SHELLPOINT PARTNERS, LLC


If you believe a complaint deserves more attention hit the up arrow, or hit the down arrow if you find it less important.
"Products" offered by SHELLPOINT PARTNERS, LLC with at least one, but usually more complaints:

Bank account or service - Other bank product/service
Checking or savings account - Checking account
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Title loan
Credit card or prepaid card - General-purpose credit card or charge card
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Credit card debt
Debt collection - I do not know
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt or credit management - Mortgage modification or foreclosure avoid
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Manufactured home loan
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - USDA mortgage
Mortgage - VA mortgage
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 3610686

Date Received: 2020-04-17

Issue: Trouble during payment process

Subissue:

Consumer Complaint: XXXX Mortgage sold two of my mortgage loan to NewREZ /Shellpoint Loan Serving in XXXX. I no longer have access to the monthly statements from XXXX to XXXX 2019 monthly statement from XXXX Website, called them, their VM said they are out of business and contact the new loan servcer, which is New Rez, called them, sent multiple emails to them request the missing monthly statement and ask them to give detail break down how they come up the XXXX amount, which is not correct to me, ask them about my two loan escrow account, NewRez told me they don't have any of the records for me. don't the government require them to keep all the loan records and payment records for 7 years? I only requested the record of 2019.

Company Response: Company believes the complaint is the result of a misunderstanding

State: TX

Zip: 77494

Submitted Via: Web

Date Sent: 2020-04-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 3610158

Date Received: 2020-04-17

Issue: Incorrect information on your report

Subissue: Information is missing that should be on the report

Consumer Complaint: My mortgage company changed from XXXX to NewRez ( NMLS # XXXX ) in XX/XX/XXXX. On their website it states that it takes 60 days for them to report updates to the credit reporting agencies. It has been almost 1 year and they have not reported anything to the credit reporting agency and my credit reports show a mortgage balance of 0 and that my last mortgage company is XXXX. I have called them 3 times, sent them two emails and sent them a letter. I also sent a letter to their parent company ( Shellpoint Mortgage Servicing ). They have yet to respond. This is causing my credit score to be much lower than it should be. If i want to refinance a loan, I can't because of the low credit score.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: TX

Zip: 77459

Submitted Via: Web

Date Sent: 2020-04-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 3610109

Date Received: 2020-04-17

Issue: Struggling to pay mortgage

Subissue:

Consumer Complaint: I am a senior citizen and was sick for some months and could not pay my mortgage. I was told they would foreclose my home. Since I hadn't been able to work, I did not have the money to pay a lump sum. My loan had only 19 more years to go, mind you I have a 7.4 % loan. So they told me they could " help '' me by reducing my mortgage payment by {$100.00} per month but I had to sign a " refinance '' paper that put me on a 40-year mortgage! Since I didn't have any other option I had to sign that paper so as not to be evicted from my home. So my mortgage went from 19 years to 40! The only deduction {$100.00} a month. I was scared to be homeless, I'm XXXX XXXX XXXX and they definitely took advantage of my age and my health. So now, I have a 40-year mortgage on my back which obviously is a rip-off. This shouldn't be allowed, taking advantage of an old man for their benefit. I have been asking for refinancing but have been denied constantly. I need help with this urgent matter. If I die, I don't want to leave this burden to my children. I was taken advantage of because of my age and state of mind.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: AZ

Zip: 856XX

Submitted Via: Web

Date Sent: 2020-04-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 3610034

Date Received: 2020-04-16

Issue: Trouble during payment process

Subissue:

Consumer Complaint: I have been sending my payments to Shellpoint Mortgage directly from my bank ( XXXX ). My bank shows that it was delivered with a reference number, but Shellpoint is not posting to my account, and I keep getting collections calls, and my credit has dropped over 122 points. I have sent them proof of payment, but I get no response. Every time I call I get a circular message, I leave my number for a call back and I don't get a response. I sent XXXX, XXXX, and XXXX of 2020 and they are not posting. I am stopping the automatic payments until I get the previous ones posted. This is not right and an abuse of my character and credit score. What can I do?

Company Response: Company believes it acted appropriately as authorized by contract or law

State: PA

Zip: 19460

Submitted Via: Web

Date Sent: 2020-04-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 3609823

Date Received: 2020-04-16

Issue: Closing on a mortgage

Subissue:

Consumer Complaint: My complaint is Shellpoint Mortgage Servicing Co. I have been in the process of selling my house for the last XXXX and needed to get a updated payoff due to my previous mortgage company had been sold. After contacting my new lender and making three attempts to get a payoff I was told it was either sent via email or mailed - yet as of today XX/XX/XXXX i still have not received it and I feel like i have been unfairly mistreated. On XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX ( 2020 ) I contacted their customer service line spoke with representative and was told i could not receive a verbal payoff and that it can only be given by email, faxed or mail. I explained on several occasions the urgency, that i have a buyer, my offer was accepted and we're just waiting for the final payoff to close the deal and trying to avoid any additional fees, accrued interest and charges. On my last attempt i asked the representative to include a complaint to help speed up the process yet i still have not received the payoff nor a call back. As of today my buyer has backed out of the deal and now my house is back on the market. I don't know the reason why this process has taken so long nor the reason this is important to my lender as it is to me. I am trying to avoid any unnecessary steps such as foreclosure or short sale that may leave to me losing my home. I am asking for an investigation of this matter because i believe i was unfairly treated and that this company may be delaying this steps for myself or others to build up fees or other charges. Thank you.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: NC

Zip: 28262

Submitted Via: Web

Date Sent: 2020-04-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 3609440

Date Received: 2020-04-16

Issue: Trouble during payment process

Subissue:

Consumer Complaint: I had the house sold and could not get a Mortgage payoff since XX/XX/2020. They have given me a number of excuses but still no payoff. Now the house is probably going to go into foreclosure.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MI

Zip: 487XX

Submitted Via: Web

Date Sent: 2020-04-20

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 3608272

Date Received: 2020-04-15

Issue: Trouble during payment process

Subissue:

Consumer Complaint: My wife and I have been dealing with the incompetence of Shellpoint since XXXX. We received our Escrow Analysis and noticed that our payment was increasing from {$1600.00} per month to {$6200.00}. I know sounds absurd right? That's what we thought too. So apparently you decided to start adding PMI of {$3800.00} onto my loan. Now this was new to me because the loan was with XXXX for 6 years and I never paid PMI. In fact when the loan was originated we elected to pay a one time payment of, you guessed it, {$3800.00} to eliminate PMI. You took over my loan in XXXX and in XXXX decided it would be a good idea to charge the PMI and send it in to the insurance company. Funny thing is they returned the payment because nothing was owed. The first payment was on XX/XX/XXXX, it was returned on XX/XX/XXXX. There was another payment sent on XX/XX/XXXX and returned on XX/XX/XXXX. The really interesting thing about this is that the disbursements are not consistent or monthly. There have only been 2 since XXXX. If you look at my loan you will see all of this along with the notes from the however many people we have talked to that really couldn't do anything but put those notes in the system. At some point, I guess someone entered a request to have PMI removed from my loan. Today I received a letter that asked me to sign and return it to authorize you to order an appraisal of my property. This will cost me a minimum of {$400.00}, I thought that was interesting ... This is what prompted me to call yet again and be told to email loan servicing. Funny thing is my wife spoke to someone recently that said you all don't reply to emails. I assume it's true as I never received a response from my first email. The way I figure it is I am just wasting more of my time by writing this. I'm trying my best to document everything that I can. I have sent in the original docs from closing as well showing the PMI payment didn't exist. We have been able to continue making our normal payments of {$1600.00} by sitting on the phone for over an hour at a time and finally getting someone that could take a " Regular Payment with Adjustment '' over the phone. That was for XXXX and XXXX. It was obvious to them as well as everyone we have spoken to that there is a mistake on your part. The issue is no one has the ability to fix it.

Company Response: Company believes complaint is the result of an isolated error

State: FL

Zip: 32259

Submitted Via: Web

Date Sent: 2020-04-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 3607497

Date Received: 2020-04-15

Issue: Trouble during payment process

Subissue:

Consumer Complaint: On XX/XX/XXXX, a request for a subordination agreement was placed to Shellpoint Mortgage. As of today, there has been no updates provided after numerous emails and phone calls made. This subordination agreement is VITAL to being able to refinance a mortgage and the rate lock is going to expire by XX/XX/XXXX. NUMEROUS phone calls and emails have been sent to the subordination department at Shellpoint and no one has been able to provide an update. I have attempted to contact XXXX XXXX who is the subordination agent and there has been no call backs or returned emails.

Company Response: Company believes the complaint is the result of a misunderstanding

State: GA

Zip: 30316

Submitted Via: Web

Date Sent: 2020-04-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 3607391

Date Received: 2020-04-15

Issue: Trouble during payment process

Subissue:

Consumer Complaint: My Mortgage was with XXXX and was sold to Shellpoint Mortgage XX/XX/2020. I have not been able to make a payment online nor have I been able to reach anyone by phone. When you call they transfer you several times to several different numbers and you never get an answer. No statements have been mailed to me to make a payment through the mail.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: NC

Zip: 27889

Submitted Via: Web

Date Sent: 2020-04-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 3606576

Date Received: 2020-04-14

Issue: Struggling to pay mortgage

Subissue:

Consumer Complaint: I had my hours cut due to Covid-19 was having trouble making my mortgage payment tried calling mortgage company for several weeks in XXXX filled out loss mitigation forms online said someone would call back in 3-5 days nobody did. On XX/XX/2020 I lost my job tried calling again for several days finally got ahold of someone on XXXX XXXX was told I had to take a forbearance right then no paperwork or it wouldnt include XXXX and they would report us to the credit bureau and we would owe XXXX now we are getting papers in the mail to fill out proving hardship threatening forclosure and nothing at all about following the CARES act We have a VA backed loan Our mortgage company is Shellpoint Mortgage Servicing

Company Response: Company believes it acted appropriately as authorized by contract or law

State: NM

Zip: 88240

Submitted Via: Web

Date Sent: 2020-04-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.