Date Received: 2016-12-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My name is XXXX XXXX. My daughter, XXXX XXXX ( formally XXXX XXXX ), and I purchased a home together in XXXX. The mortgage went through a number of transfers of lenders over the years but has been serviced through Shellpoint Mortgage Servicing since XXXX timeframe. When we purchased the home, the members of our household included XXXX of my adult daughters, my wife XXXX and me. At the time, the expectation was that each of us would contribute to the mortgage and overall housing expenses. Unfortunately approximately a year after moving into our home, XXXX suffered XXXX ever since. As a result, XXXX had to retire earlier than anticipated. My children attempted to care for her while I continued to work. After roughly another year or so, this proved to be unattainable and I was forced to retire to become XXXX full-time caregiver. While I am of age to retire, these circumstances forced me to retire earlier than expected. Due to XXXX condition, we have incurred a significant increase in medical bills as the result of routine doctor visits and various medications to treat her condition. Additionally, a few years ago XXXX eventually married and moved out of our home which resulted in another reduction of household income. At this time, our income is limited to our monthly social security checks. These circumstances have resulted in our inability to make our mortgage payments. We had explored loan modification to no avail and were also considering a short-sale however this would have resulted in us becoming homeless due to our income and the housing crisis in the XXXX XXXX. In XXXX XXXX, we received notified that Shellpoint issued a Full Reconveyance of our first mortgage. We were not aware that they decided to do this and attempted to contact them on numerous occasions and they would not return phone calls to explain the situation. We ended up contacting the company that filed for the reconveyance, XXXX, and they confirmed that Shellpoint instructed them to remove the loan from title. After a few more failed attempts to get clarity from Shellpoint, we sold the home to downsize and bought another home. XXXX and I was working with a reverse mortgage lender and right before closing, Shellpoint issued a foreclosure status on my credit. This occurred after we already sold the home in which they removed the lien. Given that this was non-recourse debt, we are not sure why or how they are considering foreclosure on a home that they no longer held a lien on plus we sold the home. We would really appreciate some assistance on this matter as it effectively resulted in our inability to close on a reverse mortgage and it is also still on my daughter 's credit report.
Company Response: Company believes complaint is the result of an isolated error
State: CA
Zip: 94577
Submitted Via: Web
Date Sent: 2016-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-12-21
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: Received a letter from New Penn Financial NMLS # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX regarding an FHA Streamline Refinance. They wanted my SSN to pull a soft report. I declined, but they said it was necessary for them to work figures. Gave them SSN. I later found out that they did not have to pull credit and that the credit report they pulled was a hard credit report. I have requested the hard credit report be pulled from my XXXX Credit Report as I did not authorize a hard credit pull. New Penn employees are either not trained properly or a doing something against the wishes of potential clients.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 17552
Submitted Via: Web
Date Sent: 2016-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-12-20
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have made principle payments multiple times. Frequently, these payments have been applied to interest and future payments instead of principle. I have called repeatedly and have taken to writing PRINCIPLE on the payment slip and using highlighter pen so there ca n't be a mistake in the intent of the extra payment yet it is still not applied to the principle balance. Over and over again. The payment slip is not confusing, there is a box for Principle and this is what I use. This issue has occurred multiple times. My statements are misleading, showing very large interest payments - twice what they should be. This same mortgage company did n't pay my insurance and taxes from Escrow funds and refunded me the balance. I was the one who pointed out their error. This occurred XXXX consecutive years. I am so frustrated that I am refinancing so I do n't have to deal with them any long. Complete incompetence and repeatedly. This begs the question what else are they doing incorrectly that is n't so easy for me as a consumer to identify. Could my interest charges be inaccurate, could my balance be inaccurate ... ..
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers
State: FL
Zip: 33157
Submitted Via: Web
Date Sent: 2016-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-12-19
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have an elderly Client, on a fixed income and currently is upside down on her 2 Mortgages. I worked very hard to obtain a fair and reasonable offer of {$290000.00} which was based off condition and location. After weeks of obtaining requested Estimates per 1st Lien Holder Shell Point, the estimates where sent in equaling well over {$240000.00}. Now to be told the Investor of XXXX does not look at condition or location for current market value, they look at the Asset. My Client and myself have now received a rejected Offer to Purchase, and have been required to re-list my Client 's home at a much higher price then it would ever sell for of {$420000.00}, and enforcing a Deed and Lieu of Foreclosure, and still owing the deficiency is uncertain. It was clearly stated to me by Shell Point 's Associate that XXXX will then renovate the property and return the property to the active market after the deed n Lieu is established. This type of act is clearly keeping our housing market and assisting in spawning our Communities housing Crisis. Allowing such Investor 's to entrap these Borrower 's into a Deed in Lieu leaving them homeless and owing who knows how much money after the fact, is a far cry from Helping our Homeowner 's in financial distress. This is Consumer abuse at so many levels. Where XXXX dollars in profit is being made at the expense of the Consumer 's in financial misfortune, and have NO Assets to go to. No other options have been provided to my Client, and the phone calls just keep coming in from Shell Point trying to enforce the Deed in lieu, prior to a Sheriff Sale on XXXX XXXX 2017, enforced by XXXX XXXX XXXX who was the former servicer of my Client 's Loan prior to Shell Point. My Client has tried to do the right thing, sell the property. After being told originally from XXXX XXXX XXXX, to stop making her monthly mortgage payments, she received an accepted modification from XXXX lowering her payment by {$300.00}, to only know the Borrower could not afford those payments either, now the financial road just caved in even more, leaving her not able to make the payments, or make up the past due payments she was told to stop paying. The Average Consumer, does not know the Mortgage guidelines of these so called Assistant Programs. At this time my Client prays for a workable solution, based off this information provided.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 44077
Submitted Via: Web
Date Sent: 2017-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-12-16
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Shellpoint Mortgage Servicing is attempting to illegally foreclose on my home.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: 98626
Submitted Via: Web
Date Sent: 2016-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-12-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Our mortgage company had paid our property taxes in full on XX/XX/XXXX for the XXXX tax year with money from our escrow. In XX/XX/XXXX they pulled out a second payment for what would have been the second half payment if we were paying in two installments. The county received the overpayment on XX/XX/XXXX and promptly returned it to the broker the mortgage company hires to send out payments. This money has never been returned to our account and it is 5 months later. They have raised the escrow amount on our payment every month by {$600.00} trying to compensate for this missing money.
Company Response: Company believes complaint is the result of an isolated error
State: WI
Zip: 53029
Submitted Via: Web
Date Sent: 2016-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-12-14
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have this mortgage with Shellpoint Mortgage Servicing I ask them for loan modification. when I call them. they said that they will make my loan late but is will reversed once the modification was done. All was over the phone but when all was done they did not honor that. But I notice that on my credit report show XXXX 120 days late payments but the month has only 30 days. ( see included copy of the account ) and one month they report late on XXXX credit bureaus and XXXX current. Once again 120 days. when is only 30 days on a month.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94561
Submitted Via: Web
Date Sent: 2016-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-12-09
Issue: Settlement process and costs
Subissue:
Consumer Complaint: RE : Complaint # XXXX Subject : XXXX / Foreclosure / Trustee 's sale On XXXX XXXX, XXXX per above foreclosure assignment our house was sold back to bank at {>= $1,000,000} at XXXX XXXX XXXX XXXX, XXXX XXXX sale location and since then Shellpoint mortgage and XXXX harassing us to vacant the premises within about 3 week and so, otherwise we will be forced by sheriff to vacant our home. My wife and I are so appreciative of your support so far but we are so depressed and need special attention ASAP. Following to our XXXX XXXX, XXXX I have noticed that all of our letter did not delivered properly so please find remaining information as follows : pay {$20000.00} / deed in lieu, and recommended if you wanted to save your home find the appropriate law firm accordingly. 7. On XXXX XXXX, XXXX we sign agreement with XXXX Law Firm to solve our mortgage problems. XXXX Law Firm continues communicating to come with a solution with XXXX XXXX XXXX and XXXX that was also part of the mortgage assembly. Finally for the reason of diversity of violation and illegal conduct our attorney filed lawsuit against XXXX XXXX XXXX and XXXX XXXX. " Complaint for Damages and Equitable Relief ''. 8. While our complaint and lawsuit has been continuing with XXXX XXXX XXXX, XXXX, XXXX that transferred our mortgage service to Resurgent Mortgage, Resurgent mortgage also transferred our loan to Shellpoint Mortgage servicer. 9. From XXXX XXXX, XXXX through XXXX XXXX we have attempted to another modification with Shellpoint, every single document delivered on time precisely as requested. Shellpoint repeatedly keep asking for the same documents. 10. Shellpoint failed to provide a response and knowingly placed our home into the foreclosure act, before delivering the modification result. More than two months later XXXX XXXX received the XXXX response letter while our home was under foreclosure act. So, lawsuit filed for Shellpoint misconduct. Knowing that our home would not be foreclosed on while being considered for a XXXX. We are, so much wrongdoings and delinquencies. 11. Shellpoint intentionally ignored to attend on XXXX XXXX, XXXX mediation meeting that Was assigned by XXXX Court. So, no settlement dialog took placed. More importantly just how Shellpoint possibly jeopardies us and assign our home for a Trustee 's Auction Sale dated XXXX XXXX, XXXX while must attend on coming XXXX XXXX, XXXX for a Mandatory Settlement Conference before the Honorable Magistrate judge XXXX XXXX at the XXXX XXXX Courthouse and as well as their unresolved lawsuit. 12. On XXXX XXXX, XXXX settlement Conference XXXX XXXX XXXX XXXX XXXX, and Shellpoint did not agree with our claim and only offered $ XXXX /deed of lieu to avoid foreclosure. I am not sure what is going own, because our attorney at XXXX Law firm field a request / restrain to the court and given that the Court just denied the request knowing that our attorney who put the lis pendens lien on our property as he indicated that he did, then there is no basis to claim an interest to the title according to our attorney that apparent attempts to get an injunction to stop the foreclosure have failed, now asking me to agree to remove the lis pendens I am puzzled and not knowing of all these notions. CONCLUSION : We are amazed of so much wrongdoings and delinquencies. It seems very strange by what method our home loan modification continued with no result since XXXX XXXX. The mortgage servicers asking for a bundle made-up reasons, unpaid balances and late fee charges etc., through past years and If today these mortgage servicers claiming substantial unpaid balance that we must pay, it is wrong and because of their own wrong doing. According to the office of Assessor Recorder XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 949XX
Submitted Via: Web
Date Sent: 2016-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-12-09
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I recently refinanced with XXXX. The mortgage company servicing the loan is Shellpoint Mortgage Servicing XXXX Inc. XXXX months after my re-finance, ShellPoint raised my mortgage from {$1200.00} per month to {$2000.00} due to an " escrow shortage ''. They believe that my school tax had risen from {$3000.00} per year to over {$9000.00}. After contacting them several times and providing clear information about what the school tax actually should be, they still have yet to fix the issue, nor can they provide me with the actual bill that states {$9000.00}. I 'm running out of time before my payment is late this month, but I do n't have {$2000.00} to pay every month for my mortgage. I tried getting this fixed last month and it still has n't been fixed.
Company Response: Company believes complaint is the result of an isolated error
State: PA
Zip: 173XX
Submitted Via: Web
Date Sent: 2016-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-12-08
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: This is a formal complaint against Shellpoint Mortgage Servicing and XXXX for predatory lending practices and discrimination against me as an XXXX and a female homeowner. I was told by Shellpoint that XXXX holds the mortgage on my property. I was paying my {$1600.00}. mortgage as agreed when I experienced financial difficulties. The alternator in my car stopped. It was a very expensive replacement. A few weeks later I fell XXXX. Because my insurance does not pay for XXXX doctor 's visits, I pay out of pocket. I asked Shellpoint for assistance. When the alternator went out, one payment was put to the back of my loan. Weeks later, the shoulder injuries and mounting medical bills occurred. I asked for additional assistance. I continued to make mortgage payments to catch up. I was bringing my account current. On XXXX XXXX, XXXX, I paid {$620.00} through my bank. On XXXX XXXX, XXXX I paid {$1000.00} to make a payment of {$1600.00}. I 'd previously paid incrementally and XXXX always accepted the payment. On XXXX XXXX, XXXX, a Shellpoint representative discussed with me a repayment plan of {$2500.00} a month starting in XXXX through XXXX. In XXXX XXXX, I 'd resume regular {$1600.00} payments. She said she 'd have XXXX XXXX XXXX call me to further discuss this option. In good faith, I continued to make my payment of {$620.00} on XXXX XXXX, XXXX to catch up, and a {$1000.00} payment on XXXX XXXX, XXXX. I received a bank notice on XXXX XXXX, XXXX that my payment of {$1000.00} had been returned. Shellpoint informed me that I 'm on a payment plan. I 'd discussed a plan with Shellpoint on XXXX XXXX, XXXX, but the terms had not been finalized. On XXXX XXXX, XXXX, a Shellpoint rep said I 'd pay {$2500.00} a month through XXXX XXXX, and would have until the XXXX each month to pay. I said fine and asked to include the {$620.00} I paid on XXXX XXXX, XXXX. The {$620.00} would assist me with paying {$2500.00} on XXXX XXXX, XXXX. The rep told me the {$620.00} would sit in unapplied funds. But, he 'd ask XXXX XXXX XXXX if the {$620.00} could be applied to the {$2500.00}. I spoke with XXXX XXXX on XXXX XXXX, XXXX. She said I 'd have to pay {$2500.00} by XXXX XXXX, XXXX to show one lump sum payment. I explained that I had {$2000.00} and needed the {$620.00}. XXXX XXXX said I could not include the {$620.00} and referred my request to XXXX XXXX XXXX, who called me the evening of XXXX XXXX, XXXX. She also said I could n't use the {$620.00}, saying the {$620.00} reduced the repayment amount to {$2500.00}. That is not true as the rep on XXXX XXXX, XXXX stated the repayment plan would be {$2500.00} a month before I paid {$620.00}. Despite this claim, I said I would agree to somehow have the {$2500.00} by XXXX XXXX, XXXX. Then XXXX XXXX changed the agreement, became angry and yelling at me by stating that I can pay {$2500.00} by XXXX XXXX, XXXX. However, I 'd have to pay another {$2500.00} on XXXX XXXX, XXXX. I explained XXXX XXXX and other representatives informed me that I could make a {$2500.00} payment by the XXXX of each month. XXXX XXXX said, " No, '' saying I now need a more than {$3000.00} down payment to move forward with {$2500.00} a month. XXXX XXXX taunted me and continued to change the figures while we talked. Shellpoint, nor XXXX was willing to help me bring my account current. Shellpoint took my {$620.00}, did not apply it to my account, returned a {$1000.00} payment and purposefully forced me into three to four missed payments. These are predatory lending practices against me as an XXXX and a female is an attempt to force me into foreclosure and lose my home. On XXXX XXXX, XXXX, I again attempted to make a full payment of {$1600.00}. Shellpoint Mortgage Servicing returned that payment to my bank 10 days later.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32955
Submitted Via: Web
Date Sent: 2016-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes