Date Received: 2020-11-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In XX/XX/2020 the COVID19 virus became widespread and there were major shutdowns in NJ that caused our household income to drop by more than 60 %. I requested a forbearance on all mortgages for my house in XXXX, NJ. I spoke to a representative at Specialized Loan Servicing and they told me the forbearance would start in XXXX and would last for six months. It turns out that they only applied it for three months and in XX/XX/2020 I received a report on my credit stating that the account was delinquent and my credit score dropped nearly 100 points. I contacted SLS and they stated there was nothing they could do about it and that the forbearance was only three months. They also claimed to have reached out to me when the period of three months was done by mail and by phone. I received neither a message on my phone or any written letter with this information. Realizing that I would not get any help from SLS i requested to continue the forbearance and that a supervisor contact me. They stated that they would have a supervisor contact me within 48 hours and no one from SLS ever called me back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07003
Submitted Via: Web
Date Sent: 2020-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-17
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Hello, I am in the process of trying to refinance my Mortgage. I was informed by the new lender on Friday, XX/XX/2020 that Specialized Loan Servicing was reporting me in Forbearance. I have never been in Forbearance / deferment. In XX/XX/2020 I did inquire about deferring payments but was told that the deferred payments would not be added to the end of the loan and I would have to requalify if I could not pay the payments that were deferred plus current payment. If I didn't qualify at that time I could sell my home. I did let SLS know at that time that selling my home was not an option therefore I continued to make my mortgage payments on time. I called XXXX on Mon, XX/XX/2020 asking why they were reporting me as forbearance I was told that my zip code is flagged as being affect by the wildfires. I explain I'm no where near the wildfires. I asked how can I be in forbearance if I have made all my payments on time and haven't signed forbearance docs? I asked them to send me a letter via email stating that they have reported me incorrectly and I have never been in forbearance. I finally received the email after several calls stating that I have asked to be taken off of forbearance. The letter did not state that they reported incorrectly. The new lender will not approve my loan because the letter is stating I was in forbearance at one time. I called back and was told that someone will call me back and that a letter saying they made a mistake cant be sent via email. I called back today and when I put my info in the recording says they are close. Its like my number has been blocked. I will attached my Payment History and the Letter/Email I received from them. I explained that I needed the revised letter emailed to me ASAP so I want miss a financial opportunity. Please let me know if you need a more info. I was also told that an other client had asked for a letter via email stating they were reported in Forbearance in error. I asked how many people credit was affect with their erroneous reporting? Thanks in advance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90047
Submitted Via: Web
Date Sent: 2020-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On several occasions I disputed my open HELOC account with Specialized Loan Service ( SLS ). On my XXXX and XXXX credit reports, SLS is reporting my HELOC as CLOSED with a balance. SLS purchased this account from XXXX on XX/XX/XXXX. My XXXX and XXXX reports from SLS shows a CLOSED date of XX/XX/XXXX. My account is OPEN CURRENT with no LATE payments. This error has caused me harm by reflecting a inaccurate debt to income ratio. I have been turned down for low interest rates because of this error. It is interesting that XXXX is reporting my SLS account accurately, open current without late payments. Please help me obtain an explanation why SLS will not correct this error. I have disputed by phone email and certified letter without success. SLS blames the CRAs XXXX and XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29045
Submitted Via: Web
Date Sent: 2020-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-16
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: In my opinion, the Statute of Limitations began with my receipt and awareness of the Home Equity Credit Line Agreement ( in XXXX ) as it was not a document available in the public domain, And the Home Equity Credit Line Agreement contains a Rider My Bill of Rights ( of which XXXX, under its terms has been in default since XXXX ). Indeed XXXX had stated previously it would not disclose documents as I could not validate to their satisfaction the signature ( s ) on the Loan Documents. It was only after I filed a Debt Validation Request in XXXX with XXXX, the Home Equity Credit Line Agreement was made available to me. At no time, since XXXX, did any servicer attempt to communicate information with respect to an assignment, sale or other loan action related to the loan, commonly referred to as Hello and Goodbye letters. If through fraud or concealment the defendant causes the plaintiff to relax vigilance or deviate from the right of inquiry, the defendant is estopped from invoking the bar of limitation of action. If by ANY act of concealment or deceit, whether before, or at the same time or after the act is committed, the wrongdoer hides from the innocent party the facts which would put him upon inquiry, the statute does not begin to run. Fraud or deceit tolls the statute of limitations until such time as the fraud has been discovered by the exercise of due diligence. The actual Promise to Pay the Home Equity Credit Line Agreement is not in the public domain and was not provided by XXXX until XXXX. Thus, the decision to dismiss based on the Statute of Limitations should be set aside. Denial of leave to amend is patently wrong. The complaint in State Court was to be amended ; however the case was removed to the Federal Court based on Diversity and I was then unable to amend the complaint ( SLS has other cases in the State Court ). In XXXX someone forged Loan Documents for a Home Equity Credit Line ( HECL ) which were subsequently wrongly recorded on my residence. I contacted the Lender XXXX XXXX XXXX and informed them that I did not apply for, authorize, or execute an application or the forged Loan Documents I included a copy of my Driver License and Passport. XXXX replied that I obviously did not sign the loan documents and they would only discuss and provide documents if I provided requisite evidence I signed the loan documents. By definition of forged, I could NOT have executed the loan documents and would never be able to comply with their request. No further communication was forthcoming from XXXX for 2- or so years. XXXX apparently a subsequent servicer contacted me some time later. I informed XXXX that did not apply for, authorize, or execute the forged Loan Documents I included a copy of my Driver License and Passport. XXXX contacted me and asked for samples of my signature notarized on their form, which I provided. I never again heard from XXXX. Sometime in XXXX, Specialized Loan Servicing ( SLS ) apparently acceded to the servicing rights and began to send billing statements ; I had not received any statements for at least 4-years. My assumption was that the company was a sham servicer and I did not respond until SLS filed a Notice of Default in XXXX. I filed a Debt Validation Letter and SLS replied with only a copy of the Deed of Trust ( which could have been secured earlier as it was a public record ) and they provided a copy of the Home Equity Credit Line Agreement ( the Promissory Note-Promise to Pay ) which is not available in the public domain. Complete information as required by the Debt Validation Letter including an original Loan Application, Credit Report, Appraisal, and other Loan File documents were not delivered by SLS. However, the Foreclosure proceeding was held in abeyance. In XX/XX/XXXX, SLS again filed a Notice of Default.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95037
Submitted Via: Web
Date Sent: 2020-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We have reached out to SLS regarding our mortgage repeatedly trying to save our home. We have been intentionally lied to about paperwork sent for loan modifications. Our request to exercise our rights for an independent review on earlier modifications has never been answered and our loan has been sent to foreclosure on more than one occasion without giving us the due process afforded to all mortgage holders via the RESPA act. Through our research, it has come to our attention that Specialized Loan Servicing was found to be in violation of federal law by not adhering to the rules on RESPA. These are some of the same issues we have previously brought to your attention. Specialized Loan Servicing violated the Real Estate Settlement Procedures Act ( RESPA ), 12 U.S.C. 2601 et seq., its implementing regulation, Regulation X, 12 C.F.R. part 1024, and the Consumer Financial Protection Act of 210 ( CFPA ) by taking prohibited foreclosure actions against certain borrowers in violation of 12 C.F. R. 1024.41 ( f ) ( 2 ) and ( g ). SLS violated RESPA, Regulation X, and the CFPA by not sending prompt evaluations notices to borrowers and then starting foreclosure procedures. SLS took these actions against our loan. I have attached the documents that support our claims. ( exhibits A & B ). We have also had an independent fraud audit done on the signing of assignments associated with our loan. This independent audit revealed instances of fraud that could potentially make any claims or actions taken on our mortgage loan invalid. We have attached a copy of this affidavit to our security deed registered with the State of Georgia Deeds and records for XXXX County. ( Exhibit C ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30078
Submitted Via: Web
Date Sent: 2020-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Received a letter today XX/XX/XXXX, from SLS, dated XX/XX/XXXX, acknowledging receipt of my XX/XX/XXXX payment but not designating how they applied it and demanding {$4500.00} by XX/XX/XXXX or they will foreclose. I do not owe them {$4500.00}. I have made all payments since XX/XX/XXXX. They will not disclose what they have done with the payments or who or how they process them. I have requested the names, addresses and phone numbers of all employees who have had contact with my file and/or processed my payments, requesting details of how they processed them and what company policies and/or procedures they followed from XX/XX/XXXX to the present. Attaching copies of their letter, my letters, and my Exhibit A & B with usps receipt numbers. I had to send the letterssPriority Express and it cost {$26.00}. What payments, specifically, do they claim I have not paid, or have not sent, and what have they done with them? Thank you for any assistance you can give me. I have an XXXX from this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-12
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX XXXX XXXX allowed my ex husband to do a loan modification with only his signature on a home equity line that was court ordered to be refinanced and taken out of my name AFTER we were divorced 6 years. My ex husband then defaulted on that loan, it was sent to a collection company and both the late payments and the line of credit from the collection account are both appearing on my credit. I have all necessary court documents to provide as well as a copy of the fraudulent modification loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2020-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: XXXX XXXX XXXX is the servicer on my Fannie Mae loan. In XXXX I was approved for a 3 month forbearance due to a reduction in my pay as a result of the COVID pandemic. I have completed the forbearance and a modification plan but SLS started reporting my account as 6 months delinquent to the credit bureaus in XXXX and continues to stretch the amount of time it claims my account has been delinquent each moth of the modification. I have paid SLS on time every time required but my credit is now ruined and SLS refuses to rectify the situation. I have called and written them multiple times but keep getting no resolution. I'm quite sure this is not what the Federal government had in mind when they passed FFCRA.
Company Response:
State: OH
Zip: 44312
Submitted Via: Web
Date Sent: 2020-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is an amended complaint to an already file one # XXXX. The only addition is CMC Funding communication of me still trying to get my {$4000.00} credit back into my account and now they say they're sending a check and I continue to be strung along. Can someone bring legal action to these scammers or clowns?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34219
Submitted Via: Web
Date Sent: 2020-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing LLC charged me a late fee and I have never been late on any monthly mortgage payment.
Company Response:
State: CA
Zip: 95404
Submitted Via: Web
Date Sent: 2020-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A