Date Received: 2023-02-03
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Shellpoint likes to invoke the term that we received similar correspondence as buzz words and Shellpoint knows that CFBP will close the case if they say anything convoluted. XXXX Shellpoint HAS NOT addressed why my XXXX states {$65000.00} at the end of XXXX but the Mortgage Statement at the end of 2XXXX states I owe the outstanding principal is XXXX. My XXXX and Mortgage statement have to be the same at the end of XXXX I paid {$10000.00} in interest in XXXX. Shellpoint point maybe able to defer it on their taxes but Shellpoint can not charge it to me and not provide it on the XXXX. Income tax evasion and a scheme to defraud me.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 78664
Submitted Via: Web
Date Sent: 2023-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We were on automatic payments with NewRez for 2 yrs no issues until XX/XX/XXXX they stopped taking payments. Did not notice until the second payment was not taken out for XX/XX/XXXX. No notice, email, or call. Recieced letter mid way through XXXX about missed payments. We changed nothing on our side. Website showed we did not have an account set up for payments and told us we had to reapply to set up autopayments. Even though we paid the back balance with the account they said we do not have on file or set up. Next shows we have autopayments still set up. Ok shows that next payment is set for XXXX. Come XX/XX/XXXX the website show no account or autopay set. Says to resubmit. Log in next day autopayments are showing again. Day XXXX of XXXX no autopayment is showing manually paid and is still not taken out of account. When we contacted they they said the issue is not on their part but our side. We have had XXXX for 17 years paid our mortgages on autopay through them and never had an issue. Over 11 years with XXXX XXXX not 1 issue. XXXX buy new house mortgage gets sold to NewRez no issues first 2 years and now this. Dropped my credit report over XXXX points because of this and never had a missed payment in 20 years. This trash and I should not be pu ished for their mistakes. I hate this company and they have hundreds of reviews saying the same things. Worst company ever had to pay or depend on.
Company Response: Company believes the complaint provided an opportunity to answer consumer's questions
State: VA
Zip: 23322
Submitted Via: Web
Date Sent: 2023-02-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-03
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: by the name of ( XXXX XXXX ). On XX/XX/XXXX I then called the foreclosure attorney XXXX with XXXX XXXX XXXX XXXX, she stated that after our conversation she received confirmation from her client to proceed with the foreclosure and that she made one attempt to alert me of the foreclosure still moving forward but was not able to reach me and there fore my home was auctioned off with out no other publication and after I received confirmation from both Shellpoint and the attorneys handling the foreclosure. In addition I am attaching the foreclosure publication documents I received on XX/XX/XXXX showing XXXX XXXX as the prior mortgage servicer named as the foreclosing mortgage servicer on record but as I stated and have attached the Serving transfer letter XXXX XXXX was no longer involved with my home as of XX/XX/XXXX. I believe my home was illegally foreclosed on and that Shellpoint and its investors and Trustees did not have the proper authority to foreclose on my home.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: KY
Zip: 400XX
Submitted Via: Web
Date Sent: 2023-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-03
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Closing payment for mortgage was wired XX/XX/23 by title company. Title company confirmed wire sent to NewRez mortgage but NewRez denies receiving funds and continues to withdraw monthly mortgage payments. Newrez refused to stop payment from going through after being alerted immediately and refuses to investigate why it can not locate the funds wired to it.
Company Response: Company believes the complaint provided an opportunity to answer consumer's questions
State: NV
Zip: 89509
Submitted Via: Web
Date Sent: 2023-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My family 's mortgage loan was sold to Shellpoint Mortgage by XXXX XXXX XXXX in XX/XX/XXXX. I was told that I was to send XXXX 's payment to XXXX, and then starting XX/XX/XXXX, all payments would be send to Shellpoint. I was also told that nothing would change with the mortgage, it was simply being sold to another company. I received a welcome letter dated XX/XX/XXXX from Shellpoint, showing my payment of {$1600.00} and that, while it was due on the first, they did have a grace period as most companies do. I sent my XXXX payment to the address that I was given by XXXX the 2nd week of XXXX. I had not received their welcome letter ( all mail seems to be several days/weeks behind what it is dated. ) or a statement, so I had waited to see if I needed a payment stub for processing. When this did not arrive, I went ahead and sent the payment in. By the end of XXXX, my check had not been cashed yet, strangely enough. I assumed that it had been lost in the mail and placed a stop on it so that I could issue a new check. However, before I could do this, I received a letter in the mail ( early XXXX ) that I was now 3 months behind on my mortgage payments and owed them close to {$5000.00}. I was shocked and confused, because they had just acquired my mortgage ( in my late husband 's estate/name as I was not allowed to take over the mortgage by XXXX as they stated they could not confirm my identity, despite being on the deed and providing them all documents that were requested. ) I immediately printed my bank statements showing that XXXX had cashed my checks from the previous months and that since they had just taken over the account in XXXX, this was impossible. I mailed in these statements and never heard anything from them. In the mean time I sent in my XXXX payment to the overnight processing address with tracking to see that it had arrived. The check was cashed right away & I assumed everything was ok at that point & so I sent in XXXX 's check with that same method. Again, never received a notice that they had raised my mortgage by {$45.00} in XXXX or even a payment statement, etc. I then received another notice that I was behind 3 months payments in XXXX. The letter was printed off on the exact date that they cashed my XXXX payment. The next day ( XX/XX/XXXX ) I received notice from my bank that they had attempted to cash the payment check for XX/XX/XXXX. They had been in possession of it, but held onto it until they could charge me late fees. It was of course returned, since the check had been stopped. Once again, I sent in documentation of checks cashed from XX/XX/XXXX through XX/XX/XXXX. I then sent in 4 new checks to overnight processing ( that have already been cashed ) for XX/XX/XXXX payment, the reissued XX/XX/XXXX payment, and the 2 checks for the {$45.00} increase to XX/XX/XXXX and XX/XX/XXXX payments. In the mean time, I have received several notices from them that, while they are showing I still owe 2 months payments, they can begin foreclosure on my home despite the 4 month law. They then sent a letter on XX/XX/XXXX, arriving today ( XX/XX/XXXX ) via XXXX overnight, stating that I was aware of being in default & they needed my updated contact information. I also receive a letter last week stating that they had received my request & were looking into my complaints and the fact that they had been collecting and cashing my payment checks but not applying them to my loan account. I am so confused as to how improperly this company is running itself. The lack of quality communication, record keeping, etc is appalling. I have already filed a complaint with the IL Attorney General 's office, but this has not stopped them from sending me constant letters with different default amounts and threats that they will start foreclosure soon, despite my payment checks clearly being cashed upon receipt. I am filing this complain as a next step to get this issue resolved and to have further evidence that I am attempting to get this fixed. They seem to only want to foreclose on my house, since the equity is considerably over the amount we paid/owe. My husband passed away at just XXXX, we have XXXX kids under XXXX, and we have been through enormous loss ... my father & XXXX XXXX.. all within 3 weeks of my husband. We have done all that we can to stay in our home & I refuse to let some shady business come in and steal it from us when we are paying on time, and each month. I would appreciate help getting this solved asap. I will obtain a lawyer if needed, and have told them I will pursue any and all legal action, as I have done nothing wrong. They can not keep cashing my checks and claiming that I have not paid. It's just unfathomable how they are still in business!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 611XX
Submitted Via: Web
Date Sent: 2023-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX received {$23000.00} from haf funds to cover my XXXX forbearance debt. They applied the funds to every payment I missed which included principal interest and taxes and insurance. During forbearance XXXX obviously covered my insurance and property taxes for me and when all payments were made with the HAF funds any money they paid forward would have been repaid but they took a separate {$14000.00} solely for escrow as well. Approximately {$4000.00} of that approximately {$14000.00} was for predicted end of XXXX tax and insurance coverage however the other approximately {$10000.00} was said to be to cover money XXXX paid forward during my forbearance. Being that they applied the full payment amount which includes escrow for each month I was in forbearance this money was already paid back in said payments. So they double charged me. Also per haf fund guidelines they were not allowed to charge late fees and they charged me numerous late fees in various amounts. All over in the documents and statements are numerous servicing fees at random amounts, one being for over {$4200.00}. Then after receiving haf funds, applying the payments in full and taking double on separate escrow costs as well they went and reported twelve late payments to the credit bureau. I have had this mortgage since XXXX of XXXX. I applied for and accepted one modification offer in the beginning of XXXX after losing my job to XXXX however when I went into forbearance in XXXX of XXXX I was completely compliant so if all payments paid with haf funds were to be made as though current and on time how is it that they could pull me out of the modification and charge me over {$6000.00} in late payments and fees. As of right now after complying and following my mortgage and modification compliantly for almost six years they report that with an original loan balance of {$75000.00}, I currently still owe just over {$74000.00} still. It's impossible, it's wrong, it's out right fraud and I know I am not the only one. XXXX had me locked out of my account from XXXX to XXXX of XXXX. Then when I began the investigation they sold me over to shell point to try and hide their crimes but everyone knows shell point is XXXX hiding under a different name. I am sure they have more than likely frauded nearly all of their clients however I am concerned with their fraud of me and my account. I should be at approximately {$53000.00} balance currently and according to them I've paid less than a XXXX in almost six years.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Proof of payment not applied to the account. Payment made on XX/XX/2020 in the amount of {$640.00}.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30114
Submitted Via: Web
Date Sent: 2023-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: To whom this may concerns ; I really need your help and do want to complain Shellpoint Mortgage. The Shellpoint Mortgage is the old company that we loaned with them. I have refinanced my house on XX/XX/2022. But they have an escrow balance that they need to give it back to me which the amount is {$2700.00} when closing. But until now, I have never get my money back yet. It is almost a year that they keep my money with them. I have tried to call them so many times for a long time. It always went to automatic answering. But last time I called I could talk to XXXX, a representative who answer my call, he told me that he will find out what going on and he will call me back before XXXX XXXX. For now, nobody contact me back yet. Thank you very much for your help.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90004
Submitted Via: Web
Date Sent: 2023-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-06
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: My mortgage obligation to Shellpoint Mortgaging Servicing was paid in full on XX/XX/XXXX. In spite of my written requests to Shellpoint dated XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, Shellpoint has failed to my requests for a reconciliation of my loan payoff demand compared with the correct mortgage balance as determined from my books and records. I believe that I am owed additional refund amounts, and can not get Shellpoint to substantively respond to my requests, other than to send a form letter acknowledging the existence of my requests. I attach copies of the final escrow settlement statement dated XX/XX/XXXX, showing an escrow demand amount of {$570000.00}, and copies of XXXX checks from Shellpoint Mortgaging Servicing in the amounts of {$630.00} ( dated XX/XX/XXXX ) and {$2.00} ( dated XX/XX/XXXX ), respectively, for a combined amount of {$6600.00}, issued to me as escrow refund and unapplied disbursement. In addition, Shellpoint has filed to issue XXXX XXXX, Mortgage XXXX Statement, for XXXX, required to be delivered to me not later than XX/XX/XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94103
Submitted Via: Web
Date Sent: 2023-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I did a loan modification and after a long struggle finally got approved just to find out my account was sold to another mortgage company named Shellpoint. I was never notified by XXXX XXXX selling my account to another company. Now I'm being told by this company that my escrow is negative and I need to pay the balance as soon as possible or my payment will increase again.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A