Date Received: 2021-01-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I opened a {$40000.00} line of credit with XXXX XXXX XXXX in XXXX used it a few times over the years and paid the amount off each time within the time frame, without any difficulties. I received a letter dated XX/XX/XXXX stating they were no longer offering baking products and they were transferring my loan to a company called Specialized Loan Servicing LLC. I had no balance at this time and decided I just wanted to close this account as I no longer had use for it. I called SLS LLC and was informed that I would be receiving a welcome packet and that I could take care of it then. I never received a welcome packet and when I continued to call, in XX/XX/XXXX I was told that I needed to submit my request in writing along with a copy of my drivers license to a XXXX XXXX in XXXX, Colorado, which I did. This exercise took Three ( 3 ) days to complete because of different people I was transferred to, dropped calls and people in different parts of the country. After a brief period I was contacted to submit a copy of my property insurance and the declaration page of my flood insurance. I have these items with XXXX. After more haggling and transferring I was told that I didn't need those items, They already had them. But I needed to submit in writing again with a copy of my drivers license a request to completely close out this loan, which I did. On Friday XX/XX/XXXX, I received a letter From SLS LLC stating that they were " Suspending access to my line of credit and this suspension will be in effect until this condition no longer exists! '' and that I may request a reevaluation of this condition at a later time. I Have a XXXX balance on this HELOC, there is not a mortgage on my property and all I am asking is that I can have a statement that this loan is completely closed and that I won't have to deal with SLS LLC ever again. I believe these people deal in deceptive business practices and would appreciate any help that you could offer. Thank You
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21030
Submitted Via: Web
Date Sent: 2021-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-30
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: After 11 years of litigation, 3 bankruptcy actions ( two ChXXXX 's and a Ch. XXXX ) against XXXX XXXXXXXX XXXX, XXXX, XXXX obtained a judgment in foreclosure using the FALSELY ALLEGED HOLDER " XXXX XXXX, XXXX, as Trustee for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ''. The note was held by " XXXX XXXX XXXX XXXX XXXX ''. XXXX was Trustee and would have been subject to our counterclaims for fraud, but they used a different " trust '' to foreclose to avoid lender liability. Foreclosure judgment obtained in XXXX XXXX ( XXXX XXXX, WI ) after they bribed a judge with a {$120000.00} mortgage " reduction '' by " XXXX '' letter only back in XXXX. I have proof of that bribe. XXXX ( non-performing loan ) sold to Specialized Loan Servicing, who contacted me in XXXX of XXXX seeking to collect monies for " escrow shortgage ''. I sent a QWR, timely, and it was ignored. We are now in receipt of a 1099-A for the XXXX tax year for the foreclosed property which was quit-claim deeded to the lender in late XXXX to avoid any liability from the ZOMBIE FORECLOSURE property left to rot and deteriorate. XXXX XXXX and SLS are engaged in a racketeering enterprise to harm past customers/borrowers/victims of foreclosure fraud. Debt discharged in BK. THERE IS NO DEBT!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 54915
Submitted Via: Web
Date Sent: 2021-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: At our request, my loan with Specialized Loan Servicing, LLC ( SLS ) went into forbearance on XX/XX/XXXX through XX/XX/XXXX due to lost income as a result of the COVID-19 pandemic. On XX/XX/XXXX SLS automatically extended the forbearance through XX/XX/XXXX. I then applied for a loan modification in XXXX XXXX and because of numerous communication failures and unhelpful/unqualified customer service personnel, I am still not able to resume a monthly payment schedule. Once I applied for the loan modification, I was inundated with 7 applications ( in total ) from XXXX through XX/XX/XXXX all requiring different information and most were rejected for inane reasons. Finally, on XXXX XXXX, XXXX, I was informed that my application had been accepted and under review for assistance. Then on XX/XX/XXXX, I received a letter from SLS stating that they were awaiting my property valuation before they could proceed. However, I have two property valuation documents sent from SLS dated XXXX XXXX and XXXX XXXX, XXXX respectively. I have recorded all calls to and from SLS and the runaround I've received ( not to mention the customer service staff 's total lack of knowledge/experience regarding my loan modification ) has been totally unacceptable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 845XX
Submitted Via: Web
Date Sent: 2021-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I was denied for a loan modification by SLS and was not provided a reason why I was not a candidate. On XX/XX/21, an authorized third party by the name of XXXX XXXX contacted SLS to find out why. SLS told her that they are not able to provide the denial reason as they are not the final decision makers. My mortgage statements come from SLS, when I was paying my mortgage, I paid SLS. When I applied for a loan modification, my communication was with SLS. We are in the middle of a pandemic and my own mortgage company will not communicate with me what I can do to keep my home. They are forcing me to short sale or liquidate. Where would my family go? The government needs to do more to make sure innocent every day tax payers don't fall victim to greedy banks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19082
Submitted Via: Web
Date Sent: 2021-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Regarding Specialized Loan Services owned by XXXX XXXX XXXX XXXXXXXX XXXX. My HELOC was sold to this company XX/XX/XXXX. I was never sent any means to access the funds for this loan. I have been telling this company I need this $ IMMEDIATELY!! XX/XX/XXXX I contacted the company to ask for my funds. Spoke to three representatives before I finally spoke w/someone who seemed to know how to fulfill my request. I was told checks would be sent to me " over-nite '' and I should receive by XX/XX/XXXX ( weekend in the way ) ; I was also sent a HELOC WIRE REQUEST form which I followed the directions and resubmitted exactly per instructions XX/XX/XXXX Had not heard anything about my wire request ; called in. Was told there was no record of that form. Resubmitted it AGAIN per the new instructions as well as the old instructions and demanded to speak w/a supervisor. Did not hear back until next day XX/XX/XXXX Called in XXXX. Still no progress. Demanded to speak w/a supervisor. Supervisor called back and said he would get a message to department to expedite. XXXX CST ; that person called back and completed the " security process '' of the wire transfer and said processing immediately. I asked when would I see the funds and was told either today or tomorrow. XX/XX/XXXX STILL no evidence of funds and my bank indicates no record of receiving them. Called back to the company and am now being told the wire transfer takes 7-10 business days ... WHAT? Asked where were the checks that I was promised. That representative also told me 7-10 business days. WHAT?? Once again, I have asked to speak to a supervisor and have to wait for a call back. I emailed the " customer service '' address with a copy of this complaint since I'm at my wits end. What recourse do I have for not only not receiving these funds but the " fall-out '' of not being able to use these funds as intended? I have names ; dates ; times and identifying i.d.s for each conversation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2021-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Paid off a home mortgage with SLS in XX/XX/XXXX. There was a 2 escrow surplus checks ( {$360.00} dated XX/XX/XXXX and {$2000.00} dated XX/XX/XXXX ) issued to the estate of my partner ( deceased in XXXX ). The estate was closed in XXXX. I was the Power of Attorney and Executor Administrator and beneficiary of the estate. The mortgage was in his name which I continued paying. I refinance this mortgage with another company in my name in XXXX of XXXX. I have called SLS in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I faxed the documentation to SLS on XXXX XXXX as they had requested per phone call in XX/XX/XXXX. SLS confirmed documentation had been received per each phone conversation in XXXX, XXXX, XXXX XXXX and XX/XX/XXXX. Per all phone calls a rep said a check would be reissued to me in my name and they had the necessary documentation. Needless to say - no escrow surplus check has been received.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21742
Submitted Via: Web
Date Sent: 2021-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-26
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Back in XX/XX/XXXX, I learned that Specialized Loan Servicing was reporting that I was delinquent on my mortgage in XXXX and XX/XX/2019. That was not possible since I sold my house on XX/XX/2019. I called them to find out what the issue was. They stated that they did not receive the payment. This is also incorrect as I have a copy of the wire transfer date to the company which was dated XX/XX/19 @ XXXX EST. This information was provided to me by the closing attorney. I have called several times requesting to speak with a manager. I called last month and spoke with XXXX. I called today and spoke with XXXX. They both told me that a manager would call me and I never received a call nor has anyone left a message for a call back. I need them to reflect the correct information on my credit report. They need to remove the two late payments which are hindering me from securing a mortgage loan.
Company Response:
State: KY
Zip: 40245
Submitted Via: Web
Date Sent: 2021-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-25
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Paid off a {$410000.00} mortgage with {$410000.00}. This discrepancy arose due to the length of time it took to close the mortgage. 2 months later, the old servicer ( Specialized Loan Servicing ) is claiming they do not owe the difference and my account balance shows {$0.00} rather than being negative. In addition, this servicer ( Specialized Loan Servicing ) has repeatedly failed to issue a {$630.00} escrow refund check from 2019. I do not feel that SLSs escrow statements or mortgage statements after refinancing are in compliance. There is no clear breakdown anywhere of where the aforementioned funds have gone.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94123
Submitted Via: Web
Date Sent: 2021-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-25
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: in XX/XX/XXXX SLS charged off an account of mine for a 2nd mortgage. In XX/XX/XXXX we paid massive penalties and reinstated account as of XX/XX/XXXX. The account has been in perfect status ever since for 13 months. We received notice on our credit report that on XX/XX/XXXX and again on XX/XX/XXXX our account was again charged off by SLS. We have documentation from SLS that account was charged off in XXXX. I had employees of SLS stating that an account can only be charged off once. After numerous calls and pleadings to fix the problem little to no headway has been made. the XX/XX/XXXX filing was removed but I was informed the XX/XX/XXXX filing will not be removed. I asked if I need to sue them to fix this and now they will no longer speak to me. This company has a 1 star out of 5 star rating in the XXXX and is near impossible to communicate with. You can not speak with any one over a operator and must sit and wait for some one to return a call in a few days or ever. The problem with this is my credit score dropped over 100 points and now with a mortgage charge off I can not get a refi on the house. There is a balloon payment XX/XX/XXXX so I can not refi the house and guess who can foreclose and take my {$75000.00} equity? Yes SLS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30528
Submitted Via: Web
Date Sent: 2021-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In XX/XX/2020, I went into Forbearance due to COVID hardship. The referenced mortgage was in forbearance for a total of 3 months ( XXXX, XXXX and XX/XX/2020 ). Around the end of XXXX, I reached out to SLS to determine my available options for repayment. Attached you will find the payment plan that was agreed upon ( SLS Repayment Agreement ). I agreed to pay 6 equal payments of {$1600.00} from XXXX to XX/XX/2020. On the day of my payment plan agreement, I made my first payment for the month of XXXX ( see SLS Payment Confirmation ). I have made every single payment per the agreement ( See XX/XX/XXXX Statement as well as SLS Mortgage Statements ). My mortgage was also current as of XX/XX/2020 before forbearance began ( see XX/XX/2020 Statement ). XX/XX/2020 Statement shows total amount owed at the end of forbearance. Each statement will show a lower past due amount as I made all of my payments per the repayment plan. On the XX/XX/2020 statement, you will see that my past due amount is zero. Here is the problem. On XX/XX/XXXX, I applied for pre-approval with XXXX XXXX auto finance and was denied. I was confused as to why. My DTI was good, and my credit score was about 750+. I later received a letter from XXXX XXXX stating my adverse action reason as 1 or more delinquent Mortgage account. Ive since misplaced that letter but attached the denial email from XXXX XXXX that does not have the adverse action reason. Upon receipt of that letter, I checked my XXXX XXXX credit, only to see that they did not report my XXXX payment nor my XXXX payment. I immediately called SLS to understand what was going on and I could not get any straight answers. The rep did agree that they were falsely reporting delinquent even though Ive made all of my payments. A ticket was opened with their credit resolution team to investigate the issue. I called several times to get a status update on the issue and received nothing. On XX/XX/XXXX, I was asked to share info on my credit report through their email, which I did. Again, for the next few weeks, I continue to find time during my working day to call and sit through all their automated messaging, only for someone to tell me they had no update. In the beginning of XXXX, I guess when the delinquency was accounted for, my credit score dropped 85 points. 85 POINTS. Still no resolution. I received an email through my SLS portal on XX/XX/XXXX stating that they had no idea what my complaint was about, so I needed to call again and repeat the entire process. This is why I am submitting this CFPB complaint. As I am writing this complaint, I pulled my credit report from all Bureaus and as of today, there is a comment about being {$2700.00} past due ( See attached credit Bureau reports for SLS ). If you look at my statements, that was the past due amount on the XX/XX/2020 statement, due XXXX because of the forbearance. Again, I was on a repayment plan, so it shouldnt have mattered. On my XXXX report, it actually shows that delinquency started back in XXXX of 2020 during forbearance. I planned on refinancing my home, but certainly can not do that now. This has severely impacted me and if it isnt resolved, it will cost me a lot of money in finance charges over the next 7 years. I CAN NOT have this on my credit any longer. If they failed to report the payments I made over those months and marked my account as delinquent, that is a grave violation of FCRA. If they counted my forbearance amount as delinquent even though we agree to repayment terms, that is also a violation of the CARES Act credit reporting guidelines : https : //www.consumerfinance.gov/about-us/blog/protecting-your-credit-during-coronavirus-pandemic/. But that doesnt not make sense as they would have marked XXXX and XXXX as delinquent. Whatever the reasoning is, it never should have happened. My on-time payment percentage was 100 % prior to this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2021-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A