Date Received: 2017-02-28
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage was charged off by XXXX the lender in XX/XX/XXXX. In XX/XX/XXXX Shell point Mortgage servicing was trying to collect this debt for the XXXX I made a offer to settle the investor accepted the offer and then Shell point notified me of the charge of in XX/XX/XXXX by the investor and disregarded my offer to settle. Now that the debt is charged off by the investor I want the mortgage released by the investor. I have contacted Shell point several times and have now been instructed by them to put the request in writing under ORC 5301.36 the investor must release the mortgage. In Ohio, a lender must record the satisfaction of a residential mortgage within 90 days from the date the mortgage was paid off. If the mortgage lender fails to comply with this requirement, the borrower may recover, in a civil action, damages of {$250.00}. This provision does n't prevent the borrower from seeking any other remedies that might be available to him or her. See ORC section 5301.36.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 45042
Submitted Via: Web
Date Sent: 2017-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-28
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have been waiting on a mortgage release now XX/XX/2015. In Ohio, a lender must record the satisfaction of a residential mortgage within 90 days from the date the mortgage was paid off. If the mortgage lender fails to comply with this requirement, the borrower may recover, in a civil action, damages of {$250.00}. This provision does n't prevent the borrower from seeking any other remedies that might be available to him or her. See ORC section 5301.36.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 45042
Submitted Via: Web
Date Sent: 2017-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-28
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage servicing company has not released my mortgage with the county and it has been over the allowed time frame under ORC section 5301.36. In Ohio, a lender must record the satisfaction of a residential mortgage within 90 days from the date the mortgage was paid off. If the mortgage lender fails to comply with this requirement, the borrower may recover, in a civil action, damages of {$250.00}. This provision does n't prevent the borrower from seeking any other remedies that might be available to him or her. See ORC section 5301.36.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 45042
Submitted Via: Web
Date Sent: 2017-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-27
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My home and the last remaining asset I own of any significance is currently up for Trustee sale XX/XX/XXXX at XXXX ( property address = XXXX XXXX XXXX XXXX, XXXX XXXX, Ca. XXXX. Trustee Sale no. XXXX ) despite the fact that the title has NOT BEEN DULY PERFECTED. In fact, the purported beneficiary has literally had years and numerous opportunities to demonstrate the extent of their ownership of the debt and have literally provided absolutely NOTHING to show ANY claim to title. Fact is - despite my numerous inquiries via QWR and phone calls their only reponses have been as follows : 1. TO FILE A BOGUS ASSIGNMENT - supposedly signed by " XXXX XXXX '' as " Vice President of XXXX. '' but the problem is that we have been looking for XXXX XXXX in this capacity for years and there is literally no indication or evidence whatsoever that he was EVER the V.P. of XXXX. AND THEREFORE HE SIMPLY DID NOT HAVE THA AUTHORITY TO ASSIGN ANYTHING AT ALL. Call this " Assignment '' whatever you want - and we all know there has been much legal debate about this - but THE REAL LIFE EFFECT this has had on me and my property is to PARALYZE and OBSTRUCT my ability to work with the asset. You see for years I have had individuals ready and willing to place funds into this property ( invest, loan, etc. ) because it is highly unique as it 's zoned for XXXX units and situated in a superb location. This is really why I bought it as a retirement vehicle because I knew some day I could devlope it or strike some sort of deal to have it developed and earn revenue share on the project. But every single time the subject and FACTS surrounding this " Assignment '' comes up and the individual looking to put money in looks into it they come back - every single time - and pull out ... specifically due to the bogus " Assignment. '' So once again, the purported beneficiary 's bogus " Assignment '' along with its unwillingness to clear it up, cure it, explain it, clean it up or something ... anything at all has literally trapped me in my home and has prevented me from taking on investors, friends, family, private loans, etc. because we all know by now that there is clearly a title issue with this property - otherwise they 'd simply send all the appropriate TRUE SALES documents along to show that the Assignment fits into a legal chain of title ... but instead they have simply responded with nothing except the following document ( once again, this is the ONLY letter of ANY substance I have ever received from my QWR 's requesting info. on title ) .... 2. The letter was from XXXX - an entity that at that time was claiming a newly acquired interest in my property ( without any supporting documents of course ) - and it was dated XXXX XXXX, XXXX and signed by XXXX XXXX as XXXX XXXX of the President. It basically goes on to admit that a XXXX employee had stolen my personal information including my social security number and all else and had likely sold that info to third parties. It also goes on to say that they will monitor my account closely, etc. etc. Does that sound like a clarification of title??? Does this in any way help us know whether or not the Originator ( decision XXXX ) properly transferred its interest to the Seller/Sponsor ( XXXX. ). Or the Seller/sponsor to the Depositor ( XXXX. ). Or the Depositor to the trustee and trust ( the bank of new York ). Does that letter at all answer in any way these very important chain of title and true sales questions?? No!! In fact all it does is further convolute an already dirty title story so that all we are left with is that which has been actually RECORDED - AND YES THAT 'S THE BOGUS ASSIGNMENT SIGNED BY XXXX XXXX ( Doc. # XXXX in the XXXX county recorders office ). How could anybody invest in a property like this?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92116
Submitted Via: Web
Date Sent: 2017-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I received a " Fee Schedule '' insert in my envelope with my XXXX Tax form from Shell Point Mortgage Servicing. The newly instated fees, of which we have no say over, by this company that " assumed '' my mortgage are excessive, to say the least. In some cases the increase is 100 %. This is an undue, unfair, unrepresented increase. For example, if I chose to have my house appraised, they have created a {$1000.00} to assess me. In order to pay my bill, it will now cost me {$10.00}. It used to cost {$0.00}. The recording fee went from {$0.00} to {$100.00}. If they choose to hire an attorney for any reason, even if I am unaware of it, they will charge me {$35000.00}. If I declare bankruptcy, they will charge me an additional {$2000.00} just for declaring it, up from {$0.00} previously charged. There is a " loan repayment fee '' for paying the loan which is undisclosed because it " can vary widely ''. These are just some examples. These seem outrageous. We did not choose this company so we have no say in this.It is abusive.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 34684
Submitted Via: Web
Date Sent: 2017-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-23
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage was purchased by Shellpoint Mortgage Servicing in late 2016. My mortgage was set up with an escrow to handle tax payments. The first tax payment was due XXXX and that deadline was missed by Shellpoint. Note that the tax payment due was {$23000.00} and the amount held by Shellpoint already in Escrow is {$34000.00} so there is plenty of my money to pay the bill already deposited. Due to being late that tax payment due has increased to {$24000.00}. I have called Shellpoint several times ( dates may be 1-2 business days off ) XXXX, XXXX, XXXX, XXXX. I have been apologized to each time and they say things have been " escalated ''. I have been told it will be resolved in 7-10 days ( XXXX call ), check is scheduled to go out XXXX ( XXXX call ), and now no one knows what 's going on as none of these things have happened. I have asked to speak to a supervisor multiple times and was successful only once - with a gentleman named XXXX. He was professional on the call & promised to get it taken care of and said he would call me back the following day - the call back never occurred and I was just told by another customer service person my payment would not be going out today as the tax department is now closed for the day. XXXX has been unavailable to speak to me all day today when I 've asked. No other supervisor is available either when I ask. No one can answer if my tax bill will be paid and when, despite Shellpoint having over {$34000.00} of my money set aside for exactly that purpose. If not paid by XXXX there is another penalty raising the bill to {$25000.00}. I am now getting overdue payment notices to my home and also solicitors contacting me to give loans due to my overdue tax status.
Company Response: Company believes complaint is the result of an isolated error
State: TX
Zip: 75214
Submitted Via: Web
Date Sent: 2017-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-23
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Our home went into foreclosure and my home was sold today and wanted to report the illegal activity from the bank.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91352
Submitted Via: Web
Date Sent: 2017-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-02-21
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage loan was tranferred on XXXX XXXX, XXXX from XXXX to XXXX XXXX XXXX XXXX serviced by Shellpoint Mortgage Servicing. The mortgage payment includes escrow payments to cover property taxes and insurance. Shellpoint failed to make the property tax payment and claimed it is the fault of XXXX even though the loan was transferred on XXXX XXXX, XXXX and the tax payment was due XXXX XXXX, XXXX. At this point, I 'm not certain who is responsible but know the money has been collected by Shellpoint. On XXXX XXXX I received a letter from Shellpoint stating my escrow account has a surplus and they were refunding the overage but failed to explain why their was an overage. I did n't realize the property taxes were not paid until my federal income taxes were prepared. My first contact at Shellpoint claimed it was not their responsibility and to contact the previous mortgage company, XXXX. XXXX claims it is the responsibility of Shellpoint. My third attempt for resolution was a call to Shellpoint reaching another service representative. This person claims it is the responsibility of Shellpoint and the taxes will be paid by them but she could not provide a date when the transaction will occur. I will encounter additional fees and penalties if the taxes are not paid by XXXX XXXX, XXXX. I do n't know who to believe at this point.
Company Response: Company believes complaint is the result of an isolated error
State: AZ
Zip: 863XX
Submitted Via: Web
Date Sent: 2017-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-21
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have been denied twice for a loan modification from Shellpoint in the last 6 months. My initial request went in XXXX and I should have been considered for the HAMP program that was still active. I have sent them proof that I can afford my mortgage payment and have asked them to add the arrears to the balance and give me a fresh start through the MHA program and/or their in-house programs. In the first review, the income that was calculated was not accurate and we were denied for lack of income per a discussion with Shellpoint representative, and so we submitted the package again via an appeal to the first submittal in XXXX XXXX. The denial letter of XXXX/XXXX/XXXX also states that the investor on our loan, XXXX has not given Shellpoint authority to modify our loan under HAMP and that the XXXX did not approve a Standard Modification because of the results on the NPV evaluation. The appeal was sent in on XXXX/XXXX/XXXX with the supporting income documentation. Shellpoint on XXXX/XXXX/XXXX once again denied our request, now for a different reason that was given to us over the phone. We are waiting for the denial letter as we write this. The reason that was given to us over the phone was something having to do with our property having equity. It sounds to us that the servicer and possibly the investor are just wanting to foreclose my property because there is equity and they would be paid in full, leaving me and my family of XXXX without a home. We believe that Shellpoint and its investor can work something out for us and have not taken the necessary steps required by the law to consider all options for us. They keep coming up with a different excuse to not approve our loan modification. Please help us investigate this servicer and investor, we really can afford to keep our home and now are stable to do so. We just need a chance.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92084
Submitted Via: Web
Date Sent: 2017-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-19
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I Have been under a chapter XXXX bankruptcy plan since XXXX 2014 and have paid regular monthly payments to Shellpoint and the trustee. This company has promised several times to send me an account history but nothing happens. I have no idea how my payments are applied since I am not getting any monthly statements either. No one responds to me from their bankruptcy department and I do have a letter on file with them from the Attorney Authorizing them to talk to me.
Company Response: Company believes complaint is the result of an isolated error
State: CA
Zip: 912XX
Submitted Via: Web
Date Sent: 2017-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No