Date Received: 2020-10-20
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My mortgage loan is with Specialized Loan Servicing, LLC ( CO. ). I am currently in the process of applying for a mortgage refinance with XXXX XXXX XXXX ( CA ). The credit report XXXX pulled, reports my loan with SLS, LLC to be in Forbearance/Deferral ( under Covid-19 loan assistance ). This is incorrect. There was never a request submitted to SLS, LLC verbally or otherwise for Covid-19 loan assistance. I have made all my regular monthly payments on a timely basis. The credit union can not proceed with the processing of my refinance until SLS, LLC confirms in writing that my mortgage loan is not under any forbearance or deferral agreement with them. SLS, LLC has refused to issue this letter claiming ; since my loan is not in forbearance or deferral under Covid-19 there is nothing to confirm. SLS, LLC erroneously reported my mortgage loan to be under a Covid-19 related forbearance/deferral. I do not understand why they can not issue a simple letter to my credit union confirming the erroneous credit reporting. Your assistance in resolving this issue sooner rather than later is truly appreciated XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94534
Submitted Via: Web
Date Sent: 2020-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-20
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I own a XXXX XXXX, a XXXX, and have been negatively impacted - drastically - by COVID - like many XXXX XXXX. As a result I sought relief from my mortgage servicer, Specialized Loan Servicing. Initially I was denied outright any relief in XX/XX/2020. As conditions worsened, I was able to get a forbearance for 3 months while seeking a modification. I went back and forth for weeks that turned into months, giving them tax documents, letters, P & L statements, bank statements, every single document they asked for. I received letters in the mail every day requesting the same documents over and over again, claiming documents were not signed, documents were not dated, claiming tax returns were not signed or did not contain the PIN number - these are items that are impossible. A tax return can not be filed without a signature or PIN. Why are these documents sufficient for the IRS but not my loan servicer? It was absurd. I would print documents directly from my XXXX program giving Profit & Loss information from requested time frames, only to have SLS claim that the dates were missing. I can not possibly run a report in XXXX without putting in a date range. then SLS would claim there was no company mentioned, or my signature was missing, or a date was missing. They did not care at all about the actual information that was in the documents - income, expenses, etc. It was absurd. One of the last things they claimed was missing was my Hardship Letter, and then claimed it did not even mention COVID. I would have nothing to write about if it didn't mention COVID. Then suddenly the Hardship Letter was found and it was sufficient. In the documents they sent me detailing those documents they received that were valid and those that were invalid, they actually had documents that were listed under both valid and invalid. All I ever requested was to delay the mortgage payment for as many months as I could and modify the loan so that when my payments resume, they are the same, and the mortgage is just pushed out for the number of forbearance months. Ultimately I have been in forbearance for 7 months. Now with 1 month to go, they have denied a modification and are telling me either I owe all of my back payments which total more than {$7000.00}, or I must foreclose or short sell. I want to do none of those. I have no idea why I was denied a modification. I have not asked for a smaller payment than my previous payment. I never have. Every time I have spoken with someone I have been met with belligerent reps. I would like to resume my payments in XXXX at the same amount or about the same amount - I can not afford a jump in payment. And I would like to have my loan modified to extend 7 months longer. I don't know why this is such an unacceptable modification. Because I can not get a straight answer and reasonable modification from them, I am seeking your help. I can pay my mortgage and have taken all the necessary steps during this pandemic and they are forcing me into foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21702
Submitted Via: Web
Date Sent: 2020-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: SLS has charged my account for a check they sent out to someone, so they are labeling my escrow account with a negative {$2200.00}. This would be fine if I actually had an escrow account setup, but I waived all escrow accounts at closing and I pay my own taxes and insurance. Now I am refinancing and they are charging me this {$2200.00} that I did not authorize and have no idea where it is. I have tried to call and they will not budge on removing that from my account. And they told me a supervisor would call me back in the next couple days. I never heard from anyone. On top of that, now I have my payoff, finally, that was requested over and over again by my title company and it shows a late charge balance of {$36.00} and neg escrow balance. I have had my payment on auto pay since I started with SLS, so there is no way I should have a late charge. This company is a disgrace. And I am extremely frustrated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2020-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX XXXX XXXX sold my mortgage to Specialized Loan Servicing without my consent with this company or other choices. I deferred my yearly taxes to the town, and Specialized has been insisting on adding escrow on my account, ,I sent in documentation showing the taxes have been deferred, but Specialized is still adding escrow to my account., and is now saying that I am past due plus stating my credit could be in jeopardy.. I have timely paid every month on this 4.2 % mortgage, but can not get them to understand that their charges for escrow is unwarranted. I feel like I am being harassed by this company, and betrayed by XXXX XXXX XXXX. Most Sincerely
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 068XX
Submitted Via: Web
Date Sent: 2020-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX Your Notice of Default and Notice of Intent to Foreclosure letter dated XXXX of past due balance of XXXX is invalid. Please see XXXX XXXX XXXX XXXX dated XXXX confirming that all payments have been made on time and the correction requested by XXXX XXXX XXXX to Specialized Loan Servicing of {$88.00} to complete the misapplied payment correction to our account. No payments have been missed before or after loan transfer on XX/XX/2019. In addition, our credit report for XX/XX/XXXXreported by XXXX XXXX XXXX has been reported as current. All supporting documents are attached. Please correct the misapplied payments, past due balance, and payments history to all credit bureau agencies. Thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-10-16
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2020-10-15
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Ref. : XXXX Loan # XXXX -Property Address : XXXX XXXX XXXX XXXX, XXXX, CA. XXXX - XXXX XXXX , XXXX - Loan Number : XXXX +++++++ Dear Sirs, Greetings, with reference to the above mentioned Mortgage Loan that was initiated and completed by Owning Corporation on / about XX/XX/XXXX , I would like to direct your respectful agency to the following errors, omissions and negligence in fulfilling its terms and conditions : 1. Specialized Loan Services purchased and/ or currently servicing the above mentioned loan as XX/XX/XXXX from your client XXXX XXXX XXXX. ( DEBT COLLECTORS ) 2. We gave clear instruction via phone, certified mail, fax, wrote on the payment coupon and posted on the check itself that ; >>>>>> ALL PAYMENT MADE IN ADVANCE TO BE APPLIED TO THE FOLLOWING MONTHS PAYMENT, AND NEVER APPLY TO THE PRINCIPLE! <<<<<<< 3. Since XX/XX/XXXX, we contacted Specialized Loan Servicing almost every two weeks via phone, e-mails and in writing to correct the errors, omissions and negligence that plagued this account by applying the payments correctly to the following months required payments to no avail. 4. Specifically ; we made a payment to XXXX XXXX XXXX On XXXX, XXXX, XXXX that was again mis-applied to the principle and Specialized Loan Servicing purchased this account thereafter, therefor Specialized Loan Servicing is directly responsible for the correction and to process the proper credits to our account. 5. As a result ; XX/XX/XXXX payment should not got to the Principle, but to be applied to XX/XX/2020 month required payment. 6. Therefrom, our required monthly payment should be due in XX/XX/XXXX. And many others, in addition to over 15 e-mail to your Customer Support team who responded with a receipt and promised investigation of the matter, to no avail. >>>>>>>>> Violations <<<<<<<<< ( DEBT COLLECTORS ) Specialized Loan Inc and XXXX XXXX XXXX violated : Our Civil Rights by committing a persistent and egregious violations of " Fair Debt Collections Practices Act '', " Fraudulent '' intent to force a default on the account that was paid in advanced, " Unfair Business Practices '', " Mental and Emotional Distress '', " intentional harm and deceit '' and " Bad Faith '' in conducting business. 1. Specialized Loan Servicing XXXX. XXXX XXXX, XXXX, CO XXXX 2. XXXX XXXX XXXX, XXXX - XXXX XXXX XXXX. XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA. XXXX We spoke to the following Customer Services Representative and Managers to you company, who promised corrections and proper credit to the account yet they failed to do so : I. Ms. XXXX Employee # XXXX II. Ms. XXXX Employee # XXXX III. Mr. XXXX Employee # XXXX IV. Ms. XXXX Emplee # XXXX VI. Mr. XXXX Georgia Location Manager
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91784
Submitted Via: Web
Date Sent: 2020-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-15
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I work for a small XXXX XXXX and due to XXXX, the XXXX cut hours in half ( 40 hours to 20 hours ). I immediately began contacting creditors including Specialized Loans Servicing regarding assistance. I was quickly approved and assured they would help me during this time and offer assistance after plan expired. At the end of the plan, I received a valuation on my property which clearly showed a large amount of equity. On XX/XX/2020, I received a letter stating that I did not qualify for any offers of assistance. I called the customer care number and asked for assistance. I was told that I had three options : short sale my house, turn over the keys to my investor, or pay a lump sum in order to avoid foreclosure. I have stayed in constant contact with my lender. I was assured repeatedly they would assist me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30157
Submitted Via: Web
Date Sent: 2020-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-14
Issue: Unable to get your credit report or credit score
Subissue: Other problem getting your report or credit score
Consumer Complaint: As of XX/XX/2020 SLS manually reported to the bureaus an updated balance and now the payment history is not showing on the credit report, causing the score to drop. I have attached pictures showing what my credit payment history looked like with payment history reporting and what it looks like now without it reporting since your last manual update on XX/XX/2020. The credit report now shows no payment history for any of the months. I am closing on a new house. I was supposed to close this week but due to your error my new loan is now in jeopardy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30519
Submitted Via: Web
Date Sent: 2020-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I've had my mortgage since XXXX and had been employed with a government agency since XXXX. In XXXX, I had to file a whistleblower complaint and unexpectedly lost my job. I contacted the bank and was offered a forbearance until I could obtain new employment. I made every payment on time and finally was able to locate a new job. However, this income was less than I had been making, I met all the requirements that had been outlined by the bank. When I went to make my final forbearance payment, I was told my loan had been sold to some XXXX number. There were no branches or people I could meet to discuss my options. While this was completely unexpected and unsettling, I tried to work with them and supplied all the information they requested - three times. They stated they couldn't help me and couldn't honor the previous bank 's agreement and put my home in foreclosure. Since COVID hit, they have not been able to enforce this and I will file bankruptcy to save my home, as they have refused to work with me. I have since gotten another job, which put my income back in the range of when I lost my other job but this XXXX number doesn't care. They have been focused on selling my home, they have sent realtors to try and encourage me to sell and have violated all agreements with my previous bank. I only wanted the chance to repay the outstanding amount and was told, " it doesn't matter what you pay us because we're going to foreclose anyway. '' I was told by my original bank I could make payments without interest for the first six -12 months or extend my payments. I did what I was supposed to do on my end and the bank lied to me, misled me and is now trying to take my family 's home and I need help. This should not be legal and it is not OK to take advantage of someone who suddenly fell on hard times. Please help me if you can. Thank you for your time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80013
Submitted Via: Web
Date Sent: 2020-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-13
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: To whom this may concern, The loan was being serviced by SLS should of been released due to bankruptcy and we have requested several lien release documents now. The loan which was satisfied/discharged over 10 years ago never had a lien release filed and the property still has the lien on it. We have written and spoken to SLS several times and were forced to pursued legal action after threats & harassment of foreclosure which started recently ( after 10 years of silence ). We were told the lien remained valid and they sent at least 1 letter a day threatening foreclosure with collection attempts including an illegal amount of interest and fees. The Balance they claimed owed was close to {$60000.00} and they added over {$120000.00} in interest, attempting to collect {$180000.00} or foreclosure. We were forced to pursue legal action and obtained a signed court order removing the lien from this property. We sent ANOTHER OWR for a letter of lien release and/or acknowledgement of the court order and have yet to receive a response. 10 years, we've heard nothing until we reach out to them and all of a sudden endless threatening letters. This is our second CFPB complaint, the first one they challenged and since we've gone to court to prove they are wrong. We are disappointed with the communication and service received by Specialized Loan Servicing. Its obvious the company bullys the customer by their attempts to collect a debt 10 years after it was discharged, they never reached out prior to our communication in XXXX. In a global pandemic, they started harassing a XXXX veteran of our country and threatening foreclosure on his home after nearly 10 years of no communication to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33462
Submitted Via: Web
Date Sent: 2020-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A