Date Received: 2018-09-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage account principal balance is incorrect and I am unable to obtain an accurate pay off statement. I have a sale pending on my home for XX/XX/XXXX and need this issue corrected before the pending sale date. XXXX XXXX XXXX is the current Servicer and has been the Master Servicer of my mortgage. Per a legal settlement between XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) and XXXX XXXX XXXX ( XXXX ), my loan was briefly serviced by Shellpoint ( Subservicer ). Per requirements in the XXXX v. XXXX settlement, XXXX transferred my loan servicing to Shellpoint in XX/XX/XXXX and it was transferred back to the Master Servicer, XXXX XXXX XXXX, in XX/XX/XXXX. During the time the loan was serviced by Shellpoint, Court ordered adjustments were required to be made to my account. I was instructed to address the court required adjustments with Shellpoint, which I did in several ways including filing a complaint through the CFPB ( see file 1. CFPB Complaint XX/XX/XXXX ). To address the Court order and CFPB complaint, Shellpoint : On XX/XX/XXXX verbally responded to my CFPB compliant by stating they would follow the court order to a T. In a response letter dated XX/XX/XXXX to the CFPB, Shellpoint stated We received the court order indicating a decision by the court in XX/XX/XXXX., and as of the date of this response, Shellpoint has completed the necessary adjustments to your account. Shellpoint continues in the CFPB response, As you know, Shellpoint recently spoke with you on XX/XX/XXXX, regarding the adjustments being made to your account. As referenced in your complaint, the court required amounts due prior to XX/XX/XXXX, be forgiven. ( see file 1. CFPB Complaint XXXX, pages 9 and 10 ) Shellpoint sent to me a letter dated XX/XX/XXXX stating the account balance is {$490000.00} ( see file 2. SPT BAL Letter ). Shellpoint updated my credit report to reflect the new principal balance ( see file 5. Credit Reports ). In XX/XX/XXXX, my Shellpoint on-line account was updated with the adjusted balance ( see files 8. XXXX Loan Detail, 9. XXXX XXXX History, and 10. XXXX XXXX History 2 ) ; and I began receiving mailed monthly mortgage statements from Shellpoint with this principal balance amount ( see file 7. XXXX XXXX XXXX ). I responded to the Shellpoint CFPB response that I didnt believe all adjustments were made to my account as required by the court order and as stated by Shellpoint ( see 1. CFPB Complaint XXXX, pages 3-5 ). That if the adjustments were made in accordance with the court order, the principal balance should have been approximately {$360000.00}. However, despite the Court order adjustments requiring an even lower principal balance, the XXXX CFPB response, principal balance letter dated XX/XX/XXXX, subsequent credit report corrections, and mailed Shellpoint statements show that some required XXXX ordered adjustments were made and my principal balance on XX/XX/XXXX was {$490000.00}. I continued to receive Shellpoint mailed paper statements with the lower balance for well over a year ; through XXXX. However, to further complicate my account, when the servicing of my account transferred back to XXXX in XX/XX/XXXX, I subsequently began receiving BOA mailed statements with a higher principal balance of approximately {$580000.00} ( see file 12. XXXX Paper STMT ). However, the on-line BOA account information showed a lower principal balance of {$470000.00} XXXX see file 11. XXXX Online Stmt XXXX. In XXXX I filed a CFPB complaint with BOA and was told to address the issue with Shellpoint ( see file 17. BOA CFPB XXXX Response ). I subsequently attempted to address this issue with you and have been unsuccessful ( see file " 13. Shellpoint Complaint '' ). The current servicer ( XXXX XXXX XXXX ) states they utilized account information provided by XXXX when loan servicing transferred from XXXX XXXX XXXX to Shellpoint ( see file 17. BOA CFPB XXXX Response Letter '' ). Based upon a response to me from XXXX XXXX XXXX, in XX/XX/XXXX XXXX directly prior to transferring the servicing to XXXX XXXX XXXX ) Shellpoint modified my account and this principal balance information was supplied to XXXX XXXX XXXX when servicing transferred. I was not aware or provided any information on a modification or adjustment to my account that occurred in XX/XX/XXXX. All of my documentation ( previously supplied to you in a request last year ) supports a different, lower principal balance. It appears XXXX inappropriately adjusted my account and subsequently failed to accurately transfer servicing information to the current servicer, XXXX XXXX XXXX. At this time, I have provided all supporting documentation to XXXX and Shellpoint including the XXXX Shellpoint CFPB response, Shellpoint XX/XX/XXXX balance letter, and Shellpoint statements showing the balance as of XX/XX/XXXX was {$490000.00}. I have not received mailed paper statements from BOA in a year. The last correspondence from XXXX received in XX/XX/XXXX indicates my loan had a principal balance of {$580000.00} on XX/XX/XXXX. However, today when I access the on-line BOA site, my account currently shows a {$470000.00} balance ( see files 18. XXXX Online Current Balance 1 and 19. XXXX Online Current Balance 2 ). At the maximum, my principal balance should be no more than {$470000.00} which is the Shellpoint Court adjusted balance from XX/XX/XXXX, minus payments made since XX/XX/XXXX. My home is under contract to close on XX/XX/XXXX and I can not obtain an accurate pay-off statement as the last pay-off I received from BOA was incorrect and overstated. I need to obtain an accurate pay-off statement on or before XX/XX/XXXX that includes the Court ordered adjustments referenced by XXXX in a letter to the CFPB and as stated in the additional supporting documentation. Please provide any required account corrections to XXXX so this can be accomplished. As a reference, I also submitted a current CFPB complaint to BOA ( see file 20. XXXX Home Loans XXXX CFPB Complaint '' ). I have sought the advice of legal counsel and will formally retain such counsel if needed as I no longer have time to spare with a closing pending for XX/XX/XXXX. If this issue can not be remedied with a pay-off statement principal balance in agreement with the BOA on-line provided amount of {$470000.00} on or before XX/XX/XXXX, I am requesting the below documentation : The servicing file showing a history of all entries made to my account from the XXXX origination to present including a schedule of transactions debited and credited to the account, and any principal balance calculations ; Servicing logs including oral communications ( recorded and written ) and notes for my account from the XXXX origination to present ; All information supplied to XXXX XXXX XXXX when the account was returned to them for servicing in XX/XX/XXXX ; and XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX and Shellpoint servicing agreements and requirements, and legal settlements which have affected how my account has been serviced.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29466
Submitted Via: Web
Date Sent: 2018-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Shell Point Mortgage services this account now owned by XXXX XXXX XXXX in Delaware. When calling into their service # ( XXXX ) XXXX you can not pay towards your principal balance only the balance or interest payment. When I have held for their associates and attempted to pay towards my principal it does not get applied to the principal and is logged in as partial payment, XX/XX/2018 I called into pay {$270.00} but only {$240.00} was taken by the Shell Point associate, I started getting collections calls even though they state to me due to my Bankruptcy they are not collecting the debt? I called back XX/XX/2018 to pay the additional {$30.00} to find out the {$8.00} was not applied to my principal and this is not first time this has happened. I called XX/XX/18 spoke to two different Shell Point Associates who stated it was my fault and refused to transfer me to a manager. The two calls took place around XXXX XXXX CST. I was just left on hold or transfer back to hold que each time.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MN
Zip: 551XX
Submitted Via: Web
Date Sent: 2018-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-14
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: The below complaint is against predatory lending practices that disregards all legal norms and laws. I have never signed any loan with. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Shellpoint company is a part of predatory lending group and I want them to be held responsible for the XXXX-XXXX economy crush by the above bank Back in XXXX when US economy went upside down due to banking unregulated methods ( XXXX XXXX etc ... ) I lost my home and a business. I lost ability to pay my obligations. I owned home on XXXX XXXX XXXX XXXX in XXXX XXXX , FL XXXX financed by XXXX XXXXXXXX XXXX . XXXX XXXXXXXX XXXX took bailout money paid by us taxpayers and walked away laughing. I tried to short sell the home and set up pay-off of the debt. XXXX XXXX XXXX declined 6 short sales and declined to even talk to me about other ways to pay off my loan. Years have passed by and XXXX XXXX XXXX didn't foreclose on me in legal manner ( I believe there is statue of limitation of 5 years in State of Florida ) and sometime later on they sold my loan pennys on a dollar to XXXX XXXX XXXX collection agency. After that agency was sued by small lawyer for wrongdoing they than sold it to present collection agency Shellpoint Mortgage Servicing company. XXXX XXXXXXXX XXXX, XXXX, TX XXXX. Phone XXXX This company is constantly harrasing me with phone calls without message ( mute calls ) and monthly letters threatning me with legal actions. They also, are ruining my credit report. It is over 10 years since I incurred debt that XXXX XXXX XXXX abandoned as all wealthy and company do knowing no one will hound them though they are the one who ruined hard working people like me. I am asking for help as it is mentally draining to wait each month for the same scenario. I live of XXXX social security XXXX thanks to decissions made by our governement but, it is me/us who always paid and pay the price of reckless governing. Sincerely XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33436
Submitted Via: Web
Date Sent: 2018-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Please be advised that due to several financial off-set situations, I am facing to possibility of filing a Chapter XXXX bankruptcy petition. I purchased a home that I still own in the state of XXXX, but due to a serious family matter I had no choice but to move to the XXXX of XXXX. I have full intentions of moving back into my XXXX home, but I can not do that until I resolve several financial obligations. Accordingly, I am requesting a forbearance on my mortgage for a period of six months. I am also requesting my interest rate to be reduced to a standard 2.5 % after modification. The forbearance will cease all payments while I prove my current hardship, and my game plan to work my way out of it. You will be faxed a full power of attorney from my law firm within the next few weeks, and this firm will handle all aspects on my financial restructuring. Therefore, I request a fair process under the modified Fair Debt Collection Practices Act of XX/XX/2014 to be applied to my rights. Under the provisions of this federal law, all threats of foreclosure must cease immediately, all threatening phone calls must cease, and an open dialogue must be opened while I fulfill this financial workout arrangement.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MA
Zip: 02125
Submitted Via: Web
Date Sent: 2018-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-13
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: My mortgage servicer is not applying payments as should, XXXX XXXX XXXX, and they are missing payments which were sent to be applied to the loan. Payment amount has been raised over {$600.00} since XX/XX/XXXX which none of those payments have been applied to our loan.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2018-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My loan was recently transferred from XXXX XXXX XXXX to Shellpoint Mortgage Servicing. The transfer was effective XX/XX/18. I am current on all payments except the payment that is due XX/XX/18, which I have not made yet due to confusion in the transfer process. For some reason, my payment history with the previous lender was not transferred to Shellpoint Mortgage. They are showing my account as XXXX months past due. When I call Shellpoint customer service, they are unwilling to resolve the issue ( all they need to do is get in touch with my previous lender ). Instead, they continue to refer me to a debt collector. The service from this Mortgage Servicer has been awful from the beginning. To this date, I have not received any contact from the company besides the notice informing me of the coming transfer. I had to call them repeatedly for a week just to obtain my loan number so that I could create an account online and set up bill payment. I have no idea where the transfer went wrong. It is possible the error is with XXXX XXXX XXXX or with Shellpoint. My previous lender, XXXX, provided me the following contact information associated with the transfer : XXXX XXXX ( XXXX ; XXXX ). I have sent XXXX an email detailing my situation and the attached payment history screenshot. I am waiting for his response.
Company Response: Company believes complaint is the result of an isolated error
State: CA
Zip: 94611
Submitted Via: Web
Date Sent: 2018-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-11
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/XXXX The office of XXXX XXXX XXXX XXXX. Submitted a loan modification application on behalf of our client. XX/XX/XXXX The office of XXXX XXXX XXXX XXXX. contacted Shellpoint to acquire an update on the modification review. We were advised by XXXX XXXX that we need to wait until XX/XX/XXXX to apply due to a past approval. XX/XX/XXXX - The office of XXXX XXXX XXXX XXXX. contacted Shellpoint and were advised that the file was approved for a modification on or about XX/XX/XXXX. However, the approval was closed out because the trial letter was returned to Shellpoint. We advised them that we are their attorneys and it should have come to our office. They requested that we call them back, so they can investigate the matter. XX/XX/XXXX - The office of XXXX XXXX XXXX XXXX. called Shellpoint and we were advised by a supervisor that they would contact the investor and confirm if the investor is willing to honor the trial due to the following reasons. 1. The trial letter was never sent out to the client 2. Our office was never advised of the approval and we are their attorney of record 3. Our client was never advised of the approval XX/XX/XXXX we received a voicemail from Shellpoint notifying us that the file has been submitted for an approval and will call us back with an update. XX/XX/XXXX - The office of XXXX XXXX XXXX XXXX. called and emailed Shellpoint for an update no response was provided XXXX/XXXX/XXXX - The office of XXXX XXXX XXXX XXXX. called Shellpoint for an update no response was provided XX/XX/XXXX - The office of XXXX XXXX XXXX XXXX. contacted Shellpoint for an update. At this point we were notified by XXXX XXXX that they never received the final modification agreement sent to the client on XX/XX/XXXX and the file was closed on XX/XX/XXXX and we now need to wait until XX/XX/XXXX to reapply. I informed Mr. XXXX that our client has notified Shellpoint several times that hey never received the contract. I also began to notify them on the information above and I was told that the conversation was a moot point. I requested a supervisor and was immediately told that they are unavailable and transferred to their voicemail. I have not received a call back however, we believe Shellpoint is contacting our client and ignoring our office despite our request to have all calls are correspondence to be sent to our office. We also requested for the tracking number from the contract sent to our client on XX/XX/XXXX however, it was not provided. We believe that Shellpoint is not acting in good faith. We have been misinformed and possibly deliberately mislead by their staff at the benefit of Shellpoint. Our client is determined to save her home, if Shellpoint was acting in good faith and not misleading us this matter would have been resolved.
Company Response: Company believes the complaint is the result of a misunderstanding
State: NY
Zip: 11756
Submitted Via: Web
Date Sent: 2018-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-10
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: Back in 2008 when US economy went upside down due to banking unregulated methods ( XXXX XXXX etc ... ) I lost my home and a business. I lost ability to pay my obligations. I owned home on XXXX XXXX XXXX XXXX in XXXX XXXX , FL XXXX financed by XXXX XXXXXXXX XXXX . XXXX XXXXXXXX XXXX took bailout money paid by us taxpayers and walked away laughing. I tried to short sell the home and set up pay-off of the debt. XXXX XXXX XXXX declined 6 short sales and declined to even talk to me about other ways to pay off my loan. Years have passed by and XXXX XXXX XXXX didn't foreclose on me in legal manner ( I believe there is statue of limitation of 5 years in State of Florida ) and sometime later on they sold my loan pennys on a dollar to XXXX XXXX XXXX collection agency. After that agency was sued by small lawyer for wrongdoing they than sold it to present collection agency Shellpoint Mortgage Servicing company. XXXX XXXX XXXX, XXXX, TX XXXX. Phone XXXX This company is constantly harrasing me with phone calls without message ( mute calls ) and monthly letters threatning me with legal actions. They also, are ruining my credit report. It is over 10 years since I incurred debt that XXXX XXXX XXXX abandoned as all wealthy and company do knowing no one will hound them though they are the one who ruined hard working people like me. I am asking for help as it is mentally draining to wait each month for the same scenario. I live of XXXX social security XXXX thanks to decissions made by our governement but, it is me/us who always paid and pay the price of reckless governing. Sincerely XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33436
Submitted Via: Web
Date Sent: 2018-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My loan originated in XX/XX/XXXX. Since origination my loan mortgage servicing rights were sold to 4 different companies. The most recent transfer was to XXXX XXXX XXXX effective XX/XX/XXXX. Since XXXX XXXX purchased my mortgage I have had 2 major issues that have left me feeling harassed, stressed, and very concerned about the servicing of my mortgage. The first issue was with my hazard insurance. My taxes and insurance are included in my mortgage payment. XX/XX/XXXX I received a letter from my home insurance company ( XXXX ) that my insurance was going to be cancelled for non- payment. I also received a letter from XXXX XXXX stating that I failed to provide proof of insurance. I called my insurance company, XXXX and explained that my loan was sold to XXXX XXXX. The representative at XXXX confirmed that XXXX XXXX did not make any contact regarding my insurance and cancellation. While I was on the phone with the representative at XXXX XXXX all required documentation was emailed and faxed to XXXX XXXX. The following day I called XXXX XXXX escrow department they said they did not receive the information. I called XXXX back and the representative said they would call XXXX XXXX directly. As promised XXXX called me back and indicated that the situation was handled and that the payment would go out and would be posted dated so there would be lapse in insurance. XX/XX/XXXX I received a letter from XXXX that my insurance was cancelled. After making several phone calls the matter was cleared up and I had no lapse in coverage. During the entire incident XXXX XXXX collected my hazard insurance monthly payment. I understand that servicing rights are sold and this is a normal and usual method for doing business, what I dont understand is why this transfer impacts me the consumer. Am I the consumer to believe that when XXXX XXXX takes over my servicing there is no information transferred from the prior Servicing Company? Why is it acceptable that XXXX XXXX has no responsibility in reaching out to XXXX to obtain my insurance bill and/or whatever documents are required to pay the insurance? If XXXX XXXX is unable to service the borrowers included in the transfer why are they able to purchase servicing rights? In order to resolve this I had to take time away from my working day and also was left feeling stressed and harassed. My 2nd and still ongoing issue is related to the MI insurance. In XX/XX/XXXX I reached out to NP on the online mortgage system to determine how to remove my MI insurance. I did not track the date but there was no response. I sent another message thru the online portal in which I did receive an email response on XX/XX/XXXX. The form was provided and completed, faxed and emailed to XXXX XXXX XX/XX/XXXX. XX/XX/XXXX I received an email confirming that my documentation was received and that I would be receiving an email requesting payment for the appraisal. I received the following email from XXXX XXXX : XX/XX/XXXX, at XXXX XXXX, XXXX XXXX XXXX wrote : Good Morning! The appraisal order for your property at XXXX has been placed with XXXX by Shellpoint Mortgage Servicing. In order for us to proceed with the appraisal we require payment upfront for the report. The fee for the appraisal will be {$460.00}. Payment can be supplied by calling XXXX option 3 ; please reference order number XXXX when calling. It is important to note that no work will begin on the order until payment is supplied. If no payment is supplied within one week of order placement, the order will be cancelled and you will need to reach out to Shellpoint Mortgage Servicing about placing a new order. Thank you, XXXX XXXX | Senior Account Manager | XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX PA XXXX | XXXX XXXX And this email from XXXX XXXX on XX/XX/XXXX. On XX/XX/XXXX I received an email from XX/XX/XXXX XXXX XXXX has received an appraisal order to have an appraisal completed on your property. The order is set up as a prepay account which means the appraisal needs to be paid for before XXXX can assign the order to an appraiser. Shellpoint has advised XXXX to contact you for the payment of your appraisal. Payment must be received in full prior to your order being processed. In order to avoid cancellation, payment is needed within 3 business days. Due to a policy change in our credit card processing XXXX is no longer able to accept credit card payments verbally. Please use the following payment link to process the payment for the appraisal. The fee to complete this order is {$580.00}. Please note that this fee is subject to change based upon complexity, rural area, or current market conditions. XXXX : XXXX? XXXX Thank you, XXXX XXXX Account Management Client Account Manager O : XXXX | XXXX : XXXX A : XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX XXXX XXXX XXXX Please note that Shell Point ( XXXX XXXX ) indicates you can pay for the appraisal by calling XXXX and XXXX XXXX indicates you can not pay over the phone by must click on the link included in the email. There is also a variance in the cost for the appraisal. This is confusing and conveys misinformation to the consumer in writing. There is also the timing issue with the expectation that I pay the fee with in a certain time frame or the order would be cancelled. I clicked the link provide by XXXX XXXX which leads you to an online system requiring my last name. Typing my last name and my husbands last name resulted in an error message. I tried again the following day no results. I left a message for XXXX XXXX. XXXX called me back on XX/XX/XXXX. XXXX confirmed my property address. Per XXXX the address provided to him for the appraisal order was for a property on the east coast and not for my property thus the issue with the link. I called XXXX XXXX on Wednesday XX/XX/XXXX at approximately XXXX XXXX PST and talked to a representative in the call center. Per my conversation with the rep someone from the appraisal team would contact me by Friday. I asked the rep it by Friday I would have contact or an appraisal order. She was unable to answer this question. I asked to speak to a manager. She placed me on hold came back on the line and told me a manager was not available but I would receive a call back. The rep confirmed my phone number. The phone number I provided is the exact number on record on the servicing system which had been confirmed several times. I did not receive a call back so on XX/XX/XXXX. I called XXXX XXXX on XX/XX/XXXX at approximately XXXX and explained that I did not receive a call as promised from a manager. First the rep told me that the it takes 24-48 hours to receive a call back and then the rep stated that a call was attempted to the incorrect phone number. I said I did not understand how that could happen when my number was correct on the servicing system and it had been verified. I asked to talk to a Manager there was none available so again I was told I would be contacted, this rep stated it would be between XXXX central time. I did receive a voice mail at XXXX PST from Shell Point. The person calling did not provide their name or a direct line for a call back. The message did not address my appraisal order. It did state the following : this message is for my name if this is not my name please call XXXX to remove your phone number if you are not my name please hang up, if you are my name please continue to listen to this message, so not listen to this message so other people can not hear it is a private messages .this is a debt collector and we are attempting to collect a debt. The phone message was upsetting and harassing and did not address my concerns about my appraisal order. I called XXXX XXXX at approximate XXXX XXXX pst and talked to another rep, I asked for a Manager. The rep said a manager was not available. I asked for a call back, he said what time will work for you I said XXXX XXXX PST on Friday. I arranged to leave work early on Friday. I did not receive a call back as promised. I called XXXX XXXX at XXXX XXXX PST. I was told that I was called yesterday and a voice mail was left with the information on the appraisal order, not true I have the voice mail. I asked to speak to a Manager, there was no manager available. I did not receive an email or a phone call from the appraisal team. Thus far this situation has not been resolved. At this point I am not sure what steps to take to resolve this situation. XXXX XXXX is collecting MI insurance and I understand it is my right to attempt to have it removed. I am not sure how a company like XXXX XXXX stays in business and is able to meet all of the stringent guides and regulations
Company Response: Company believes complaint is the result of an isolated error
State: CA
Zip: 92011
Submitted Via: Web
Date Sent: 2018-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-07
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: Shellpoint Mortgage Servicing ordered the Trustee ( XXXX XXXX ) to illegally foreclose on my property and now they refuse to provide information to identify which entities the monies where distributed to with my equity. There are clear fraudulent activities taking place with total lack of transparency and accountability on Shellpoint 's part. On multiple complaints I requested for simple identification of the entities that had beneficial interest and to whom the funds were disbursed to. The response and answer clearly indicates that Shellpoint is hiding critical information and committing fraud. Their response is as follows : " Please be advised, when there is a foreclosure on a property, there is no HUD information provided. That document is only provided when there is a sale or short-sale of a property. Regarding the names of the entities that funds were disbursed to, since this was after the property was foreclosed upon, you no longer had interest in the property, and Shellpoint is not required to provide that information to you. '' Apparently they're continuing to charge to the account long after the property foreclosed according to Shellpoint 's provided internal report and records.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92614
Submitted Via: Web
Date Sent: 2018-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A