Date Received: 2020-03-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I'm contacting you in regards to my mortgage company. There name is Specialized Loan Servicing LLC-NMLS ID Main XXXX ; NMLS ID Branch XXXX ; NMLS ID Branch XXXX. The issue is that there was forced placed insurance put on my account and I was never aware of that happening so I didn't know that there was a escrow change which made my monthly bill go higher. I was only sending in my monthly mortgage payments not aware that there was a escrow account put on the account and I was supposed to send in more. Because of this, my husband and I were reported late to the credit bureau every month between XX/XX/2019 to XX/XX/2019 XXXX XX/XX/2019, XX/XX/2019, XX/XX/2019, XX/XX/2019, XX/XX/2019, and XXXX XXXX some reason they didn't report XX/XX/2019 as being late and if we were actually late, which we weren't because we were making payments for our mortgage every month, then they wouldn't have skipped XX/XX/2019 XXXX. This has affected our credit scores significantly ( my husband 's credit was immaculate, but then his score dropped down over XXXX points less because of this situation with the mortgage company ). We have now sent in our past due amount ( no one know what was going on on our account for several months and finally notified us of the escrow change in XX/XX/2019 ). I was told by the mortgage company that once they receive our past due amount, which they now had, that I was to request to have all of the late reporting for each month that was reported late that they would remove all of them ( XX/XX/2019 to XX/XX/2019 and XX/XX/2019-as the mortgage company told me that they would remove all of them ) from the credit bureau. The mortgage company never removed any of the late payments from any of those months. I was also told that it is highly illegal to report a customer late to the credit bureau when they are making payments each month. We also told the mortgage company ( when they finally told my husband and I what was going on in our account ) that we would send in the payments for the home insurance seperately and they wouldn't even work with us. I feel like they are doing this so we won't be able to refinance with another company and will be stuck with them for a very long time. I hope you are able to help us with this issue. Thank you so much for taking your time to read this and have a wonderful and blessed day.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76209
Submitted Via: Web
Date Sent: 2020-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I'm writing this complaint about my escrow account I had with Specialized Loan Servicing. ( SLS ). I recently received my end of the year escrow statement with SLS and the statement shows a credit of {$2.00}. My total escrow should be {$95.00} a month for my taxes. SLS was charging me {$150.00} for my taxes. A difference of {$54.00}. If i'm over paying {$54.00} I should have a credit of more than {$2.00}. On XX/XX/2020 I sent SLS a NOTICE OF ERROR letter stating I wanted to see why I only had a credit of {$2.00} when SLS was over charging me {$54.00} a month. To this date I've yet to receive a response from SLS on my NOTICE OF ERROR letter I mailed to them.The letter I received stating A refund of {$2.00} does not give me any information of how SLS determined that I had an Amount of Surplus of {$2.00}, it does state my new escrow payment of {$95.00} a month, which is correct because my taxes are the same this year as they were last year.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My complaint is with CMC funding who is mh mortgage company, they have no customer service at all ever I have been calling them for months trying to set up auto pay because it's such a hassle to get into their system and pay manually every month. I've tried numerous times to set it up online and everytime the system is down it seems so scammy!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37027
Submitted Via: Web
Date Sent: 2020-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-19
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Hello! My name is XXXX XXXX. I live at XXXX XXXX XXXX XXXX XXXX utah XXXX. My phone number Is XXXX. I tried contacting my mortgage company Monday, Tuesday and today! They will only defer my XXXX mortgage which is XXXX till XXXX but pay them both both in full XX/XX/XXXX which would be {$4000.00}, that doesn't help at all! I want to pay it. I'm just not working this week or probably the next 2! I was just hoping they would put it at the end of my loan and no help. My daycare Is still charging me everyday even though my kids aren't attending which is {$310.00} every week! I am seriously stressed and freaking out. Please if anything just return my message. Please and thank you!!!! CMC Funding Inc is my mortgage company Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84015
Submitted Via: Web
Date Sent: 2020-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We request investors information from Specialized Loan Servicing, and when were SLS obtained ( Date ) and from who.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11729
Submitted Via: Web
Date Sent: 2020-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-17
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: We have long had both a first and second martgage, both with XXXX XXXX XXXX. We are emerging from bankruptsy, with a court protection period til XX/XX/2020. Our loans have both been re-sold, with the 1st managed by XXXX XXXX ( # XXXX ), and our second, a HELofC, managed by Specialized Loan Servicing ( # XXXX ). To meet the requirements of the court orders, we sent our separate checks in separate envelopes to separate addresses ... and for the most part we wrote the account number of the HELof C on the monthly checks. They all cleared our bank. The XXXX designated processor ( XXXX - now out of business ) ignored our processing instructions and placed our cashed check payments into suspense accounts, and then force-placed our payments into the wrong account ... for over 20 months! Meanwhile, XXXX failed to find the error, and charged the account with all types of interest, fees and charges which they transferred to XXXX XXXX XXXX XXXX who placed collection with Specialized Loan Services for a staggering total of {$26000.00} -- all when we continued to make our monthly court approved payments of {$270.00}. For 6 months SLS has failed to react to our letters regarding our several issues with this loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98270
Submitted Via: Web
Date Sent: 2020-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Filed prior complaints. Still showing me late on credit reports and won't fix. Can't get approved for new mortgage and they just increased my payment to {$1500.00}. They are over charging on payment and escrow. My payment is {$830.00} plus {$61.00} taxes and {$280.00} insurance Attaching copy of agreement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-03-16
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2020-03-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Hello, This is a follow up to a dispute I submitted XX/XX/XXXX of last year ( XXXX ). The issue was never corrected. I am in the process of refinancing my loan and my lender noticed a 30 day late reporting in XX/XX/XXXX from SLS. Despite receiving a letter from the servicer stating the issue was corrected on XX/XX/XXXX the payment wasn't reapplied until XX/XX/XXXX. My auto pay should of been reinstated in XX/XX/XXXX however it was not completed as my loan was still showing past due. When I was with SLS I had set up bi weekly auto pay. Half of the payment was made on the XX/XX/XXXX of the previous month and the other portion to complete the payment in full was scheduled for the the XX/XX/XXXX of the current month. This was an option offered by one of their representatives. This was set up for several month with out issue until they decided to start applying the payment made on the XX/XX/XXXX to principle causing the loan to report past due. Based on receiving a response to my initial dispute I trusted the issue would of been resolved.Due to this mistake I am now unable to refinance my property at the rate I should qualify for. I called SLS today XX/XX/XXXX and they submitted a request to have the credit reporting corrected but refused to provide me any documentation for me to provide the lender I am trying to go through to refinance my loan. They said it can take up to 30 days for them to complete the request and another 30 days for my credit to reflect the correction. I am requesting SLS take accountability for their error and expedite the process to correct my credit reporting or lower my interest rate to what is being offered from me completing the refi.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84081
Submitted Via: Web
Date Sent: 2020-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We took out what we believed was conventional second mortgage in our home 15 years ago at an interest rate of 9.375. We realized it was a high interest rate but felt we had no choice as we needed a roof desperately.We have been making payments faithfully for that time. We received a notice today that a balloon payment of {$8000.00}. Is coming due! There is nowhere on our paperwork that defines this as being a balloon loan and was not presented as one at the time of signing. I would never have agreed to that nor paid such a loan for 15 years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 492XX
Submitted Via: Web
Date Sent: 2020-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX XXXX forclousing on my home without me being aware they were selling the home. Home bought in XX/XX/2016.. XXXX XXXX has lien but sold account to XXXX and I was not aware. Account sold several time and companies asking me to pay from the beginning. For several years I was not aware who had my small loan for $ XXXX, balloon loan. I am current with big loan.. not behind.. But XXXX has foreclosure date of XX/XX/XXXX and I just learned about it I have been paying SLS. ( Specialized Loan Servicing ) on large loan and just now they also have the small loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78660
Submitted Via: Web
Date Sent: 2020-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A