unable to comment on concerns regarding the servicing of the account with the prior servicer ( s ) as we stated " they ( SLS ) are not a party to the transactions. '' Further, SLS is unable to comment on concerns regarding the origination of the account, the underwriting of the account, the clear chain of title and ownership, and the subsequent bill of sale of each mortgage assignment on my property deed. SLS is unable to release the lien on the account as balances remain at this time. PLEASE NOTE THIS IS NOT A DUPLICATE COMPLAINT
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Our home mortgage was sold by XXXX XXXX to a company called Specialized Loan Servicing LLC on XX/XX/2018. To date we have not received any information or paperwork from Specialized Loan Servicing. Today is XX/XX/2018. Nor has any payment information been sent to us from SLS. I have called to set up payments and SLS will not even speak with me regarding this note which I have authorization to speak on.When I call SLS the call is picked up in a call center in which a person can hear many conversations going on in the background. In this day and age no person wants to speak about their home mortgage in such an atmosphere. I wis to know where I stand legally before we are called late with our payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2018-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX, XXXX and the agent sent to do a Price Opinion KNOWINGLY made a false Appraisal Price reprot on the property so the terms of the loan would not be changed.
-- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX XXXX XXXX XXXX Date : Thu, XX/XX/XXXX at XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- - XXXX -- -- XXXX-, -- -- -- -- -- -- -- -Attached reports To :
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I FELL BEHIND PAYING MY MORTGAGE XX/XX/2016, I HIRED THIS ATTORNEY IN XX/XX/2016 XXXX XXXX XXXX XXXX XXXX XXXX. THE MORTG. SERVICER IS SLS OF XXXX XXXX XXXX. XXXX COLORADO.THIS COMPANY HAS NOT SENT ME ANY MORTGAGE STATEMENTS AFTER XX/XX/2016, THEY FORGED A ROBO-SIGNATURE ON ALL THERE DOCS TO MY ATTORNEY AND MY SIGNATURE ON PAPERWORK THEY SENT TO MY ATTORNEY IS NOT MINE. ALSO THEY REFUSE TO SETTLE OR GIVE ME A MORTG MOTIFY, BECAUSE OF MY AGE/XXXX, AND THEY ARE DRAGGING THIS OUT ADJORNING THIS CASE AS A RETALIATION AND CAUSING MY DEFAULT TO MY MORTGAGE SIGNIFICANTLY SO I COULD NEVER PAY THE ARRERS OF MY DEFAULT AND FORCE ME TO CLAIM A CHAPTER XXXX BANKRUPTCY.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 103XX
Submitted Via: Web
Date Sent: 2018-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My loan with XXXX XXXX was sold XX/XX/XXXX. SLS sent a statement with an amount past due for {$2400.00}, XXXX not knowing what this is for, looking at the XXXX XXXX statement sent for the same XX/XX/XXXX month, .. This is reflected as an XXXX -- I have equity in my home that could have absorbed this 'buffer ''. No statement, no detail, nothing billed to me BY XXXX for such XXXX charges, .. now this loan was sold to SLS, and the same XXXX charges rolled and are considered past due..?? This is a double dip. XXXX on XXXX XXXX Statement, and on the SLS Statement. I did not receive notice of the transfer/sale.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37069
Submitted Via: Web
Date Sent: 2018-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A