Date Received: 2023-06-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have requested over 3 times now and since XX/XX/2022, removal of PMI based on an appraised value of my home. I am not claiming that the PMI be removed based on the BPO/evaluation done PRIOR to or during my COVID-deferral. I am requesting that PMI be removed based on an appraisal done now, today, this year. I have asked repeatedly for the next steps to initiate an appraisal- in writing and in speaking with Shellpoint CSAs who have continued to just let me know my account is 'flagged ' - another bullying scare tactic. When I ask what that means to the CSA, they say it's because the HOPA is not allowing PMI removal for my loan and it's based on XXXX for my original loan. AGAIN -- I AM NOT ASKING FOR THE ORIGINAL MORTGAGE XXXX BE CONSIDERED FOR PMI REMOVAL. I AM REQUESTING THAT AN APPRAISAL BE CONDUCTED BASED ON A SIGNIFICANT RENOVATION OF MY HOME THAT INCREASED PROPERTY VALUE, THEREBY ALSO INCREASING EQUITY. Shellpoint has FAILED to review my mortgage file when it came to them for service. FAILED to see that I had recently done a refinance to complete a SIGNIFICANT and PERMITTED HOME RENOVATION which then increase my XXXX XXXX 's value. What in this/my request are you, Shellpoint, not understanding? No matter WHO owns my note or who is the entrusted party overseeing my mortgage, or WHO my servicer is -- I have the right to make a PMI removal request based on an appraised value, and you/Shellpoint have the legal obligation to inform me of next steps to conduct that appraisal of my home. To date, and after many, many months and requests, you have refused to provide that information of next appraisal steps to me. SHAMEFUL and a delay tactic. I want you, Shellpoint, to know that I, as an American Consumer, take your lack of response and consideration very, very seriously. I expect a response to this request re next steps for PMI removal based on an appraised value.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: 98133
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XXXX of XXXX I requested and was granted a forbearance with my mortgage company Shellpoint financial services. In XXXX of XXXX Shellpoint ended my forbearance without my consent, approval, or knowledge. It wasnt until after I had received several very confusing and contradictory letters in the mail that I called them to find out what the deal was and why it seemed like my forbearance had ended when I did not end it, that I was told the situation. Although I was not aware of it at the time this would be 8 months short of what I legally was entitled to. Since that time I have been scrambling to come up with the money to get caught up despite the fact that I am still experiencing a hardship. I am currently working with a housing counselor to try to talk with Shellpoint but they are not even acknowledging the fact the they are denying me time that by law I should have had.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 86004
Submitted Via: Web
Date Sent: 2023-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My previous mortgage company XXXX received Payments from the North Carolina housing assistance fund but never applied the funds to my account. Then they transferred my mortgage to Shellpoint mortgage who says that I owe them the missing approximately {$20000.00} and is threatening to foreclose. They both have defrauded North Carolina. I have and have given Shellpoint the wire Transfer ID numbers from NC and Shellpoint says it's working on it. I also have the local XXXX XXXX working on it as well as XXXX XXXX office working on it. These companies are foreclosure companies first and mortgage servicers last and should lose their licensing. They'd rather terrorize me than exert themselves in any way to resolve the matter. They seem to be working on it now while also threatening foreclosure. I was supposed to resume payments in XXXX of this year but they said not to because it would be considered a partial payment and they couldn't accept it. The same thing happened in XXXX then they sent a default letter including legal fees in XXXX. Now it's the first of XXXX and no resolution yet but we do have a phone appointment for Friday XX/XX/XXXX at XXXX with Shellpoint. Thanks
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
State: NC
Zip: 28803
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Mortgage was paid in full XX/XX/2023. The mortgage company has reported the mortgage as delinquent. I have tried to resolve this for 3 months. This has impacted my credit score.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IN
Zip: 47201
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit reporting act, this creditor has violated my rights. Under 15 USC 1681 section 2 states I have the right to privacy 15 USC 1681 section 604 A section 2 it also states a consumer reporting agency can not furnish an account without my written instructions. Under 15 USC 1666B a creditor may not treat a payment on a loan account under an open and consumer credit plan as late for any purpose. NR/SMS/XXXX Account XXXX : XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 44077
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit reporting act, this creditor has violated my rights. Under 15 USC 1681 section 2 states I have the right to privacy 15 USC 1681 section 604 A section 2 it also states a consumer reporting agency can not furnish an account without my written instructions. Under 15 USC 1666B a creditor may not treat a payment on a loan account under an open and consumer credit plan as late for any purpose. XXXX Account XXXX : XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 44077
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have spoken XXXX at Shellpoint Mortgage about the payoff amount and we are trying to prevent the foreclosure we are given the run around from the mortgage company saying the attorneys office has to provide the information and they are not making a way to know the total amount due to stop the foreclosure sale. WE NEED HELP!!!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30039
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XX/XX/XXXX, my home owners insurance agent, erroneously terminated my insurance coverage. Shellpoint Mortgage servicing company, then placed my account in escrow and started charging a higher rate of about {$5300.00} instead of my usual {$3600.00} a month. I realized this in XX/XX/XXXX and got my homeowners coverage reinstated ( my homeowners insurance agent-XXXX XXXX apologized for the error and got it reinstated ) I have since reached out to Shellpoint Mortgage services many times to reduce my monthly payment back to {$3600.00} a month. This is after I provided proof of homeowners insurance coverage. This includes at least 7 to 10 different phone calls in the past 30 days as well as 7 to 10 emails following up. I received an email shellpoint Mortgage services stating that would be a refund in the escrow account, however, after I spoke with the agent today, XX/XX/XXXX, the agent informed me that there was - {$1500.00} in the escrow account. The agent I spoke with today responded that they would not be able to lower my mortgage for at least another 12 months Could you please assist me in getting my refund as well as lowering my monthly mortgage amount back to {$3600.00} a month? I believe it is fraudulent and deceptive practice to charge a customer higher than the agreed monthly mortgage payment, despite my efforts to show them that I have adequate homeowners insurance coverage through XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 45342
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: After years of requesting proof of ownership and being ignored, only to receive what I have found to be fraud. My trying to resulve this issue has cost me my small retirement and many sleepless nights and getting the same results for free from HUD services, my total bill was XXXX dollars reduced to XXXX dollars total. I believe that I am the victim of an ongoing crime regarding the foreclosure action on property I own. I was notified that foreclosure had been initiated on my property and believe there is substantial securities fraud as well as other crimes that have occurred or are occurring at this present time. After spending time studying financial matters, the law, and making inquiries of, and discussions with knowledgeable persons regarding the origination of the purported loan on the property ; I have discovered that there has been, what appears to be, a counterfeit copy of the Mortgage Note presented as proof of claim by a certain group of people, including, but not limited to, agents of the mortgage company Shellpoint Mortgage and attorneys working for them. I believe there is a conspiracy to take my property unlawfully through foreclosure using counterfeit securities as evidence of a purported debt and believe there are multiple individuals involved in this crime. I have made demands that the individuals involved provide proof of their claim.These copies are, in fact, counterfeit securities under 18 U.S.C.-474. ( counterfeit security ) as evidence to attempt to defraud me.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 446XX
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: The company, Shellpoint, a division of Newrex, with a mailing address of XXXX XXXX XXXX, XXXX, TX XXXX and a phone number of : XXXX has forced us to escrow hazard insurance for 18 months at a monthly payment rate of {$110.00} while we have always maintained our own hazard insurance through XXXX XXXX on this mortgage, from the time we originated the mortgage on XX/XX/XXXX. We have sent numerous documentation showing our insurance coverage, letters regarding this issue- since we waived an escrow account, e-mailed the company proof of insurance to : XXXX, called and explained our situation a number of times, had our XXXX XXXX XXXX, XXXX XXXX contact them and email our payment history, etc. and declaration page, etc., without any resolution or reimbursement of the funds totaling {$2100.00} for the hazard insurance, that they have extorted from us for 18 months, as well as late fees of @ {$270.00} when we didnt pay the escrow account for approximately 4 months because as I said we had our own insurance. We also sent a letter with our documentation to Shellpoint Mortgage Servicing at XXXX XXXX XXXX, XXXX, SC XXXX where it states on the payment coupon to send correspondence for Notice of Errors in XX/XX/XXXX, and XX/XX/XXXX with no response. They substantially damaged my credit by posting late payments for the 4 months we didnt pay the hazard insurance, even though we have always made the mortgage payment on time. The lower credit score caused us to be unable to get a loan in XXXX, XXXX, for a primary residence we were hoping to purchase. My credit had been excellent prior to this and in 35 years of home ownership, I have never had a late payment in a mortgage. I have accrued additional interest on our mortgage that needs to be removed as well. On XX/XX/XXXX, I also emailed documentation to Shellpoint after speaking to their representative, XXXX XXXX. This whole issue has cost us a large loss of time, money and the purchase of a primary residence, and we have had to rent causing us an additional loss of equity in a home as well.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92649
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A