Date Received: 2020-06-29
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I purchased a condo in XXXX, FL in XXXX, and approximately 12 years ago ( during the housing crisis in XXXX ) I refinanced the condo. Since then the mortgage has gone through multiple companies ( I've lost track ) and has even been refinanced a second time through SPS, Select Portfolio Servicing. I kept all the piles and piles of paperwork over the years and can prove that only one mortgage company, SPS is associated with this property. No other mortgage or loan company has appeared on my credit report for this property. Now out of the blue this company, SLS?, is trying to say they hold a mortgage on the condo. According to the XXXX, this type of activity has been reported many times and is a common behavior of this company, SLS. The public reports and complaints indicate that many people have experienced being treated this way by SLS. I'm not sure how many hands my mortgages went through during the housing crisis but it is horrible to think that a company would take advantage of all the confusion and shuffling of paperwork and make false claims against properties. Hopefully, this is an honest error on their part and they will acknowledge their mistake.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33703
Submitted Via: Web
Date Sent: 2020-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-29
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My name is XXXX XXXX, I live with my wife XXXX at XXXX XXXX XXXX XXXX XXXX MA. Our income was affected by COVID-19 and we apply for mortgage assistance with servicer of our first mortgage Specialize Loan Servicing ( SLS ) on XX/XX/XXXX. We request postponing of mortgage payments for 12 months supplying SLS with all required documents. At some point SLS deactivate the file claiming that some document were not received on time. Eventually the file was reactivated and on XX/XX/XXXX per SLS request, new ( or same ) documents with dates and signature were provided. In subsequent phone call to SLS on XX/XX/XXXX ( speaking with XXXX ) XXXX ( speaking with XXXX and XXXX ) XX/XX/XXXX ( speaking with XXXX ) XX/XX/XXXX speaking with no name given ) XX/XX/XXXX ( speaking with XXXX ) XX/XX/XXXX ( peaking with XXXX ) and XX/XX/XXXX ( speaking with male -no name given ) it became clear that SLS process is slow and inefficient, different reps see different outstanding items and not willing to assist effectively. SLS allegedly have documents with missing signatures or missing dates. We supplied thise documents several times to no avail. They were all submitted on XX/XX/XXXX, XXXX XXXX XXXX and again on XX/XX/XXXX, almost two months after initial application. It seems that SLs is not willing to be of any help and move this process swiftly requesting same documents postponing this deferment of the mortgage payments. We feel hapless dealing with SLS as the process goes in circles.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 010XX
Submitted Via: Web
Date Sent: 2020-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-29
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I am a first-time home buyer and purchased a mortgage with XXXX XXXX in XXXX of 2020. My first payment was due and made on XXXX XXXX, 2020 for its full amount of {$940.00}. Soon thereafter, my loan was sold to Specialized Loan Servicing ( SLS ). When I received my second bill in the mail, it was from SLS in the amount f {$1800.00} ( exactly double my loan amount ). I called SLS Customer Service department and was advised that my first payment probably had not been sent over from my prior servicer yet. I was instructed to make my normal payment amount and that once the payment was received from XXXX, it would be applied to my account. So my second payment that was due on XX/XX/2020, was made in full for the amount of {$940.00} on XX/XX/2020. I found that the issue was still not resolved and called XXXX XXXX ( my prior servicer ) and was given a wire reference number # XXXX that was made from XXXX XXXX to SLS on XXXX, XXXX 2020. I gave this information to SLS and they opened a claim to try and find the missing wire. I continued to make my payments on time as if the issue didn't exist ( XX/XX/XXXX and XX/XX/XXXX ), in order to stay on top of my payments but unfortunately, since the initial payment is what is " missing, '' my payments are being applied a month in arrears. This claim has been open for two months now and the wire still can not be located and it doesn't even seem like anyone is trying to locate it. I've been told that a manager will call me back six times now and have not received one phone call. I have called SLS a total of eighteen times in the past two and a half months hoping to get this resolved, and have even had my prior servicer reach out and none of it has gotten me anywhere. I am now being charged late fees and will be taking a hit to my credit if this is not resolved soon, even though I have made my payments early each month and SLS can not /will not locate the wire made to them from XXXX XXXX on XX/XX/2020.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 365XX
Submitted Via: Web
Date Sent: 2020-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-29
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am having a very difficult time with SLS. SLS has a 2nd lien on my property that was charged off. Did not hear from them for over 10 years. Then out of nowhere they contacted me and acted like a very aggressive debt collector. My husband XXXX XXXX passed away in 2015. I XXXX XXXX XXXX am XXXX years old and living on a fixed income. I was told by SLS they would not do a loan modification on my home unless I came up with {$30000.00} cash. I do not have that kind of money, due to the fact I am only receiving social security.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92109
Submitted Via: Web
Date Sent: 2020-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX I set up bimonthly payments with Specialized Loan Servicing on the SLS.org website. On XX/XX/XXXX SLS withdrew {$1400.00} via ACH for 1/2 of the XXXX mortgage payment. On XX/XX/XXXX SLS withdrew {$1400.00} via ACH for the second 1/2 of the XXXX mortgage payment. For unknown reasons SLS did not withdraw either of XXXX XXXX ACH payments and did not notify me until XX/XX/XXXX that my XXXX payment was late. In the notification letter they listed a next payment due date of XX/XX/XXXX for a total amount of {$2400.00} and a late charge of {$72.00} inferring that the XXXX payment was late. ( As stated above SLS had withdrew both XXXX debits. After 4 separate requests SLS is refusing to reverse the late charge claiming that they had already dismissed a previous late charge in XX/XX/XXXX. I don't feel that I should be responsible for this or any late charge as I paid the XXXX payment via ACH and it was SLS 's fault that they didn't process the XXXX payments via ACH.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2020-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-29
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SLS Loan # XXXX : I approved a loan modification on this loan too pay {$910.00} starting XXXX. However, each month my payment amount has been over {$910.00} but I am still not current. I am told that my monthly payment is now {$1100.00} per month over {$200.00} more than the agreed upon amount. FRAUDS : like these are an ongoing problem for XXXX Borrowers & over the last 10 years I have complained about these crimes to your organization commited by XXXX XXXX XXXX, XXXX & SpecialiZed Loan Servicing. IF, there are any Consumer PayOUT , I $ hould be XXXX $ T in LINE : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WI XXXX XXXX. ATTACHED FRAUDULENT XXXX STATEMENT
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 53210
Submitted Via: Web
Date Sent: 2020-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: For the last year Specialized Loan Servicing is claiming I am behind on my home mortgage payments, however I have checked with my bank and all my payments sent in by checks have been cashed through them. Basically, specialized loan serving is claiming my payments on not on time or being sent in, when the checks have been processed. Now, ai am at a loss of what I can do becuase I have been paying my bills and this compnay has been cashing the checks, so why are they saying I'm not making payments. You may email me at XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 241XX
Submitted Via: Web
Date Sent: 2020-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-29
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Due to Covid 19 I was laid off by my employer. I contacted Specialized Loan Servicing ( SLS ) to start a forbearance, but was told that at the end of 90 days I would need to pay the full mortgage amount. ( XX/XX/XXXX ) I have a XXXX XXXX Loan and according to the CARES ACT this is not correct. I was able to scrape a couple of payments together with the government stimulus, but I am still without work. I called back ( XX/XX/XXXX ) and was told that a deferment would not be possible. When asked why this is so they said they were following the mortgage owner guidelines. This is not what the XXXX XXXX site states or the CARES act. I asked to speak with a supervisor and I am awaiting a return call. I feel the SLS is being unreasonable and anything short of a deferment will cause a raise in my mortgage to a level were i wont be able to pay. thanks,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2020-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-27
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: By way of background- In XXXX, I took out an Equity Line of Credit loan with XXXX XXXX XXXX XXXX In XX/XX/XXXX, XXXX XXXX XXXX sold the loan to " Specialized Loan Servicing LLP ''. My last payment to XXXX XXXX XXXX was made on XX/XX/XXXX, just prior to the Specialized Loan Servicing owning the loan. Since then, Specialized Loan Servicing has been engaging in what appears to be fraudulent activity with my account. Their first contact with me was in XX/XX/XXXX, in which they ( falsely XXXX informed me that my payments were not current for XX/XX/XXXX and XX/XX/XXXX ( despite evidence to the contrary ). As proof, and with the help of XXXX XXXX XXXX, I sent them bank statements showing that all payments were current and paid in full from XXXX throughout XX/XX/XXXX. The statements showed that all payments were automatically made through my account and paid in full. XXXX XXXX XXXX assisted me in forwarding the statements to Specialized Loan Servicing, so that they had accurate payment information regarding the loan. Despite the evidence, Specialized Loan Servicing contacted me XXXX again XXXX stating that they did not receive the payments. Another phone call from Specialized Loan Servicing changed the month of the alleged non-payment to " XX/XX/XXXX '' and " XX/XX/XXXX ''. I again, sent all the proof of payments, showing that payments were made on time, and in full for any and all months they inquired about. Despite the many back and forth phone calls, and all the statements they had, which showed payments were made, Specialized Loan Servicing maintained their stance that they did not see the payments. They continue to make this allegation. Currently, Specialized Loan Servicing is now doubling the interest and adding to the principal ( {$2100.00} as a deferred amount ). This is unlawful. Specialized Loan Servicing has refused to comb through the evidence presented that showed payments have always been current and paid in full, and is now committing fraud by adding to my principal. This needs to stop immediately. Additionally, Specialized Loan Servicing continues to call me at odd hours- early morning and late at night. Specialized Loan Servicing called me saying they did not receive payment for XXXX - however, I sent them proof of payment. They called again, saying they made a mistake, and it was actually XXXX they wanted the proof for. I sent them that proof as well. Basically- they call about a different month each time they call, and I always provide proof, showing them the statement that the payment was made in full and on time. It continues to go on like this. It's devastating. I always make my payments earlier in the beginning of the month- and all the proof is there- in the account. Currently, they are calling, and when I pick up, they quickly hang up the phone as if they are participating in a prank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92807
Submitted Via: Web
Date Sent: 2020-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: For the past 2 years I have been sending my mortgage company bi-monthly payments of $ XXXX to pay for my mortgage payment. The mortgage company wasnt crediting the payments correctly. Instead they would apply the XXXX bi-monthly payment to the principal ( without telling us that btw ) and it wasnt until months later when they stated we were short for our escrow we realized THEIR error. Now our mortgage has been transferred to another mortgage company and the original mortgage company is stating our mortgage payment is now {$220.00} MORE due to a " shortage payment '' There was NO shortage payments - THEY were not crediting our payments correctly causing this insane increase on our mortgage payments. We can NOT afford {$220.00} more a month - this is on THEM not us! With our new mortgage company ( XXXX ) now assumes our monthly payment should be {$890.00} which is WRONG!! If they had credited all the bi-monthly payments to them to the XXXX instead of just putting it where ever this wouldnt have happened!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32757
Submitted Via: Web
Date Sent: 2020-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A