Date Received: 2019-11-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My current mortgage is with NewRez. My loan ID no. XXXX. I am in the process of refinancing my loan to a lower interest rate with XXXX XXXX. My original closing was suppose to happen by the end of XX/XX/XXXX but now I am scheduled to close on XX/XX/2019. NewRez sent an updated loan payoff letter that included an additional amount for my property taxes {$2300.00}. My escrow account at new Rez has a balance of {$2600.00}. I contacted the customer service at New Rez on XX/XX/2019 and requested a new payoff letter that did not include the amount for property taxes and after placing me on hold and checking with a supervisor the rep came back to the phone and told me that the new letter would be emailed that day. The letter was never sent. Myself and the loan officer from XXXX XXXX called new Rez today and was told that the payoff letter would not be changed. I asked to speak with someone in the loan servicing department and was told that I could not be transferred to that department. I have sent an email to the loan servicing department and waiting for a response. If I am not provided with a corrected loan payoff letter I will be forced to either delay my closing again or try to come up with {$2300.00} for closing in less than 24 hours. New Rez is currently holding {$2600.00} in my escrow account but yet they are forcing me to pay an additional {$2300.00} to be able to refinance my loan. I was told by the customer service and the customer service supervisor that is their procedure and when I asked to speak to her supervisor I was told that XXXX XXXX was not available and that if she was available Ms XXXX would give me the same response.
Company Response:
State: FL
Zip: 32904
Submitted Via: Web
Date Sent: 2019-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I was laid off from my job. We had to make late payments on our home. My wife and I applied for a loan modification on XXXX of XXXX from Shell Point mortgage. We filled out the forms Shell Point requested. XXXX came with no contact from Shell Point. I called them and was told that I did not send all paperwork needed to process the loan. I have e-mails showing where requests were made every month for same paperwork. Shell Point informed us month that all they could do was offer a repayment plan. We would have to pay XXXX dollars in one month or lose our home. We are two months behind. I have a job and am trying to catch up. I think I have been mislead by Shell Point. We have had three different loan specialist. We were even told verbally that we approved for loan modification. He was replaced and our third specialist was assigned to us.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 769XX
Submitted Via: Web
Date Sent: 2019-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Since we moved into our home almost 4 years ago, our mortgage company has sold our account to another company at least three times. Every time they transferred our account a letter was sent to our home letting us know that we would have 60 days to make a payment, which would give us 30 days free of payment. This process worked fine the first two times, so when the 3rd transfer came, and we did the same thing again, this company decided that we were behind on our mortgage, and started charging us late fees, even though we started paying as normal after the 60 days were over, and this tarnished our credit. We had no idea this was even happening until we pulled our credit scores about 5-6 months later. The company never made any attempt to let us know that they considered us behind, and when we reached out to them, they said that their personal policy trumped the law in place that stated we would receive this grace period. In order to remedy this, they required we pay a double mortgage that month. Again, no attempt was ever made by Shellpoint to let us know they considered us behind. This company also raised our interest rate 2 %, and the VA loan rules state that no company can increase our interest rates by more than 1 % per year, and this company has exceeded that amount.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AL
Zip: 36303
Submitted Via: Web
Date Sent: 2019-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX, XXXX XXXX and co-borrower, XXXX XXXX, entered into a formal Judgement Confession and agreed that the outstanding mortgage with XXXX XXXX would be satisfied provided that Mr. XXXX pays a total of {$17000.00} within 24 months. Once final payment was received, XXXX XXXX had 95 days to release liability and provide a satisfaction of mortgage. I received a letter from Shellpoint Mortgage Servicing dated XX/XX/XXXX listing the unpaid principal balance of {$16000.00}, last payment received was XX/XX/XXXX and next Voluntary Mortgage payment Amount of {$86.00} is due on XX/XX/XXXX. The next letter I received from Shellpoint was XX/XX/XXXX, when I received a Mortgage Account Statement listing unpaid principal balance of {$15000.00}, last payment received XX/XX/XXXX, next payment of {$63.00} due on XX/XX/XXXX. I received another Mortgage Account Statement dated XX/XX/XXXX, listing previous balance {$15000.00}, payments/credits received {$240.00}, finance charges {$64.00}, new balance {$15000.00}, payment of {$64.00} due XX/XX/XXXX. The next day, I received a Mortgage Account Statement dated XX/XX/XXXX, listing unpaid principal balance {$15000.00}, last payment received XX/XX/XXXX, next payment of {$64.00} is due on XX/XX/XXXX. I contacted XXXX and informed him of the notice, which he responded that he did not know what I was talking about as his agreement was with XXXX XXXX and he was in full compliance with his agreement. He had never even heard of Shellpoint. I became concerned that my credit would be damaged, so I contacted Shellpoint and made a payment on XX/XX/XXXX for {$100.00}. On XX/XX/XXXX, I logged onto Shellpoints website and printed off the monthly statement. On XX/XX/XXXX, I again logged on and saw that there was a balance due, so I made another {$100.00} payment. On XX/XX/XXXX, I received a Monthly Billing Statement with previous balance {$14000.00}, payments/credits {$340.00}, Finance Charge {$2.00}, new balance {$14000.00} and {$2.00} monthly payment due on XX/XX/XXXX. On XX/XX/XXXX, a Monthly Billing Statement was sent to me and listed previous balance {$14000.00}, new balance XXXX, payment of {$120.00} due on XX/XX/XXXX. I again made contact with XXXX as I was concerned that the settlement agreement should have concluded but Shellpoint still has a balance due. On XX/XX/XXXX, I called Shellpoint to inquire about the account. I explained that I learned about a settlement agreement that should have been finalized in XX/XX/XXXX. I asked about getting a satisfaction of mortgage paid as I have a buyer for this property. I also requested a refund for the payments I made to Shellpoint. Shellpoint stated that they do not have any information about a settlement, they will not issue a satisfaction of mortgage paid until the mortgage is paid and they will not refund my payments because a balance is due to Shellpoint. They suggested I contact XXXX XXXX. I contacted XXXX XXXX and spoke with XXXX. I told her that I was making payments to Shellpoint Mortgage Servicing but it is my understanding that XXXX XXXX entered into a settlement agreement with XXXX XXXX and that this mortgage should be satisfied. I told her that I am in the process of selling this property and need a satisfaction of mortgage. XXXX spoke with a supervisor and returned to the line and said that the supervisor confirmed that this account was sold to Shellpoint in the middle of the settlement. She explained XXXX kept receiving payments from Bridge Law and XXXX forwarded to Shellpoint, and therefore I would need to get my satisfaction of mortgage paid from Shellpoint. I called Shellpoint again and they wanted me to send them a copy of the contract because they do not have any information regarding this settlement. I obtained a copy of the contract and emailed it to Shellpoint at XXXX as instructed. On XX/XX/XXXX I followed up with Shellpoint, at which time I was told that they do not have the information yet, and it takes XXXX business days, and I could also email the documentation to XXXX which I did. On XX/XX/XXXX I contacted Shellpoint again and was told that they received my documentation, but the person who investigates these claims was so efficient that he opened the case before they even uploaded my email and since there was no documentation in the file, he closed it. Shellpoint will resubmit a request to investigate the documentation that I submitted. I asked if they planned on informing me that they were not investigating as I have been waiting for this information. I have a buyer for the house and do not want to lose this opportunity to sell the property. I did not hear anything and again contacted Shellpoint. I spoke with Ms. XXXX and at this point was very frustrated. Ms. XXXX asked me to provide proof that all of the payments were made on time in order to proceed with this agreement. I tried to explain to Ms. XXXX that it would be very difficult for me to ask Mr. XXXX for his financial records. However, given the importance of the matter, I contacted XXXX and he said he would work with the attorney who handled the initial settlement agreement. Ms. XXXX told me that it takes 3-6 months to generate a satisfaction of mortgage paid, and therefore would not be able to sell the property for several more months Received Monthly Billing Statement dated XX/XX/XXXX listing previous balance XXXX, new balance {$14000.00} with {$180.00} payment due by XX/XX/XXXX. On XX/XX/XXXX, I received a letter from Shellpoint stating that they are responding to recent inquiry and working to gather requested information. On XX/XX/XXXX I received a monthly billing statement. Monthly Billing Statement dated XX/XX/XXXX listing previous balance XXXX, new balance XXXX with {$250.00} due by XX/XX/XXXX. On XX/XX/XXXX I received a letter from Shellpoint titled Notice of Default and Intent to Accelerate. I informed XXXX that I received this letter and he contacted his attorney who said that as of XX/XX/XXXX, XXXX was in the process of compiling payments made and expects an answer soon. On XX/XX/XXXX I returned home after work to find a mail man in my driveway with a certified letter from Shellpoint. I signed for the letters, which were again titled, Notice of Default and Intent to Accelerate. Both letters are dated XX/XX/XXXX captioned NOTICE OF DEFAULT AND INTENT TO ACCELERATE requiring payment of {$180.00} to cure the default and that if we do not cure the default within 45 days, Shellpoint intends to accelerate the sums evidenced by the Note and Security and declare same due and payable in full and to take other legally and contractually permitted action to collect the same, including foreclosure of the lien on the Property and sale of the Property. After opening the certified letter, I called Shellpoint as I was very alarmed. I told the first lady that I spoke to that I did not have much time, but I wanted to call after receiving this letter. She transferred me to XXXX XXXX. I told XXXX XXXX that I did not have much time but wanted to call due to receiving this certified Notice of Default letter I wanted to call. I explained the situation with the settlement agreement, and she transferred me to another department. When I protested about being transferred again and the length of the call, she said, It was not me who put you on hold. I was then transferred me to XXXX XXXX. I asked XXXX XXXX, whom Ive spoken with in the past, to stop collection efforts due to the situation with our account. After 40 minutes of being on the phone, Ms. XXXX said that she said that she would email the department, but everything needs to be in writing. At this point I was very aggravated and frustrated. Why did I spend the last 45 minutes on the phone when they could have told me that information when I first called? She said, It wasnt me who put you on hold. Ms. XXXX asked me if Ive submitted XXXX payment history. I told her that according to the attorney, XXXX XXXX is working on compiling this information, but in the meantime, I do not want any negative reporting submitted on behalf of this account. I told Ms. XXXX that it says right on their statements : iii. You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your bill that are not in question. While we investigate your question, we can not report you as delinquent or take any action to collect the amount you question. I told Ms. XXXX that the entire amount is under dispute, yet here I am, holding a threatening certified letter from Shellpoint demanding payment. Furthermore, even if the account it made current, it appears Shellpoint is placing the account on probation of sorts as the letter also states, from this point forward strict compliance with the exact terms of the loan will be required. Ms. XXXX said that the department who handles these situations acknowledged that they are investigating but can not guarantee that this will stop the escalation. The letter states that Shellpoint is giving notice that they may make reasonable entries upon and inspections of the property. This property is NOT vacant and I am adamantly opposed to any such entry or attempts at entry of this property. On XX/XX/XXXX, I received a letter from Shellpoint stating that they are in receipt of our correspondence regarding the loan and respectfully requests additional time to respond within the allotted timeframe. What time frame are they referring to? On XX/XX/XXXX, I signed into the Shellpoint account online, and see that they have listed payment history dating back to XX/XX/XXXX which contradicts Shellpoints claim that they have no information regarding a settlement or payment schedule. I received a Monthly Billing Statement dated XX/XX/XXXX, listing {$14000.00} and new balance of XXXX with {$310.00} due on XX/XX/XXXX. I received a letter from Shellpoint dated XX/XX/XXXX stating, This letter is in response to your recent inquiry regarding the accountthe contact information is.We are working to gather the requested information and will forward it as soon as possible. I received a notice from Shellpoint dated XX/XX/XXXX that the above referenced loan has been paid in full with a copy of a release of mortgage signed on XX/XX/XXXX, filed with XXXX County on XX/XX/XXXX. In XX/XX/XXXX, I called Shellpoint and spoke with a representative who informed me that the payments I made in the amount of {$100.00} were reversed and not charged to my account. I logged on to my bank account to verify, but the payments were and still reflect to this day payments listed as NEWPENNFIN-SHELL WEB PMTS XXXX XXXX XXXX XXXX XXXX withdrawing the funds from my account and no refunds or reversals. On XX/XX/XXXX, I sent a letter to Shellpoint, again requesting a refund for the payments I made over and above the settlement agreement and requested that they process my refund by XX/XX/XXXX. I never heard back from Shellpoint. Shellpoint handled this situation very poorly and told me that it is my responsibility to provide proof of the settlement. Although I provided the documentation, I believe that Shellpoint should have known the details of the loan they were buying. I have no reason to believe that XXXX was being deceitful when they told me they forwarded payments to Shellpoint, but I have every reason to believe that Shellpoint was and is continuing to be dishonest and unethical.
Company Response:
State: MN
Zip: 55744
Submitted Via: Web
Date Sent: 2019-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Chapter XXXX was discharged XX/XX/2019. In XXXX of 2019, trustee XXXX XXXX sent a final cure of payment to Shellpoint mortgage serving. Per federal bankruptcy law, Shell point was required to respond to the final cure of payment from XXXX XXXX trustee. Shellpoint failed to respond to the final care of payment from the trustee. Without a response from shell point XXXX XXXX file the discharge motion with the XXXX bankruptcy XXXX XXXX California and the discharge was granted on XX/XX/2019. Approximately three weeks later Shellpointe responded with a bill stating we owe past due {$26000.00}. This letter from shell point was almost immediately sent once chapter XXXX was lifted and the protection was lifted. We reviewed the Shell point statement of the past amount due of {$26000.00} and based on our records we were approximately three payments missed with a total of {$12000.00}. We contacted shell point mortgage servicing and spoke to a representative and told us we were approximately eight payments behind. For approximately one month we spoke to between 15 and 20 different representatives at shell point and could not get a definitive answer on which payments were missed ... what months and years. First representative stated that the payments were missed during post petition bankruptcy. A second group of representative stated that the payments from the prepetition bankruptcy. Which lead to us being very confused about what payments were missed, we were told numerous different stories from numerous different representatives, all of representatives were professional and patient but none of them could give us an answer on where these missed payments originated from. On XX/XX/2019 we submitted an email request to shell point loan services. We were told by mortgaging services at Shell point to email a complaint and request for the billing statements for the past five years. On XX/XX/2019 we received notice of default and intent To accelerate. We received this letter from shellpoint on XX/XX/XXXX stating we have 30 days from XX/XX/XXXX to pay approximately {$31000.00} or foreclosure proceedings would begin. They would not let us speak to anyone regarding this, we were told to email inquiries to XXXX and they would get back to us, which they did on XX/XX/2019, the day before the money was due. On XX/XX/2019 we paid the requested amount of {$26000.00}, because of the threats of losing our home.. putting us back in debt. We contacted XXXX XXXX trustee, our lawyer, and the chapter XXXX court. There was no record of shell point ever responding to the final cure of payment. We spoke to numerous shell point representatives asking why they failed to respond to the trustee with negative results. XXXX bank which has our second mortgage responded immediately to the final care of payment. XXXX gave us an itemized bill stating the months and years and amounts of missed payments. Chases response to the final cure in a timely manner which gave us an opportunity to formulate a plan of repayment which we successfully completed. We believe Sharpoint intentionally ignored the trustees final care of payment does lifting the bankruptcy protection and ambushing us into a bill of {$26000.00} and the threat of losing our home. To this date shell point still has not provided the exact dates Of these alleged missed payments and we have record of all payments. We received the itemized statement from Shellpoint XX/XX/XXXX, it listed lawyer fees for foreclosure, property inspection fees appraisal fees and legal fees for foreclosure as well as winterization fees. Sharp point mortgage clearly violated federal bankruptcy laws 3002.1g where they shall respond to the final care of payment from XXXX XXXX XXXX bankruptcy court.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers
State: CA
Zip: 90066
Submitted Via: Web
Date Sent: 2019-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My loan was transfered to shellpoint mortgage from XXXX XX/XX/2019. When the loan was transfered my unit number was omitted and i never received any statements or any other documents. When i called i was told that my loan was in the process of transfering and i should call back. When i called the number that i was given i made a payment over the phone and was given a confirmation number for the payment and 3 other payments after that. I still had not received and statements or documentation either by mail, email or phone. It wasn't until i went to make another payment by phone and my balance was very high. I called spoke with someone and was told my payments had not gone through and that i was being charged NSF and late fees. I was told my unit number has been omitted and my statements had come back. I have called, emailed several times and keep being told my case is being worked on. I recently discovered this has affected my credit and now need to fix that. Thank you in advance for your help.
Company Response: Company believes complaint is the result of an isolated error
State: CA
Zip: 92780
Submitted Via: Web
Date Sent: 2019-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-26
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: my husband filed a chapter XXXX bankruptcy in XX/XX/XXXX. He has since beome deceased. Shellpoint Mtg. Servicing bought this loan from XXXX in XX/XX/XXXX. The arrearages and the balance were the same. Originally I owed {$20000.00} and XXXX increased it to {$25000.00} in the claims process. So every month i have paid. According to the ledger at the XXXX I have about {$10000.00} to go. ( SHELLPOINT MORTGAGE SERVICING - MTG ARREARAGE {$15000.00} of {$25000.00} ) On my credit report it says I owe {$22000.00}. XXXX took less thsn 24 hours to dispute this and the results were the same. And on top of this they are saying they did not get paid before XX/XX/XXXX. This is untrue as they began getting paid when they bought the loan inXX/XX/XXXX. So they are showing no payments for almost a year. Will you please try to help me? Apparently XXXX dies not care enough to really investigate the facts. I also have documents stating shellpoint tried to get a relief from stay and had to withdraw. Thank you
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IA
Zip: 503XX
Submitted Via: Web
Date Sent: 2019-10-26
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2019-10-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In XX/XX/XXXX Shell Point Mortgage began to report a negative payment record to XXXX and XXXX I have never had a mortgage with Shell Point but I had a mortgage that was closed and discharged as part of a BKXXXX over 7 years ago. Case # XXXX. Attached to this complaint is a Cease and Desist letter from my attorney sent to Shell Point back in XX/XX/XXXX. This is negatively effecting my credit report/score and I believe this is against BKXXXX laws and protections. I am looking to have this account erased from my credit file. This is unacceptable harassment by this lender.
Company Response:
State: FL
Zip: 34787
Submitted Via: Web
Date Sent: 2019-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-25
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I was told by the XXXX representative that I couldn't dispute this account anymore. And I was told by the Mortgage Servicer representative that the only way that I could dispute this account was through email or fax.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 349XX
Submitted Via: Web
Date Sent: 2019-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX I contacted New Rez/New Penn because they charge me with a late fee on my mortgage. My mortgage is due on the XXXX of the month and XX/XX/XXXX was a Sunday, so they received my payment electronically on XX/XX/XXXX ( Per my bank ). I spoke to XXXX XXXX who sounded annoyed with me because I was complaining about the late fee, he gave me the run around so I told him that I would like to speak to his supervisor. Mr. XXXX put me on hold and then came back on the phone and told me that his Supervisor Mr. XXXX said that he will waived the late fee of {$26.00} for me and I should just go ahead and pay my regular XX/XX/XXXXmortgage payment of {$2800.00}. Mr. XXXX also told me that his supervisor said that I should send an email to loan servicing to request the {$38.00} that they had already taken off my prepayment for the late fee. He told me to request the {$64.00} in the email which is the total amount of the late charges because Mr. XXXX will waived the {$26.00} and its up to the loan servicing to waive the {$38.00}. I sent the email as I was told. I got my XX/XX/XXXX mortgage statement and the {$26.00} was still showing up on my statement which rolled over from XX/XX/XXXX. I called New Rez/New Penn again on XX/XX/XXXX and spoke to XXXX XXXX who confirmed to me that the {$26.00} was waived on my account. She told me to just pay my XX/XX/XXXX regular payment of {$2800.00} which again I followed instructions and made my XX/XX/XXXX statement payment as I was instructed. My XX/XX/XXXX statement came and again there was the {$26.00} again ( I paid {$0.00} over in XX/XX/XXXX ). So I called New Rez/New Penn on XX/XX/XXXX and spoke to XXXX and ask her why the late fee keeps on rolling when I was told over and over again that it was waived. She told me just pay my regular monthly payment and she will talk to her supervisor Mr. XXXX as to why the late fee was not waived when it was supposed to be waived in XX/XX/XXXX. She said I will receive a phone call from Mr. XXXX within 48 hours. I have yet to receive a phone call from Mr. XXXX as of the date of this complaint. On XX/XX/2019 I received my XX/XX/XXXX statement and again the {$26.00} ( I paid {$0.00} in XX/XX/XXXX ) shows up on my statement. I called New Rez/New Penn and I spoke to XXXX, I explain to him about the {$26.00} that keeps rolling on from XX/XX/XXXX. Well here was the shocker, XXXX told me that my claim was denied on XX/XX/XXXX and that I should email loan servicing again to dispute the late fee and there is nothing he or his supervisors could do for me. I confirmed the email address and told XXXX how upset and disgusted I was with New Rez/ New Penn . I was shocked and appalled because I called New Rez/New Penn on XX/XX/XXXX and XX/XX/XXXX and was not told my claimed was deny. I was told that the {$26.00} was waived over and over again. They still have not kept their word because the late fee is still carrying over into my XX/XX/XXXXand XX/XX/XXXX statements. Since New Rez/New Penn took over the servicing of my loan its been a nightmare. I have had my mortgage for nine years and has never been late. When I refinance my loan with XXXX XXXX I specifically ask the agent Mr. XXXX about the grace period falling on a weekend and he specifically told me that the payment will be due on the next business day and I will not be hit with a late fee. I am now strongly believing that was only said to secure my loan which was very manipulative. The reason I always ask that questions is because I get paid twice a month and so I set up my payment around that time. New Rez/New Penn is set up to destroy peoples credit so they can charge exorbitant fees for the mortgages that they are servicing. I dont understand why I was told over and over again that they waived the later fee, which they should not have charge in the first place, when they knew it was not waived. Why lied to your customers. Their customer service agent is terrible, XXXX, XXXX and XXXX had bad attitudes and no customer skills. I was even laughed at, when I was venting my frustration with XXXX. I have to give kudos to XXXX he was the only one that had customer service skills. I suspects he will not last long at New Rez/New Penn because their customer service is lacking in every which way. New Rez/New Penn encourages their agents to give out misleading information to their mortgage servicing clients causing us to have mental anguish. This company should be seriously investigated due to its deception, manipulation and outright dishonestly. Dissatisfy and Outrage XXXX from New Jersey
Company Response: Company believes complaint is the result of an isolated error
State: NJ
Zip: 07747
Submitted Via: Web
Date Sent: 2019-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A