Date Received: 2019-10-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Wow. Dont even know where to start. And I dont want a canned/form response from them in 15 days. I want legal/government action taken against this company. Please let me know the avenue to initiate that. There are so many dates, times, and details about how theyve been treating me illegally, that I dont even know where to start. I'm a XXXX XXXX XXXX that has never written a review, never missed a payment on anything in my life - including this loan, but I also have never run across a more despicable company in all my years. They lie, stall, refuse to do what they say - such as " a manager will call you back in 48 hours ''. I don't even have the words to describe what a terrible company this is. They have been screwing me for 3 months solid now, and i can't even talk to an adult manager. I've called them at least a dozen times in the last 3 months and asked to speak to a manager several of those times, and i've never been allowed to talk to someone who sounds like they are over 18 years old. XXXX : 237 reviews. 1.3 stars average. XXXX XXXX : 77 reviews. 1.1 stars average. XXXX : 65 reviews. 1.0 stars average. Yikes. This could literally be the worst company in the world. At one point in this 3 month nightmare, a manager told me that I did not have to sign the paper saying they could charge me {$900.00} for an appraisal. He said I could send in an appraisal done by an appraiser of my choice and save money on the appraisal. That phone call was recorded. This serves as notice of pending legal action, meaning it is illegal to delete or destroy that phone call or any other records. The appraisal I sent in shows a $ XXXX value. My balance is $ XXXX. That is a 77 % loan to value. There has been significant appreciation since the home was purchased, and $ XXXX worth of interior Improvments have been invested in the property also. REMOVE THE PMI NOW.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84121
Submitted Via: Web
Date Sent: 2019-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX XX/XX/XXXX I tried to start an online payment setup with Specialized Loan Servicing. I had been paying my mortgage through my bank 's online check payment service. I was unable to get set up. I received a notice that my payments were behind but I had been making payments all along. I attempted to speak to someone about this and was told they didn't show any of my payments in their system. I contacted my bank ( XXXX ) and they showed all the payments had been made and processed ( monies withdrawn ). During this process I realized I had missed one payment in XXXX of XXXX but all other payments had been paid. They indicated I had missed 7 payments but my banking shows otherwise. I tried multiple times to speak with someone and was bullied and yelled at. My XXXX and XXXX payments have been returned to my bank account. I find that odd that they didn't receive payments but could return payments made electronically in the same way the other payments were made! We have faxed and emailed two separate times proof of the payments made. I received a notification afterward that I needed to pay over {$5000.00} to get my account caught up. They have not done anything to adjust the account to show payments I can prove. They just continue to bully me when I call in. I am making 3 payments - the one missed in XXXX and the two that were returned for XXXX and XXXX. I am at a loss as to what to do next. They only threaten foreclosure. I don't wish that to happen and have made every effort to work this out through normal channels.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32168
Submitted Via: Web
Date Sent: 2019-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My Home Equity loan servicing was transferred on XXXX from XXXX XXXX XXXX Specialised Loan Servicing LLC. Under XXXX my monthly payment was {$220.00} ( as agreed ) but Specialised loan Servicing is charging {$370.00} and also charged me interest backdating to the year 2009. My mortgage statement shows that I owe them {$40000.00} plus principal and the {$40000.00} needs to be paid immediately in order to make account current. I contacted my current servicer and tried to make arrangement to continue with $ XXXX monthly payment and told them that I disagree with the charges dating back to 2009.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94401
Submitted Via: Web
Date Sent: 2019-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My loan was paid in full on XX/XX/2019. An additional payment was deducted from my checking account in the amount of {$1800.00} on XX/XX/2019. As of today, XX/XX/2019, I have not had a refund issued for my overpayment. I have tried calling several times, and each time the service advisor gives me a different answer on how long it will be until I get my money back. Now, they are saying it could be up to 60 days. I just want my overpayment refunded.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85016
Submitted Via: Web
Date Sent: 2019-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-03
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: From XX/XX/XXXX through present day I have not missed or been late with a mortgage payment. In XX/XX/XXXX XXXX sold my loan to Specialized Loan Servicing ( SLS ). In the confusion created by this transaction, payments were mis-applied by me to the XXXX account rather than to the new SLS account. The mis-applied payments were refunded to me, but in the mean time this caused my SLS account to become delinquent. Once I became aware of the situation I promptly paid what was due to SLS. I also informed SLS of the issue and I thought the problem had been resolved. Now my credit report is showing an adverse account and my credit score is 100 points lower than it should be. As I said before I have always made my payments in full and on time. But for the XXXX sale of my loan to SLS and the ensuing confusion, I would not have become delinquent on this account. I have spoken with SLS and explained the situation. Their response is that they are unwilling to take any action on this matter because they " don't have to ''.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 212XX
Submitted Via: Web
Date Sent: 2019-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: There is a serious mishandling of our escrow account. The mortgage payment on our house is originally {$1400.00}. We bought our own Flood insurance policy for our house in XXXX XX/XX/XXXX and submitted the documents to Specialized Loan Services so they would have them on file. This Flood insurance was paid in full by us the homeowner and so there would not be a payment that would come out of our escrow account to pay for it. Specialized Loan Services still ending up sending out a payment to the Flood insurance company from our escrow account which put us into a deficit. We spoke with them on Mon, XXXX XXXX to let them know they had made and error as we had already paid our Flood policy in full. They should not of made a payment and they would need to credit that amount back into our escrow account. They had us pay our regular payment of {$1400.00}. Specialized Loan Services said it would be fixed it and it would not affect our mortgage payment. We then received a letter from Specialized Loan Services in XXXX that our XXXX mortgage payment would be {$1600.00}. due to the deficit in escrow. We called and spoke with them on Tue, XX/XX/XXXX and they told us they would run an escrow analysis and to just go ahead and pay the {$1600.00}. They assured us they would have this issue fixed by the time our next mortgage payment came. We again have received another statement that our mortgage payment for XXXX will be {$1600.00}. We called them today XX/XX/XXXX to discuss the errors in escrow and it seems this company just can not get it together. They never ran a new escrow analysis when we spoke to them last like they said they would. The company said they would really run it this time. I can not afford to keep paying an extra XXXX $ a month for their errors. I am on a tight budget as it is and I am afraid I will not be able to afford my mortgage payment this month if they can not fix this error.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2019-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Summary I am paying PMI on my mortgage even though my LTV is less than 78 %. They keep telling me that they will mail me things that never show up in the mail that I can sign for a written request and that I can't get approved because it needs to be 75 % and 2 years.Homeowners protection act of 1998 states the actual laws on PMI cancellation which doesn't require you to wait 2 years and should automatically be dropped off when you reach 78 %. I have called over 5 times and get told over and over again that I need to wait two years and 75 %. It's impossible to get to people in charge and I'm stuck paying PMI in the meantime and I never actually get mailed anything. Attached is the timestamp when I crossed 78 %. The date is XX/XX/XXXX I put {$6200.00} down. Attached is the amount I currently owe which is {$130000.00} Math : XXXX/XXXX = 77.2
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46235
Submitted Via: Web
Date Sent: 2019-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XX/XX/2019, mortgage was transferred from XXXX XXXX XXXX XXXX to Specialized Loan Servicing. Per XXXX XXXX, mortgage was paid up and next payment would be due with SLS on XX/XX/19. On XX/XX/19 & XX/XX/19 payments of {$370.00} were made ( two half payments ) on SLSa website to cover the XX/XX/19 payment. SLS called on XX/XX/XXXX looking for the XX/XX/19 payment. When I explained that the 2 payments were for the XXXX payment, I was initially told that those 2 payments would have been for XXXX. When I explained I was current to XXXX, I was then told the payments were applied to principal instead of the payment. Got the issue straightened out then. Could not enroll in the bi-weekly payment plan because SLS requires a payment in advance when XXXX XXXX did not. Was told my account was noted that I would continue to manually pay 2 payments leading up to the due date for the next month. Was told that since the account was noted that it would be possible that the payments would apply correctly if a rep went into the account to look for payment. If not, I could call in and get a Cash Correction and the funds would be applied correctly. I did this every month without issue, verifying that my payments were applied correctly and that my mortgage was current. I called SLS on XX/XX/XXXX to make sure my XX/XX/19 and XX/XX/19 payments were applied to the amount due on XX/XX/19. Spoke with a rep named XXXX out of the XXXX office who didnt seem to grasp the concept of how my mortgage was paid, I had to call back on XX/XX/19 and spoke to XXXX who told me that my account had been screwed up pretty bad by a previous rep. She told me that she would put in a request for a Cash Correction to get the XXXX XXXX payments applied to the bill due on XX/XX/19. Was told this would take care of the issue and I would not incur any late fees. As of today, my account still shows late. I spoke with a rep name XXXX who tried to state that going way back to my XXXX payments that those were actually for XXXX ... my loan wasnt even transferred to SLS until XXXX. She tried to tell me per that explanation that Ive technically been late since then ... even though my mortgage has been current and I have not been applied any late fees at all until now when my XXXX payments for the XX/XX/19 bill were not applied correctly. Let it also be noted that I get a lot of misinformation from SLS. I have been told that Cash Corrections take 3-5 business days for the account to reflect. XXXX told me it could take 15 days. Was also told by XXXX that all Cash Corrections get a call back from a supervisor ... XXXX said that was not the case. Was also told by all the other reps that when I make partial payments ahead to cover the next months payment ( example, {$370.00} on XX/XX/XXXX and {$370.00} on XX/XX/XXXX go to the cover the {$740.00} due on XX/XX/XXXX ... and so on for every month after that.. ) that it actually goes to the principle ... as extra towards the balance until a Cash Correction can be made to reverse those out to go towards the payment. XXXX states today that when I make the partial payments that they go towards that months payment ( example, the payments I made XX/XX/19 and XX/XX/19 would have gone towards what was due on XXXX ) and not the principle. There again, I am getting different information. Was met with nothing but excuses, inquiries as to why I split up my payments and just a general poor attitude. It appears that the issue lies with the XXXX and XX/XX/XXXX payments not being applied to take care of the XX/XX/19 amount due. The general feeling from XXXX was that it was a lot of trouble for SLS to go in and do Cash Corrections and get the funds applied correctly..and that no matter what I would still have to call in to get the changes made every month. I was told by XXXX that SLS is a Mortgaging Service and not a bank and that how I made payments with XXXX XXXX May not be the same as with SLS. Instead of digging into the issue, all XXXX wanted to do was pointy fingers at me and blame me for the situation. ALL PAYMENTS I HAVE MADE HAVE BEEN FOR THE MONTHLY PAYMENTS ONLY AND NOT TO PRINCIPLE. ALL FUNDS THAT HAVE BEEN APPLIED TO SLS SHOULD REFLECT THAT!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 404XX
Submitted Via: Web
Date Sent: 2019-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: At this point, I DO NOT know what to do. I have dealt with XXXX, XXXX XXXX, XXXX XXXX XXXX and now SLS. I have had three modifications, only one was legit. When I refinanced in XX/XX/XXXX, I signed with XXXX XXXX XXXXXXXX the same day. XXXX is the ONLY mortgage on record, but NO ONE can find any documentation. I have always questioned my modifications and loan servicing since XX/XX/XXXX. I have kept everything. I am currently in foreclosure, sheriff sale XX/XX/XXXX. I want to save my home, but I am tired of SLS. I would prefer XXXX XXXX XXXX then SLS. When I received my last modification SLS became my servicer. When SLS received my account there was a balance from the modification. Which is impossible. At this point I could not see my account online ; they would not discuss it with, and I received NO statements. Just told we are not allowed to discuss your account with you, just send the money. I ended up losing my job and did not get back to work almost two years later. In XX/XX/XXXX I almost lost my home but was able to borrow the money to save it and have the sheriff sale stopped. When I went to make my payment in XX/XX/XXXX, there was a $ XXXX extra charge on my account. I also wanted to set up automatic payments. I was told I can do automatic payments and they do not know or can not tell me what the $ XXXX overage was for. I just need to pay, if I want, I could email customer service. SLS uses the fact that my home was not reaffirmed they can not help me only take my money. I am so frustrated. I DO NOT trust them. I can not ask them for help, they always tell me they can not help me. I was told by multiple this would happen and their goal is to take your home. I can go and on. I do not understand how I can balance after a modification and sheriff sale. I wish I never refinanced and stay with my FHA loan. It has been a nightmare since.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46205
Submitted Via: Web
Date Sent: 2019-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-30
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: On XX/XX/19 I paid the last payment of the loan. On or about XX/XX/19 I received another statement that read that I owed {$8.00} because the payment received was not deposited before or on XX/XX/19 therefore interest owed was {$8.00} which was due XX/XX/19. I paid the requested amount of {$8.00} on XX/XX/19. The loan Co. did placed the payment for XXXX XXXX XXXX ) and did not credited it for XXXX XXXX XXXX ). The Company has now billed me for XXXX, XXXX, XXXX for last charges of {$34.00} and it has increased to over 69.. In addition to those chargesI have being charged {$220.00} for recording fees. All of the charges combined are {$290.00} and they are growing. They have not cooperated, they wrongfully and correctly placed information on my Credit report. I spoke with five or more representatives of Specialized Loan Servicing with no positive results. The recording fees are the highest I have seen and in my opinion are a form of retaliation for my lack of knowlegde about not requesting a Pay Off amount. The Rep. Said that was my only oversight and that she sees not last payments and no balance to accrue late fees. I would like my Credit Report CORRECTED and A LETTER OF THAT THE DEBT HAS BEEN PAID IN FULL. THIS IS THE SECOND TIME I HAVE HAD TO FILLED A COMPLAINT AGAINST THIS COMPANY FOR THEIR INPUTTING ERRORS. PLEASE CHECK.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2019-09-30
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A