Date Received: 2019-10-27
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: On XX/XX/XXXX I paid the last payment of the loan. On or about XX/XX/XXXX I received another statement that read that I owed {$8.00} because the payment received was not deposited before or on XX/XX/XXXX therefore interest owed was {$8.00} which was due XX/XX/XXXX. I paid the requested amount of {$8.00} on XX/XX/XXXX. The loan Co. did placed the payment for XX/XX/XXXX and did not credited it for XX/XX/XXXX. The Company has now billed me for XXXX, XXXX, XXXX for last charges of {$34.00} and it has increased to over 69.. In addition to those chargesI have being charged {$220.00} for recording fees. All of the charges combined are {$290.00} and they are growing. They have not cooperated, they wrongfully and correctly placed information on my Credit report. I spoke with five or more representatives of Specialized Loan Servicing with no positive results. The recording fees are the highest I have seen and in my opinion are a form of retaliation for my lack of knowlegde about not requesting a Pay Off amount. The Rep. Said that was my only oversight and that she sees not last payments and no balance to accrue late fees. I would like my Credit Report CORRECTED and A LETTER OF THAT THE DEBT HAS BEEN PAID IN FULL. THIS IS THE SECOND TIME I HAVE HAD TO FILLED A COMPLAINT AGAINST THIS COMPANY FOR THEIR INPUTTING ERRORS. PLEASE CHECK. I have an complaint # XXXX-XXXX, filed on XX/XX/XXXX. I WAS UNABLE TO UPLOAD DOCUMENTS TO SUPPORTS MY COMPLAINT THAT THE REASON FOR THE SECOND COMPLAINT. THE COMPANY KEEPS SENDING LATE FEES BILLS. MY DOCUMENTS WILL PROVE I HAVE PAID IN FULL.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2019-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-27
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Specialized Loan Servicing is continuing to report my mortgage account as late with all 3 credit bureaus when it was completely paid in XX/XX/XXXX and a satisfaction of mortgage was received by SLS in XX/XX/XXXX. See attached documents.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-24
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: We were trying to refinance our first mortgage to get a lower interest rate which in turn would get us a lower mortgage payment. I was trying to get a VA mortgage so that I could also eliminate the Private Mortgage Insurance or PMI that I am currently paying, which again would help us lower our payment. My wife has health issues and because of this she can no longer work and has been out of work for almost two years. This cut our income in half so we are struggling. I filed for bankruptcy in 2010 at which time I had a second mortgage or home equity line of credit, the bankruptcy forgave this loan and charged off this debt but the second lien remained on my home. The company that now holds this lien is Specialized Loan Servicing or SLS. I was misled by this company when my bankruptcy was discharged they informed me that I had to continue to make payments each month or risk losing my home. I have been making minimal payments on this lien even though it was charged off and I have no legal obligation to pay it and have paid over {$6000.00} on it. The current amount owed is approximately {$27000.00}. Since I could not move forward with my refinance until this lien was removed I asked them ( SLS ) to have it released and of course they refused. My refinance was going to be for {$160000.00} I currently owe {$140000.00} on my first mortgage, this would have left {$20000.00} if I could get a 100 % Loan to Value or LTV type loan. of the remaining {$20000.00} I was informed that the loan costs would be somewhere in the vicinity of {$13000.00}. Therefore I would receive {$7000.00} at closing to pay bills and help us get out of debt it would not be enough to get us completely out of debt but it would help us immensely. I verbally offered SLS {$2000.00} to release the lien at which time I was told that this was way to low of an offer. I might mention that SLS did their own Broker Price Opinion or BPO on my property, they had someone come by my house after I had an appraisal done, take pictures of my home and did their own appraisal so they knew that the max I could get on a 100 % loan was {$160000.00}. So I then offered the entire {$7000.00} that I would have coming to me because even though I may not get any money back, I could still get a lower mortgage payment to help me get caught up. I sent the offer in writing as was requested and they asked me to give them a couple of days to review it even though they already knew what the offer was as I mentioned this to them on the phone. Two day later ( today ) I called back and they asked me to resend it because I didn't put the loan number on the subject line so they don't know where it is. I complied, I resent it via email, gave them a few of hours to review it as they requested. I called them back this afternoon just to be told that my offer was way to low and that the lowest offer they would consider would be {$21000.00} on a loan that I am not obligated by law to pay. These people are not nice, they are ruthless, nasty people. If you go online and see the reviews you'll see what I'm talking about. I believe that {$7000.00} is a very generous and reasonable offer to remove the lien considering I am not obligated to pay it at all. I spoke to my loan officer and we had to stop the whole refinance process because SLS refused to remove the lien and now I am unable to refinance my home thanks to Specialized Loan Servicing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85635
Submitted Via: Web
Date Sent: 2019-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I WANT TO SAVE MY HOME I AM BEING PLAYED WITH IF THE LENDING COMPANY DOES NOT WANT TO HELP AND TAKE RESPONSIBILITY THEN I NEED TO SEEK LEGAL ADVICE FOR FILING BANKRUPCTY! THIS LENDER HAS BEEN PLAYING GAMES WITH THE MODIFICATION SINCE LAST YEAR AND IT ROLLED OVER TO 2019 I JUST WANT MY MODIFICATION PLEASE STOP! I HAVE ALL THE RECORED CONVERSATIONS WITH SUPERVISORS -MANAGERS AND THEY EVEN SAID THAT A NEW TRIAL MODIFICATION WILL GO OUT
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialize Loan Servicing applied the {$1000.00} payment I sent XX/XX/2019 to the wrong account. I contacted SLS in Mid XXXX to correct the issue. I contacted them again on XX/XX/XXXX and XXXX. On the XXXX the agent told me the account error had been corrected. When I received my XXXX statement it indicated that the accounting error had not been corrected so I again called SLS. This time the agent informed me the the error had not been corrected but was under review. Throughout this process they had asked me to send, via email, evidence of the payment being made. Four separate times I sent an email with the cashed check image attached and a corresponding " email received '' notification back from their address ( XXXX ). During the last time I sent the email I noted a hand written account number ( XXXX ) on the cashed check. It was obviously a SLS mortgage account number but was not my account number. I called SLS, discussed the issue with the agent and gave her the account number. She looked at the account, stated that my payment had indeed been applied to that account and that she would issue an account correction that would take 3 days to process. Three days later I called back, again discussed the issues and was informed by the agent that the account was still under review. The difficulty correcting this issue caused me to refinance my home mortgage with a new company. Closing took place 2 weeks ago, I am currently waiting for SLS to send me the payoff statement, refund the escrow balance ( approximately {$2000.00} ), and refund the {$1000.00} XXXX payment plus the associated fees they charged for " late payment. '' All resent attempts to contact their customer service have resulted in extremely long wait times that eventually end with and automated teller saying " we are currently closed for a company meeting. Please call back in 30 minutes. ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: 83402
Submitted Via: Web
Date Sent: 2019-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-23
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: About a refinance application to my existing mortgage with interest rate of 7.5 % I tried several times in the last two years to get a refinance lowering the rates to at least 3.8 % but were not successful due to false credit reporting by the present lien holder Specialized Loan Servicing. They reported that I was 30 days late in payments each month, from XX/XX/2019 to the present according to the credit reporting agencies. Before this loan was sold by XXXX to this company I never had a derogatory credit report and my FICO scores run from 600 to 750. I never missed a payment maybe 10 days late but not consecutive 30 days late each month. As I spoke to another mortgage originator today. I was told about this problem. I have statement records of payment from where my account is which is XXXX XXXX that will show I never missed payments to this mortgage. I really wanted just to refinance and lower the interest on the loan which is extremely high and I could not get it due to this company 's false reporting to the three credit bureau.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2019-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Company name : Specialized Loan Servicing Company website : sls.net After receiving the payoff quote for my mortgage, I was charged {$25.00} per attempt for the payoff quote. I had to try a few times because the website was not working properly in one instance, and in another, I had to request a new payoff quote due to time elapsing. It was not disclosed that I would be charged for the payoff quotes anywhere on the website that I found. There is a screen with checkboxes on it for verification for the terms of the payoff quote, and no charge was disclosed there. The FAQ section of the website also has no mention of a charge for a payoff quote. I discussed with a few operators and no one could definitely tell me they would add the disclosure. Attached is a screenshot of the website.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85023
Submitted Via: Web
Date Sent: 2019-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I purchased my home in XXXX with a 1st and 2nd mortgage and the home value has been underwater ever since. At the time of purchase the home appraised at {$480000.00}. In XXXX the home appraised at {$250000.00} and I applied and was approved for a modification which enabled me to stay in my home. At the time, I thought I could avoid any negative credit issues by sitting tight and making my monthly payments. Assuming that, one day, I would be able to sell the home and, at least, break even. Due to a significant decrease in income, I was no longer able to make my mortgage payments and the last one was paid in early XXXX. I have applied with my first mortgage servicer ( XXXX/XXXX/XXXX ) and 2nd mortgage servicer ( Specialized Loan Servicing ) for approval to do a short sale. I have had no issues completing the process and gaining approval for the short sale with the 1st mortgage servicer. I have followed the requirements set forth by both servicers. The house was listed for sale at the current appraised value of {$360000.00} and has been under contract for three months at a sale price of {$350000.00}. The second mortgage servicer, Specialized Loan Servicing, has been an absolute nightmare to deal with. They have " removed my application '' from their process on two separate occasions ; 1st ) because they were waiting to receive documentation that I had already submitted and they had failed to process ( for three weeks ) and, 2nd ) when their investor denied the offer from the 1st mortgage because it did not include any monies being paid to the second. Instead of allowing me to go back to the first mortgage servicer and request that they share some of the sale proceeds ( which they did approve ) with the 2nd lien holder, they simply determined that I had " defaulted '' and cancelled my application. Throughout this 90 day process I have been diligent about calling in every few days to be sure that that the process is still moving forward and that they have all the documents they require. Every rep I speak to tells me something different so I provide what they request or accept their word that everything is on track, just to learn a few days later that I was not given accurate information and NOTHING is happening with my file. I am concerned that after 90 days of a dealing with the incredibly flawed process at Specialized Loan Servicing, that the buyers will become frustrated and withdraw their offer. I can't afford to continue to keep the utilities on to secure a buyer when Specialized Loan Servicing has a process that appears to be designed to frustrate their customer and force these short sale situations into foreclosure. There must be some recourse for the consumer to pursue legal action and/or some type of penalty process to hold servicers accountable and someone needs to be investigating the servicing practices and the default process at Specialized Loan Servicin g. Additionally, I vacated the property in XXXX and notified both servicers of my new address. As of yesterday, XX/XX/XXXX, all mail correspondence from Specialized Loan Servicing is still going to the old address which has caused delays from 10-17 days in receiving their updates. This delay, causes them to think I'm not responding and they close the file. I've verified with multiple representatives that they have the correct address and they have no idea why the mail keeps going out to the old address. It's complete incompetence!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 376XX
Submitted Via: Web
Date Sent: 2019-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX sold my mortgage to Specialized Loan Servicing on XX/XX/2019. Since XXXX, Specialized Loan Servicing has repeatedly refused my mortgage payments. They have inaccurately changed the amount owed to reflect a significantly higher amount. The escrow itemization is also wrong. I emailed and repeatedly called SLS attempting to pay and explain the inaccuracies without success. I even emailed the CEO asking for his assistance to correct our escrow and accept payment. I received a reply from his email stating he was on vacation and would respond when he returned. Unfortunately he never responded. Our home 's value is almost {$100000.00} more than what we owe SLS. The law firm XXXX XXXX XXXX XXXX located in XXXX is representing SLS, and auctioning our home tomorrow at XXXX XXXX in XXXX county, Alabama. Last month, I was forced to file the attached lawsuit because SLS refused to accept our payment and explain to us why we owe the inflated amount. In XXXX, XXXX and XX/XX/2019 I was told by SLS representatives repeatedly they didn't have all of the documents to confirm the accurate amount which is why they couldn't accept my payments. How could they foreclose on my property when they admitted to not having the proper documentation yet from the recent sale from XXXX? It has come to my attention that an associate of XXXX XXXX XXXX XXXX has a vested financial interest with Specialized Loan Servicing. Is that a conflict of interest? It appears SLS purchased my mortgage with the expectation of foreclosing on my property without allowing me an opportunity to question the inconsistencies. I argue that our lenders and servicers have exploited our mortgage account for financial gain with intent to cause my family financial harm. I ask CFPB to fully investigate this matter, and know that I am prepared to pay what I accurately owe. I beg for your immediate assistance investigating this matter to the fullest extent possible.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 350XX
Submitted Via: Web
Date Sent: 2019-10-22
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2019-10-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, New York XXXX XXXX XXXX XX/XX/XXXX Specialized Loan Servicing Correspondence Department XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX Loan Account # XXXX As instructed, I am writing for a complete financial review of the referenced account for property XXXX XXXX XXXX XXXX New York XXXX owned by XXXX and XXXX XXXX and serviced by Specialized Loan Servicing. This is the latest in a series of calls, faxes, and letters concerning this matter. As recently as yesterday, I received a call early in the morning from SLS stating that the account is delinquent. This despite proof that payments have been made on time and complete since the origination of this loan in XX/XX/XXXX. I have repeatedly requested someone with a name and title to speak to from SLS. This has been denied in favor of a series of calls from customer service stating delinquency and asking what my intent is for the property? Despite having copies of the front and backs of checks cashed by SLS and the TD checking account bank statements ( total of 10 checks for the months of XX/XX/XXXX XX/XX/XXXX ), I have been repeatedly asked for check numbers and amounts! Update XX/XX/XXXX - 11th check dated XX/XX/XXXX received and cashed by SLS. Finally, the few account statements that I have received are contradictory and inconsistent. I have been having this discussion with SLS all year. I am tired of getting the runaround have been seeking a alternative, reputable financial institution to take over this mortgage. Until then, this matter must be resolved. Ask that the abuse stops and that someone responsible at SLS contact me at XXXX or XXXX. after they have reviewed the original loan documents, payments received, and all correspondence. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11714
Submitted Via: Web
Date Sent: 2019-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A