Date Received: 2020-06-03
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: On XX/XX/XXXX I sent a letter to SLS ( Specialized Loan Service ) to provide information so as to clear an apparently debt they say I owe. I have spoken to XXXX on several occasions and was informed that the information I requested was sent on XX/XX/XXXX and XX/XX/XXXX but as yet ( XX/XX/XXXX ) I have not received any information. According to YELP and even comments on SLS Website indicate that SLS is not responsive to customers request and I beginning to believe this is true. The following is the information I requested from SLS. Provide the amount which was assumed from XXXX in XX/XX/XXXX. What is my payoff balance as of XX/XX/XXXX? What is the daily interest rate on this loan? I would like to speak with someone whom I can discuss the amount that is claimed I owe and see if this amount can be reduced. As I have mentioned previously I contacted SLS in XX/XX/XXXX to discuss this loan, which I didn't know I had, and was told there was no record of me nor that I had a loan with SLS. I believe that I should not be libel for any further interest or late fees from that time forward. Thank you for your attention in this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95340
Submitted Via: Web
Date Sent: 2020-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I APPLIED FOR A MORTGAGE AND THEY DENIED ME BECAUSE THEY SAID I MISSED A MORTGAGE PAYMENT WITH SPECIALIZED LOAN SERVICES ... I HAD NOT. I CALLED SPECIALIZED AND THEY COULD NOT EXPLAIN WHY THEY THOUGHT I WAS LATE. I WILL ATTACHED MY RECORDS OF MY PAYMENTS WITH THIS COMPLAINT. I NO LONGER HAVE THE LOAN WITH SPECIALIZED AS IT IS PAID OFF. THEY LISTED ME 30 DAYS LATE FOR XX/XX/2019. I WAS NOT PERHAPS THIS WAS WHEN THEY WERE TRANSFERING TO XXXX XXXX XXXX? WHICH THEY SHOULD NOT HAVE BEEN REPORTING NEGATIVE INFORMATION ANYWAY DURING THAT PERIOD
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32835
Submitted Via: Web
Date Sent: 2020-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX and Complaint : XXXX. Date : XX/XX/XXXX XXXX XXXX XXXX cell XXXX Please read all THE BANKING FEDERAL LAWS STATES LEGALLY, that ... NEW YORK ( XXXX ) - XXXX XXXX XXXX XXXX was found liable for fraud on Wednesday over defective mortgages sold by its XXXX unit, a major win for the U.S. government in one of the few trials stemming from the financial crisis ; also, Operation Stolen Dreams - On XX/XX/XXXX, Attorney General XXXX XXXX announced Operation Stolen Dreams, a nationwide sweep of mortgage fraud cases coordinated by the XXXX XXXX XXXX XXXX XXXX. The sweep featured both civil and criminal cases, and emphasized the strong combined actions taken by federal, state and local law enforcement authorities over a three and one-half month period. More than 1,500 criminal defendants were named in the sweep and nearly 200 civil enforcement actions were taken. The USTP contributed about 20 percent of the civil cases, which addressed a wide range of violations, including actions taken against mortgage servicers, foreclosure rescue operators, loan origination and loan modification scammers and real estate Ponzi scheme operators. The USTPs settlement with XXXX was included as one of the highlighted case examples. In addition, more than two dozen of the criminal cases cited in Operation Stolen Dreams were attributable to the Program. We are pleased to have been a partner in this important collaborative effort. **** * The USTP is committed to continuing its fight against mortgage servicer abuse and other consumer-targeted fraud in order to preserve the integrity of the bankruptcy system. Mortgage servicers must be held to the same standard of accuracy and completeness in their filings as are other creditors and debtors. Homeowners who file for bankruptcy protection and obey the rules are entitled to a fresh start. The settlement with XXXX, as well as the other actions highlighted in this article, help to ensure that debtors will receive that legally protected fresh start ; also, From industry insiders to straw buyers, nearly 500 people were arrested in a nationwide mortgage fraud takedown in XX/XX/XXXX that reflected the coordinated efforts of law enforcement to address the growing problem of crime in the housing industry. Mortgage fraud ruins lives, destroys families, and devastates whole communities, Attorney General XXXX XXXX said this morning at a press conference to announce the results of Operation Stolen Dreams. Launched on XX/XX/XXXX, the multi-agency initiative has led to a total of 485 arrests. More than 330 convictions have been obtained, and nearly {$11.00} million has been recovered. Losses from a variety of fraud schemes are estimated to exceed {$2.00} billion. Operation Stolen Dreams was the governments largest mortgage fraud takedown to date. But FBI Director XXXX XXXX XXXX cautioned that there is still much work to be done. At the time, the Bureau was pursuing more than 3,000 mortgage fraud cases, which was almost double the number from the previous fiscal year. PLEASE HELP MY SITUATION My mortgage became abandoned for over one ( 1 ) year and then I was forced into a forbearance without my knowledge or consent, again destroying my credit keeping me from being able to refinance to a better loan. Also, when the XXXX XXXX XXXXXXXX modified my mortgage from XXXX the bank made me believe they lowered the interest rate for the modification, but XXXX XXXX XXXX actually took the difference in savings from the higher interest and applied it to a ballon, in turn, still making me pay the difference in rates by adding that amount I should have saved on the lower interest rate, to a ballon, therefore, I not only did not get a better interest rate and a better deal mortgage, I actually was hoodwinked into paying out more. This is why my mortgage and balloon is still sky-high and the balloon is getting bigger too. The credit bureaus are not doing their due diligence about how SLS and the mortgage company is listing on my credit reports. I know they can see as well as I and the bank that wants to refinance me away from this modification, that SLS IS LISTING WRONG, loan numbers, wrong balances, and out of date reports that have expired. Please help me, SLS HAS SINGLE HANDEDLY COMPLETELY DAMAGED MY CREDIT REPORTS. I really need help. The specialized loan servicer ( SLS ) continually manipulates my escrow to keep my loan in Jeopardy forcing illegal fees and interest and continually increases my mortgage payment even though my escrow : taxes and insurance, has significantly been reduced. SLS is also destroying my credit with erroneous reporting that keeps me from refinancing to a conventional mortgage so I can finally escrow out and just pay the principal and interest that remains the same. SLS also has deliberately listed different loan numbers on my credit reporting so a potential refinance bank has to call them to get my information and when this call is made it alerts SLS Im trying to refinance away to a conventional bank and mortgage, so before SLS gives the potential refinance bank my true loan number, SLS then quickly, illegally, deliberately and erroneously destroys my credit reports with bad information. My mortgage balances are incorrect and need auditing and I now have a balloon because of these illegal dealings that need auditing and are loaded with illegal fees and interest and false taxes from an illegally-handled escrow by SLS and I have been in my home for 17 years and my home loan was all good until my original lender XXXX went under. This is when I became further victim to SLS. Please,, I need help out of this mortgage and illegal escrow and out of the grips of this fraudulent slick SLS and their banks and negligent reporting agencies. Can you help me out of my mortgage and credit reporting destroyed by SLS. Im now XXXX years old and can no longer keep dealing with the dishonesty of SLS. Also, Knowing that I never completed this last modification and knowing there is no contract on this latest modification, I continued to ask SLS to produce a contract. For 3-months SLS could not. Then when I threatened to contact you DFS. SLS took a document that had to be notarized for this new modification and fraudulent altered it. SLS edited the last page by adding current modification information at the bottom of the page and then edited the very next page that had a notary on it with the remaining new modification information. This is fraud and illegal. PLEASE LOOK VERY CLOSELY at THE SPACING ON THESE PAGES. YOU CAN SEE WHERE SLS ADDED THE INFORMATION AT THE BOTTOM AND THEN ON THE VERY TOP OF THE NEXT PAGE ( documents attached ) Also, SLS HAS deliberately, erroneously and illegally list my already incorrect ballon amount as {$140000.00} million in addition to my regular mortgage. {$44000.00}. There is no way I owe XXXX XXXX dollars THis is illegal and FRAUD Now no bank or refinancing will do business with me. My credit card rates skyrocketed and some canceled and some lowered my credit balances. Also, I am a fully XXXX XXXX XXXX with a XXXX XXXX XXXX and I lost my XXXX XXXX because it now appears I have very bad debt and I can not XXXX XXXX XXXX to others if my finance is not good. SLS took my Income to produce and earn a living and my name and credit worthiness. I need relief to my life and quality of living. I need out of this SLS mortgage. Please help me dont ignore my requests XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10801
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have been a homeowner since XXXX. I dealt with several financial institutions and I have never seen any of them including XXXX XXXX that transferred my mortgage account to Specialized Loan Servicing ( SLS ), adopt the escrow calculation methods adopted by SLS. I am certain that many are loosing their homes due to such practices. My loan was initially modified in XXXX by XXXX XXXX to allow me to maintain my home. The monthly payment was around {$2300.00} then. Since SLS took over, it has been catastrophic due to their ambiguous escrow calculation methods. SLS has been servicing my mortgage for less than two ( 2 ) years and my payment has increased to more than {$600.00} with an unchanged property tax amount. For example : The escrow analysis reveals, XXXX XXXX XXXX Pin + interest {$1700.00} {$1700.00} {$1700.00} Escrow Payment {$57000.00} {$590.00} {$1000.00} ( double ) Shortage amount {$93.00} {$270.00} {$110.00} Annual Escrow paid {$3900.00} {$8000.00} {$10000.00} Annual Escrow Paid out {$2600.00} {$7100.00} {$7400.00} Current Payment {$2300.00} {$2500.00} {$2900.00} Why the increase of the escrow amounts if the property tax or the property insurance has not changed? Why the increase of the escrow amounts if the shortage is being collected as well? I was told by other lenders that if the shortage is paid in full, there will be no increase in the monthly payment, unless there is a change in County Tax or property insurance. It has not been the case here. The escrow analysis of XXXX was conducted based on {$13000.00}, {$5700.00} X 2 + the property insurance amount. They have indicated that they paid out {$5700.00} in XXXX and XX/XX/XXXX for property tax, and when I contacted the county, I was provided with a proof of only {$5700.00} received in XXXX. They had no records for XX/XX/XXXX payment. I have to emphasize that my annual property tax cost was {$5700.00}. I contacted SLS last in XXXX and discussed the issue with a Representation on XX/XX/XXXX, that was not able to identify the discrepancies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20772
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing ( SLS ) acquired my note from XXXX XXXX XXXX in XX/XX/XXXX. When they acquired the note, my city 's services ( City Of XXXX ) was making payments on my behalf since I have been out of work and in a re-training program. XXXX asked SLS to forward them a XX/XX/XXXX W-9 form with the address where the payments should be made out to and sent. This is required by the Federal gov't to show where the XXXX sent payments to that address and the payments were credited to my account. The form was forwarded that included the address and payments were being made on time and SLS credited those payments to my account. Then in XX/XX/XXXX the payments were not being credited to the account. When calling to inquire, SLS claimed they were not receiving payments. This was not true. When explaining that payments had been received and applied up until now to the address provided on the W-9, SLS claimed that it was the incorrect address. When asking SLS to send a W-9 with the correct address, they said they would however it was never sent but XXXX still made payments on my behalf that were sent and SLS applied those payments. Prior to the start of the new year, XXXX requested SLS forward over a XX/XX/XXXX W-9 form to continue making payments on my behalf. It took several months until a Ms. XXXX sent XXXX the new form. There was absolutely no mistake about XXXX 's request to Ms. XXXX regarding the reason for the form. I spoke w/a rep ( which I recorded ) who confirmed she spoke with Ms. XXXX XXXX and confirmed the address on the W-9 was correct. Payments were sent over to the address on the XX/XX/XXXX W-9 but the checks were not being cashed nor being applied to my account. Inquiring with SLS claimed that they never received the checks and that the address on the W-9 form was incorrect. Speaking with XXXX ( teller agent ID # XXXX ) recorded on XX/XX/XXXX, told me that SLS has MULTIPLE W-9 forms that she would investigate to see which W-9 would be the correct one and get back with me. XXXX did get back with me on XX/XX/XXXX and informed me that the W-9 form that Ms. XXXX sent, although having the incorrect address to send payments to, could not be changed. HOWEVER, according to my last statement ( XX/XX/XXXX ) SOME of the checks were cashed and applied to my account but SLS is still claiming that they never received any checks. There are also funds that were sent that are sitting in a suspense account ( per my XX/XX/XXXX statement ) waiting to be credited ( see most recent statement, attached ). If SLS has not received these payments then my statement would not reflect the suspense funds nor the other credits. In the meantime, I was sent a " Default and notice to Foreclose '' notice that would be initiated if the past due funds ( {$3200.00} ) were not satisfied within 33 days ( XX/XX/XXXX ). It should also be noted that the government COVID19 forbearance ends XX/XX/XXXX. I am also being charged inspection fees. When trying to call and get a resolution I am consistently stone-walled and given the run around. Teller agent XXXX ( ID # XXXX ) told me in order to get a resolution to fix the problem, I needed to speak with a " XXXX '' in the Escalations Dept. After calling several times I was told that manager " XXXX '' would call me back. I'm still waiting and have been dealing with this issue and attempting a resolution for over 8 months and do not wish to default on my loan when clearly there are payments being made and seen. It is my belief that Specialized Loan Servicing is choosing NOT to work toward a resolution to allow third party payments by NOT providing an appropriate W-9 form as they did for XX/XX/XXXX and INTENTIONALLY allowing the checks from XXXX to expire past 90 days in order to force a foreclosure to acquire the property based upon property values for my geographic area. Also, it should be noted that as of XX/XX/XXXX, The Consumer Financial Protection Bureau reached a settlement with Specialized Loan Servicing LLC, where the consent order requires the business to pay {$1.00} million in monetary relief to consumers in the form of redress and waiver of borrower deficiencies, pay a {$250000.00} civil money penaltyand implement procedures to ensure compliance with the Real Estate Settlement Procedures Act ( RESPA ) and its implementing regulation, Regulation X. The CFPB found that since XX/XX/XXXX, the lender violated RESPA and Regulation X by taking prohibited foreclosure actions against mortgage borrowers who were entitled to protection from foreclosure, and by failing to send or to timely send evaluation notices to mortgage borrowers who were entitled to them. These violations also constitute violations of the Consumer Financial Protection Act of 2010. In some cases, Specialized Loan Servicing 's violations of Regulation X short-circuited protections for consumers whose homes were ultimately foreclosed upon. ( NMP, Retrieved XX/XX/XXXX. XXXX XXXX XXXXXXXX XX/XX/XXXX ). Attached you will find my latest statement, written correspondence, along with a detailed timeline of my correspondence.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60202
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I requested a loan modification on my mortgage due to reduced income, with Specialized Loan Servicing in XXXX, XXXX, and XX/XX/2019 and each time my request was never completed. Each and every time I received confirmation of paperwork received. I spoke to a rep name XXXX, who was very rude and telling me I should sell my house. This rep. was talking down to me as a customer/borrower, and discourteous, horrible attitude. The HUD counselor assisting me with my loan modification to ensure the proper procedures and guidelines were followed, witnessed Specialized Loan Servicing providing unethical business practices, very Poor service to me. I filed an appeal of why Specialized Loan Servicing was not processing my request for a loan modification, with HUD counselor. And they said they did not receive the request. In which, was a lie. The HUD counselor had confirmation, proof that the fax was received ahead of time. Specialized Loan Servicing continue to refuse to process my request for a loan request and then three days later they attempted to foreclose on my home I been in for many years, without telling me. I found out through other sources. This is the worst service I have ever received. This company business practices are very shady. The public should be made aware of the unethical business practices by Specialized Loan Servicing, and the horrific service they are providing to borrowers. The point of a loan modification request is to pay what you owe and keep your home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: SLS has maliciously reported incorrect information on my credit report. I disputed with documentation of the loan letter closing statement and they are reporting a charge off as of XX/XX/XXXX when this was closed out XXXX. I had a XXXX daughter with XXXX XXXX XXXX and my husband walked out. It is horrendous that this company can get away with reporting this incorrect information! Loan number was XXXX property address XXXX XXXX XXXX XXXX XXXX fl XXXX. Why can't I sue them for errors like this and hold them accountable!!!! Where are my rights? You call then and get the run around. This is on my XXXX credit report and XXXX XXXX finally updated the correct information. My name is XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XXXX of XXXX I purchased my property with 5 % and had PMI on my account. In XXXX of XXXX I began communcation with my current mortgage company ( XXXX XXXX ) to get my PMI contested and removed. I paid for a new appraisal and in XXXX of XXXX XXXX XXXX officially confirmed my PMI had been removed. In XXXX of XXXX a new servicing company SLS took over my mortgage. In XX/XX/XXXX I was I was back charged 7 months worth of PMI and moving forward was charged PMI ( as I currently am ). I have all documentation regarding my PMI removal from my original loan company ( XXXX XXXX ) including my new appraisal, a document stating my PMI has been successfully removed, and a statement from XX/XX/XXXX showing it had been successfully removed. I also have documentation showing that in XX/XX/XXXX I was backcharged for 7 months of PMI. I have current statements showing I am currently still being charged PMI. I have been trying to speak to a manager at SLS since XXXX of XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 191XX
Submitted Via: Web
Date Sent: 2020-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My EX and I HAD a XXXX XXXX loan that initially was thru XXXX XXXX XXXX. Our loan got transferred to Specialized Loan Servicing ( SLS ) in XX/XX/XXXX. SLS did not have all of the documentation about our loan and past modification help, etc. We were in routine communications with them. They were aware tha we had an active contract for sale of the house. They kept sending the WRONG forms for us to fill out. We SOLD the house XX/XX/XXXX. The pay-off amount given to our mortgage company was dated for AFTER the sale date to ensure we would be paying the correct amount. SLS was paid in FULL for the loan, yet keeps sending bills for missed mortgage payments. I have emailed them, called them, sent them information. Each time there is communication, it is with a different representative, with differing information, and it seems like nobody has figured this out. I contacted our Title company and they said check was not returned and pay off amount WAS correct. They also said NOBODY from SLS contacted them regarding any possible discrepancy in pay-out. A SLS rep initially said the pay-out check was returned because it wasn't the correct amount, then later said it appears like it WAS the correct amount but unsure as to why it wasn't accepted! Not ONCE did I receive, nor my EX, any correspondence citing pay-out was in the wrong amount. My EX contacted XXXX XXXX, the originator of our loan, and they said the loan WAS paid off as well. They recommended filing a formal dispute. I emailed SLS 2-3 weeks ago. Nobody has resolved this issue. I was told a few weeks ago, after I kept calling them, that it looks like there's more money due because of the pending foreclosure process. I don't understand. We SOLD the house BEFORE it went into foreclosure. I communicated with SLS and their Foreclosure department in XXXX that house was being sold on XX/XX/XXXX. Neither my EX nor I have EVER received any bill reflecting this lack of payment. All we have received is the typical monthly statement/bill reflecting past monthly payments not sent in. This is still on my credit report as a balance of over {$300000.00}! That is NOT true. I can send a copy of the pay-out quote along with the CLEAR Title transfer if needed. Please help me get this rectified. During these ongoing economic conditions, the added stress of this is anxiety provoking and over-whelming. I don't know who else to contact. I called XXXX XXXX directly but got disconnected during the transfer. I then emailed XXXX XXXX but other than receiving an email citing someone would contact me, there has been no resolution or communication. I have NOT received anything still from SLS explaining why this is not resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 329XX
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I tried to make my XX/XX/XXXX Payment and was told my loan was transfer to whom, I have no idea. I received a letter dated XX/XX/XXXX confirming what I already know that my next due payment is for the month of XXXX. I attempted to make my payment tonight and was told my loan has been transfer. I have gotten no communication from Specialized Loan Servicing about the transfer.
Company Response:
State: MD
Zip: 21244
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A