Date Received: 2015-11-10
Issue: Can't contact lender
Subissue:
Consumer Complaint: ShellPoint Mortgage Servicing Company is not replying or reissuing a second lien release that they said would be edited for aproperty sell to happen. They were advised regarding and said they would forward to investors to have edits done, so, we could move to close. This was inXXXX. 2015. We had to cancel closing the day before ( twice this has happened because of them ) It took over two months to get this lien release in the firstplace. The seller attorneys office has contacted Shellpoint on numerous occasions to get status updates or timeline for new letter. They have failed toprovide any information. This is bad business practice on # Shellpoints part. # Shellpoint is not practicing good consumer business or relations. They are notworking to try and ensure they get any money or that both groups receive some level of compensation versus zero if foreclosure happens. # Shellpoint ispurposely prolonging this process and has negatively impacted this situation that could help both XXXX lien holder and allow XXXX lien holder ( Shellpoint ) torecover something, the seller to get relief, and me the buyer ' to have an affordable home. No one is holding # Shellpoint to a higher level of consumerrelations ( to be respectful, to be professional, and be honest and upfront ).
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-11-09
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: On XX/XX/XXXX I filled a complaint with the CFPB against Shellpoint Mortgage Servicing and their representative XXXX XXXX XXXX XXXX XXXX XXXX responded for Shellpoint with verifiable FALSE answers. XX/XX/XXXX to cover up Shellpoint 's violations of CFPB & State of California Loss Mitigation laws & Regulations. XXXX XXXX XXXX never sent his response to me because of his incriminating statement contained in his letter. Upon discovery I sent an immediate protest letter to Shellpoint for illegal & wrongful denial of my XX/XX/XXXX Loss Mitigation application. ( Letters, attached dates XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ) XXXX XXXX XXXX & Shellpoint intentionally reversed my complete " Application Status of XX/XX/XXXX in retaliation for my CFPB complaint filed XX/XX/XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 93306
Submitted Via: Web
Date Sent: 2015-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-11-09
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: On XXXX XXXX, 2015 I received a notice from my mortgage servicer ( Shellpoint Mortgage Servicing ) that my mortgage was past due for the XXXX XXXX, 2015 payment. I promptly contacted them and faxed proof that my payment had cleared my bank account on XXXX XXXX, 2015 through electronic payment with a note indicating payment went to them. I have since spoken with XXXX representatives and XXXX manager and still can not get this matter resolved. I have been placed on hold for 15 minutes, disconnected twice, and have left numerous messages. On XXXX XXXX the manager, XXXX XXXX, indicated that they had verified my payment arrived in their bank account on XXXX XXXX, 2015 and they were trying to get it transferred to my loan account. I informed him that was very concerned about the late fees, interest accruals and credit reporting issues that come with this type of error. In fact as of XXXX XXXX, 2015 my account was showing as being 30 days late in their system and subject to credit bureau reporting. I have not heard back from anyone since XXXX XXXX, 2015 regarding a final resolution and would appreciate it if you could help.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers
State: GA
Zip: 30022
Submitted Via: Web
Date Sent: 2015-11-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-03
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I received mortgage assistance from the State of Arizona through the Hardest Hit Fund program. As a result of this assistance my mortgage was brought current. However, through errors in application of the assistance payment by the servicer at the time XXXX XXXX XXXX XXXX the loan does not reflect as being current. I attempted to resolve this with XXXX XXXX but the loan was transferred to XXXX XXXX company and now it has been transferred to Shellpoint Mortgage Servicing. Yet after to CFPB complaints and a lot of time and effort this is still unresolved. Mortgage still shows as past due when it should be current.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85210
Submitted Via: Web
Date Sent: 2015-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-04
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: A mortgage servicing is inaccurately reporting a tradeline that was discharged in a Chapter XXXX Bankruptcy
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 45044
Submitted Via: Web
Date Sent: 2015-11-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-02
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I sold my house on XXXX/XXXX/15 and Shellpoint has not reported the sale to XXXX XXXX. My credit report shows I owe a balance of approximately {$160000.00}. This balance is preventing me from obtaining another mortgage.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29466
Submitted Via: Web
Date Sent: 2015-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-01
Issue: Settlement process and costs
Subissue:
Consumer Complaint: My husband asked me to sign some loan documents to help him refinance his home loan. He stated that I had to be on the title for the refinance. When the papers were brought to me, they had the wrong name on them. I never took my husbands name and my driver 's license specified my maiden name. I was told by him and the notary to sign the documents anyway even though I protested. The documents are incorrect as I am not nor will not be known by the name on the mortgage refinance documents. Do I have to be or remain a part of this fraud?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29229
Submitted Via: Web
Date Sent: 2015-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-31
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Multiple attempts have been denied by XXXX XXXX XXXX ( XXXX ) my previous loan servicer ; prior to the loan transfer to a company known as Shellpoint Mortgage Servicing ( SMS ), located at XXXX, SC XXXX. The reason behind these requests to XXXX and SMS, are primarily because of the originator of our mortgage loan was closed down due to fraudulent lending practices 2 years after origination of our mortgage. I have desperately tried to force XXXX and Shellpoint to provide me with a full response to a Qualified Written Request ( QWR ) on several occasions. These failures are direct violations to H.R.4173 - Dodd-Frank Wall Street Reform and Consumer Protection Act ( 111th Congress ( XXXX ) Both XXXX and SMS have failed to and refused to provide me with specific, mortgage assignments, sale affidavits, allonge ( s ) to the Note, all deed of trust transfers updating and county recordings. My requests for proof of ownership and custodial servicing rights have all been ignored. I 'm being led to believe that my loan was originated with XXXX. ( XXXX ), then allegedly transferred or sold to XXXX XXXX XXXX ( XXXX ), then sold or transferred to XXXX d/b/a Shellpoint Mortgage Servicing ( SMS ) without acknowledgment of possession or ownership of documents requested pursuant to 12 U.S.C. Section 2605 ( e ) ( 1 ) ( A ) and Reg. X Section 3500.21 ( e ) ( 1 ). Furthermore, it is my claim that XXXX as well SMS has continued to perpetrate the original fraud that our family endured under the illegal lending business practices of XXXX. Our mortgage loan was originated on XXXX XXXX, XXXX, by a company known as XXXX ( XXXX ) This company was founded in XXXX and in XXXX, XXXX, went out of business. The company was founded in XXXX and was based at XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX. In XXXX XXXX, at the time offered subprime lending and mortgage financing services in California. Unbeknownst to my family, over a five year span XXXX, wrote {$3.00} XXXX in mortgages, lending money fast and often on onerous terms, to people with shaky credit. XXXX would line their pockets with exorbitant fees and they boosted by high costs and interest rates, high even by subprime market industry standards. XXXX, after-tax profits averaged 29 percent of revenue. In XXXX, XXXX, had its biggest year, profit topped {$37.00} XXXX. As a result XXXX would lose their homes. We later discovered that XXXX, lending licensing was revoked on XXXX XXXX, XXXX, by The Department of Corporations of California reference OAH CASE NO. : ( XXXX # XXXX ). ORDER SUMMARILY REVOKING CALIFORNIA FINANCE LENDERS LAW LICENSE OF XXXX. There are multiple pending lawsuits against XXXX, for altering HUD-1 Settlement Statements which is a Federal crime as well as padding or stretching appraisal reports in order to increase lending amounts to exceed actual property values, at the time of closing. Increases which ultimately forced XXXX, to falsifying income documents in addition to not providing my family with truth in lending disclosures and amortization schedules. All of which are violations to RESPA and the Fair Debt Collection Act ( FDCPA ). For these reasons it is unjust and illegal for SMS to enforce foreclosure action on XXXX XXXX, XXXX, against my original deed of trust, prior to providing proof of my mortgage debt. I implore your office to open and immediate inquiry into these predatory actions and violations to consumer protection laws being ignored as well as potential securitization fraud. I 'm prepared to file a civil litigation suit if necessary in order to resolve this matter once and for all.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94124
Submitted Via: Web
Date Sent: 2015-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-29
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I purchased my home on XXXX XXXX, XXXX. The originallender was XXXX Mortgage ( Loan # XXXX ). Purchaseprice was {$220000.00}. Financial hardship happened in XXXX XXXX Loan was sold to XXXX XXXX during recession. Suddenly lost job. I fell behind in mortgage. payments. Did unsuccessful loan modification with XXXX Loan balance was increased significantly. I discovered on XXXX XXXX XXXX througha phone conversation that the sale date of my property isXXXX XXXX at XXXX XXXX. I have not yet received aformal letter from XXXX and XXXX ( attorneys representing the sale ) although they claim a letter was mailed on XXXX XXXX XXXX. I need more time to look for gainful full-time employment inorder meet the necessary financial requirements for a loanmodification to keep my home. Not enough time hasbeen allowed for me to explore all my options for gettingassistance. Private investor of the mortgage is XXXX. I waneed more information on this private investor and the shadytransfer of this mortgage between XXXX Mortgage and. Shell Point. I even asked to speak with XXXX XXXX ; CEOor someone in upper management. Within two weeks of my rerequest to speak upper management, the mortgage wassuddenly sold and no one ever spoke with me. I want thisloan process investigated from XXXX XXXX until XXXX XXXX XXXX. I believer customers who are in vulnerablepositions such as myself are being taken advantage byChase and other private investors while jacking up loanbalances as they resell loans. This is home is not valuedat {$250000.00}. Please research this case asap.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 27545
Submitted Via: Web
Date Sent: 2015-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-29
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have been trying to get a loan modification for almost 4 years now. First through XXXX XXXX XXXX, they repeatedly asked me for the same documents every business quarter. Specifically, bank statements, a personal profit and loss statement, and tax return copies. I did that many times for almost a year and a half, at that time I got a letter from XXXX telling me that my loan had been sold to a company called Shellpoint Motrgage company. That company just picked right up where XXXX left off, asking me for those same documents, bank statements, profit and loss, tax returns. I have supplied them to Shellpoint through an attorney I retained. I have sent those same documents for almost 2 years now with no loan modification, just more form letters. My loan is due to increase by almost double this month, my attorney has repeatedly tried to contact Shellpoint to get status ... .No callback, no email response from them to this point. I have not received any certified mail regarding status or disposition of my case. I am filing this complaint in hopes that we can work together to get Shellpoint to do my loan modification.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92649
Submitted Via: Web
Date Sent: 2015-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes