Date Received: 2021-07-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Re : Specialized Loan Servicing LLC. Post office box XXXX XXXX Colorado. XXXX. I made 2 large online payments more than enough to payoff a 2nd mortgage. They have both amounts in cash no problem. They are not apply the last payment on XX/XX/21 which is {$20000.00}. They are giving me the run around. They have my money and I don't trust they will apply it or at least send it back. I need help with this unhelpful dishonest company please.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98387
Submitted Via: Web
Date Sent: 2021-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-14
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My mortgage company SLS ( Specialized Loan Services ) keeps reporting my payments as late and even has put on my account serious delinquencies even though we have always paid on time. This has caused our credit score to drop and other companies to deny us loans or credit card. This began at the beginning of this year. On XXXX we made a payment over the phone. A month later we got a notice on our credit reporting agencies saying that our mortgage was over 30 days late. In XXXX SLS offered us a chance, because of Covid, to skip a payment. We applied for this and got it approved. We have documentation of that. The next month we paid on time and SLS was fine with that and did not report it late. We contacted SLS on XXXX and told them this and they said it was because my payment on XXXX was for XXXX and I was month behind. When I sent them my bill payment that I made in XXXX they for some reason had taken my payment but never accredited it to my mortgage. Then they demanded that we pay two mortgage payments to get back in current status. When I showed them the letter stating that they had approved of us skipping a payment they then corrected our account and placed it as current. The problem was the delinquency was still showing on our credit. This has stopped us from getting any further credit like car loans and could even affect us getting a job. I have attached as proof the delinquencies that have shown up on credit even though we have always paid on time every month.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30005
Submitted Via: Web
Date Sent: 2021-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Specialized Loan Servicing - XXXX Original line of credit Loan established in XXXX of XXXX. In XXXX the loan was transferred to Specialized Loan Servicing. Made monthly payments on the loan for 10 years and received a balloon payment notice in XXXX of XXXX showing a balance of XXXX due within 30 days. Company would not accept any lesser amount and rejected all monthly payments made after XX/XX/XXXX. Trying to comprehend how the balance is still XXXX after paying on the loan for 10 years. We attempted to work out a payment plan with company, they didn't want to accept anything less than the original amount. We then started working with primary lender refinance first loan to payoff the second mortgage line of credit but In XXXX the company started foreclosure proceedings which forced us into bankruptcy to keep the house. When covid hit in XXXX we were 2 and a half years into the bankruptcy and had the bankruptcy dismissed due to unemployment. In bankruptcy we were paying XXXX per month towards the loan but the account still shows XXXX due. We are working to refinance again but find it hard to believe that we have paid out almost XXXX towards this loan now in the past 14 years and the balance is still XXXX.
Company Response:
State: MS
Zip: 391XX
Submitted Via: Web
Date Sent: 2021-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Due to COVID, and extenuating divorce situation, I have suffered massive financial losses beginning in XXXX of XXXX. Since XX/XX/XXXX, I have begun direct conversations with SLS and attempted to file for COVID Forbearance, as I finally secured employment. I applied for COVID Forbearance protection with their teller on the phone. I was told I was approved " automatically. A month and half later ( Late XXXX, Early XXXX XXXX I recognized my online account did NOT reflect that. I called them to discuss and they stated They have denied me and SLS has continued to coerce me to file for a Loan Modification Program. I have sought the support of XXXX XXXX XXXX for counseling in this matter. XXXX XXXX has attempted to be a liaison for this situation, with the personal goal of getting my account back to a concurrent status in an attempt to refinance after XXXX consecutive months of payment. SLS, without my authorization or approval - written or verbal, enrolled me in the Loan Modification Program. Mr XXXX was responsible for once again, mitigating the situation and removing me from this program. SLS has removed the ability for me to make payments online, in part or whole, requiring me to call in with additional service fees to make any payments and restore my mortgage to current status. They stonewall me, harrass me with daily calls interrupting my work schedule, do not provide a single point of contact and force me to require escalation to a supervisor for any substantial discussion. Even supervisors are unwilling to commit to answering my questions. I was specifically advised " We ( SLS ) are just the messenger for our investors. You will not get me ( supervisor ) to commit or say anything on the phone about the number of consecutive payments required under any program. '' I have been been forced to document with screenshots, collecting tellerIDs and documenting calls ( *including recording them ) in order to seek an individual who is willing to commit to providing me dates or timelines in regards to foreclosure or locking of my online account. I have been dropped, hung up on and otherwise dismissed on several occasions, informed with conflicting statements and mislead, forcing me to spend more of my personal time to call back in and reinitiate the discussion or payment process. I have also been told " It is not SLS policy to allow people to record our calls '' - although SLS specifically states that each call is recorded for " quality assurance. '' SLS continues to create hurdles and difficulties when all I want to do is work with them to restore my mortgage and refinance my current 5.5APR to something more current 2-3 % APR. If it were not for XXXX XXXX and the actions and support of Mr. XXXX, I would be completely hopeless and would not have the knowledge or understanding of semantics to walk myself out of their self-initiated program. It is clear they are attempting to force me into a Loan Modification situation, even when I have clear financial documentation of the impact of COVID on my finances * ( they do not want and are unwilling to accept this information ). They also do not freely provide and are unwilling to state the terms of my denial for COVID Forbearance protection. They will only tell me " I was not approved. '' SLS is clearly railroading over most of their constituents and forcing them into the Loan Mod program, whether they accept or not. I have the support and perseverance to fight for my rights, which they continually deny. Their behavior is abhorrent and reeks of XXXX 's experiments on authority - whereby the phone staff or supervisors take no responsibility, provide no supporting facts and defer to the simple fact " that's what we are told. '' I hereby wish to file a formal complaint in the hopes if they do force foreclosure my documentation of their treatment, deflection and denial of the Federal COVID protection will reflect I have done everything in my power to work with this organization, only to be denied at every reasonable request and attempt to provide supporting documentation or payments to become current.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92708
Submitted Via: Web
Date Sent: 2021-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-12
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My home mortgage loan is with Specialized Loan Servicing in Colorado. I applied for the COVID forbearance program with SLS and was placed on the program. At the time I applied and was accepted, I was told that SLS would work with me on repayment after the forbearance ended. From that day forward, everything has been confusing and interesting. Immediately, I noted that my account was flagged, " in Loss Mitigation. '' Secondly, I started receiving the mortgage assistance packet. I started providing the information, which, I completed ( as a part of the process, I thought ) to SLS as directed. I submitted, and resubmitted and updated and re-redated the application more than 5 times, over the year, to finally be informed on XX/XX/2021, that the " trial modification was denied. '' I am now submitting for reconsideration by an independent second reviewer and has advised SLS of my desire and intent to retain my property ( I officially returned the form they requested ). I have talked to SLS almost every month over the COVID period about my loan and was never given access to a loan expert ( always a customer service XXXX, who was helping me through the mortgage assistance packet ( again, requesting information over and over, that I had sent via XXXX, email, fax and regular mail. The person assigned to my loan was never accessible or available and I could not leave a message. On Friday, XX/XX/2021, after reviewing the XX/XX/2021 notice that he modification was denied, I connected with an SLS specialist to discuss options for bringing the loan current ( i.e. payment plan or some other option ). I advised, that as a small business owner, I was impacted by COVID and while it looks like things will get better, an immediate repayment of the amount due as a result of the COVID forbearance was unreasonable. And then I asked the question of the specialist, if they had received my XX/XX/2021 payment in the amount of {$4500.00}. He replied no! I have researched the payment, and discovered that the payment process from my bank account on XX/XX/XXXX, and was returned, by SLS on XX/XX/2021 ( for no reason, as the funds were available to pay the check ). I am not sure what is happening here with SLS. I noted that they have had problems " doing the right thing '' and has been sued. I want to ensure that I am provided, especially after COVID and opportunity to keep my home and restore my account to good standing. I can sense the direction and intent of SLS, as they have had comparable and appraisals done on my property twice. My home is worth twice the balance on the loan. I need help working with these people.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 220XX
Submitted Via: Web
Date Sent: 2021-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is a third complaint about loan servicin company SLS I have had mortages 50 years never had one problem THIS IS THE FIRST time .SLS is not like any normal lending bank or institution .There has been so many misrepresentations i will have to keep separate in several complaints to not get lost in them.Here is only one example. Statement for XX/XX/XXXX has nothing about paid tax. {$53.00} paid by owner receipt from XXXX TAX office with proof no tax due .A small penalty amount left after payment.Because in XXXX of XXXX i have a BIG PROBLEM WITH THIS COMPANY interefering with my payments of tax to the tax officeXXXX tax collector gave me this paper showing SLS paid this same amount knowing i had paid it.Tax office was refunding it back to them, Tax office also had other MISAPPROPRIATED PAYMENTS that had to be refunded to SLS and me because they interferred with my payments of taxes on my property with no prior notice.I have statements i will show in the next complaint.This small amount i paid has been in the XXXX TAX OFFICE FILE when i complained to the XXXX TAX OFFICE AND CFPB XX/XX/XXXX XXXX XXXX sent me this receipt of SLS paying what i had paid prior, SLS sent me a statement showing it after i complained to CFPB .The real statement sent to me by SLS AT THE TIME does not show the misappopriated amont of {$53.00} TACTICS I HAVE NO CLUE WHY this has been done.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92646
Submitted Via: Web
Date Sent: 2021-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Please reopen my complaint # XXXX to include my reply to SLS : SLS response is unacceptable and irresponsible. They are continually repeating a long drawn out response about what the record shown instead of identifying their errors and correction it. My mortgage statement shows SLS purchased insurance on my behalf on XX/XX/XXXX for the insurance lapse period in the amount of {$130.00}. My mortgage statement also shows that on XX/XX/XXXX, they received my repayment in the amount of {$130.00} which they misapplied by entering it into a suspense account. My statement further shows that on XX/XX/XXXX, {$130.00} was removed from that suspense account and applied as Additional Principal Payment. No one is stating these errors and misapplication of my payment. It has been totally ignored. For two years I have been given numerous assurances that the problem has been fixed, but every month since then, it has Not. This problem has led to numerous erroneous fees that I am not responsible for. What would it take for SLS to admit and correct their errors. Please, I need help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33180
Submitted Via: Web
Date Sent: 2021-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-09
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: We sold our house and closed XX/XX/2021. My title company confirmed payment was received and payoff was on file with my mortgage servicer, CMC Funding, on XX/XX/2021. However, CMC Funding continued to autodraft money out of by bank account on XX/XX/XXXX. When I contacted CMC Funding, they said it would be weeks before they'll refund me the money and they would not commit to returning the entire amount they removed from my bank account after my mortgage was paid off and closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 371XX
Submitted Via: Web
Date Sent: 2021-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: From XXXX transactions, SLS reported {$66000.00} as an " amount paid '' by the borrower with a " beginning balance '' on the account of {$66000.00} and no other charges or fees. See attached XXXX Form 1098. In XXXX, SLS claims these XXXX transactions no longer equal XXXX. See attached SLSXXXXResponse. SLS claims what they are reporting as an " amount paid '' by the borrower was in fact an external transfer to another servicer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have requested a modification of my loan as I have not been able to refinance in the past due to XXXX housing market bust which caused a severe drop in the value of the property in question and my current exorbitantly high interest rate of XXXX percent. I am a XXXX XXXX and as such have been working throughout the pandemic and have XXXX XXXX XXXX, however, with XXXX XXXX XXXX, I still have XXXX and XXXX XXXX, but still show XXXX. I have actually been out of XXXX in the Fall of XXXX after falling down my steps at home and XXXX my spine, I have included whatever I can here and ask that I am able to modify my loan or put my payments at the end of my mortgage ; I have always paid my mortgage and was unable to do so for the last 6 months due to the afore- mentioned issues during the pandemic, I have actually restarted my payments in XXXX of XXXX and had my payment returned/refunded and I am not sure why. I have sent in the multiple requested documents to SLS, my mortgage services and have actually requested/filed a complaint with the XXXX, however, I am still being asked for the same documentation that has already been submitted multiple times and through multiple mediums ( jpg, PDF, XXXX, etc. ), the XXXX is aware and was trying to help. I first submitted my application for mortgage assistance since XX/XX/XXXX, it is now XX/XX/XXXX and I still have not received any update as to whether my application was processed after sending in the final requested information to XXXX ( my single point of contact at SLS ). As of yesterday XX/XX/XXXX, I am in receipt of an intent to file for foreclosure when it has been 5 months since I have been waiting for my application to be approved. When I contacted SLS yesterday and spoke with a XXXX, she was again requesting the same information previously provided to them and instructing me that I would have to start from scratch since some documents are now outdated. Im not sure why anything would be outdated except for the fact that this company has sought to deliberately delay my application and drag the process out for 5 months now and still no resolution except to foreclose on my property. As of XX/XX/XXXX, I am now XXXX and dread having to restart this process and possibly lose my home when I have take all the prompt and necessary steps to make remedies to restart my mortgage and catch up on any missed payments. I was a victim of predatory lending practices in XXXX when I first purchased the home at the height of the market and had another mortgage that turned out to be a balloon payment with a XXXX XXXX interest rate at the time. I thankfully was able to get a personal loan ( still to be repaid ) from a family member to pay off the balloon mortgage as I was unable to sell or refinance due to the property being undervalued for the last 14 years while I have owned it. I could not afford the additional sums that would be required during a refinance or even if I attempted to see, I wouldve still owed a sum in addition due to the value of the home at the time. I ask for you help and consideration in this matter and I have been doing what I thought I was supposed to but to no avail. I request some relief. Thank you, XXXX XXXX XXXX from my XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08054
Submitted Via: Web
Date Sent: 2021-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A